Cisco Unified Contact Center Enterprise Solution Reference ...

Contents
CHAPTER 7 Securing Unified CCE 7-1
x
Cisco Unified Mobile Agent Interfaces 6-8
Cisco Agent Desktop 6-8
CTI OS 6-10
Customer Relationship Management (CRM) Integrations 6-11
Cisco Unified Mobile Agent With Outbound Dialer 6-12
Cisco Unified Mobile Agent Fault Tolerance 6-12
Cisco Unified Mobile Agent Sizing 6-13
Introduction to Security 7-1
Security Layers 7-3
Platform Differences 7-4
Security Best Practices 7-5
Network Firewalls 7-7
TCP/IP Ports 7-7
Deployment 7-8
Topology 7-8
Network Address Translation 7-9
Active Directory Deployment 7-9
Parent/Child Deployments 7-10
AD Site Topology 7-10
Organizational Units 7-10
IPSec Deployment 7-13
Host-Based Firewall 7-14
Virus Protection 7-16
Antivirus Applications 7-16
Configuration Guidelines 7-16
Intrusion Prevention 7-17
Cisco Security Agent 7-17
Agents Modes 7-17
Third-Party Applications Dependencies 7-18
Patch Management 7-18
Security Patches 7-18
Automated Patch Management 7-19
Cisco Unified Contact Center Enterprise 7.x SRND
OL-8669-05