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Sizing Considerations for Unified CCE 9-6 Cisco Unified Contact Center Enterprise 7.x SRND Chapter 9 Sizing Unified CCE Components and Servers Figure 9-4 Minimum Servers Required for Release 7.0 Unified CCE Deployments with Cisco Agent Desktop Maximum Agent Count Routing Database Reporting Peripheral Gateways Agent Services PGR CAD * Configurations supported by System IPCC ** Requires GEN-50-003-Class server 210* 700* 1,400 4,200 RGR RGR Router Logger Figure 9-5 Minimum Servers Required for Release 7.1(x) Unified CCE Deployments with Cisco Agent Desktop Maximum Agent Count Central Controller Peripheral Gateways Agent Services PGR CAD * Configurations supported by System IPCC ** Requires GEN-50-003-Class server APG* CAD APG* CAD APG* CAD APG* CAD APG* CAD APG* CAD 210* 1000* 2000 5000 RGR RGR Router APG* CAD APG* CAD APG* CAD APG* CAD APG* CAD APG* CAD Logger APG* CAD APG* CAD APG* CAD APG* CAD APG* CAD Router Logger 1 9 6000 APG* CAD APG* CAD Router Logger 1 6 6000 APG* CAD APG* CAD ** ** 143997 191329 OL-8669-05
Chapter 9 Sizing Unified CCE Components and Servers OL-8669-05 The following notes apply to Figure 9-4 and Figure 9-5: Sizing Considerations for Unified CCE Sizing is based upon MCS-40-003-Class servers and the information listed under Operating Conditions, page 9-2. Voice Response Unit (VRU), Historical Data Server (HDS), and Cisco Unified CallManager components are not shown. For more information, see Peripheral Gateway and Server Options, page 9-14. Note Cisco Agent Desktop (CAD) capacity numbers are based on desktop agents only. CAD Unified IP Phone Agents and CAD Browser Edition Agents reduce the capacities by 50%. Table 9-1 Sizing Information for Unified CCE Components and Servers Component Server Class Maximum Agents Notes Progger: Peripheral Gateway, Router, and Logger Unified CCE Releases 7.0 and 7.1.(x) Unified CCE Release 7.0 Unified CCE Release 7.1(1) CTI OS: CAD: Cannot be co-resident with Administrative Workstation (AW) or Historical Data Server (HDS). In addition, the Progger cannot have additional Peripheral Gateways. Logger database is limited to 14 days. MCS-30-003-Class 100 With MCS-30-003-Class servers: Maximum of 50 simultaneous queued calls. Cisco Unified Outbound Dialer and CAD are not supported on the MCS-30-003-Class server in the Progger configuration. MCS-40-003-Class 300 210 With MCS-40-003-Class servers: MCS-40-003-Class 375 248 Unified CCE Release 7.1(2) MCS-40-003-Class 450 297 Rogger: MCS-30-003-Class 500 Router and Logger MCS-40-003-Class 2,000 Router MCS-40-003-Class 5,000 GEN-50-002-Class 6,000 Logger MCS-40-003-Class GEN-50-003-Class Administrative Workstation (AW) and Historical Data Server (HDS) 5,000 6,000 Maximum of 125 simultaneous queued calls. Maximum of 50 agents on MCS-40-003-Class server if using a co-resident Dialer. Maximum of 35 agents on MCS-40-003-Class server if using a co-resident Cisco Agent Desktop server and Dialer. MCS-30-003-Class servers are not supported. MCS-30-003-Class servers are not supported. See the section on AW Distributor with an HDS and WebView Reporting, page 9-11. Cisco Unified Contact Center Enterprise 7.x SRND 9-7
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