Up and Running at Koloa Substation - Kauai Island Utility Cooperative

Service Activations and
Disconnects
Service activations may be done by coming into the Lihu‘e
office or calling 246.4300 Monday-Friday (except holidays)
7:30 a.m. to 4:30 p.m.
If you are new to the cooperative and opening an account at
an existing location, you will need the following:
1. A valid picture ID (for security purposes)
2. Necessary information to complete a service application
3. A signed membership or membership declination form
(determines if you are eligible for patronage capital
allocation and distributions when they occur); the fee to
become a member is 1 cent
4. Pay a credit deposit that will remain on your account
until 12 consecutive, timely payments have been made; in
the 13th month, the credit deposit plus interest will be
applied to your account; if you disconnect service prior to
the end of the 12-month period, the deposit will be
applied to the closing bill; if there is a balance, a check
will be sent to you
5. A $20 service fee will be included on your first bill
If you already have an account with KIUC, you may make
application over the phone to assume service at an existing
location. You will need to:
1. Verify the last four digits of your Social Security number
(for security purposes)
2. Provide necessary information to complete a service
application
3. If necessary, pay a credit deposit for the new location
before service can be started; this will need to be paid in
the Lihu‘e office or via Western Union Speedpay (see
Section 9, Paying Your Bill)
4. A $20 service fee will be included on your first bill
If you require temporary power during the construction
phase of a new home, you will be billed at a commercial
rate (Schedule G) and will need to provide:
1. A valid picture ID (for security purposes)
2. Information to complete a commercial service
application at our Lihu‘e office
3. Sign a membership or membership declination form if
you are new to the cooperative (determines if you are
eligible for patronage capital allocation and distributions
when they occur); the fee to become a member is 1 cent
4. The name and telephone number of your electrician
5. Information regarding the type of service required—
underground/overhead and 100/200 amperage (you
may confirm this information with your electrician)
6. A copy of the Kaua‘i County building permit or permit
number - this may be obtained by having your electrician
call the County Building Division, 241.4854 (failure to
provide this information may delay service connection)
7. A copy of the county-approved site/plot plan, complete
with tax map key and lot number
8. A copy of the Condominium Property Regime (CPR)
map, if applicable
9. A $60 material and labor charge if your temporary
service will later be moved to a permanent location; this
fee is waived if your temporary service is in the same
location as your permanent service
10. A refundable $40 credit deposit if you have not already
established credit with KIUC
11. A $20 service fee will be included on your first bill
The property must be identified with your service address
(visible from the street). You may call County Engineering,
241.4883, to request an address. Underground service will
require you to schedule a trench inspection with KIUC,
246.4300 (at least two working days’ notice is needed). Once
the residence/electrical work has been given a final
inspection by the county, remember to have your service
changed from temporary to permanent service so your
billing rate may be changed from commercial to residential.
Application for permanent service may be made once the
residence is completed and requires the following:
1. A valid picture ID (for security purposes)
2. Information to complete a residential service application
at our Lihu‘e office
3. Completion of a membership or membership declination
form if you are new to the cooperative (determines if you
are eligible for patronage capital allocation and
distributions when they occur); the fee to become a
member is 1 cent
4. The name and telephone number of your electrician
5. A copy of the final electrical inspection from the County
of Kaua‘i or the building permit number - this may be
obtained by having your electrician call the County
Building Division, 241.4854 (failure to provide this
information may delay service connection)
6. A copy of the county-approved site/plot plan, complete
with tax map key and lot number, if not already provided
for temporary power
7. A copy of the Condominium Property Regime (CPR)
map, if applicable and not provided previously
8. A refundable credit deposit if you have not already
established credit with KIUC
9. A $20 service fee will be included on your first bill
10. Scheduling a trench inspection with at least two working
days’ notice, 246.4300, if underground service will be
moved from the temporary location
Disconnects may be requested by calling 246.4300 Monday-
Friday (except holidays) 7:30 a.m. to 4:30 p.m. You will
need to call at least two working days before the required
date. You may come into the Lihu‘e office, but the same two
working days’ notice is required. If you call, you will need
to provide the last four digits of your Social Security
number. If you come into the office, you will need a valid
picture ID. These are required for security purposes.
2012 NEW MEMBER GUIDE 15