KIUC's Rate Case - Kauai Island Utility Cooperative
KIUC's Rate Case - Kauai Island Utility Cooperative
KIUC's Rate Case - Kauai Island Utility Cooperative
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• Point-of-use protection includes a selection of plug-in<br />
devices designed to protect your sensitive electronics. It<br />
offers a second layer of protection for computers,<br />
televisions, VCRs, telephones, DVD recorders or any<br />
device connected to the outside of the home by other<br />
than electric service. Point-of-use devices offered by<br />
KIUC will be sold to program participants only. KIUC<br />
provides a selection of plug-in devices as a service to<br />
program participants. Plug-in devices also are available<br />
at local retail outlets.<br />
When combined, this approach virtually eliminates<br />
opportunities for power surges from inside and outside<br />
your home to damage connected sensitive electronics.<br />
What Should be Protected?<br />
The meter-base suppressor will protect major “white<br />
goods” appliances connected only to the electric service.<br />
Full protection takes a combination of meter-base and<br />
plug-in, point-of-use protectors.<br />
Meter-base surge protector<br />
Installation fee: $40.00 (plus tax)<br />
Monthly rental fee: $5.00 (plus tax)<br />
Plug-in point-of-use protectors $14.99 to $63.00 (plus tax)<br />
Plug-in point-of-use protectors will be sold to those<br />
renting the meter-base protector only. They can be<br />
purchased from KIUC.<br />
Tell me about the program. How will I be<br />
billed if I want to take advantage of KIUC’s<br />
residential surge protection program?<br />
The charges for the meter-base surge protector will appear on<br />
the first or second bill you receive after submitting your<br />
application. There will be a one-time installation charge for<br />
the meter-base protector, and a recurring monthly charge.<br />
You can review the selection and purchase high-quality<br />
point-of-use surge protection devices in the KIUC lobby.<br />
At this time, KIUC accepts cash and personal checks only.<br />
What is the process if I want to join the<br />
program?<br />
You will need to complete a program application and return<br />
it to KIUC, which will review the application and schedule<br />
installation of the meter-base device. At the time the meterbase<br />
device is installed, KIUC will leave information about<br />
the causes and solutions for power surges. You can call<br />
246.8284 if you have more detailed questions.<br />
Can I buy individual plug-in protectors if I<br />
don’t have a meter-base protector?<br />
Plug-in or point-of-use protectors are designed to function as<br />
a second stage of surge protection. You can buy point-of-use<br />
protectors, but they are not designed to provide complete<br />
protection beyond the device(s) they are attached to.<br />
6 KIUC CURRENTS<br />
When considering the KIUC surge protection system, it is<br />
recommended you create a list of your high-value<br />
sensitive electronics. These typically include:<br />
• Computer systems<br />
• Television/entertainment centers<br />
• Microwave ovens and other small appliances<br />
• Portable or wireless telephones<br />
• Other important electronics<br />
Once you have made your list, you can determine which<br />
items would benefit from surge protection. If the value of<br />
the device far exceeds the cost to protect it, consider the<br />
appropriate plug-in surge suppressor through the KIUC<br />
program.<br />
To obtain more information and a program application and<br />
agreement, call 246.8284.<br />
FAQs ABOUT THE PROGRAM<br />
KIUC will sell plug-in point-of-use surge protectors only to<br />
customers who join the program and rent a meter-base<br />
suppressor.<br />
Will my electric service be disrupted during<br />
the installation?<br />
Yes. Power to your entire home will be off for about 10<br />
minutes during installation of the meter-base protector.<br />
After the device is installed, it is advised you look at it to<br />
locate the indicator light. The indicator light will be on the<br />
side of the unit. You should check this light periodically.<br />
What should I do if I notice the indicator<br />
light no longer is working on my meter-base<br />
device?<br />
Call KIUC at 246.8284. As long as the indicator light is<br />
working, you are protected against surges that could enter<br />
your home through the KIUC power supply line. Should<br />
you notice the indicator light is not working, you no<br />
longer are protected. KIUC will arrange for the testing of<br />
your existing device and install a new device at no cost to<br />
you. Remember, the manufacturer of the devices warranty<br />
their products against defects in the manufacturing<br />
process only.<br />
What should I do if I suspect an appliance<br />
has failed due to a surge?<br />
The power surge devices KIUC offers as part of its<br />
program are designed to withstand six times the amount<br />
of surge as ordinary over-the-counter products. It is highly<br />
unlikely a power surge will be large enough to damage a<br />
surge device you purchase through the program. First,<br />
look at the indicator light on all of your surge protection<br />
devices. If the indicator lights are all working, the<br />
appliance did not fail due to a power surge.
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