Cisco Unified Contact Center Enterprise Solution Reference ...

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Sizing Considerations for Unified CCE 9-4 Cisco Unified Contact Center Enterprise 7.x SRND Chapter 9 Sizing Unified CCE Components and Servers Figure 9-2 Minimum Servers Required for Release 7.1(1) Unified CCE Deployments with CTI OS Desktop Maximum Agent Count Central Controller Peripheral Gateways Agent Services * Configurations supported by System IPCC ** Requires GEN-50-003-Class server 375 * 1,500 * 3,000 4,500 PGR RGR Router Router Logger APG APG APG Logger APG APG APG 6,000 Router Logger APG APG APG APG ** 190157 OL-8669-05
Chapter 9 Sizing Unified CCE Components and Servers OL-8669-05 Sizing Considerations for Unified CCE Figure 9-3 Minimum Servers Required for Release 7.1(2) Unified CCE Deployments with CTI OS Desktop Maximum Agent Count Central Controller Peripheral Gateways Agent Services PGR RGR * Configurations supported by System IPCC ** Requires GEN-50-003-Class server 450 * 2,000 * 4,000 The following notes apply to Figure 9-1, Figure 9-2, and Figure 9-3: Router Logger APG APG Sizing is based upon MCS-40-003-Class servers and the information listed under Operating Conditions, page 9-2. Voice Response Unit (VRU), Historical Data Server (HDS), and Cisco Unified CallManager components are not shown. For more information, see Peripheral Gateway and Server Options, page 9-14. Note The terms Rogger and Central Controller are used interchangeably throughout this chapter. APG 6,000 Router Logger APG APG APG Cisco Unified Contact Center Enterprise 7.x SRND ** 190922 9-5
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Cisco Unified Contact Center Enterp
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OL-8669-05 Preface xv New or Change
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CHAPTER 2 Deployment Models 2-1 OL-
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OL-8669-05 Cisco Unified Contact Ce
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G LOSSARY I NDEX OL-8669-05 Cisco U
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Preface Product Documentation DVD O
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OL-8669-05 Architecture Overview CH
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OL-8669-05 Deployment Models CHAPTE
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SRND Solution Reference Network Des
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security 7-5 sizing call center res
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CTI Desktop Toolkit 4-4, 4-5, 4-12
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H H.323 3-15 hardening of phones 7-
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modes for outbound dialer 5-3 MoH 6
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public network 11-3, 11-7, 11-10, 1
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