Cisco Unified Contact Center Enterprise Solution Reference ...
Cisco Unified Contact Center Enterprise Solution Reference ...
Cisco Unified Contact Center Enterprise Solution Reference ...
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Chapter 9 Sizing <strong>Unified</strong> CCE Components and Servers<br />
OL-8669-05<br />
The following notes apply to Figure 9-4 and Figure 9-5:<br />
Sizing Considerations for <strong>Unified</strong> CCE<br />
Sizing is based upon MCS-40-003-Class servers and the information listed under Operating<br />
Conditions, page 9-2.<br />
Voice Response Unit (VRU), Historical Data Server (HDS), and <strong>Cisco</strong> <strong>Unified</strong> CallManager<br />
components are not shown.<br />
For more information, see Peripheral Gateway and Server Options, page 9-14.<br />
Note <strong>Cisco</strong> Agent Desktop (CAD) capacity numbers are based on desktop agents only. CAD <strong>Unified</strong> IP Phone<br />
Agents and CAD Browser Edition Agents reduce the capacities by 50%.<br />
Table 9-1 Sizing Information for <strong>Unified</strong> CCE Components and Servers<br />
Component Server Class Maximum Agents Notes<br />
Progger:<br />
Peripheral Gateway,<br />
Router, and Logger<br />
<strong>Unified</strong> CCE<br />
Releases 7.0 and<br />
7.1.(x)<br />
<strong>Unified</strong> CCE<br />
Release 7.0<br />
<strong>Unified</strong> CCE<br />
Release 7.1(1)<br />
CTI OS: CAD: Cannot be co-resident with Administrative<br />
Workstation (AW) or Historical Data Server (HDS).<br />
In addition, the Progger cannot have additional<br />
Peripheral Gateways.<br />
Logger database is limited to 14 days.<br />
MCS-30-003-Class 100 With MCS-30-003-Class servers:<br />
Maximum of 50 simultaneous queued calls.<br />
<strong>Cisco</strong> <strong>Unified</strong> Outbound Dialer and CAD are not<br />
supported on the MCS-30-003-Class server in the<br />
Progger configuration.<br />
MCS-40-003-Class 300 210 With MCS-40-003-Class servers:<br />
MCS-40-003-Class 375 248<br />
<strong>Unified</strong> CCE<br />
Release 7.1(2)<br />
MCS-40-003-Class 450 297<br />
Rogger:<br />
MCS-30-003-Class 500<br />
Router and Logger MCS-40-003-Class 2,000<br />
Router MCS-40-003-Class 5,000<br />
GEN-50-002-Class 6,000<br />
Logger MCS-40-003-Class<br />
GEN-50-003-Class<br />
Administrative<br />
Workstation (AW) and<br />
Historical Data Server<br />
(HDS)<br />
5,000<br />
6,000<br />
Maximum of 125 simultaneous queued calls.<br />
Maximum of 50 agents on MCS-40-003-Class<br />
server if using a co-resident Dialer.<br />
Maximum of 35 agents on MCS-40-003-Class<br />
server if using a co-resident <strong>Cisco</strong> Agent Desktop<br />
server and Dialer.<br />
MCS-30-003-Class servers are not supported.<br />
MCS-30-003-Class servers are not supported.<br />
See the section on AW Distributor with an HDS and<br />
WebView Reporting, page 9-11.<br />
<strong>Cisco</strong> <strong>Unified</strong> <strong>Contact</strong> <strong>Center</strong> <strong>Enterprise</strong> 7.x SRND<br />
9-7
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