Cisco Unified Contact Center Enterprise Solution Reference ...

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Active Directory Deployment Figure 7-2 Active Directory and Firewall Deployment Topology Corporate A D B O UNDARY Support Tools Admin Client AW 7-12 Corporate AD Domain N + 1 DCs per AD Site 1 Global Catalog per site IPSec (ESP-NULL) WebView Server Applications Member Servers ICM ICM ICM ICM ICM LGR RTR AWD HDS WebView Internet ScriptEditor Client Corporate A D B O U N D A R Y ICM PG CTI OS PG CTI OS IP WAN Cisco Unified Contact Center Enterprise 7.x SRND V Cisco _ICM ICM Servers V Legacy Site Cisco Support Tools Server A B Parent Site Windows® IPSec (ESP) Windows® IPSec (ESP-NULL) Cisco IOS IPSec PSTN A D B O UNDARY Cisco Support Tools Server ICM Gateway PG Corporate Parent V A D B O UNDARY IPSec IPCC Web Admin Client WebView Client Internet ScriptEditor Client IPSec (ESP-NULL) IPCC Central Controller Data VLAN IPCC Agent/IVR Controller Voice VLAN Outsourcer AD Domain Admin/ Reporting Server M IPCC M M M CallManager Cluster Chapter 7 Securing Unified CCE Applications Member Servers IP IP IP IP M Cisco _ICM IPCC Servers Child System IPCC IVR ipcc 143955 OL-8669-05
Chapter 7 Securing Unified CCE IPSec Deployment OL-8669-05 The following notes apply to Figure 7-2: Cisco Unified Contact Center Enterprise 7.x SRND IPSec Deployment Cisco_ICM and ipcc organizational unit object hierarchies are created by the application installer. Unified ICM Servers and Unified CCE Servers organizational unit objects must be created by the AD administrators to separately apply custom Cisco Unified ICM Security Policies through a GPO if required. Flexible Single Master Operation servers must be distributed across Domain Controllers in the appropriate sites according to Microsoft recommendations. The Unified CCE solution relies on Microsoft Windows IPSec and/or Cisco IOS IPSec to secure critical links between application servers and sites. Figure 7-2 shows a number of connection paths where IPSec is supported. For a more detailed list of supported communication paths, refer to the Security Best Practices Guide for Cisco ICM/CCE & Hosted Editions, Release 7.1, available at http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/coreicm7/config7/index .htm The Security Best Practices Guide lists not only the supported paths but also information to help users deploy Windows IPSec, including recommended settings and much more. Figure 7-3 illustrates the guidelines provided in this chapter and shows the various server interconnections that should be secured with either Windows IPSec or Cisco IOS IPSec. The diagram also shows a number of paths that support SSL and TLS. More information on TLS support can be found in the section on Endpoint Security, page 7-20. 7-13
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Cisco Unified Contact Center Enterp
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OL-8669-05 Preface xv New or Change
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