Cisco Unified Contact Center Enterprise Solution Reference ...

Sizing Considerations for Unified CCE
Table 9-1 Sizing Information for Unified CCE Components and Servers (continued)
Component Server Class Maximum Agents Notes
WebView Reporting
Server
Agent PG
(Inbound only)
Unified CCE
Release 7.0
Unified CCE
Release 7.1(1)
Unified CCE
Release 7.1(2)
Unified CCE
Release 7.0
Unified CCE
Release 7.1(1)
Unified CCE
Release 7.1(2)
Voice Response Unit
(VRU) PG
Agent PG with
Outbound Voice
(includes Dialer and
Media Routing PG)
9-8
MCS-30-003-Class
MCS-30-003-Class
MCS-30-003-Class
MCS-40-003-Class
MCS-40-003-Class
MCS-40-003-Class
MCS-30-003-Class
MCS-40-003-Class
Silent Monitor Server MCS-30-003-Class
Agent PG with Media
Blender (Collaboration
includes Media
Routing PG)
CTI OS:
300
375
450
1,000
1,500
2,000
Cisco Unified Contact Center Enterprise 7.x SRND
CAD:
210
248
297
700
1000
1000
600 ports
1,200 ports
Maximum inbound
agent capacity =
8 ∗ (Number of dialer
ports)
20 (Simultaneous
recording sessions)
Chapter 9 Sizing Unified CCE Components and Servers
See the section on AW Distributor with an HDS and
WebView Reporting, page 9-11.
For more information on the various Agent PG
deployment options, see Peripheral Gateway and
Server Options, page 9-14.
VRU Ports:
VRU ports should not exceed half of the maximum
supported agents listed in the Maximum Agents
column. Additional VRU PGs can be deployed to
accommodate a greater number of VRU ports.
Mobile Agents:
Use the following calculations to determine mobile
agent capacity:
Each mobile agent for a nailed-up configuration:
– Equals 1.3 local agents for Release 7.1(1)
– Equals 1.73 local agents for Release 7.1(2)
Each mobile agent for a call-by-call basis:
– Equals 1.8 local agents for Release 7.1(1)
– Equals 2.4 local agents for Release 7.1(2)
Use the number of ports instead of agent count.
Average of 5 Run VRU Script Nodes per call.
Maximum of 4 PIMs.
Maximum of 8 PIMs.
To determine the maximum inbound agent capacity,
refer to the Inbound Agent PG entry in this table. The
capacity depends on your ICM software release,
hardware server class, and agent desktop type.
Unified CCE Release 7.1(x) only
MCS-40-003-Class 60 (Simultaneous
recording sessions)
MCS-40-003-Class 250 (all media) Media Routing (MR) PG co-residency requires the
MCS-40-003-Class server. See subsequent rows of
this table for capacity numbers.
OL-8669-05