Cisco Unified Contact Center Enterprise Solution Reference ...

Bandwidth Provisioning
11-30
Cisco Unified Contact Center Enterprise 7.x SRND
Chapter 11 Bandwidth Provisioning and QoS Considerations
Table 11-9 Average Bandwidth Requirements For Cisco Agent Desktop
Average Download Bandwidth Average Upload Bandwidth
Number of Agents
(Kilobytes per second)
(Kilobytes per second)
1 0.02 0.003
100 1.7 0.1
200 3.4 0.3
300 5.0 0.4
500 8.4 0.7
600 10.0 0.8
700 11.7 1.0
800 13.4 1.1
900 15.1 1.3
1000 16.8 1.4
Cisco Supervisor Desktop Bandwidth Usage
A Cisco Supervisor Desktop receives events for all the agents of the team that the supervisor is logged
into. This information includes state changes, call handling, login/logoff, and so forth. The more agents,
skills, and calls there are, the more data will be sent to supervisors. In addition, particular reports are
automatically refreshed periodically to provide real-time data while the supervisor is viewing the report.
Refreshing reports requires additional bandwidth.
Table 11-10 uses the same basic configuration parameters used to determine the bandwidth numbers in
Table 11-9. Additional parameters include:
Team Skill Statistics report is being viewed and refreshed
Table 11-10 Bandwidth Requirements For Cisco Supervisor Desktop
Average Download Bandwidth Average Upload Bandwidth
Number of Agents
(Kilobytes per second)
(Kilobytes per second)
1 0.02 0.01
100 1.3 0.1
200 2.5 0.3
300 3.7 0.4
400 5.0 0.5
500 6.2 0.6
600 7.5 0.8
700 8.7 0.9
800 10.0 1.0
900 11.2 1.1
1000 12.4 1.3
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