Cisco Unified Contact Center Enterprise Solution Reference ...

Bandwidth Provisioning
11-14
Second, classify the traffic using a class map:
class-map match-all ICM_Public_High
match access-group 100
class-map match-all ICM_Public_Low
match access-group 101
Third, define the marking policy using a policy map:
policy-map ICM_Public_Marking
class ICM_Public_High
set ip dscp af31
class ICM_Public_Low
set ip dscp af11
Finally, apply the marking policy to the incoming interface:
interface mod/port
service-policy input ICM_Public_Marking
QoS Performance Monitoring
Cisco Unified Contact Center Enterprise 7.x SRND
Chapter 11 Bandwidth Provisioning and QoS Considerations
Once the QoS-enabled processes are up and running, the Microsoft Windows Performance Monitor
(PerfMon) can be used to track the performance counters associated with the underlying links. For
details on using PerfMon for this purpose, refer to the ICM Administration Guide for Cisco ICM
Enterprise, Release 7.0(0), available at
http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/coreicm7/config7/index
.htm
Bandwidth Provisioning
This section discusses bandwidth provisioning consideration for the Unified CCE system.
Bandwidth Requirements for Unified CCE Public and Private Networks
Public Network Bandwidth
This section briefly describes bandwidth sizing for the public (visible) and private networks.
Special tools are available to help calculate the bandwidth needed for the following public network links:
Unified ICM Central Controller to Cisco Unified CallManager PG
A tool is accessible to Cisco partners and Cisco employees for computing the bandwidth needed between
the ICM Central Controller and Cisco CallManager. This tool is called the ACD/CallManager Peripheral
Gateway to ICM Central Controller Bandwidth Calculator, and it is available (with proper login
authentication) through the Cisco Steps to Success Portal at
http://tools.cisco.com/s2slv2/viewProcessFlow.do?method=browseStepsPage&modulename=brow
se&stepKeyId=55|EXT-AS-107287|EXT-AS-107288|EXT-AS-107301&isPreview=null&prevTech
ID=null&techName=IP%20Communications
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