Cisco Unified Contact Center Enterprise Solution Reference ...

OL-8669-05
Preface
This document provides design considerations and guidelines for deploying Cisco Unified Contact
Center Enterprise Release 7.x (all 7.0 and higher releases) in a Cisco Unified Communications System
based on Cisco Unified CallManager Releases 4.x and 5.x.
This document builds upon ideas and concepts presented in the latest version of the Cisco Unified
Communications SRND Based on Cisco Unified CallManager, which is available online at
http://cisco.com/go/srnd
This document assumes that you are already familiar with basic contact center terms and concepts and
with the information presented in the Cisco Unified Communications SRND. To review IP Telephony
terms and concepts, refer to the documentation at the preceding URL.
New or Changed Information for This Release
Note Unless stated otherwise, the information in this document applies to Cisco Unified Contact Center
Enterprise Release 7.x (all 7.0 and higher releases). Any differences between these releases and other
releases of Cisco Unified Contact Center Enterprise (Unified CCE) are specifically noted in the text.
Table 1 lists the topics that are new in the current release of this document or that have changed
significantly from previous releases of Unified Contact Center Enterprise.
Table 1 New or Changed Information Since the Previous Release of This Document
Topic Described in:
Outbound calls Cisco Unified Outbound Dialer, page 5-1
Sizing Unified CCE components Operating Conditions, page 9-2
Cisco Unified Contact Center Enterprise 7.x SRND
xv