Ver.1.03 - Konica Minolta

izhub C203/C253/C353/C451/C550/C650 

LK-101 LK-102 LK-103 

License Authentication Operation Guide 

2008/05/27 

Ver.1.03 

KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. 

CS Operations 

Issued by BT-CSO 1 

Ver 1.03

Contents 

About this guidebook ...................................................................................... 4 

Outlines of Functions ...................................................................................... 4 

Input/ Display confirmation procedure when operation the license 

management ..................................................................................................... 8 

About upgrade of firmware.............................................................................. 9 

Upgrade Instruction and instruction when using functions added from 

i-Option.............................................................................................................. 9 

Instruction for part replacement ..................................................................... 9 

Activation........................................................................................................ 10 

• Overview of Activation Operation....................................................................... 10 

• Necessary Hardware............................................................................................ 10 

• Necessary Information ........................................................................................ 11 

• Relation of Hardware, Requirement/ Condition, and Information ................... 11 

• Flow chart for Activation ..................................................................................... 12 

• Activation using [License Install Utility] ............................................................ 13 

• Activation Procedure ........................................................................................... 14 

Deactivation.................................................................................................... 31 

• Overview of Deactivation operation ................................................................... 31 




• Flow chart for Deactivation ................................................................................. 33 

• Deactivation Procedure ....................................................................................... 35 

Repair .............................................................................................................. 45 

• Overview of Repair Operation............................................................................. 45 



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• Flow chart for Repair ........................................................................................... 47 

Initialization..................................................................................................... 56 

• Overview of Initialization operation.................................................................... 56 



• Relation of Hardware, Requirement/Condition, and Information .................... 57 

• Flow chart for Initialization.................................................................................. 58 

Operation procedure when executing particular operation........................ 67 


Ver 1.03

About this guidebook 

From Mosel/ Thames i-Option firmware, the license activation system is newly adopted. Some 

additional functions will be available after the license activation. This guidebook explains 

outline and operation procedure of License Management. 

i-Option firmware is also including some additional functions that can be used without 

the authentication. For the explanation of those functions. Please refer to the PRI for 

the firmware. 

Outlines of Functions 

New “License Activation Base Functions” are included in Mosel/ Thames i-Option 

firmware. Activation Base Functions have several types of functions. (Please refer to 

the functions listed below.) Those functions are included in the firmware. If you 

purchase the license and activate the License Activation Base Functions, the functions 

will be available. Also, the function enhancements do not necessary Activation are 

included in the firmware. About those functions, please refer to not this guidebook but 

PRI distributed with the firmware or the following chapter. 

License Activation Base Functions 

In this guidebook, the functions like “LK-101, LK-102, LK-103” (You need to purchase 

the license when using these functions.) are called “License Activation Base 

Functions”. 

LK-101 

Web browser function, Image panel, and it is possible to register the picture 

(thumbnail) in the address book on the image panel. 

LK-102 

Enhancement of PDF encryption (response to public key and AES, function that 

can write title/ creator when sending PDF file, etc.) 

LK-103 LK-103 Includes “LK-101” and “LK-102”. 

License Operations 

When you start, stop or repair using the license activation base functions, those operations, 

Activation, Deactivation, Repair or Initialization, have to be made as you intended. There 

are 4 types of License Operations. 

License Operations 

Activation 

This is the operation to enable License Activation Base Functions and make 

the functions operational. 


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It is possible to execute this operation in Administrator Mode or Service 

Mode. 

Deactivation 

This is the operation to invalidate the activated License Activation Base 

Functions. 

It is possible to execute this operation in Service Mode. 

Repair 

It is necessary to execute this operation when the error of license 

management state is displayed on the control panel. If it occurs, the License 

Activation Base Functions are temporarily disabled. To recover the condition, 

Repair operation has to be performed. 


Initialization 

Execute this operation when the error state is not resolved after performing 

Repair. Basically, execute Initialization only when the error of license 

management state occurs after performing Repair. 

When performing the operation, please confirm that the error of license 

management state occurs under what conditions (executed operations, parts 

replacement, setting change and so on). 



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Necessary information to perform License operation 

You need to get necessary information for each operation and send it to MFP and LMS to 

execute the license operations. 

Following chart shows necessary information for each operation. 

Activation Deactivation Repair Initialization To LMS From LMS 

Serial Number X X X X X 

Token Number X X X(*1) X(*2) X 

Request Code X X X X 

License Code X X(*1) X(*2) X 

Deactivation code X X 

Deactivation Complete Code X X 

Repair Request Code (Repair 

Demand Code) 

Repair Code 

(Repair Permission Code) 

X X 

X X 

Initialization Code X X(*3) 

*1 If you exchange NVRAM when performing Repair, you need this information. 

*2 Require when re-activate the functions after the initialization. 

*3 Necessary to contact the support to acquire the code. 

Explanation of those Numbers used on those operations/ Codes are as follows. 

Serial Number 

Serial Number for MFP body. 

Token Number 

Token Number is printed on the Token Kit, or will be informed when purchasing the 

license. You need this number to enable License Activation Base Functions. 

Request Code 

This is ID Number to recognize the individual MFP. Serial Number information is 

also included in the Request Code. 

License Management Server (LMS) 

The Server performs license management. When you activate/ deactivate or make 

other operations for License Activation Base Functions, you need to access the 

License Management Server (Web site). 


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License Code 

Use this code to MFP when you activate License Activation Base Functions. 

License Management Server (LMS) issues this code. 

Deactivation Code 

This code is issued from LMS. This code is prepared on LMS when the necessary 

information is entered in LMS. After receiving the code, you need to enter it in MFP 

through the control panel to perform the deactivation. 

Deactivation Complete Code 

The information indicates to let LMS know the deactivation operation has been 

complete properly. MFP issues this code. 

Repair Request Code (Repair Demand Code) 

On the Service activates the error of license management state may be detected, 

and it is displayed on the control panel. At this time, you need to issue Repair 

Request to LMS. The information issued to request the Repair Code (Repair 

Permission Code). 

Repair Code (Repair Permission Code) 

When you enter the Repair Request Code (Repair Demand Code) to LMS, 

information to solve the error of license management state is issued from LMS. 

This information is Repair Code (Repair Permission Code). 

Initialization Code 

In the event that the error of license management state is not resolved, the license 

has to be reset to the initial condition forcibly. The information used to do it is the 

initialization code and issued from LMS. 

After that, it is necessary to activate the license again, to use the functions. 


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Input/ Display confirmation procedure when operation the license 

management 

Details about the procedure are described from the next page. You need to execute the 

license operation on the LMS/ PC (Web browser)/ MFP panel. 

(Image) 

MFP PC 

It is possible to input/ display information in the following ways. 

Use the printing from MFP. 

Display the information on the panel or input the information from panel. 

Display the information on the PC. Input the information from (PageScope 

Web Connection) or Web browser screen. 

* Actual screen may be different from the operation procedure screen in this 

guidebook. 


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LMS

Requirements for using License Activation Base Functions 

You must prepare the followings to use the License Activation Base Functions. 

Firmware for i-Option 

Additional Memory: Additional Memory is included in Upgrade Kit (UK-201). 

Token Certificate: Token Certificate is included in License Kit (LK-101/102/103). 

About upgrade of firmware 

You need to upgrade to firmware for i-Option to use functions of i-Option. 

C650: DLBT0800064* 

C550: DLBT0800065* 

C451: DLBT0800066* 

C353/C253/C203: DLBT0800114* 

About firmware version for i-Option and upgrade procedure, please refer to 

“Upgrade Procedure to i-Option” in PRI of above CSES numbers. 

Without upgrade of firmware for i-Option, operation screen for activation is not 

displayed on operation panel even if you purchase Token Certificate. Therefore, 

you cannot use License Activation Base Functions. 

After upgrade is completed, please refer to “Activation Procedure” and perform 

Activation of License Activation Base Functions. 

Upgrade Instruction and instruction when using functions added from 

i-Option 

Please refer to “Cautions” in the PRI of above CSES numbers. 

Instruction for part replacement 

If you need replacement of NVRAM or Service EEPROM, please exchange it for new 

one. 


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Activation 

You need to perform Activation to use License Activation Base Functions. The following 

is the explanation about the Activation. 

Overview of Activation Operation 

Find Token Number on Token Certificate, and get Serial Number and Request 

Code from MFP. From PC, access to LMS using Web browser, and input Token 

Number, Serial Number and Request Code to LMS. License Code is output from 

LMS. If you input the code to MFP, Activation will be completed. 

Who to perform the operation 

MFP Administrator 

Customer engineer (Sales person) 

Token Certificate 

MFP 

[Token Number] 

[Serial Number] 

[Request Code] 

Activation 

Input 

Input 

[License Code] 

Necessary Hardware 

MFP 

Upgrade Kit (UK-201 additional memory etc.) 

License Kit (LK-101/LK-102/LK-103, Token Certificate) 

PC 

License Management Server (LMS) (BT manages this server.) 

Output 


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LMS

Necessary Information 

Serial Number (13 digits) 

Request Code (30 digits) 

Token Number (20 digits) 

License Code (30 digits) 

Relation of Hardware, Requirement/ Condition, and Information 

MFP 

Necessary Hardware Requirement/ Condition Information 

License Kit 

(LK-101/LK-102/LK-103) 

Upgrade Kit 

(UK-201) 

PC 

License Management Server 

(LMS) 

FW for i-Option is installed to 

the MFP. 

Additional memory (UK-201) 

is installed. 


Additional memory 

Pen etc. 

Web browser 

Internet Access environment 




None 

None 

BT manages this Server. [License Code] 


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Flow chart for Activation 

There are 3 steps to perform Activation. 

1. Gather Information from MFP/ Kit 

2. Access to LMS 

3. MFP Activation 

Pink 

The following is the flow chart for the Activation. 

4. 

Get the 



from MFP 

Prepare the MFP 

(FW for i-Option) 

(additional memory) 

Prepare License Kit. 

Find the 


on Token Certificate. 

Input the following information to LMS. 




Get the [License Code] from LMS. 

Input [License Code] to MFP and 

activate the function (Activation). 

Light blue 

Yellow 

Complete Activation 

Prepare PC 

Confirm that access to LMS using 

Web browser is possible. 

Access to LMS using Web browser. 


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Activation using [License Install Utility] 

It is possible to issue the License Code from LMS, and activate the MFP function using 

License Install Utility. Please refer to the Users Guide of License Install Utility for the 

detailed procedure. 

Caution: 

When you issue the License Code and activate the MFP function, you need to use the 

same PC that installed “License Install Utility”. 


Ver 1.03

Activation Procedure 

The following is the step by step procedure to activate License Activation Base Functions. 

1. Gather information from MFP/ Kit 

1-1. Find [Token Number] from License Kit. 

1-2. Get [Request Code] and [Serial Number] from MFP. 


2-1. Access to LMS and get [License Code]. 


3-1. Input [Function needs Activation] and [License Code] and activate the function. 

When use each code, please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. 

“0 (Number)” is not used in [Request Code] and [License Code]. 

Here are necessary information (operation) and acquisition procedure in the above steps. 

Information (operation) Acquisition Procedure Note 

Token Number Token Certificate (License Kit) 20 digits alphanumeric 

Request Code a) MFP panel 

- Administrator Mode 

- Service Mode 

b) PSWC (Administrator Mode) 

Serial Number Get Serial number when taking 

Request Code. 

Serial Number Label 

30 digits alphanumeric 


EG.) A00H020012345 

License Code LMS (Web browser) 30 digits alphanumeric 

Activation 

(Input License Code) 

a) MFP panel 




*If it is possible to access MFP and LMS from the PC, you can perform the procedure (from 

getting Token Number to performing activation) from “License Install Utility”. 

(About the detailed procedure, please refer to “License Install Utility” of Users Guide.) 


Ver 1.03






a) Purchase License Kit and get Token 

Certificate. 

b) Token Number is described in Token 

Certificate. 

• License Kit 

(LK-101/ LK-102/ LK-103) 

• Token Certificate 


EG.)1234-5678-90ab-1234-5678 


Ver 1.03




Acquisition procedure: MFP panel •MFP panel •PSWC 



• Get [Request Code] and [Serial Number] from MFP panel . 

a) Login to Administrator Mode and press 

[Forward]. 

b) Select [License Settings]. 

c) Select [Get Request Code]. 


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d) Select [Yes] and press [OK]. 

e) Press [Print List] and print displayed 

[Request Code] and [Serial Number]. 

Or write down [Request Code] and [Serial 

Number]. 

*Please pay attention “U” and “V”, “0 

(number)” and “O (alphabet)”. “0 (Number)” is 

not used in [Request Code]. 

e’) When selecting [Print List], please press 

[Start] or Start button after selecting the paper 

tray. 

When printing it, [Request Code] and [Serial Number] will be printed as sample below. 

f) Exit from Administrator Mode and go on to 

the next step [2. Access to LMS]. 


Ver 1.03







• Get [Request Code] and [Serial Number] from MFP . 

a) Enter in Service Mode, and then press 

“Stop”,”9”. The “Billing Setting” screen will 

appear. 

Select [License Management]. 

b) Select [Request Code]. 

c) Print displayed [Request Code] and [Serial 

Number], or write them down. 

Press Start button to print the information. 




d) Exit from Service Mode and go on to the 

next step [2. Access to LMS]. 


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• Get [Request Code] and [Serial Number] from PSWC. 

a) Login to PSWC in the Administrator mode. 

b) Select [Maintenance] > [License Settings] > 

[Get Request Code] and click [OK]. 

c) Write down displayed [Request Code] and 

[Serial Number], or print this page. 




(If you access LMS using the same PC that 

access to PSWC, you can input Request Code 

using Copy-and-Paste.) 

d) Go on to the next step [2. Access to LMS]. 


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2-1. Access to LMS and get [License Code]. 


a) Access to the following URL from PC connected to the internet. 

https://lms.konicaminolta.com/license/KM/support.aspx 

*During the procedure with LMS, when you need to return the previous screen, press the back 

icon on the web browser. 

b) Click [Administrator Menu]. 

c) Click [License Registration]. 


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d) Select the display Language. 

e) Input Serial Number of MFP to [MFP Serial 

Number] and click [Next]. 

f) Input [Request Code] and click [Next]. 

* Please pay attention “U” and “V”, “0 

(number)” and “O (alphabet)”. 

“0 (Number)” is not used in [Request Code]. 

g) Input [Token Number], select the License Kit 

(Product Description) that needs activation, 

and click [Add]. 


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h) Click [OK]. 

i) Check [Token Number] and [Product 

Description] and click [Next]. 

If you find a mistake, click [DEL] button and 

start from the operation “g)” again. 

j) Click [Generate License Code]. 

k) Click [OK]. 


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l) Click [Print] button to print this page or write 

then down. 



“0 (Number)” is not used in [License Code]. 

(Then you access MFP and LMS from the 

same PC, you also use Copy and Paste to 

enter the code.) 

m) Close the window and go on to the next 

step [3. MFP Activation]. 


Ver 1.03




3-1. Input [Function needs Activation], [License Code] and activate the function. 

Activation procedure: •MFP panel •MFP panel •PSWC 

• Perform Activation from MFP panel 

a) Enter in Administrator Mode and press 

[Forward]. 


c) Select [Install License]. 


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d) Select [Select Function]. 

e) Select the License Kit that needs Activation. 

f) Select [Enable: Yes] and press [OK]. 

g) Select [License Code]. 


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h) Input [License Code] and press [OK]. 

*Please pay attention “U” and “V”, “0 (number)” 

and “O (alphabet)”. “0 (Number)” is not used in 

[License Code]. 

i) After confirming [Select Function] and 

[License Code], press [Install]. 

j) Select [Yes] and press [OK]. 

k) When this screen is displayed, reboot the 

MFP. 


Ver 1.03

l) After rebooting MFP, check the function was 

activated. 

Administrator Settings> License Settings> List 

of Enabled Functions 

Confirm that activated function is displayed in 

the [Enabled] field. 

The Activation operation completed. 






• Perform Activation from MFP panel . 



appear. 


b) Select the License Kit that needs Activation. 


Ver 1.03

c) Select [License Code]. 

d) Input License Code and press [END]. 




e) After checking the selected Kit and [License 

Code], press [Apply]. 

f) When this message is displayed, reboot the 

MFP. 


Ver 1.03

g) After rebooting MFP, check the function was 

activated. 

Service Mode> Billing Setting> License 

Management> List 

Confirm that activated function is displayed in 

the “Enable” field. 







• Perform Activation from PSWC. 


b) Select [Maintenance]> [License Settings]> 

[Install License]. 


Ver 1.03

c) Select the License Kit that needs Activation 

(Change the pull-down menu to “Not 

Registered” except selected Kit.), input 

License Code and press [OK]. 




d) When this screen is displayed, reboot the 

MFP. 

e) After rebooting MFP, check the function was 

activated. 

PSWC Administrator Mode> [Maintenance]> 

[License Settings]> [Install License] 

Activated function is grayed out and 

“Registered” is displayed. 



Ver 1.03

Deactivation 

This is the operation to deactivate the activated functions. Deactivated function will be 

unavailable and not displayed on the panel. The following is the explanation about the 

Deactivation. 

Overview of Deactivation operation 

Register Serial Number of MFP and purchased Token Number from PC to LMS 

using Web browser. LMS issues Deactivation Code to deactivate functions. 

Register the Deactivation Code to MFP, and you can perform deactivation of 

functions. After registration, Deactivation Complete Code is displayed on the MFP. 

Please be sure to register the code to LMS using Web browser. 


Customer engineer (Sales person) 

When performing Deactivation, you need to input User ID and password to 

LMS Server. 


MFP 



Deactivation 

Input 

[Deactivation Completion Code] 

Input 

[Deactivation Code] 


MFP 

License Kit (LK-101/LK-102/LK-103 Token Certificate) 

PC 

License Management Server (LMS)(BT manages this server.) 

Output 


Ver 1.03 

LMS 

Input



Token Number (20 digits) 

Deactivation Code (35 digits) 

Deactivation Complete Code (35 digits) 



MFP 

License Kit 

(LK-101/LK-102/LK-103) 

PC 

License Management 

Server (LMS) 


the MFP. 

License Activation Base 

Functions are activated. 


Web browser 



[Deactivation Complete Code] 


- types of licenses 


Ver 1.03 

Note 

BT manages this server. [Deactivation Code]

Flow chart for Deactivation 

There are 3 steps to perform Deactivation. 

1. Gather Information from MFP/ Kit 

2. Register Deactivation code to MFP 

3. Register Deactivation information to LMS 

The following is the flow chart for the Deactivation. 

Prepare MFP 

Find [Serial Number] 

from MFP. 

Prepare License Kit 

Find [Token Number] 

on Token Certificate 

Input the following information to LMS. 



Get [Deactivation Code] from LMS. 

Next Page 

Light blue 

Yellow 


Ver 1.03 

Pink 

Prepare PC 

Confirm that access to internet 

using Web browser is possible. 

Access to LMS using Web browser.

continued from previous page 

Input [Deactivation Code] to MFP and deactivate functions. 

Get [Deactivation Completion Code] from MFP. 

Access to LMS from Web browser. 

After inputting [Serial Number], 

register [Deactivation Complete Code] 

to LMS. 

Complete Deactivation 


Ver 1.03

Deactivation Procedure 

The following is the step by step procedure to deactivate License Activate Base Functions. 

1. Gather information form MFP/ Kit 


1-2. Find [Serial Number] from MFP. 

2. Get Deactivation code 

2-1. Access to LMS and get [Deactivation Code] 

3. MFP Deactivation 

3-1. Input [Deactivation Code] to MFP and deactivate functions. 

3-2. Input [Deactivation Complete Code] to LMS. 

When use each code, please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. 

“0 (Number)” is not used in [Deactivation Code] and [Deactivation Complete Code]. 



Token Number Token Certificate (License Kit) 20 digits alphanumeric 

Check License Kit that needs 

Deactivation. 

Serial Number Serial Number Label 13 digits alphanumeric 

Input to LMS 

Deactivation Code LMS (Web browser) 35 digits alphanumeric 

Input to MFP panel 

Deactivation Input to MFP panel 

(Service Mode) 

Deactivation Complete 

Code 

MFP panel (Service Mode) 35 digits alphanumeric 

Input to LMS 


Ver 1.03




2. Get Deactivation Code 


a) Confirm Token Number that is described in 

Token Certificate. 






a) Confirm the Serial Number Label of MFP 

and find Serial Number. 

• License Kit 

• LK-101/LK-102/LK-103) 

• Token Certificate 


EG.)1234-5678-90ab-1234-5678 


EG.)A00H020012345 


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2-1. Access to LMS and get [Deactivation Code]. 






b) Click [CE Login]. 

c) Select the display Language. 


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d) Enter the [E-Mail Address] and the 

[Password] that you registered and then click 

[Login]. 

e) Click [OK]. 

f) Click [Deactivate License Code]. 

g) Enter the [MFP Serial Number] and then 

press [Retrieve]. 


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h) Activated function list of MFP (Serial 

Number was input in the above step) is 

displayed. Check the check box for License Kit 

that needs Deactivation, and click 

[Registration]. 

*Confirm that Token Number of function that 

needs Deactivation is identical with Token 

Number from [1. Gather information from 

MFP/Kit] step. 

i) Click [OK]. 

j) Click [Print] button to print this page or write 

then down. 



“0 (Number)” is not used in [Deactivation 

Code]. 

k) Close the window and go on to the next step 

[3. MFP Deactivation]. 


Ver 1.03





Input from: • MFP panel 




appear. 


b) Select [Deactivation]. 

c) Press [Deactivation Code]. 

d) Input Deactivation Code and press [END]. 



“0 (Number)” is not used in [Deactivation 

Code]. 


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e) Select the License Kit that needs 

Deactivation. 

f) Press [Apply] after checking the selected Kit 

and “Deactivation Code” you entered. 

g) Print out displayed [Deactivation Complete 

Code] or write it down, and reboot MFP. 

If you set A4 (SEF) to paper tray, you can 

press Start button and print the code out. 

You can check [Deactivation Complete Code] 

from the following procedure “h)”. 

h) After rebooting MFP, check the function was 

deactivated. 

Service Mode> Billing Setting> License 

Management> List 

Confirm that deactivated function is displayed 

in the [Not Registered] field. 

Deactivation procedure in MFP completed. 

i) Exit from Service Mode and go on to the 

next step [3-2. Input [Deactivation Complete 

Code] to LMS]. 


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b) Click “CE Login”. 



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d) Enter the [E-Mail Address] and the 

[Password] that you registered and then click 

[Login]. 


f) Click [Deactivate License Code in LMS]. 

g) Input [MFP Serial Number] and 

[Deactivation Complete Code], and click 

[Registration]. 


Ver 1.03

h) Click [OK]. 

By pressing [Cancel], it is possible to correct 

what was entered. 

i) When this screen is displayed, register of 

Deactivation Complete Code to LMS is 

completed. 

The Deactivation operation completed. 


Ver 1.03

Repair 

After replacement of the parts, the message “License Management Error occurred” may be 

displayed on the control panel. When it the message appear, it is necessary to perform 

repair operation. 

The repair operation can be done with accessing LMS. When those parts as listed 

below is replaced, the message “License Management Error ” may be displayed. 

When replacing those parts below, please replace it with new parts. When the 

parts are replaced with used parts, the message condition can not be solved by 

performing the repair operation. 

NVRAM 

Service EEPROM Board 

If License Activation Base function was already activated 

While the error message is indicated on the control panel, the License Activation 

Base Function will not be disabled. 

When the error message is indicated after replacement of the NVRAM, License 

Activation is required after the completion of the repair operation to use the 

function again. 

If License Activation Base function was not activated 

Even the function was not activated, the message may be indicated if those 

parts mentioned before is replaced. MFP can be used without the repair 

operation, but to solve it, the repair operation is required. 

Overview of Repair Operation 

With accessing LMS with the web browser, it is necessary to enter the Serial 

number, Request Code, and Repair Request Code. Then LMS issues Repair 

Code. With using the Repair Code issued from LMS, the repair operation will be 

preformed. To perform repair operation, the code has to input in the MFP through 

the control panel. 


Customer engineer or sales person 

MFP To access to LMS for repair operation, user ID and password is required. 

LMS 


[Repair request code] 


Input 

[Repair Code] 

Repair 

Output 


Ver 1.03 

Input


MFP 

PC 

License Management Service (LMS) (BT manages this Server.) 



Request Code (30 digits) 

Repair Request Code (Repair Demand Code) (35 digits) 

Repair Code (Repair Permission Code) (35 digits) 


MFP 

PC 


License Management Server 

(LMS) 


the MFP. 

Web browser 




[Repair Request Code 

(Repair Demand Code)] 

None 

BT manages this Server. [Repair Code 

(Repair Permission Code)] 


Ver 1.03

Flow chart for Repair 

There are 3 steps to perform Repair. 

1. Gather information from MFP 


3. MFP Repair 

The following is the flow chart for the Repair. 

Prepare MFP 

Get 



[Repair Request Code 

(Repair Demand Code)] 

Receive [Repair Code] from LMS. 

Input the [Repair Code] in MFP 

through the control panel. 

Light blue 

Yellow 


Ver 1.03 

Pink 

Enter the following information on LMS. 



[Repair Request Code (Repair Demand Code)] 

Prepare PC 

Confirm that access to LMS using 

Web browser is possible. 

Access to LMS using Web browser. 

Complete Repair Operation 

If license management error displayed after the replacement 

of NVRAM, the activated functions before the replacement will 

be displayed. To use the function, please reactivate the 

function by performing activation operation.

1. Gather information from MFP. 

1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair 

Request Code (Repair Demand Code)]. 

Acquisition procedure: From the control panel 


3. Repair the MFP (License Error) 

• From the control panel, please acquire [Request Code], [Serial Number], and [Repair Request Code 

(Repair Demand Code)] indicated in . 

The message “License management error occurred” 

as picture is displayed when turn on the main power. 

The normal screen will be displayed when [OK] 

button or when one minute passed after turning on 

the main power. 

The message also displayed on the second line of 

the message area. 

a) Enter Service Mode, then press “Stop”, then 

“9” to display [Billing Setting] screen. 

b) Select [Repair]. 


Ver 1.03

c) Select [Repair Request Code (Repair 

Demand Code)]. 

d) [Serial Number], [Repair Request Code (Repair 

Demand Code)], and [Request Code] is displayed 

on the LCD. Print it or write down the information. 

Press Start button to print it. 

* Request Code is not printed therefore, it is 

necessary to write down the code. 

Please pay attention “U” and “V”, “0 (number)” and 

“O (alphabet)”. 

“0 (number)” is not used in [Request Code] and 

[Repair Request Code (Repair Demand Code)]. 

When printing it, [Repair Request Code (Repair Demand Code)] and [Serial Number] will be 

printed as sample below. 

e) Exit from Service Mode, and then forward to 

next step. [2. Access to LMS]. 


Ver 1.03



2-1. Access to LMS to receive [Repair Code (Repair Permission Code)] 


a) Access to the following URL from the PC connected to the internet. 




b) Click [CE Login]. 



Ver 1.03

d) Enter the [E-Mail Address] and [Password] 

that you registered and then click [Login]. 


f) Click [Repair License Code]. 

g) Enter [MFP Serial Number], [Request Code], 

and [Repair Request Code (Repair Demand 

Code)]. 

After that, click [Registration]. 


Ver 1.03

h) Click [OK]. By pressing [Cancel], it is 

possible to correct what was entered. 

i) [Repair Code (Repair Permission Code)] and 

[License Code] is displayed. Print this page by 

clicking [Print] button or write down the information. 

* License code is necessary to re-activate the 

function after the repair operation. 

* With some condition, the license code may not be 

displayed. (Ex. When replacing the EEPROM 

board.) 

Please pay attention “U” and “V”, “0 (number)” and 

“O (alphabet)”. “0 (Number)” is not used in [Repair 

Code (Repair Permission Code)] and [License 

code]. 

j) Close the web browser and forward to next 

step. [3. Repair the MFP] 


Ver 1.03




3-1. Input Repair Code (Repair Permission Code) to solve the License Error. 

Input from: •Control Panel 

• Perform Repair in . 



appear. 

Press [License Management]. 

b) Press [Repair] on the left side on LCD, and 

then press [Repair Code (Repair Permission 

Code)]. 

c) Enter [Repair Code (Repair Permission 

Code)] the Press [OK]. 



not used in [Repair Code (Repair Permission 

Code)]. 

d) Make sure the repair code, and then press 

[Apply]. 


Ver 1.03

e) Turn the main switch OFF and ON. 

f) The error condition will be resolved. 

The repair operation completed. 

Caution: 

When License Management error is detected 

on the MFP with the License activated after 

replacing NVRAM, it is necessary to perform 

License activation to enable the License 

Activation base function after completion of the 

repair operation. Please refer to License 

Activation procedure for detail. 


Ver 1.03


Ver 1.03


When the message “License Management Error” is displayed on the control panel, the 

repair operation is first thing to do. However, in case the condition could not be solved after 

repair operation, the license initialization operation necessary to be performed to clear the 

condition. 

Overview of Initialization operation 

LMS issue initialization codes, and then the initialization can be done by entering 

the code in MFP through the control panel. To acquire an initialization code, it is 

necessary to report the condition to your support contact. After the initialization, 

License Authentication Base function will be disabled. Therefore, to use the 

function again, it is necessary to perform License activation operation. 


Customer engineer or Sales person. To perform the initialization, it is 

necessary to communicate your support contact, and acquire the initialization 

code. 


MFP 

MFP [Serial Number] 





Request code (30 digits) 

[Result of Repair operation] 

[Service history] 

Information/ Request 

Input 

[Initialization Code] 

Support Contact 

Reply 


Ver 1.03

Initialization code (35 digits) 

The service history, the result of the repair operation and parts replacement history 

etc. 

To activate the license, the information is also rewired as explained in License 

Activation Operation. 

Relation of Hardware, Requirement/Condition, and Information 

MFP 


Communication method to 

support contact such as Phone, 

Fax or email. 

i-Option FW has to be 

installed 




-Parts Replacement 

-Result of Repair 

operation 



Ver 1.03

Flow chart for Initialization 

There are 3 steps to perform Initialization 

1. Gather necessary information 

2. Prepare Initialization 

Light Blue 

Yellow 

3. Perform Initialization 

Pink 

The following is the flow chart for the initialization. 

From MFP 



Inform the following to Service Contact 



[Service History] 

Receive 


Prepare MFP 

Prepare when communicating 

with service contact 


- Parts Replacement 

- Result of repair operation 

Input the initialization code through 

the control panel. 

Complete Initialization 

Perform license activation when 

necessary. 


Ver 1.03

[Initialization Procedure] 

The following is the step by step procedure for initialization. 


1-1. Get [Request Code], [Serial Number] and [Service history] from MFP. 


2-1. Contact the Support Contact. 

2-2. Get [Initialization Code] from Support Contact. 


3-1. Input [Initialization Code] to MFP and perform Initialization. 

After performing Initialization, License Activation Base Function will be disabled. 

Please refer to [Activation Procedure] and activate the License Activation Base Functions 

again. 

When using each code, please pay attention “U” and “V”, “0 (number)” and “O 

(alphabet)”. 

“0 (Number)” is not used in [Request Code] and [Initialization Code]. 



Request Code a) MFP panel 




Serial Number Displayed on the same screen as 

Request Code. 

Serial Number Label 

[Service History] 

-Parts replacement 

-Result of Repair operation 

etc.. 

Initialization Code Customer engineer gets the code 

from Support contact. 


(Input Initialization Code) 


Inform your Support 

Contact. 


EG.)A00H020012345 

Contact Support contact. 

Contact Support contact. 


Input to MFP panel. 

Service Mode 


Ver 1.03







a) Login to Administrator Mode and press 

[Forward]. 


c) Select [Get Request Code]. 


Ver 1.03

d) Select [Yes] and press [OK]. 

e) Press [Print List] and print displayed 

[Request Code] and [Serial Number]. 

Or write down [Request Code] and [Serial 

Number]. 



[Request Code]. 

f) When selecting [Print List], please press 

[Start] or Start button after selecting the paper 

tray. 

When printing it, [Request Code] and [Serial Number] will be printed as sample below. 

g) Exit from Administrator Mode and go on to 

the next [2. Prepare Initialization]. 


Ver 1.03









appear. 


b) Select [Request Code]. 

c) Print out displayed [Request Code] and 

[Serial Number], or write them down. 

If you press Start button, they are printed out. 


and “O (alphabet)”. 

“0 (number)” is not used in [Request Code]. 

d) Exit from Service Mode and go on to the 

next step [2. Prepare Initialization]. 


Ver 1.03




2. Prepare Initialization. 


• Get [Request Code] and [Serial Number] from PSWC. 


b) Select [Maintenance]> [License Settings]> 

[Get Request Code] and click [OK]. 

c) Write down displayed [Request Code] and 

[Serial Number], or print this page. 



[Request Code]. 

(If you access LMS using the same PC that 

access to PSWC, you can input Request Code 

using Copy-and-Paste.) 

d) Go on to the next [2.Prepare Initialization]. 


Ver 1.03



2-1. Contact the Support contact. 

2-2. Get [Initialization Code] from the Support contact. 


• Contact the Support contact. (Customer engineer) 

a) Contact the Support contact and inform [Serial Number] [Request Code] [Service history] to 

get [Initialization Code]. 



2-1. Contact the Support contact 

2-2. Get [Initialization Code] from the Support contact. 


• Get [Initialization Code]. (Customer engineer) 

a) When you get [Initialization Code] from the Support contact, please go on to the next [3. 

Perform Initialization]. 


Ver 1.03




3-1. Input [Initialization Code] to MFP and perform Initialization. 

Initialization procedure: •MFP panel 

• Perform Initialization from MFP panel . 



appear. 


b) Select [Initialize]. 

c) Input Initialization Code and press [Apply]. 



“0 (number)” is not used in [Initialization 

Code]. 


Ver 1.03

d) When this screen appears, reboot MFP. 

And Initialization is completed. 

After performing Initialization, License Activation Base Function will be disabled. 

Please refer to [Activation Procedure] and activate the License Activation Base Functions 

again. 


Ver 1.03

Operation procedure when executing particular operation 

for Customer Engineer 

1. When using the License already activated on the other MFP (Refer to fig. below), 

a. Deactivate the License on the MFP A. 

b. After the deactivation made on MFP A, it is possible to activate the License again on 

MFP B. 

Do not execute Initialization for this purpose, especially on the MFP with License 

activated. (MFP A) (Please make sure to execute Deactivation.) If executing 

Initialization, the following operation is required to transfer the License to the other 

MFP. 

i. Activate the License on MFP A once. (The License needs to be activated on 

MFP A.) 

ii. Deactivate the License. Then it is possible to use deactivated license on 

other MFP B. 

Transfer 

a b 

License 

Deactivation 

MFP A 

License 

Activation 

MFP B 

2. When replacing NVRAM for a new one, 

If replacing NVRAM, please make sure to use the new one. 

License Management error will occur. The following operation is required to solve that 

error. 

If the license is activated, 

a. execute Repair 

b. execute Activation after Repair 

If the license is NOT activated, 


b. If Repair is not completed correctly, then execute Initialization. 


Ver 1.03

for Customer Engineer 

3. When replacing Service EEPROM, 

If replacing Service EEPROM, please make sure to use the new one. 

License Management error will occur. The following operation is required to solve that error. 


b. If Repair is not completed correctly, execute Initialization. 

New 

New NVRAM 

Replace 

Replace 

Service EEPROM 

NVRAM 

Service 

EEPROM 


Ver 1.03 

MFP 

MFP

Ver.1.03 - Konica Minolta

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