Cisco Unified Contact Center Enterprise Solution Reference ...

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Contents CHAPTER 10 Sizing Cisco Unified CallManager 4.x and 5.x Servers 10-1 xii Cluster Sizing Concepts 10-1 Cisco Unified CallManager Capacity Tool 10-3 Cluster Guidelines and Considerations 10-5 Cisco Unified CallManager Servers 10-7 Cisco Unified CallManager Redundancy 10-8 Load Balancing Cisco Unified CallManager 10-10 Upgrading Cisco Unified CallManager 10-10 Cisco Unified Mobile Agent 10-11 CHAPTER 11 Bandwidth Provisioning and QoS Considerations 11-1 Unified CCE Network Architecture Overview 11-2 Network Segments 11-3 IP-Based Prioritization and QoS 11-4 UDP Heartbeat and TCP Keep-Alive 11-5 RSVP 11-6 Traffic Flow 11-7 Public Network Traffic Flow 11-7 Private Network Traffic Flow 11-8 Bandwidth and Latency Requirements 11-8 Quality of Service 11-9 Where to Mark Traffic 11-9 How to Mark Traffic 11-10 QoS Configuration 11-12 Configuring QoS on Unified ICM Router and PG 11-12 Configuring QoS on Cisco IOS Devices 11-12 QoS Performance Monitoring 11-14 Bandwidth Provisioning 11-14 Bandwidth Requirements for Unified CCE Public and Private Networks 11-14 Public Network Bandwidth 11-14 Private Network Bandwidth 11-15 Bandwidth Requirements for Unified CCE Clustering Over the WAN 11-17 Bandwidth Requirements for Gateway PG to System PG 11-19 Bandwidth Requirements for Unified CCE Gateway PG to Central Controller 11-19 Bandwidth Requirements for Unified CCE Gateway PG to System PG 11-19 Autoconfiguration 11-20 Best Practices and Options for Gateway PG and Unified CCE 11-21 Bandwidth Requirements and QoS for Agent and Supervisor Desktops 11-21 Cisco Unified Contact Center Enterprise 7.x SRND OL-8669-05
G LOSSARY I NDEX OL-8669-05 Cisco Unified Contact Center Enterprise 7.x SRND Contents Bandwidth Requirements for CTI OS Agent Desktop 11-22 CTI-OS Client/Server Traffic Flows and Bandwidth Requirements 11-22 Silent Monitoring Bandwidth Usage 11-23 CTI OS Server Bandwidth Calculator 11-23 Best Practices and Options for CTI OS Server and CTI OS Agent Desktop 11-24 Bandwidth Requirements for Cisco Agent Desktop 11-25 Silent Monitoring Bandwidth Usage 11-25 Cisco Agent Desktop Applications Bandwidth Usage 11-28 Best Practices and Recommendations for Cisco Agent Desktop Service Placement 11-31 Bandwidth Requirements for a Distributor AW with HDS and Reporting 11-32 Report Data Bandwidth 11-33 WebView Server Bandwidth 11-33 Reports Bandwidth 11-34 Bandwidth Requirements for Cisco E-Mail Manager 11-34 xiii
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OL-8669-05 Securing Unified CCE CHA
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Chapter 7 Securing Unified CCE OL-8
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Numerics 3DES Triple Data Encryptio
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DiffServ Differentiated Services DM
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MDF Main distribution frame MDS Mes
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SRND Solution Reference Network Des
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Symbols .NET CIL API 4-14 Numerics
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security 7-5 sizing call center res
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CTI Desktop Toolkit 4-4, 4-5, 4-12
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H H.323 3-15 hardening of phones 7-
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modes for outbound dialer 5-3 MoH 6
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public network 11-3, 11-7, 11-10, 1
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Peripheral Gateway (PG) 9-15 Periph
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