Up and Running at Koloa Substation - Kauai Island Utility Cooperative

Paying Your Bill
Automatic Bill Payment is as easy as it sounds. It allows
your electric bill to be paid directly from whatever
financial institution you choose: your bank, your savings
and loan or your credit union. Imagine no more checks
and no more payment deadlines! With Automatic Bill
Payment, there has never been an easier way to pay your
monthly electric bill. It gives you the opportunity to enjoy
convenience, security, speed and savings by having your
payments automatically withdrawn from your checking or
savings account. It eliminates the burden of mailing
payments, saves postage and ensures your payments are
always on time. The service is absolutely FREE.
With KIUC Automatic Bill Payment:
1. You will never miss a payment, even when you are out
of town.
2. You will still receive a monthly statement from KIUC
showing the same information as a bill (meter reading,
usage, account balance, etc.).
3. You will see how much energy you used and the
amount and date of your next automatic withdrawal.
4. Your payment will be electronically deducted from
your checking or savings account.
5. No checks are required.
6. No late payments, ever.
Here is how to get started:
Complete an authorization form and return it to KIUC.
Be certain to include a voided check or photocopy of a
check with the authorization form. We will arrange your
Automatic Bill Payment with your financial institution.
You will continue to receive an electric bill every month
that features the date on which your bill will
automatically be paid. Deductions are made 21 days or
later once your electric bill is mailed. This gives you time
to review your bill and call KIUC with any questions.
All you have to do is make certain there are sufficient
funds in your account to cover the automatic withdrawal
each month. If your Automatic Bill Payment is returned
for insufficient funds, your financial institution and
KIUC will assess the same amount that would apply for
a dishonored check. So let your bank, savings and loan or
credit union do your monthly bill paying automatically.
Complete the form or call a member services
representative at 246.4300 7:30 a.m. to 4:30 p.m.
Monday through Friday, except holidays.
If you already signed up for account access at
www.kiuc.coop through ebiz, you may complete the
form online.
8 KAUA‘I ISLAND UTILITY COOPERATIVE
Electronic Funds Transfer/Automatic Clearing House
(EFT/ACH) payments are available to commercial
accounts. Special banking set-up is required by both the
account and KIUC. To initiate this type of payment
option, commercial accounts may forward required
forms to the member services department at KIUC.
First Hawaiian Bank branches on the island of Kaua‘i
accept KIUC bill payments. You may use cash, checks,
money orders or cashier’s checks to pay your bill. First
Hawaiian Bank adds a small convenience fee for each
transaction.
Mailing your payment in the envelope provided with
your bill is simple and easy. Please include your bill stub
along with your check, money order or cashier’s
check—no cash, please.
Online payments made through your bank also are
accepted. Please make sure your request for payment is
made well in advance of the due date since most banks
actually end up sending a check, which may take up to a
week to receive at KIUC. To facilitate quicker processing
of this type of payment, please have your bank use the
following address instead of the Honolulu P.O. Box that
is on the return envelope included with your bill:
KIUC
Attention Cashier
4463 Pahe ‘e Street Suite 1
Lihu‘e, HI 96766-2000
Drop box and walk-in payments are accepted at our
Lihu‘e office. Cashiers accept cash, checks, money orders
or cashier’s checks. If you are in a hurry or dropping by
when we are not open, you may place your payments in
the drop boxes located in the lobby and outside the
building (available 24 hours a day, seven days a week). For
security purposes, please do not put a cash payment into
the drop box. Please put your bill stub along with a check,
money order or cashier’s check in one of the envelopes
provided.
Western Union Speedpay is a third-party vendor that
provides electronic payment service to KIUC customers.
The service gives members the freedom and convenience
to pay their electric bill when and how they want, using
their savings/checking account, Visa, MasterCard,
Discover or debit (ATM) card.
Western Union Speedpay is available 24 hours a day,
seven days a week, 365 days a year. Visit www.kiuc.coop
and click on the KIUC Easy Pay Options link or call
Western Union Speedpay at 1-888-813.2247.