Cisco Unified Contact Center Enterprise Solution Reference ...
Cisco Unified Contact Center Enterprise Solution Reference ...
Cisco Unified Contact Center Enterprise Solution Reference ...
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Chapter 11 Bandwidth Provisioning and QoS Considerations<br />
Private Network Bandwidth<br />
OL-8669-05<br />
<strong>Cisco</strong> <strong>Unified</strong> <strong>Contact</strong> <strong>Center</strong> <strong>Enterprise</strong> 7.x SRND<br />
Bandwidth Provisioning<br />
<strong>Unified</strong> ICM Central Controller to <strong>Unified</strong> IP IVR or <strong>Unified</strong> CVP PG<br />
A tool is accessible to <strong>Cisco</strong> partners and <strong>Cisco</strong> employees for computing the bandwidth needed between<br />
the ICM Central Controller and the IP IVR PG. This tool is called the VRU Peripheral Gateway to ICM<br />
Central Controller Bandwidth Calculator, and it is available (with proper login authentication) through<br />
the <strong>Cisco</strong> Steps to Success Portal at<br />
http://tools.cisco.com/s2slv2/viewProcessFlow.do?method=browseStepsPage&modulename=brow<br />
se&stepKeyId=55|EXT-AS-107287|EXT-AS-107288|EXT-AS-107301&isPreview=null&prevTech<br />
ID=null&techName=IP%20Communications<br />
At this time, no tool exists that specifically addresses communications between the <strong>Unified</strong> ICM Central<br />
Controller and the <strong>Cisco</strong> <strong>Unified</strong> Customer Voice Portal (<strong>Unified</strong> CVP) PG. Testing has shown, however,<br />
that the tool for calculating bandwidth needed between the <strong>Unified</strong> ICM Central Controller and the<br />
<strong>Unified</strong> IP IVR PG will also produce accurate measurements for <strong>Unified</strong> CVP if you perform the<br />
following substitution in one field:<br />
For the field labeled Average number of RUN VRU script nodes, substitute the number of <strong>Unified</strong><br />
ICM script nodes that interact with <strong>Unified</strong> CVP.<br />
Table 11-4 is a worksheet to assist with computing the link and queue sizes for the private network.<br />
Definitions and examples follow the table.<br />
Note Minimum link size in all cases is 1.5 Mbps (T1).<br />
Table 11-4 Worksheet for Calculating Private Network Bandwidth<br />
Component Effective BHCA<br />
Router +<br />
Logger<br />
<strong>Cisco</strong> <strong>Unified</strong><br />
CallManager<br />
PG<br />
<strong>Unified</strong> IP IVR<br />
PG<br />
<strong>Unified</strong> CVP<br />
PG<br />
<strong>Unified</strong> IP IVR<br />
or<br />
<strong>Unified</strong> CVP<br />
Variables<br />
Multiplication<br />
Factor<br />
Recommended<br />
Link<br />
Multiplication<br />
Factor<br />
Recommended<br />
Queue<br />
∗ 30 ∗ 0.8 Total<br />
Router+Logger<br />
High-Priority<br />
Queue Size<br />
∗ 100 ∗ 0.9 Add these three<br />
numbers<br />
together and<br />
∗ 60 ∗ 0.9<br />
∗ 120 ∗ 0.9<br />
∗ ((Number of<br />
Variables ∗ Average<br />
Variable Length) /<br />
40)<br />
∗ 0.9<br />
total in the<br />
shaded box<br />
below to get<br />
the PG<br />
High-Priority<br />
Queue size.<br />
Total Link Size Total PG<br />
High-Priority<br />
Queue Size<br />
11-15
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