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CCNP TSHOOT 6.0 - Cisco Learning Home

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<strong>CCNP</strong>v6 <strong>TSHOOT</strong><br />

Task 4: Trouble Ticket Lab 10-1 TT-D<br />

Step 1: Review trouble ticket Lab 10-1 TT-D.<br />

The user of PC-C on the branch office network called the help desk again and reported that she is unable to<br />

access SRV1 or the Internet and she is pretty upset. You must restore access to these resources for this<br />

user.<br />

Step 2: Load the device trouble ticket configuration files for TT-D.<br />

Using the procedure described in Lab 3-1, verify that the lab configuration files are present in flash. Load the<br />

proper configuration files as indicated in the Device Configuration File table.<br />

Note: The following device access methods are in effect after loading the configuration files:<br />

• Console access requires no username or password.<br />

• Telnet and SSH require username admin and password adminpa55.<br />

• The enable password is ciscoenpa55.<br />

Step 3: Restart router R3 after the TT-D file is loaded.<br />

After loading the TT-D file into the running config for router R3 and then copying it to the startup config, use<br />

the reload command to restart the router.<br />

Device Configuration File Table<br />

Device Name File to Load Notes<br />

ALS1 Lab101-ALS1-TT-D-Cfg.txt<br />

DLS1 Lab101-DLS1-TT-D-Cfg.txt<br />

DLS2 Lab101-DLS2-TT-D-Cfg.txt<br />

R1 Lab101-R1-TT-D-Cfg.txt<br />

R2 Lab101-R2-TT-D-Cfg.txt<br />

R3 Lab101-R3-TT-D-Cfg.txt<br />

SRV1 N/A Static IP: 10.1.50.1<br />

Default gateway: 10.1.50.254<br />

PC-B N/A DHCP<br />

PC-C N/A DHCP<br />

Step 4: Configure SRV1 and start the syslog and TFTP servers.<br />

a. Configure SRV1 with the static IP address 10.1.50.1/24 and default gateway 10.1.50.254.<br />

b. Start the syslog server on SRV1 to monitor console messages from multiple devices.<br />

c. Start the TFTP server on SRV1 to record device configuration changes.<br />

Step 5: Release and renew the DHCP lease on PC-B and PC-C.<br />

a. Ensure that PC-B is configured as a DHCP client in the OFFICE VLAN.<br />

b. Ensure that PC-C is configured as a DHCP client in the R3 branch office LAN.<br />

c. After loading all TT-D device configuration files, issue the ipconfig /release and ipconfig<br />

/renew commands on PC-B and PC-C.<br />

All contents are Copyright © 1992–2010 <strong>Cisco</strong> Systems, Inc. All rights reserved. This document is <strong>Cisco</strong> Public Information. Page 12 of 17

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