Cisco Unified Contact Center Enterprise Solution Reference ...

OL-8669-05
Securing Unified CCE
CHAPTER
Cisco Unified Contact Center Enterprise 7.x SRND
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This chapter describes the importance of securing the Unified CCE solution and points to the various
security resources available. It includes the following sections:
Introduction to Security, page 7-1
Security Layers, page 7-3
Platform Differences, page 7-4
Security Best Practices, page 7-5
Network Firewalls, page 7-7
Active Directory Deployment, page 7-9
IPSec Deployment, page 7-13
Host-Based Firewall, page 7-14
Virus Protection, page 7-16
Intrusion Prevention, page 7-17
Patch Management, page 7-18
Endpoint Security, page 7-20
Introduction to Security
Achieving Unified CCE system security requires an effective security policy that accurately defines
access, connection requirements, and systems management within your contact center. Once you have a
good security policy, you can use many state-of-the-art Cisco technologies and products to protect your
data center resources from internal and external threats and to ensure data privacy, integrity, and system
availability.
Cisco has developed a set of documents with detailed design and implementation guidance for various
Cisco networking solutions in order to assist enterprise customers in building an efficient, secure,
reliable, and scalable data and voice network. Chief among these resources is Cisco's secure blueprint
for enterprise networks and the SAFE Blueprint portal, which may be accessed at
http://www.cisco.com/go/safe
The SAFE Blueprint is a flexible, dynamic blueprint for security and VPN networks, based on
Cisco Unified Communications, which enables businesses to securely and successfully take advantage
of e-business economies and the power of the Internet.
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