Up and Running at Koloa Substation - Kauai Island Utility Cooperative
Up and Running at Koloa Substation - Kauai Island Utility Cooperative
Up and Running at Koloa Substation - Kauai Island Utility Cooperative
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3-Time Award-Winning<br />
December 2011<br />
B<strong>at</strong>tery Storage:<br />
<strong>Up</strong> <strong>and</strong> <strong>Running</strong><br />
<strong>at</strong> <strong>Koloa</strong> Subst<strong>at</strong>ion
2339 Wiliko Street, Lihue<br />
EXQUISITE 3 bed/2.5 b<strong>at</strong>h Home in the Pikake<br />
Golf Course subdivision, custom built with High<br />
End Fe<strong>at</strong>ures. Construction to be completed by the<br />
end of Dec. 2011. Vaulted Ceilings; Marble &<br />
Granite Countertops; 24x24 Travertine Stone<br />
Flooring; Gourmet Kitchen & Much more. Call:<br />
Karen Agudong(R) 652-0677.<br />
KamĀmalu Condominiums in<br />
Lihue<br />
Beautiful, Br<strong>and</strong> New 2 Bedroom, 2 Full B<strong>at</strong>h<br />
condominiums! No restrictions on resale.<br />
Opportunity available now for Owner occupants or<br />
Investors! Very spacious floor plan with wonderful<br />
fe<strong>at</strong>ures. Solar Hot W<strong>at</strong>er! Pets Allowed. 1 interior<br />
unit left <strong>at</strong> $189,000(fs)! End Units available for<br />
$242,000(fs). Call: Aloha Isl<strong>and</strong> Properties<br />
246-0334 or Karen Agudong(R) 652-0677.<br />
6226 Kala Kea Place, Wailua<br />
Homesteads<br />
Beautiful 3/4 acre lot with a variety of fruit trees<br />
<strong>and</strong> a beautiful mix of tropical flowers. Gorgeous<br />
area with beautiful mountain views. $240,000(fs).<br />
Call: Karen Agudong(R) 652-0677 or Kay<br />
Leonard(RA) 634-8697<br />
Aloha Isl<strong>and</strong> Properties<br />
EXCEEDING YOUR EXPECTATIONS<br />
(808) 246-0334<br />
Beautiful Pikake Lots in Lihue<br />
#1669 - Spacious 11,307 sf corner lot slightly<br />
elev<strong>at</strong>ed enhancing views. $299,900(fs)<br />
#1739 - Golf Course, Lake & Mountain Views.<br />
11,513 sf. $249,000(fs)<br />
#1726 - Level, corner lot toward the back of<br />
Pikake. Gorgeous Mtn. views. $260,000(fs)<br />
#1727 - 14,335 sq ft allows guest house. Golf<br />
course, lake & mtn. views. $319,000(fs)<br />
#1614 - 12,195 sf. Size allows for guest house.<br />
Golf Course frontage on Wiliko.<br />
$267,000(fs). Call: Karen Agudong(R)<br />
652-0677 for inform<strong>at</strong>ion on Pikake<br />
Subdivision.<br />
7075-A Kaholalele Place,<br />
Wailua Homesteads<br />
Charming home on a very spacious 14,636 sf lot<br />
in the beautiful Wailua Homesteads. Solar<br />
he<strong>at</strong>ing. Outdoor shower. The lot is completely<br />
fenced. Beautiful mountain views <strong>and</strong> a gre<strong>at</strong><br />
neighborhood. $429,000(fs). Call: Karen<br />
Agudong(R) 652-0677<br />
4326 Kauila Street, Lihue<br />
Gorgeous 3 bed, 2.5 b<strong>at</strong>h custom home in the<br />
Pikake Subvdivision. 2430 sf of living area. Very<br />
energy efficient, high quality home with custom<br />
fe<strong>at</strong>ures throughout including DeWils mahogany<br />
cabinets, Vaulted ceilings; Granite & Marble<br />
Countertops <strong>and</strong> much more! A must See!<br />
$749,999(fs). Call: Charlotte Barefoot(R) 651-4627<br />
2315 Wiliko Street, Lihue<br />
3 bed, 2.5 b<strong>at</strong>h single story Custom home in<br />
Pikake Subdivision. Quality construction,<br />
bre<strong>at</strong>htaking views of Haupu mountain range <strong>and</strong><br />
an inviting floor plan make this home a must see.<br />
Maru Lamin<strong>at</strong>e Floors, Dewils Cabinets, Granite<br />
Countertops & much more. $759,000(fs). Call:<br />
Crystel Chong Tim(RA) 635-3484.<br />
4-436 Kuhio Hwy., Kapaa<br />
Very well maintained 3 bed, 2 b<strong>at</strong>h home loc<strong>at</strong>ed<br />
near the Coconut Marketplace in Kapaa. Very<br />
convenient loc<strong>at</strong>ion! Owner pride is evident the<br />
moment you walk through the door. Beautifully<br />
renov<strong>at</strong>ed within the last few years. $389,000(fs).<br />
Call: Karen Agudong(R) 652-0677<br />
5166 Kaehulua Road, Kapaa<br />
Priv<strong>at</strong>e Hilltop loc<strong>at</strong>ion with 3 acres <strong>and</strong> Gorgeous<br />
Mountain Views. Property consists of 2 Homes.<br />
Main home is 5 bedrooms, 4 b<strong>at</strong>hs with<br />
approxim<strong>at</strong>ely 2,794 s.f. of living area. Second<br />
house is a 1 bedroom, 2 B<strong>at</strong>h Additional Dwelling<br />
Unit. Sold AS-IS. $499,000(fs). Priced with<br />
Needed Repairs in mind. Call: Kay Leonard(RA)<br />
634-8697.<br />
Aloha Isl<strong>and</strong> Properties • 3-3359 Kuhio Highway, Lihue, HI 96766<br />
808-246-0334 • fax: 808-246-0771 • www.alohaisl<strong>and</strong>.com • email: karen@alohaisl<strong>and</strong>.com
Table of Contents<br />
Light <strong>Up</strong> A Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4<br />
A Picture’s Worth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5<br />
The Truth About CFLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6<br />
PUC Moving Ahead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7<br />
KIUC to Develop Kaua‘i’s Largest Solar Project . . . . . . . . . . . . . . .8<br />
B<strong>at</strong>tery Storage System <strong>Up</strong> <strong>and</strong> <strong>Running</strong> . . . . . . . . . . . . . . . . . . .10<br />
Let’s Get This Party Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12<br />
KIUC’s Ninth Annual Membership Meeting . . . . . . . . . . . . . . . . .14<br />
Cooper<strong>at</strong>ive Celebr<strong>at</strong>ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18<br />
A M<strong>at</strong>ter of PRINCIPLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20<br />
KIUC Honored for Community Service by the Contractors<br />
Associ<strong>at</strong>ion of Kaua‘i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21<br />
A Good Headwind: Shearw<strong>at</strong>ers Released <strong>at</strong> Lydg<strong>at</strong>e Park . . . .22<br />
Tariff Rule No. 16 Interruption of Service . . . . . . . . . . . . . . . . . .24<br />
Democr<strong>at</strong>ic Member Control, 2012 Board Election . . . . . . . . . .25<br />
A Message from the Chairman . . . . . . . . . . . . . . . . . . . . . . . . . . .26<br />
Board Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26<br />
New Member Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27<br />
2012 Calendar of Student Art Winners . . . . . . . . . . . . . . . . . . . . .49<br />
NRECA Youth Tour 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50<br />
Coop Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52<br />
St<strong>at</strong>ement of Oper<strong>at</strong>ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54<br />
Simple Pleasures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55<br />
Parting Shot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55<br />
Powerlines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56<br />
KIUC Senior Electrical Engineer John Cox with the newly installed<br />
b<strong>at</strong>tery storage systemthe largest utilityowned b<strong>at</strong>tery project<br />
in the st<strong>at</strong>e. Photo by Shelley Paik.<br />
EDITOR<br />
Anne Barnes<br />
ASSISTANT EDITORS<br />
Maile Moriguchi<br />
Shelley Paik<br />
Pam Blair<br />
CONTRIBUTING WRITERS<br />
Anne Barnes<br />
David BIssell<br />
Pam Blair<br />
Paul Daniels<br />
Karissa Jonas<br />
Maile Moriguchi<br />
Shelley Paik<br />
Teofilo “Phil” Tacbian<br />
K<strong>at</strong>hryn Williams<br />
Only active KIUC members will be mailed KIUC Currents. KIUC Currents can<br />
be found online <strong>at</strong> www.kiuc.coop under Member Inform<strong>at</strong>ion <strong>and</strong> Currents on<br />
the website.<br />
KIUC is an equal opportunity provider <strong>and</strong> employer.
4 KIUC CURRENTS<br />
ENERGY SERVICES<br />
Light <strong>Up</strong> A Life<br />
The Power to Provide<br />
KIUC partners with the Kaua‘i Food Bank to<br />
build awareness about hunger on Kaua‘i <strong>and</strong> to<br />
encourage food don<strong>at</strong>ions for families on the<br />
isl<strong>and</strong>. KIUC wants to help Light <strong>Up</strong> A Life of those<br />
in need by collecting food <strong>and</strong> providing highquality,<br />
energysaving light bulbs to help with<br />
members’ energyefficiency efforts.<br />
KIUC is again partnering with the Kaua‘i Food<br />
Bank by becoming a dropoff center. Through<br />
December, KIUC will accept food don<strong>at</strong>ions—<br />
including tuna, pasta, rice, canned me<strong>at</strong> <strong>and</strong><br />
canned vegetables—<strong>at</strong> the main KIUC office in<br />
Līhu‘e, loc<strong>at</strong>ed <strong>at</strong> 4463 Pahe‘e St.<br />
About 300 members visit the KIUC offices daily<br />
to conduct utility business. If only a small number<br />
of those bring a food don<strong>at</strong>ion with them, it will<br />
make a tremendous difference. The food don<strong>at</strong>ion<br />
can be made <strong>at</strong> the main KIUC lobby Mondays<br />
through Fridays, 7:30 a.m. to 4:30 p.m.<br />
The Light <strong>Up</strong> A Life program will provide two<br />
free compact fluorescent light bulbs for a<br />
minimum $5 food don<strong>at</strong>ion made <strong>at</strong> the KIUC<br />
office in Līhu‘e. The bulbs are high quality <strong>and</strong><br />
each can replace a st<strong>and</strong>ard 75w<strong>at</strong>t inc<strong>and</strong>escent<br />
bulb. In a typical home, this bulb will save about<br />
$50 a year in electric costs.<br />
“These are tough economic times,” said KIUC<br />
Member Services Manager Barbara Nagamine.<br />
“And KIUC wants to help get food to those who<br />
need it the most. We are hoping the community<br />
can help accomplish th<strong>at</strong>.”
By Paul Daniels<br />
A Picture’s Worth...<br />
As we end 2011 <strong>and</strong> look forward to 2012, I’d<br />
like to fe<strong>at</strong>ure two local businesses: The Wine<br />
Shop <strong>and</strong> <strong>Koloa</strong> Deli. Sort of a two for the price of<br />
one! Actually, with the help of John Hodges (JCH<br />
Hawai‘i Lighting), these two businesses took<br />
simultaneous steps to become more energy<br />
efficient by installing energyefficient LED track<br />
lighting technology.<br />
From my perspective, the connection with<br />
these two businesses doesn’t end with the<br />
lighting. They are neighbors, loc<strong>at</strong>ed in the same<br />
building (directly across from the <strong>Koloa</strong> Post<br />
Office) <strong>and</strong> you might say they complement each<br />
other, in their service.<br />
First we have the <strong>Koloa</strong> Deli, an Italianstyle deli<br />
an assortment of fresh baked breads, with<br />
assorted me<strong>at</strong>s <strong>and</strong> cheeses to make delicious<br />
s<strong>and</strong>wiches, <strong>and</strong> salads to choose from. Pictured<br />
<strong>at</strong> the deli, from left, Dee Morris, Ron Magrin<br />
(owner), Jimbo (friend behind the counter) <strong>and</strong><br />
manager Lea Tarigawa. Although Ron owns Valley<br />
Building Enterprises (a construction business), his<br />
longtime love for things Italian, stems from his<br />
gr<strong>and</strong>parents <strong>and</strong> gre<strong>at</strong>gr<strong>and</strong>parents who<br />
immigr<strong>at</strong>ed to the United St<strong>at</strong>es, having come<br />
through Ellis Isl<strong>and</strong> (St<strong>at</strong>ue of Liberty) New York.<br />
Ron learned by w<strong>at</strong>ching his gr<strong>and</strong>parents cre<strong>at</strong>e<br />
delectable food, <strong>and</strong> th<strong>at</strong> is wh<strong>at</strong> led him to open<br />
his deli a year <strong>and</strong> a half ago. They service local<br />
lunch go’ers <strong>and</strong> visitors looking for th<strong>at</strong> special<br />
something to e<strong>at</strong> as they travel the isl<strong>and</strong>.<br />
Second The Wine Shop, a wellstocked wine <strong>and</strong><br />
spirits shop <strong>and</strong> winner of the 10th annual Best of<br />
Kaua‘i by readers of the Garden Isl<strong>and</strong> newspaper. Opened five years ago by owners Ellen <strong>and</strong> Dan<br />
O’Connell (Dano), this wine, gifts <strong>and</strong> gourmet outlet is an incredible place to visit for those with a<br />
discerning palette. With more than 20 years in the hospitality industry, The Wine Shop seemed to be<br />
the perfect transition for Ellen <strong>and</strong> Dan. As I visited with Ellen, she was just completing a beautiful gift<br />
basket, another fe<strong>at</strong>ure of their services. (A side note: If you have a hard time reading wine labels, Dan<br />
is the only authorized dealer on Kaua‘i for “Clic” reading glasses.)<br />
Thank you to Ron Magrin <strong>at</strong> <strong>Koloa</strong> Deli <strong>and</strong> Ellen <strong>and</strong> Dan O’Connell <strong>at</strong> The Wine Shop for helping<br />
Kaua‘i become more energy efficient.<br />
As I first mentioned about being complementing businesses: to you lovebirds, for th<strong>at</strong> next<br />
romantic picnic to the beach <strong>at</strong> sunset, or to the mountains of Koke’e, take along a delicious lunch from<br />
<strong>Koloa</strong> Deli, then walk 20 feet to The Wine Shop, for th<strong>at</strong> perfect wine pairing. And if your romance<br />
progresses to the next level, The Wine Shop can provide you with a marriage license. How’s th<strong>at</strong> for<br />
service!<br />
If you have a<br />
business, large or<br />
small, <strong>and</strong> want to<br />
particip<strong>at</strong>e in the<br />
Commercial Energy<br />
Wise Program, call<br />
Paul Daniels <strong>at</strong><br />
246.8275.<br />
DECEMBER 2011 5
The Truth About CFLs<br />
Dispelling common myths about compact fluorescents<br />
6 KIUC CURRENTS<br />
Don’t let CFL myths keep you from saving<br />
money on lighting your home. A variety of CFL<br />
bulbs are available to meet your home’s needs.<br />
Just be sure to buy the right one for each fixture.<br />
CFLs cannot be used in threeway fixtures.<br />
Several manufacturers have developed threeway<br />
CFLs th<strong>at</strong> provide performance equivalent to threeway<br />
inc<strong>and</strong>escent lamps <strong>and</strong> oper<strong>at</strong>e in st<strong>and</strong>ard<br />
threeway sockets. Threeway CFLs are offered in a<br />
variety of w<strong>at</strong>tage <strong>and</strong> light output combin<strong>at</strong>ions. A<br />
12/23/29w<strong>at</strong>t CFL is equivalent to a 50/100/150w<strong>at</strong>t<br />
inc<strong>and</strong>escent. A 14/19/32w<strong>at</strong>t CFL is equivalent<br />
to a 40/75/150w<strong>at</strong>t inc<strong>and</strong>escent.<br />
Dimmable CFLs do not work with<br />
st<strong>and</strong>ard line dimmers.<br />
Not all dimmable CFLs are comp<strong>at</strong>ible with all<br />
dimmers, <strong>and</strong> they have different dimming ranges:<br />
some from 100 percent to 10 percent <strong>and</strong> some from<br />
90 percent to 30 percent. Inc<strong>and</strong>escent lamps<br />
frequently are dimmed with st<strong>and</strong>ard rotary, slide or<br />
touch electronic line dimmers. Dimmable CFLs th<strong>at</strong><br />
specify “true dimmability” are most likely to be<br />
comp<strong>at</strong>ible with rotary or programmable dimmers.<br />
Dimmable CFLs are hard to find.<br />
Dimmable CFLs are becoming more available as<br />
inc<strong>and</strong>escent bulbs are phased out, though in smaller<br />
inventories than nondimmable CFLs. They will bring<br />
new options, such as incorpor<strong>at</strong>ing the dimming<br />
control directly in the CFL base, elimin<strong>at</strong>ing the need<br />
for a threeway socket or wallmounted dimmer.<br />
CFLs do not last as long as advertised.<br />
The lifespan of a CFL is affected by its use. If<br />
installed properly, it offers energy savings <strong>and</strong> longer<br />
life than inc<strong>and</strong>escent lamps. To avoid cracking the<br />
CFL glass, hold the bulb by its plastic base when<br />
screwing it into a lamp socket. Installing CFLs in<br />
fixtures not r<strong>at</strong>ed for its use likely will shorten the<br />
lamp’s life. Read packaging to determine suitability for<br />
the intended use. Switching on a CFL more frequently<br />
than its recommended average can shorten its life.<br />
Consumers who use CFLs with occupancy sensors<br />
should buy CFLs with the longest life r<strong>at</strong>ing.<br />
CFLs cause an annoying flicker.<br />
All lamps exhibit power frequency <strong>and</strong> line voltage<br />
flicker. Power frequency flicker is more noticeable in<br />
inc<strong>and</strong>escent lamps; CFLs oper<strong>at</strong>e <strong>at</strong> a frequency<br />
several thous<strong>and</strong> times higher, causing no problem<br />
for consumers. Line voltage flicker—caused by large<br />
inductive loads, such as when furnace motors are<br />
connected to the same electrical circuit—may or may<br />
not cause CFLs to flicker. Not all CFLs have the same<br />
sensitivity or show an observable flicker in the same<br />
way. Everyone has different eye sensitivities. Some<br />
may notice it, while others do not. If a CFL flickers, try<br />
another br<strong>and</strong>.<br />
CFLs are too expensive, <strong>and</strong> savings in<br />
energy costs are outweighed by disposal<br />
costs.<br />
The cost of CFLs has come down significantly as<br />
higher consumer dem<strong>and</strong> has driven increased<br />
production. New, more appealing lamp designs,<br />
consumer educ<strong>at</strong>ion, low energy consumption <strong>and</strong><br />
increased retail access to a widening variety of CFL<br />
products has increased dem<strong>and</strong> <strong>and</strong> the number of<br />
manufacturers. Today, CFLs contain only trace<br />
amounts of mercury, usually less than th<strong>at</strong> found in a<br />
can of tuna. But it is still important to properly<br />
dispose of used or damaged CFLs. Find safe disposal<br />
avenues through waste management haulers <strong>and</strong><br />
retailers, who often provide free disposal.<br />
CFLs do not fit in fans or c<strong>and</strong>elabras.<br />
Manufacturers have developed CFL products of<br />
various w<strong>at</strong>tages <strong>and</strong> designs th<strong>at</strong> can be screwed<br />
directly into fans, c<strong>and</strong>elabras, ch<strong>and</strong>eliers <strong>and</strong> wall<br />
sconces. Typically, lamps in fans <strong>and</strong> c<strong>and</strong>elabras are<br />
highly visible <strong>and</strong> consumers value the aesthetics of<br />
the lamp. Manufacturers now offer designs such as<br />
frosted glass, “flame” lamps, curled lamp tips <strong>and</strong><br />
traditional inc<strong>and</strong>escent shape.<br />
To learn more about lighting changes in 2012 <strong>and</strong><br />
beyond, visit www.energysavers.gov/lighting.<br />
Source: NRECA
At the end of September, the Hawai‘i Public<br />
Utilities Commission accepted KIUC’s smart grid<br />
demonstr<strong>at</strong>ion project. The KIUC project, which<br />
was filed in October 2010, got an “all clear” from<br />
both the Consumer Advoc<strong>at</strong>e <strong>and</strong> Hawai‘i PUC<br />
commissioners.<br />
“The project is transform<strong>at</strong>ive for the isl<strong>and</strong> of<br />
Kaua‘i,” the PUC said. “The commission also<br />
recognizes the additional benefits gained through<br />
access to study results from a wide range of<br />
n<strong>at</strong>ional project participants through NRECA.”<br />
While acknowledging there are longterm<br />
uncertainties to the project, the Consumer<br />
Advoc<strong>at</strong>e gave its approval.<br />
The KIUC project will span five years. Install<strong>at</strong>ion<br />
of about 33,000 smart meters is expected to begin<br />
in early 2012, <strong>and</strong> last for two years. The final<br />
three years will be used for d<strong>at</strong>a g<strong>at</strong>hering <strong>and</strong><br />
analysis.<br />
KIUC began its community outreach for the<br />
project as early as 2009, using bill inserts,<br />
magazine articles, online inform<strong>at</strong>ion <strong>and</strong> more.<br />
In 2011, even before the project was approved,<br />
the coop held quarterly meetings to discuss the<br />
project with members, explaining the expected<br />
benefits for consumers: gre<strong>at</strong>er accuracy, fewer<br />
estim<strong>at</strong>ed bills, no meter readers on the property,<br />
billing d<strong>at</strong>e flexibility, a way to monitor energy<br />
consumption, improved power quality, faster<br />
outage restor<strong>at</strong>ion <strong>and</strong> potential energyefficiency<br />
savings for members.<br />
According to the PUC decision <strong>and</strong> order, the new<br />
infrastructure will allow the coop to conduct remote<br />
meter readings, detect outages <strong>at</strong> the household<br />
level, demonstr<strong>at</strong>e the effectiveness of load control<br />
<strong>and</strong> dem<strong>and</strong> response systems, <strong>and</strong> allow the utility<br />
to evalu<strong>at</strong>e altern<strong>at</strong>e r<strong>at</strong>e designs.<br />
By Anne Barnes<br />
COOPERATIVE TECHNOLOGY<br />
PUC Approval for Moving Ahead<br />
<strong>Up</strong>grading our electrical grid with smart meters <strong>and</strong><br />
rel<strong>at</strong>ed technology can make our system more efficient<br />
<strong>and</strong> help integr<strong>at</strong>e new smart appliances, electric cars,<br />
<strong>and</strong> other new <strong>and</strong> evolving technologies over the coming<br />
years. We are a small isl<strong>and</strong> grid.<br />
DECEMBER 2011 7
8 KIUC CURRENTS<br />
By Anne Barnes<br />
KIUC to Develop Kaua‘i’s<br />
Largest Solar Project<br />
KIUC is pursuing the development of an<br />
approxim<strong>at</strong>ely 10megaw<strong>at</strong>t photovoltaic project.<br />
<strong>Up</strong>on completion, the project will be the largest PV<br />
facility in Hawai‘i <strong>and</strong> the largest on the isl<strong>and</strong> of<br />
Kaua‘i by almost two times.<br />
The cooper<strong>at</strong>ive immedi<strong>at</strong>ely will begin efforts to<br />
obtain approval from the U.S. Department of<br />
Agriculture’s Rural Utilities Service to realloc<strong>at</strong>e up to<br />
$68 million of previously approved loan funds to<br />
construct an integr<strong>at</strong>ed PV <strong>and</strong> b<strong>at</strong>tery energy<br />
storage system on Kaua‘i. The funds originally were<br />
approved for a 10megaw<strong>at</strong>t combustion turbine<br />
gener<strong>at</strong>or often referred to as “Gen X” or “CT2.”<br />
To qualify for federal tax incentives under the<br />
stimulus bill <strong>and</strong> Hawai‘i st<strong>at</strong>e tax incentives, KIUC’s<br />
board of directors approved form<strong>at</strong>ion of a new<br />
forprofit subsidiary, KIUC Renewable Solutions One<br />
LLC. The forprofit subsidiary is necessary because as<br />
a taxexempt cooper<strong>at</strong>ive, KIUC does not qualify for<br />
the federal or st<strong>at</strong>e incentives. KIUC expects up to 50<br />
percent of the cost of the PV portion of the facility to<br />
be paid for by the incentives. The subsidiary<br />
company will be 100percent owned <strong>and</strong> controlled<br />
by the cooper<strong>at</strong>ive.<br />
“KIUC is following a model employed by other<br />
electric cooper<strong>at</strong>ives, to use a subsidiary to qualify for<br />
tax incentives only available to forprofit companies”<br />
said KIUC president David Bissell. " We will combine<br />
the tax credits, our own lowcost financing, <strong>and</strong> the<br />
declining cost of solar photovoltaic systems to<br />
produce energy <strong>at</strong> significantly less than the cost of<br />
power gener<strong>at</strong>ed from oil. The cost for a KIUCowned<br />
PV facility will also be lower than the recently signed<br />
power purchase agreement contracts due to our<br />
lower overall cost of capital.”<br />
A majority of KIUC’s gener<strong>at</strong>ion today still comes<br />
from fossil fuels, but the coop has actively<br />
exp<strong>and</strong>ed its portfolio of renewable technologies.<br />
KIUC now has 17 megaw<strong>at</strong>ts of PV <strong>and</strong> biomassfired<br />
gener<strong>at</strong>ion projects under power purchase<br />
agreements. About 35 megaw<strong>at</strong>ts of lowimpact<br />
hydropower projects are being studied, but KIUC<br />
has not determined whether additional clean,<br />
renewable hydropower can be feasibly developed<br />
on Kaua‘i.<br />
A request for proposal to contractors to build the<br />
PV facility was released this week. “We are on a very<br />
short timeline to qualify for the federal incentives,”<br />
said Brad Rockwell, KIUC manager of production.<br />
“With this facility we would have about 20<br />
megaw<strong>at</strong>ts of solar on our system, <strong>and</strong> th<strong>at</strong> is why<br />
we are integr<strong>at</strong>ing the b<strong>at</strong>tery energy storage system<br />
to h<strong>and</strong>le th<strong>at</strong> level of intermittent resource <strong>and</strong> still<br />
have excellent reliability.<br />
KIUC would have more solar PV concentr<strong>at</strong>ion<br />
than any utility in the U.S. if this project can be<br />
successfully developed.”<br />
“The benefits are significant,” said KIUC board<br />
Chairman Phil Tacbian. “By using the RUS approved<br />
funds for solar development, the cooper<strong>at</strong>ive<br />
effectively shelves the combustion turbine plant <strong>and</strong><br />
moves closer to giving our members the clean,<br />
renewable energy they have asked for.”<br />
The combustion turbine originally was to be fueled<br />
by renewable biodiesel, but th<strong>at</strong> technology has not<br />
developed quickly enough to realistically use the RUS<br />
funds in the approved timeframe. A biomassfired<br />
boiler <strong>at</strong> the Port Allen Gener<strong>at</strong>ing St<strong>at</strong>ion was<br />
studied earlier this year, but its cost appeared less<br />
<strong>at</strong>tractive than a PV facility, according to KIUC’s<br />
engineering analysis.<br />
“With wind power not feasible due to endangered<br />
species concerns, combining solar PV with the<br />
b<strong>at</strong>tery energy storage system moves us closer to the<br />
board’s str<strong>at</strong>egic goal of 50 percent renewable by<br />
2023," added Tacbian. "If we are able to develop<br />
additional lowimpact, clean hydropower l<strong>at</strong>er this<br />
decade, we will get there ahead of schedule.”
Get<br />
Smart<br />
About The<br />
Smart Grid<br />
Learn the facts about this new technology<br />
Inform<strong>at</strong>ional meetings will be held on February 9, 2012,<br />
<strong>and</strong> April 12, 2012, from 6 p.m. to 7 p.m. in<br />
KIUC’s Main Conference Room<br />
4463 Pahe‘e Street, Suite 1<br />
Līhu‘e, Hawai‘i 96766-2000<br />
Learn more about the smart grid <strong>at</strong><br />
www.kiucrenewablesolutions.coop Scan this code<br />
KIUC is an equal opportunity provider <strong>and</strong> employer.<br />
Live blogging of this event <strong>at</strong><br />
www.kiucrenewablesolutions.coop<br />
www.kiucrenewablesoluons.coop<br />
with your<br />
smart phone<br />
<strong>and</strong> a QRreader<br />
applicaon<br />
to access this<br />
website.<br />
DECEMBER 2011 9
Xtreme Power’s dynamic<br />
power resources after<br />
installion <strong>at</strong> the<br />
<strong>Koloa</strong> Subst<strong>at</strong>ion.<br />
10 KIUC CURRENTS<br />
By Anne Barnes<br />
B<strong>at</strong>tery Storage System <strong>Up</strong> <strong>and</strong> <strong>Running</strong><br />
KIUC signed a contract on January 10, 2011, with Xtreme Power Inc.<br />
to purchase a 1.5megaw<strong>at</strong>t utilityscale b<strong>at</strong>tery storage system.<br />
Xtreme Power’s dynamic power resources was installed, blessed <strong>and</strong><br />
placed in oper<strong>at</strong>ion in the fourth quarter of this year <strong>at</strong> the <strong>Koloa</strong><br />
Subst<strong>at</strong>ion.<br />
As reported earlier this year, this storage system<br />
will help mitig<strong>at</strong>e the effects of a 3megaw<strong>at</strong>t<br />
photovoltaic project, which also will feed into<br />
<strong>Koloa</strong>. In support of KIUC’s commitment to<br />
incorpor<strong>at</strong>e gre<strong>at</strong>er amounts of renewable energy,<br />
KIUC management <strong>and</strong> staff sought solutions to<br />
effectively integr<strong>at</strong>e large, intermittent gener<strong>at</strong>ion<br />
resources into its system, as necessary, to remain<br />
consistent with the coop’s str<strong>at</strong>egic goals <strong>and</strong><br />
initi<strong>at</strong>ives.<br />
KIUC has distinctive challenges with regards to<br />
stability. Solar systems are subject to output<br />
unevenness due to factors such as clouds passing<br />
over an install<strong>at</strong>ion.<br />
The addition of the b<strong>at</strong>tery storage system will<br />
allow KIUC to smooth the power output from PV<br />
projects by providing real <strong>and</strong> reactive power,<br />
compens<strong>at</strong>ing for sudden output fluctu<strong>at</strong>ions in a<br />
m<strong>at</strong>ter of milliseconds. Th<strong>at</strong> will allow for a more<br />
predictable flow of power from the PV system to
Photos by Shelley Paik<br />
KIUC’s electrical grid, <strong>and</strong> will give KIUC the ability<br />
to respond to other system events, such as loss of<br />
gener<strong>at</strong>ion <strong>and</strong> system faults.<br />
KIUC staff is analyzing the effects <strong>and</strong> benefits<br />
of exp<strong>and</strong>ing storage in the future.<br />
B<strong>at</strong>tery storage answers the call for KIUC on<br />
many levels, aside from frequency regul<strong>at</strong>ion. It<br />
serves as emergency backup power <strong>and</strong> reduces<br />
the need for hardtosite transmission<br />
infrastructure.<br />
As KIUC moves forward with its Kaua‘i Smart<br />
Grid Initi<strong>at</strong>ive, b<strong>at</strong>tery storage will play an<br />
important role.<br />
Photos right from the top: Senior System Planner Cory Gokan<br />
shows the plans for the b<strong>at</strong>tery before the pad was poured.<br />
KIUC construction crews pour the concrete pad th<strong>at</strong> will hold<br />
the storage system. The Kaua‘i Commercial truck delivers the<br />
b<strong>at</strong>tery to the <strong>Koloa</strong> subst<strong>at</strong>ion for install<strong>at</strong>ion.<br />
Some renewables pose<br />
challenges to grid stability, so<br />
groundbreaking energy storage<br />
<strong>and</strong> grid support systems are<br />
crucial to additional integr<strong>at</strong>ion<br />
of renewable energy.<br />
DECEMBER 2011 11
12 KIUC CURRENTS<br />
Photos By Shelley Paik <strong>and</strong> Maile Moriguchi<br />
Let’s Get This<br />
Party Started!<br />
Mike’s Mushrooms<br />
Arrabi<strong>at</strong>a<br />
For the Sauce<br />
Oil/butter – co<strong>at</strong> pan<br />
Splash of red wine to deglaze the pan<br />
Add 1 cup chopped onions<br />
5 cloves garlic<br />
2 cans crushed tom<strong>at</strong>oes<br />
1 tablespoon tom<strong>at</strong>o paste<br />
Crushed red pepper to taste<br />
Another splash of red wine<br />
Salt <strong>and</strong> pepper to taste<br />
In a separ<strong>at</strong>e skillet, brown 1 pound ground beef, veal, pork<br />
or a combin<strong>at</strong>ion of all. Set aside. Blanche the mushrooms in<br />
plenty of butter <strong>and</strong> olive oil. Mix it all together. Serve hot<br />
with crusty bread <strong>and</strong> extra sauce on the side.<br />
Buon Appetito!<br />
Marin<strong>at</strong>ed Mushrooms<br />
2 tablespoons olive oil<br />
1 tablespoon butter<br />
2 cups button mushrooms, fresh or canned<br />
Salt<br />
Pepper<br />
About 3 tablespoons champagne vinegar (a couple of times<br />
around the pan)<br />
3 cloves garlic,sliced<br />
One half sweet onion, chopped<br />
He<strong>at</strong> oil <strong>and</strong> butter. Blanche mushrooms for about 5<br />
minutes. Add garlic <strong>and</strong> onion, toss around for about 5 more<br />
minutes. Splash vinegar around edges of pan. Add pepper <strong>and</strong><br />
salt to taste. Hold overnight in a tight container or serve right<br />
away. Can be rehe<strong>at</strong>ed or served cold. Serve with crusty<br />
bread.
California No-Crust<br />
Quiche <strong>and</strong> Then Some<br />
1 cup fresh mushrooms, chopped<br />
½ cup celery, finely chopped<br />
½ cup green onions, finely chopped<br />
2 tablespoons margarine<br />
6 eggs<br />
1 ½ cup milk<br />
1 box frozen spinach<br />
1 box broccoli<br />
¼ cup allpurpose flour<br />
1 teaspoon seasoned salt<br />
1 teaspoon paprika<br />
⅛ teaspoon Tabasco sauce<br />
1 cup cooked ham, chopped<br />
1 cup Swiss cheese, shredded<br />
1 cup cheddar cheese, shredded<br />
Saute mushrooms, celery <strong>and</strong> onions in margarine until<br />
limp. Set aside. Cook frozen vegetables as directed. Add<br />
vegetables to sauteed mixture <strong>and</strong> mix together. Set aside.<br />
Be<strong>at</strong> eggs in a bowl. Add milk, flour <strong>and</strong> seasoning. Be<strong>at</strong> well.<br />
Stir in ham, cheese <strong>and</strong> sauteed vegetables. Cover <strong>and</strong> chill if<br />
making ahead. To bake: Stir well <strong>and</strong> turn into a buttered<br />
quiche dish or deep pie pan. Bake <strong>at</strong> 350 degrees for 50 to 55<br />
minutes, or until center is firm. Remove from oven. Let st<strong>and</strong><br />
10 minutes.<br />
Portuguese Sausage<br />
Shrimp<br />
1 pound shrimp<br />
1 Portuguese sausage, sliced ¼inch thick<br />
1 package skewer sticks<br />
1 cube of butter<br />
2 cloves garlic, minced<br />
Peel <strong>and</strong> devein shrimp. Wrap shrimp around sliced<br />
Portuguese sausage <strong>and</strong> place on skewers.<br />
Butter mixture:<br />
Melt butter <strong>and</strong> garlic in a saucepan over low he<strong>at</strong>.<br />
Place shrimp skewers on the grill <strong>and</strong> brush with butter<br />
mixture. Continue grilling both sides. Occasionally brush with<br />
butter mixture until shrimp is cooked through.<br />
Chicken Cranberry<br />
Avocado Wafers<br />
1 box wafer crackers<br />
1 can chicken<br />
1 can cranberry sauce with berries<br />
1 ripe avocado, sliced<br />
¼ cup mayonnaise<br />
Ground pepper<br />
Salt<br />
Open <strong>and</strong> drain the can of chicken. Place chicken in a bowl<br />
<strong>and</strong> combine with mayonnaise. Add salt <strong>and</strong> ground pepper to<br />
taste. Place the chicken mixture on the wafer with a slice of<br />
avocado <strong>and</strong> a drop of cranberry sauce. Serve.<br />
Lumpia<br />
2 pounds ground pork<br />
1 bag chop suey mix<br />
1 salted turnip, chopped<br />
1 can w<strong>at</strong>er chestnuts, chopped<br />
1 package lumpia wrappers<br />
2 cups cooking oil<br />
Brown pork in a large pan. Add turnips, w<strong>at</strong>er chestnuts <strong>and</strong><br />
chop suey mix. Simmer for 10 minutes.<br />
Wrapping the lumpia:<br />
Place lumpia wrapper on a pl<strong>at</strong>e or cutting board. Place two<br />
spoonfuls of pork mixture in a line toward one side of the<br />
lumpia wrapper. From the mixture side, begin rolling about an<br />
inch <strong>and</strong> fold sides in, then continue rolling. Dampen the<br />
edges of the lumpia with w<strong>at</strong>er to keep the ends tight.<br />
In a large skillet, he<strong>at</strong> the oil <strong>and</strong> deep fry lumpia until<br />
golden brown.<br />
DECEMBER 2011 13
KIUC IN THE COMMUNITY<br />
KIUC’s Ninth Annual<br />
Membership Meeting<br />
KIUC’s Renewable Portfolio<br />
14 KIUC CURRENTS<br />
By Anne Barnes<br />
Photos by Shelley Paik
KIUC’s program to gener<strong>at</strong>e <strong>at</strong> least 50 percent<br />
of its energy from renewable resources such as<br />
biomass, hydroelectricity <strong>and</strong> photovoltaics (solar)<br />
by 2023 is driven by our members’ dem<strong>and</strong> to<br />
manage the cost of energy, reduce dependence on<br />
imported oil <strong>and</strong> increase the amount of energy<br />
gener<strong>at</strong>ed from Kaua‘i’s own resources.<br />
So st<strong>at</strong>es KIUC’s 2010 annual report. The theme<br />
referred to the coop’s efforts to give our<br />
members the clean, renewable energy they have<br />
asked for by growing our portfolio of renewable<br />
projects <strong>and</strong> helping members underst<strong>and</strong> th<strong>at</strong><br />
both board <strong>and</strong> management are working<br />
proactively to balance environmental concerns<br />
with a continuing need to deliver reliable power<br />
by working toward a mix of gener<strong>at</strong>ion resources.<br />
About 400 members <strong>at</strong>tended the annual<br />
meeting Sunday, September 25, with several<br />
arriving early to claim 5pound bags of rice—the<br />
door prize for the first 300 <strong>at</strong>tendees. In addition<br />
to the rice, all members received a recycled<br />
ChicoBag <strong>and</strong> a copy of the 2010 annual report. A<br />
dinner of chili <strong>and</strong> rice, fried chicken, green salad<br />
<strong>and</strong> dessert from Pupus Etc. in Hanapepe was<br />
served by coop employees <strong>and</strong> ‘ohana before the<br />
meeting. Entertainment was provided by Kalaheo<br />
School’s Sunshine Express—the group th<strong>at</strong> has<br />
been entertaining <strong>at</strong> KIUC’s annual meetings since<br />
its first meeting of the membership in November<br />
of 2002!<br />
Kalaheo School’s Sunshine Express has been entertaining <strong>at</strong> KIUC’s annual meetings since its first in November of 2002.<br />
Board Member, Alan Smith<br />
prepares for his report<br />
during the business<br />
meeting.<br />
DECEMBER 2011 15
Chief of Oper<strong>at</strong>ions<br />
Mike Yamane <strong>and</strong><br />
Production’s Russ Santiago<br />
man the smart grid<br />
Inform<strong>at</strong>ion table.<br />
16 KIUC CURRENTS<br />
The business portion of the meeting began <strong>at</strong><br />
4:30 <strong>and</strong> included a report from board Chairman<br />
Phil Tacbian, committee reports from board<br />
members, a report from President <strong>and</strong> CEO David<br />
Bissell <strong>and</strong> a financial report from new Vice<br />
President <strong>and</strong> CFO Karissa Jonas.<br />
Chairman Tacbian welcomed members,<br />
recognized outgoing President R<strong>and</strong>y Hee,<br />
introduced David Bissell as president <strong>and</strong> CEO,<br />
Karissa Jonas as CFO <strong>and</strong> Michael Yamane as chief<br />
of oper<strong>at</strong>ions. He briefly discussed the board<br />
approval of KIUC’s Habit<strong>at</strong> Conserv<strong>at</strong>ion Plan <strong>and</strong><br />
the special election triggered by a member<br />
petition earlier this year. Other activities of the<br />
board were covered by the respective committee<br />
chairs.<br />
The president’s report included selected<br />
highlights from 2010, including the fiveyear<br />
collective bargaining agreement reached with<br />
IBEW; KIUC’s firstever r<strong>at</strong>e case approval; 4<br />
megaw<strong>at</strong>ts of photovoltaic purchased power<br />
agreement signed, with 1 MW in service; <strong>and</strong> the<br />
settlement agreement reached with the U.S.<br />
Department of Justice on endangered <strong>and</strong><br />
thre<strong>at</strong>ened species.<br />
Bissell also provided an overview of 2011 to<br />
d<strong>at</strong>e, including a 6.7MW firm biomass PPA signed<br />
with Green Energy Team; the hydropower<br />
assessment under way, discussing both member<br />
support for continu<strong>at</strong>ion of the assessment <strong>and</strong><br />
continued stakeholder <strong>and</strong> member outreach; a<br />
signed 6 MW A&B PV PPA <strong>and</strong> additional 10 MW<br />
of PV under PPA <strong>and</strong> 20 MW more under<br />
development or negoti<strong>at</strong>ion. He also noted the<br />
first b<strong>at</strong>tery energy storage system (currently in<br />
oper<strong>at</strong>ion), <strong>and</strong> plans for purchase of two<br />
additional 1.5MW b<strong>at</strong>teries.
Bissell completed his report with a focus on<br />
2012, beginning with continued hydropower<br />
assessment, smart meter install<strong>at</strong>ion, integr<strong>at</strong>ion<br />
of PV <strong>and</strong> continued endangered species<br />
mitig<strong>at</strong>ion support. He closed with a promise to<br />
continue strenuous community outreach.<br />
After a financial report from CFO Karissa Jonas<br />
(available <strong>at</strong> www.kiuc.coop), the floor was<br />
opened for questions.<br />
When rural electric utilities were first formed in<br />
the 1930s, there often were many miles between<br />
homes <strong>and</strong> electrical lines. When annual meetings<br />
were held, some members traveled long distances<br />
to take part. It often was the first time in months<br />
they had seen some of their distant neighbors.<br />
In the coop tradition of the past 70plus years,<br />
neighbors joined neighbors <strong>and</strong> KIUC board,<br />
management <strong>and</strong> staff to enjoy a l<strong>at</strong>e afternoon of<br />
food, fun <strong>and</strong> inform<strong>at</strong>ion. All helped to cre<strong>at</strong>e an<br />
annual meeting th<strong>at</strong> was more than just a<br />
present<strong>at</strong>ion of numbers <strong>and</strong> forecasts, but a<br />
discussion of how we look forward to our next 10<br />
years—to another decade of learning, sharing <strong>and</strong><br />
moving ahead with an emphasis on <strong>at</strong>tention to<br />
members, workforce excellence, diverse energy<br />
solutions, reliability <strong>and</strong> financial stability.<br />
The Okayamas make it a family affair. From left, Kelli, husb<strong>and</strong><br />
Dean, Lyndawho is in accounting <strong>at</strong> KIUC<strong>and</strong> Jared.<br />
Paul Daniels from Energy<br />
Services mans the CFL<br />
table, where he shares<br />
inform<strong>at</strong>ion with board<br />
member emeritus,<br />
Judge Al Laureta.<br />
DECEMBER 2011 17
Cooper<strong>at</strong>ive Celebr<strong>at</strong>ion<br />
2012 design<strong>at</strong>ed “Intern<strong>at</strong>ional Year of Cooper<strong>at</strong>ives”<br />
2012<br />
Intern<strong>at</strong>ional<br />
Year of<br />
Cooper<strong>at</strong>ives<br />
18 KIUC CURRENTS<br />
Electric cooper<strong>at</strong>ives <strong>and</strong> other members of the<br />
coop family take center stage globally in 2012,<br />
design<strong>at</strong>ed the Intern<strong>at</strong>ional Year of Cooper<strong>at</strong>ives.<br />
The celebr<strong>at</strong>ion begins in October when U.S.<br />
cooper<strong>at</strong>ives traditionally celebr<strong>at</strong>e N<strong>at</strong>ional<br />
Cooper<strong>at</strong>ive Month. The Intern<strong>at</strong>ional Year of<br />
Cooper<strong>at</strong>ives’ theme, “Cooper<strong>at</strong>ive Enterprises<br />
Build a Better World,” reson<strong>at</strong>es with coops in<br />
the electric, banking, food, retail, housing, <strong>and</strong><br />
marketing arenas.<br />
“We’re surrounded by a diverse mix of<br />
cooper<strong>at</strong>ives,” st<strong>at</strong>es Glenn English, CEO of the<br />
N<strong>at</strong>ional Rural Electric Cooper<strong>at</strong>ive Associ<strong>at</strong>ion,<br />
the n<strong>at</strong>ional service organiz<strong>at</strong>ion for more than<br />
900 notforprofit electric cooper<strong>at</strong>ives <strong>and</strong> public<br />
power districts. “No m<strong>at</strong>ter wh<strong>at</strong> kind of coop<br />
you belong to, two things are clear: We put<br />
people first, <strong>and</strong> we are innov<strong>at</strong>ors. By getting<br />
neighbors <strong>and</strong> communities to work together,<br />
coop members build a better world.”<br />
Wh<strong>at</strong> are Coops?<br />
Cooper<strong>at</strong>ives are a global network of<br />
independent, local businesses owned by those<br />
they serve.<br />
“We share a common set of business principles<br />
<strong>and</strong> values like selfhelp <strong>and</strong> democracy,” explains<br />
English. “Each coop exists to meet the needs of<br />
its members.”<br />
According to the Washington, D.C.based<br />
N<strong>at</strong>ional Cooper<strong>at</strong>ive Business Associ<strong>at</strong>ion, more<br />
than 29,200 cooper<strong>at</strong>ives n<strong>at</strong>ionally employ 2<br />
million Americans. One in every four Americans is<br />
a coop member, but the scope of the cooper<strong>at</strong>ive<br />
network doesn’t stop <strong>at</strong> the border.<br />
“Coops are a major economic force in<br />
industrialized countries <strong>and</strong> provide a powerful<br />
business model for developing n<strong>at</strong>ions,” notes<br />
Paul Hazen, NCBA president <strong>and</strong> CEO.<br />
More than 1 billion coop members exist<br />
worldwide, <strong>and</strong> coops gener<strong>at</strong>e 100 million jobs<br />
globally. Cooper<strong>at</strong>ives strive for sustainable<br />
development of communities through memberdriven<br />
policies, with coop leaders elected by<br />
members.
“As a member, you have a voice in how your coop<br />
oper<strong>at</strong>es. Th<strong>at</strong> keeps the coop’s focus on you<br />
<strong>and</strong> how best to meet your needs,” notes English.<br />
The innov<strong>at</strong>ive practices of coops provide<br />
consumerfocused solutions th<strong>at</strong> can adapt quickly<br />
to change. Unlike competitive, profitdriven<br />
businesses, coops cooper<strong>at</strong>e with each other to<br />
fashion programs th<strong>at</strong> improve service. For<br />
example, food coops introduced food nutrition<br />
labels long before they were federally required in<br />
1994. Credit unions fought the pred<strong>at</strong>ory practices<br />
of payday lenders by introducing salary advance<br />
loans th<strong>at</strong> double as savings accounts.<br />
Electric cooper<strong>at</strong>ives such as KIUC are leading<br />
the way n<strong>at</strong>ionally in deploying technologies th<strong>at</strong><br />
enhance service reliability.<br />
“You can find coops for all walks of life,” says<br />
English. “When people unite with a common goal,<br />
the coop business model comes into play.”<br />
Lighting the World<br />
Electric cooper<strong>at</strong>ives such as KIUC are leaders,<br />
delivering power <strong>and</strong> light to 42 million consumers<br />
in 47 st<strong>at</strong>es covering more than 75 percent of the<br />
n<strong>at</strong>ion’s l<strong>and</strong>mass. Founded by members of our<br />
community in 2002, KIUC serves 28,000 members<br />
on Kaua‘i.<br />
Not only does 2012 mark a global celebr<strong>at</strong>ion of<br />
the cooper<strong>at</strong>ive business model, but it marks<br />
KIUC’s 10th anniversary <strong>and</strong> the 50th anniversary<br />
of NRECA Intern<strong>at</strong>ional Programs, a division of<br />
NRECA. The theme, “Cooper<strong>at</strong>ive Enterprises Build<br />
a Better World,” shines in the work NRECA<br />
Intern<strong>at</strong>ional Programs does every day.<br />
Working together, more than 300 U.S. electric<br />
cooper<strong>at</strong>ives have delivered the benefits of safe<br />
<strong>and</strong> reliable electric service to more than 100<br />
million people in 40plus countries since<br />
November 1962.<br />
“Building a better world takes experience, <strong>and</strong><br />
no group has more experience in bringing power<br />
to remote areas than electric coops,” explains<br />
Dennis Esaki, KIUC’s represent<strong>at</strong>ive to the n<strong>at</strong>ional<br />
cooper<strong>at</strong>ive board of directors.<br />
In the United St<strong>at</strong>es, coops helped electricity<br />
evolve from a luxury to an essential part daily life.<br />
Yet more than 2 billion people around the globe<br />
still live without power—64 million in L<strong>at</strong>in<br />
America, 500 million in Africa, <strong>and</strong> more than 1<br />
billion in Asia.<br />
Learn more about how you can help electric coops<br />
build a better world <strong>at</strong><br />
www.NRECAFound<strong>at</strong>ion.coop. For more<br />
inform<strong>at</strong>ion about coops, visit www.go.coop.<br />
Source: NRECA<br />
February 3-5, 2012<br />
St. Michael & Angels Episcopal Church<br />
4364 Umi Street <strong>at</strong> Hardy, Lihue<br />
Tickets $30 Advance / $35 Door • Available <strong>at</strong> St. Michael’s Church<br />
Call 245-3797 or online <strong>at</strong> www.stmichaels-kauai.org<br />
Friday, Feb. 3, 7 pm<br />
Headliner: Gospel Diva Showcase<br />
Opening: Horace Alex<strong>and</strong>er Young<br />
Special Guests: Abe Lagrimas, Jr. &<br />
Dean Taba<br />
S<strong>at</strong>urday, Feb. 4, 7 pm<br />
Headliner: The Hot Club of Hulaville<br />
Opening: Bruce Hamada & Jim Howard<br />
Sunday, Feb. 5,<br />
8 am & 10:30 am<br />
Jazz Mass with The Rev. Jimmy D.<br />
Hunter, April Hubert, Barbara Tucker,<br />
Joan Hubert, & the Kaua‘i All Star<br />
Choir & Jazz B<strong>and</strong><br />
DECEMBER 2011 19
A M<strong>at</strong>ter of PRINCIPLES<br />
20 KIUC CURRENTS<br />
You might be surprised by the number of coops<br />
around you. Coops have been formed to sell<br />
produce <strong>and</strong> electricity, offer financial <strong>and</strong><br />
banking services, provide housing <strong>and</strong> health care,<br />
<strong>and</strong> much more.<br />
So where did the bright idea for coops come<br />
from? It’s a m<strong>at</strong>ter of principles—seven, to be<br />
exact. The modern movement traces its roots to a<br />
store started by weavers in the town of Rochdale<br />
(pronounced Rotchdale) in northern Engl<strong>and</strong> in<br />
1844. The group was guided by a set of principles<br />
drawn up by one of its members, Charles<br />
Howarth.<br />
When introduced into the United St<strong>at</strong>es by the<br />
N<strong>at</strong>ional Grange in 1874, these “Rochdale<br />
Principles” fueled a cooper<strong>at</strong>ive explosion.<br />
Although st<strong>at</strong>ed in many ways, the Rochdale<br />
Principles require th<strong>at</strong> a cooper<strong>at</strong>ive be open for<br />
anyone to join. Every member retains one voice,<br />
one vote. Electric coops hold member business<br />
meetings annually, allowing members to elect<br />
fellow consumers to guide the coop <strong>and</strong> have a<br />
say in how their utility is run.<br />
There also have to be real member benefits. For<br />
example, members of electric coops often get<br />
money back (called capital credits or p<strong>at</strong>ronage<br />
refunds) when the coop is in good financial<br />
shape. More than $9.5 billion has been returned<br />
to members by electric coops since 1988—<br />
nothing to sneeze <strong>at</strong>.<br />
Educ<strong>at</strong>ion remains another big focus. Electric<br />
coops provide safety inform<strong>at</strong>ion in schools,<br />
share ideas on how to make your home more<br />
energy efficient to keep electric bills affordable,<br />
<strong>and</strong> make sure elected officials <strong>and</strong> opinion<br />
leaders know about the coop business model.<br />
Because there is strength in numbers, coops<br />
tend to stick together when tackling regional <strong>and</strong><br />
n<strong>at</strong>ional issues.<br />
Perhaps most important of all, coops are<br />
independent <strong>and</strong> communityfocused, not tied to<br />
the purse strings of farflung investors. Coops<br />
help drive local economic development, fund<br />
scholarships, support local charities, <strong>and</strong> work to<br />
make life better in the areas they serve—the<br />
heart of the cooper<strong>at</strong>ive difference.<br />
Learn more about cooper<strong>at</strong>ives <strong>and</strong> the<br />
principles th<strong>at</strong> define them <strong>at</strong> www.go.coop.<br />
Source: NRECA
KIUC Honored for Community Service<br />
By the Contractors Associ<strong>at</strong>ion of Kaua‘i<br />
In ceremonies held as part of the Contractors<br />
Associ<strong>at</strong>ion of Kaua‘i’s 54th Annual Meeting <strong>and</strong><br />
Install<strong>at</strong>ion Dinner December 1, the associ<strong>at</strong>ion<br />
presented the Robert H. Rask Spirit of CAK award<br />
for community service to Kaua‘i Isl<strong>and</strong> <strong>Utility</strong><br />
Cooper<strong>at</strong>ive.<br />
Accepting the award for KIUC was former Safety<br />
Manager R<strong>and</strong>y Alcott <strong>and</strong> Fred Pascual, KIUC’s<br />
member represent<strong>at</strong>ive to CAK.<br />
The Robert H. Rask award is named in memory<br />
of the longtime electrical contractor who was an<br />
active member of CAK, in which he held many<br />
leadership positions. Rask had a long history of<br />
community service th<strong>at</strong> included decades on the<br />
boards of the Salv<strong>at</strong>ion Army, Lihu’e Corp, Hale<br />
Opio <strong>and</strong> Lihu’e United Church. He also served on<br />
the board <strong>and</strong> in various leadership roles of the<br />
Kaua‘i Chamber of Commerce <strong>and</strong> a variety of<br />
construction industry organiz<strong>at</strong>ions.<br />
KIUC was cited for its wide range of community<br />
service by not only the company, but many of its<br />
staff <strong>and</strong> employees—ranging from the AdoptA<br />
Highway project the company has particip<strong>at</strong>ed in<br />
Photo by Shelley Paik<br />
for years <strong>and</strong> helping string the lights on the lawn<br />
fronting the county building in prepar<strong>at</strong>ion for the<br />
holiday season to helping sponsor or particip<strong>at</strong>e in<br />
a range of youth <strong>and</strong> educ<strong>at</strong>ional projects around<br />
the isl<strong>and</strong> throughout the year.<br />
The company also was cited for its partnership<br />
with CAK in providing safety training services to<br />
employees <strong>and</strong> staff of KIUC, CAK <strong>and</strong> many other<br />
companies in the isl<strong>and</strong>’s construction <strong>and</strong><br />
business sector.<br />
KIUC has made working safely <strong>and</strong> providing a<br />
safe workplace for their employees <strong>and</strong> staff a<br />
priority. More than 100 KIUC employees <strong>and</strong> staff<br />
particip<strong>at</strong>ed in safety trainings in 2011, including<br />
in these areas: fork lift certific<strong>at</strong>ion <strong>and</strong><br />
recertific<strong>at</strong>ion; aerial lift safety; flagging; fall<br />
protection <strong>and</strong> ladder safety competent person<br />
training; excav<strong>at</strong>ion <strong>and</strong> trenching competent<br />
person training; driver improvement program<br />
training for licensed commercial drivers; <strong>and</strong><br />
driver improvement program training for<br />
employees who drive company vehicles.<br />
CAK President M<strong>at</strong>t Taba,<br />
KIUC’s Fred Pascual <strong>and</strong><br />
R<strong>and</strong>y Alcott.<br />
DECEMBER 2011 21
A Good Headwind:<br />
Shearw<strong>at</strong>ers Released <strong>at</strong> Lydg<strong>at</strong>e Park<br />
22 KIUC CURRENTS<br />
By Shelley Paik
In l<strong>at</strong>e October, groups of children from Wilcox<br />
School <strong>and</strong> Isl<strong>and</strong> School particip<strong>at</strong>ed in a release<br />
<strong>at</strong> Lydg<strong>at</strong>e Park coordin<strong>at</strong>ed by the Kaua‘i<br />
Endangered Seabird Recovery Project (KESRP), in<br />
partnership with the St<strong>at</strong>e’s Division of Forestry<br />
<strong>and</strong> Wildlife (DOFAW), Save Our Shearw<strong>at</strong>ers<br />
(SOS) <strong>at</strong> the Kaua‘i Humane Society <strong>and</strong> Kaua‘i<br />
Isl<strong>and</strong> <strong>Utility</strong> Cooper<strong>at</strong>ive.<br />
“Th<strong>at</strong> park (Lydg<strong>at</strong>e) is one of our preferred<br />
sites for releasing shearw<strong>at</strong>ers, as well as other<br />
seabirds, because it often has a good headwind,<br />
<strong>and</strong> also there are several high points on the<br />
beach where the birds can more easily take off<br />
from,” said Marie Morin, SOS project coordin<strong>at</strong>or.<br />
Brooke McFarl<strong>and</strong> <strong>and</strong> Andre Raine of KESRP<br />
headed the event. They said the birds th<strong>at</strong> were to<br />
be released had all been examined, weighed <strong>and</strong><br />
b<strong>and</strong>ed with numbered metal federal b<strong>and</strong>s, <strong>and</strong><br />
were ready to head out to sea.<br />
The ‘A‘o (Newell’s shearw<strong>at</strong>er), a thre<strong>at</strong>ened<br />
species, are found on Kaua‘i. They are guided out<br />
to sea by the light of the moon <strong>and</strong>, unfortun<strong>at</strong>ely,<br />
become disoriented by artificial lights, most often<br />
during nights with low moonlight (e.g. “new”<br />
moon). KIUC has shielded all of the lights <strong>at</strong> its<br />
facilities <strong>and</strong> all of the street lights on the isl<strong>and</strong><br />
have been shielded since 2004.<br />
The students not only were shown how to hold<br />
a shearw<strong>at</strong>er, but how to pick one up safely with a<br />
small towel, covering the head <strong>and</strong> gently<br />
swaddling it so it feels safe. Th<strong>at</strong> is because its<br />
head is covered <strong>and</strong> it cannot see unfamiliar sights<br />
like humans, <strong>and</strong> because the wings are held in<br />
place gently by the sides so the bird cannot be<br />
injured as easily.<br />
The excitement grew as KESRP <strong>and</strong> SOS staff<br />
brought out the birds one by one to be placed on<br />
the pl<strong>at</strong>form to be released. Some of the birds<br />
quickly spread their wings <strong>and</strong> took off, while<br />
others took their time before continuing their<br />
journey to sea.<br />
The birds had been rescued by caring residents<br />
<strong>and</strong> visitors who turned them in to aid st<strong>at</strong>ions<br />
around the isl<strong>and</strong>. The SOS staff collects the birds<br />
<strong>and</strong> rehabilit<strong>at</strong>es them until they are ready to be<br />
released into the wild.<br />
The official SOS season runs from September 15<br />
through December 15 each year. Aid st<strong>at</strong>ions then<br />
are taken down. If you find a downed seabird,<br />
please report it by calling the Kaua‘i Humane<br />
Society <strong>at</strong> 632.0610 extension 109.<br />
The Kaua‘i Humane Society <strong>and</strong> KIUC continue<br />
to partner in the SOS program.<br />
DECEMBER 2011 23
Photo by Shelley Paik<br />
TARIFF RULE NO. 16<br />
INTERRUPTION<br />
OF SERVICE<br />
24 KIUC CURRENTS<br />
A. The Company will exercise reasonable diligence<br />
<strong>and</strong> care to furnish <strong>and</strong> deliver a continuous<br />
<strong>and</strong> sufficient supply of electric energy to the<br />
customer, <strong>and</strong> to avoid any interruption of<br />
delivery of same. The Company will not be<br />
liable for interruption or insufficiency of supply<br />
or any loss, cost, damage or expense of any<br />
n<strong>at</strong>ure wh<strong>at</strong>soever, occasioned thereby if<br />
caused by accident, storm, fire, strikes, riots,<br />
war or any cause not within the Company’s<br />
control through the exercise of reasonable<br />
diligence <strong>and</strong> care.<br />
B. The Company, whenever it shall find it<br />
necessary for the purpose of making repairs,<br />
changes or improvements to its system, will<br />
have the right to suspend temporarily the<br />
delivery of electric energy, but in all such cases,<br />
as reasonable notice thereof as circumstances<br />
will permit, will be given to the customer, <strong>and</strong><br />
the making of such repairs, changes or<br />
improvements will be prosecuted as rapidly as<br />
may be practicable, <strong>and</strong> if practicable, <strong>at</strong> such<br />
time as will cause the least inconvenience to<br />
the affected customer.<br />
C. Should a shortage of supply ever occur, the<br />
Company will apportion its available supply of<br />
electricity among its customers as authorized or<br />
directed by the Public Utilities Commission. In<br />
the absence of a Commission order, the<br />
Company will apportion the supply in the<br />
manner th<strong>at</strong> appears to it most equitable under<br />
conditions then prevailing. Any rules,<br />
regul<strong>at</strong>ions, r<strong>at</strong>es or contracts of the Company<br />
which are inconsistent with such order or plan<br />
shall be deemed suspended while such order or<br />
plan is in effect <strong>and</strong> the Company shall not be<br />
liable when it acts in substantial compliance<br />
with such order or plan.<br />
D. On a semiannual basis, the Company shall<br />
provide to the customer notific<strong>at</strong>ion of the<br />
customer’s right to file compens<strong>at</strong>ion claims<br />
with the Company for any loss, cost, damage or<br />
expense caused by an interruption of service.<br />
The notific<strong>at</strong>ion shall be on a separ<strong>at</strong>e<br />
inform<strong>at</strong>ion sheet enclosed with the billing.<br />
E. For a customer’s compens<strong>at</strong>ion claim to be<br />
valid, it must be filed with the Company within<br />
thirty (30) days of the interruption of service.<br />
The Company shall review every claim <strong>and</strong> shall<br />
compens<strong>at</strong>e the customer for any loss, cost,<br />
damage or expense as determined by the<br />
Company to be within the Company’s control.<br />
PUC Decision <strong>and</strong> Order No. 19658<br />
Effective: November 1, 2002<br />
For complete KIUC tariff informaon,<br />
visit www.kiuc.coop.
The KIUC Board of Directors appoints a<br />
nomin<strong>at</strong>ing committee consisting of four<br />
community members <strong>at</strong> least 80 days prior to<br />
election day, <strong>and</strong> a nomin<strong>at</strong>ing committee<br />
chairman is appointed from a director th<strong>at</strong> is not<br />
up for election.<br />
The responsibility of the nomin<strong>at</strong>ing committee<br />
is to receive <strong>and</strong> review the resumes <strong>and</strong> letters of<br />
interest for potential c<strong>and</strong>id<strong>at</strong>es. Board Policy 18<br />
lists the board member qualific<strong>at</strong>ions <strong>and</strong><br />
eligibility for the general, bylaw <strong>and</strong> board<br />
requirements for being a director. The policy can<br />
be found <strong>at</strong> www.kiuc.coop under the “Board”<br />
section.<br />
Resumes <strong>and</strong> letters of interest can be sent to<br />
the nomin<strong>at</strong>ing committee for consider<strong>at</strong>ion. The<br />
deadline to submit a resume is close of business<br />
on January 4. Each prospective nominee is<br />
required to <strong>at</strong>tend a directors duties orient<strong>at</strong>ion<br />
<strong>and</strong> confirm their willingness to serve.<br />
Once the orient<strong>at</strong>ion is completed, the<br />
nomin<strong>at</strong>ing committee chooses the sl<strong>at</strong>e from<br />
willing nominees <strong>and</strong> the nominees are contacted<br />
for acceptance.<br />
The sl<strong>at</strong>e of nominees is announced <strong>at</strong> least 60<br />
days prior to election day. Once the nominees are<br />
announced, member petitions are accepted <strong>and</strong><br />
due by close of business on February 2. If there<br />
are petition c<strong>and</strong>id<strong>at</strong>es, another directors duties<br />
orient<strong>at</strong>ion is held, <strong>and</strong> upon completion, the final<br />
list of c<strong>and</strong>id<strong>at</strong>es is announced.<br />
KIUC BOARD OF DIRECTORS<br />
Democr<strong>at</strong>ic Member Control,<br />
2012 Board Election<br />
KIUC’s Board of Directors Election is set for March 24.<br />
The petitioner must obtain the account holder<br />
names, sign<strong>at</strong>ures <strong>and</strong> account inform<strong>at</strong>ion from<br />
<strong>at</strong> least 35 members, none of whom have<br />
previously signed more than two other member<br />
petitions for director nomin<strong>at</strong>ions in this election.<br />
It is recommended the petitioner collect more<br />
than the minimum number of member sign<strong>at</strong>ures<br />
in the event one or more sign<strong>at</strong>ures are<br />
invalid<strong>at</strong>ed. The petition is verified by staff, <strong>and</strong><br />
the petition c<strong>and</strong>id<strong>at</strong>e must <strong>at</strong>tend a directors<br />
duties orient<strong>at</strong>ion.<br />
If there are any bylaw amendments, it is<br />
brought up for review <strong>and</strong> finalized <strong>at</strong> the January<br />
board meeting.<br />
The voter list—the members who will receive<br />
election packets—is finalized 30 days prior to<br />
election day.<br />
The election packet is mailed to members <strong>at</strong><br />
least 20 days prior to the election. Members<br />
should receive their packet in the mail the first<br />
week of March.<br />
The final day for members to cast their ballots is<br />
March 24, 2012, <strong>at</strong> noon.<br />
Important D<strong>at</strong>es<br />
January 4 – Deadline to receive resumes <strong>and</strong> letters<br />
of interest for c<strong>and</strong>id<strong>at</strong>es<br />
February 2 – Deadline to submit member petitions<br />
March 24 – Election day<br />
By Shelley Paik<br />
DECEMBER 2011 25
A Message From the Chairman<br />
26 KIUC CURRENTS<br />
Aloha,<br />
As we approach the end of another year, I reflect on the<br />
events of 2011.<br />
Renewables is an issue th<strong>at</strong> was on the forefront of our<br />
activities. Photovoltaic activities increased gre<strong>at</strong>ly. B<strong>at</strong>tery<br />
energy storage has been installed. We proceeded in<br />
investig<strong>at</strong>ing the feasibility of hydropower. Other renewable<br />
projects include biomass <strong>and</strong> biofuel.<br />
Our str<strong>at</strong>egic plan targets the year 2023 when 50 percent of<br />
our electricity will be from renewable sources, reducing our<br />
dependence on fossil fuels. We are well on our way to<br />
achieving th<strong>at</strong> goal.<br />
During this time of year, we are gr<strong>at</strong>eful for all the good<br />
things th<strong>at</strong> happened in 2011. I would be remiss if I did not<br />
again acknowledge our very capable <strong>and</strong> dedic<strong>at</strong>ed staff. To<br />
our employees who make things happen for our members <strong>and</strong><br />
the community <strong>at</strong> large, a gre<strong>at</strong> big Mahalo <strong>and</strong> best wishes in<br />
the coming year, from your board of directors.<br />
To our members <strong>and</strong> the people of Kaua‘i, best wishes in the coming year. We, your board of<br />
directors, look forward to continuing our service to you.<br />
With warmest Mahalo <strong>and</strong> Aloha.<br />
Teofilo Phil Tacbian, Chairman<br />
Board of Directors<br />
Board Actions<br />
for October 2011<br />
10/25<br />
10/25<br />
Meeting D<strong>at</strong>e Item Description Board Action<br />
New<br />
Business<br />
St<strong>at</strong>ewide<br />
Special<br />
Meeting <strong>and</strong><br />
Election<br />
Policy (PY)<br />
MRC (SMR)<br />
Board Policies #15, Str<strong>at</strong>egic Planning; #3, Rules Governing Board Meetings; <strong>and</strong> #13,<br />
Community <strong>and</strong> Economic Development (no substantive changes.)<br />
Approved<br />
Board Policy #20, Appointments to Fill Board Vacancies (no substantive changes.) Motion carried<br />
New Board Policy #33, Member Called Special Meetings of KIUC Members. Approved<br />
2012 Kaua‘i United Way campaign authorizing KIUC<br />
to m<strong>at</strong>ch employees contributions.<br />
Approved<br />
MRC (SMR) Approve March 24, 2012, for the board election deadline d<strong>at</strong>e. Approved<br />
R<strong>at</strong>ify the approval of a success fee for Collet & Associ<strong>at</strong>es on the KIUC PV project <strong>and</strong><br />
authoriz<strong>at</strong>ion for an environmental assessment for the KIUC PV project.<br />
Election of 2012-2014 St<strong>at</strong>e of Hawai‘i, NRECA director. Nominees included<br />
incumbent st<strong>at</strong>ewide director Dennis Esaki <strong>and</strong> KIUC Director David Iha.<br />
Incumbent Esaki was re-elected.<br />
Approved<br />
The results of a<br />
written ballot election.
New Member Guide
2 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
Table of Contents<br />
Welcome to Kaua‘i Isl<strong>and</strong> <strong>Utility</strong> Cooper<strong>at</strong>ive . . . . . . . . . . . . . . . . . . . . . 3<br />
Wh<strong>at</strong> is an Electric Cooper<strong>at</strong>ive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3<br />
Seven Cooper<strong>at</strong>ive Principles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3<br />
Elections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4<br />
Board of Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4<br />
P<strong>at</strong>ronage Capital Refunds & Accounts . . . . . . . . . . . . . . . . . . . . . . . .4<br />
Guiding Principles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5<br />
Vision <strong>and</strong> Mission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5<br />
KIUC Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5<br />
Your Voice in the Cooper<strong>at</strong>ive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6<br />
Touchstone Energy Cooper<strong>at</strong>ives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7<br />
Co-op Connections Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7<br />
N<strong>at</strong>ional Rural Electric Cooper<strong>at</strong>ive Associ<strong>at</strong>ion . . . . . . . . . . . . . . . . . . . .7<br />
Paying Your Bill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8<br />
Kaua‘i Smart Grid Initi<strong>at</strong>ive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9<br />
Controlling Your Energy Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14<br />
Service Activ<strong>at</strong>ions <strong>and</strong> Disconnects . . . . . . . . . . . . . . . . . . . . . . . . . . . .15<br />
Veget<strong>at</strong>ion Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16<br />
Tree Planting – Call Before You Dig . . . . . . . . . . . . . . . . . . . . . . . . . . . .16<br />
Storm Sense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17<br />
Low-Income Home Energy Assistance Program . . . . . . . . . . . . . . . . . . .19<br />
Filing a Claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19<br />
Social Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Wh<strong>at</strong> is an Electric Cooper<strong>at</strong>ive?<br />
Seven Cooper<strong>at</strong>ive Principles<br />
Voluntary <strong>and</strong> Open Membership<br />
Cooper<strong>at</strong>ives are voluntary organiz<strong>at</strong>ions, open to all<br />
persons able to use their services <strong>and</strong> willing to accept<br />
the responsibilities of membership, without gender,<br />
social, racial, political or religious discrimin<strong>at</strong>ion.<br />
Democr<strong>at</strong>ic Member Control<br />
Cooper<strong>at</strong>ives are democr<strong>at</strong>ic organiz<strong>at</strong>ions controlled by<br />
their members, who actively particip<strong>at</strong>e in setting<br />
policies <strong>and</strong> making decisions. The elected<br />
represent<strong>at</strong>ives are accountable to the membership. In<br />
primary cooper<strong>at</strong>ives, members have equal voting rights<br />
(one member, one vote) <strong>and</strong> cooper<strong>at</strong>ives <strong>at</strong> other levels<br />
are organized in a democr<strong>at</strong>ic manner.<br />
Members’ Economic Particip<strong>at</strong>ion<br />
Members contribute equitably to, <strong>and</strong> democr<strong>at</strong>ically<br />
control, the capital of their cooper<strong>at</strong>ive. At least part of<br />
th<strong>at</strong> capital is usually the common property of the<br />
cooper<strong>at</strong>ive. Members usually receive limited<br />
compens<strong>at</strong>ion, if any, on capital subscribed as a<br />
condition of membership.<br />
Members alloc<strong>at</strong>e surpluses for any or all of the<br />
following purposes: developing the cooper<strong>at</strong>ive, possibly<br />
by setting up reserves, part of which <strong>at</strong> least would be<br />
indivisible; benefiting members in proportion to their<br />
transactions with the cooper<strong>at</strong>ive; <strong>and</strong> supporting other<br />
activities approved by the membership.<br />
Welcome to<br />
Kaua‘i Isl<strong>and</strong> <strong>Utility</strong> Cooper<strong>at</strong>ive<br />
Because so much of wh<strong>at</strong> we do is behind the scenes, the<br />
wealth of wh<strong>at</strong> we offer may not be clearly evident. This<br />
guide provides an overview of KIUC services, inform<strong>at</strong>ion<br />
<strong>and</strong> benefits available to our membership. We remain<br />
committed to actively promoting the seven cooper<strong>at</strong>ive<br />
principles, including a strong commitment to our<br />
community <strong>and</strong> to our member-owners.<br />
Autonomy <strong>and</strong> Independence<br />
Cooper<strong>at</strong>ives are autonomous, self-help organiz<strong>at</strong>ions<br />
controlled by their members. If they enter into<br />
agreements with other organiz<strong>at</strong>ions, including<br />
governments, or raise capital from external sources, they<br />
do so on terms th<strong>at</strong> ensure democr<strong>at</strong>ic control by their<br />
members <strong>and</strong> maintain their cooper<strong>at</strong>ive autonomy.<br />
Educ<strong>at</strong>ion, Training <strong>and</strong> Inform<strong>at</strong>ion<br />
Cooper<strong>at</strong>ives provide educ<strong>at</strong>ion <strong>and</strong> training for their<br />
members, elected represent<strong>at</strong>ives, managers <strong>and</strong><br />
employees so they can contribute effectively to the<br />
development of their cooper<strong>at</strong>ives. They inform the<br />
general public, particularly young people <strong>and</strong> opinion<br />
leaders, about the n<strong>at</strong>ure <strong>and</strong> benefits of cooper<strong>at</strong>ion.<br />
Cooper<strong>at</strong>ion Among Cooper<strong>at</strong>ives<br />
Cooper<strong>at</strong>ives serve their members most effectively <strong>and</strong><br />
strengthen the cooper<strong>at</strong>ive movement by working<br />
together through local, n<strong>at</strong>ional, regional <strong>and</strong><br />
intern<strong>at</strong>ional structures.<br />
Concern for Community<br />
While focusing on member needs, cooper<strong>at</strong>ives work for<br />
the sustainable development of their communities<br />
through policies accepted by their members.<br />
2012 NEW MEMBER GUIDE 3
Elections<br />
One of the most important things you will do every year<br />
is vote for your board of directors. There will be three<br />
vacancies to fill in March of 2012. The board governs<br />
the business <strong>and</strong> affairs of KIUC <strong>and</strong> is generally<br />
concerned with the broad courses of action to be<br />
followed by KIUC. It is not involved in the day-to-day<br />
oper<strong>at</strong>ions of the utility, but directors are your conduit to<br />
the cooper<strong>at</strong>ive.<br />
Board of Directors<br />
The KIUC board focuses the staff of KIUC on achieving<br />
financial strength, communic<strong>at</strong>ing with members <strong>and</strong><br />
investig<strong>at</strong>ing altern<strong>at</strong>ive sources of energy. The partnership<br />
between your board of directors, CEO, management <strong>and</strong><br />
staff of KIUC results in success in all areas.<br />
Board Responsibilities<br />
• Advoc<strong>at</strong>e for members—works with the CEO to<br />
develop policies to make sure members’ concerns are<br />
addressed promptly <strong>and</strong> fairly, to promote good<br />
member rel<strong>at</strong>ions <strong>and</strong> to keep members informed on<br />
important issues<br />
• Approve annual oper<strong>at</strong>ing budgets, construction work<br />
plans, compens<strong>at</strong>ion plans <strong>and</strong> capital expenditure<br />
budgets<br />
• Ensure development of plans for a long-term supply<br />
of reliable, economical electricity <strong>and</strong> the<br />
development of long-term sources of oper<strong>at</strong>ing<br />
capital<br />
• Approve plans for management of member equity<br />
<strong>and</strong> all proposed changes in r<strong>at</strong>es to be submitted to<br />
the Hawai‘i Public Utilities Commission (HPUC)<br />
• Recruit, select <strong>and</strong> evalu<strong>at</strong>e the CEO<br />
• Select KIUC’s independent auditor <strong>and</strong> engage them<br />
for an annual financial audit<br />
P<strong>at</strong>ronage Capital Refunds<br />
<strong>and</strong> Accounts<br />
When the cooper<strong>at</strong>ive takes in more money than is<br />
needed to oper<strong>at</strong>e the business, pay outst<strong>and</strong>ing loans<br />
<strong>and</strong> pay any additional expenses, the owners are entitled<br />
to a share. Th<strong>at</strong>’s member equity.<br />
At KIUC, your equity account is based on the amount<br />
you paid during the year—the more you buy, the higher<br />
your share of equity. We set up a capital credit account<br />
th<strong>at</strong> shows on the books the share of the year’s net<br />
margins belonging to you. Each member will receive an<br />
annual st<strong>at</strong>ement showing his or her individual<br />
ownership interest in KIUC capital.<br />
As new member equity funds come in year after year,<br />
KIUC will be able to “retire” its older capital credits funds,<br />
issuing p<strong>at</strong>ronage capital checks or bill credits to members.<br />
4 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
Your elected board of directors <strong>and</strong> the bylaws<br />
determine how <strong>and</strong> when capital credits are paid—or<br />
retired—to members. KIUC’s bylaws have a provision<br />
for repayment of capital credits on a rot<strong>at</strong>ing basis. The<br />
retiring of capital credits depends on the successful<br />
oper<strong>at</strong>ion of the cooper<strong>at</strong>ive, its financial st<strong>at</strong>us <strong>and</strong> the<br />
level of loan repayments.<br />
Guiding Principles<br />
KIUC board members <strong>and</strong> key staff addressed many issues<br />
th<strong>at</strong> face KIUC <strong>and</strong> concluded the following:<br />
• Attention to Members. One of the more important<br />
components of the str<strong>at</strong>egy is to continue striving to<br />
ensure the s<strong>at</strong>isfaction of the membership with<br />
responsive <strong>and</strong> value-driven services. Communic<strong>at</strong>ion<br />
between KIUC <strong>and</strong> members is a critical element in<br />
maintaining a positive rel<strong>at</strong>ionship through clear <strong>and</strong><br />
consistent two-way underst<strong>and</strong>ing.<br />
• Workforce Excellence. It is acknowledged th<strong>at</strong> a skilled,<br />
well-trained <strong>and</strong> competent workforce is a necessary<br />
ingredient in achieving quality outcomes. Providing<br />
excellence in services is essential for KIUC to carry out<br />
its vision, mission <strong>and</strong> str<strong>at</strong>egic goals. This means paying<br />
<strong>at</strong>tention to <strong>and</strong> caring for its employees is essential for<br />
KIUC to serve its members.
• Diverse Energy Solutions. It is clear th<strong>at</strong> simply<br />
providing electric service to members will not<br />
accomplish KIUC’s vision <strong>and</strong> mission. KUC must meet<br />
its own sustainable energy goals, requirements set by the<br />
st<strong>at</strong>e of Hawai‘i’s renewable energy portfolio st<strong>and</strong>ards<br />
<strong>and</strong> work with the st<strong>at</strong>e to accomplish the HCEI goals.<br />
• Financial Stability. Above all, KIUC must remain<br />
financially stable. KIUC must meet its current <strong>and</strong> future<br />
debt oblig<strong>at</strong>ions. The shift to sustainable resources <strong>and</strong><br />
the incorpor<strong>at</strong>ion of energy solutions to h<strong>and</strong>le growth<br />
<strong>and</strong> ensure grid stability will require capitaliz<strong>at</strong>ion th<strong>at</strong><br />
must be balanced against fair <strong>and</strong> competitive r<strong>at</strong>es.<br />
• Reliability. There is no substitute for reliability of service.<br />
Vision <strong>and</strong> Mission<br />
Vision:<br />
To be an energy solutions leader.<br />
Mission:<br />
To provide reliable power safely th<strong>at</strong> is fairly <strong>and</strong><br />
competitively priced; practice conserv<strong>at</strong>ion <strong>and</strong> efficient<br />
use of energy resources; increase sustainable power<br />
supply <strong>and</strong> environmental stewardship; <strong>and</strong> improve<br />
the quality of life for members <strong>and</strong> Kaua‘i.<br />
Together, we power Kaua‘i!<br />
KIUC Culture<br />
The KIUC culture is shaped by several elements, all<br />
critical to its success. The first is th<strong>at</strong> KIUC embraces the<br />
seven principles of a cooper<strong>at</strong>ive. Second, the KIUC<br />
board <strong>and</strong> employees embrace “Ho ‘oka ‘ana Waiwai”—<br />
an agreed upon set of Hawaiian-based values th<strong>at</strong> provide<br />
a guiding st<strong>at</strong>ement. Ho ‘oka ‘ana Waiwai reads as<br />
follows:<br />
Aloha We welcome our members with respect,<br />
sincerity <strong>and</strong> graciousness. I will seek to be<br />
trustworthy, to share, respect <strong>and</strong> be kind to<br />
my KIUC brothers <strong>and</strong> sisters, <strong>and</strong><br />
members.<br />
Ho ‘ohiki We are committed to keeping our promises<br />
to each other <strong>and</strong> our community. I am<br />
accountable for wh<strong>at</strong> I say <strong>and</strong> do.<br />
Ho ‘okela We strive to provide the best service to our<br />
members. I will contribute my best to <strong>at</strong>tain<br />
the highest level of achievement.<br />
Ho ‘omau We will persevere in our journey together<br />
towards member s<strong>at</strong>isfaction. I will not<br />
waiver from the p<strong>at</strong>h.<br />
Kuleana We accept our responsibility to our isl<strong>and</strong><br />
community as a privilege. To do the right<br />
thing is a privilege I accept.<br />
Kupono We will tre<strong>at</strong> members with fairness,<br />
integrity <strong>and</strong> honesty. I am committed to<br />
tre<strong>at</strong> others the way I like to be tre<strong>at</strong>ed.<br />
Laulima We will work together toward common<br />
goals where one person’s success is<br />
everyone’s success.<br />
‘Ohana Community <strong>and</strong> coworkers, everyone is part<br />
of the KIUC family.<br />
Finally, within these principles <strong>and</strong> values, the KIUC<br />
leadership team identified the central core values th<strong>at</strong> are<br />
to be tied to work performance, practiced daily, promoted<br />
without compromise <strong>and</strong> communic<strong>at</strong>ed through actions.<br />
These core values tell how you tre<strong>at</strong> each other, how you<br />
tre<strong>at</strong> your members, how you tre<strong>at</strong> external stakeholders<br />
<strong>and</strong> how you go about doing your tasks all of the time—<br />
not just when you feel like it. The central core values are:<br />
Respect (Kupono): Tre<strong>at</strong>ing everyone with fairness,<br />
integrity <strong>and</strong> honesty.<br />
Teamwork (Laulima): Looking out for each other <strong>and</strong><br />
working together as One Team toward common goals.<br />
Excellence (Ho ‘okela): Striving to provide the best<br />
professional service to our members by producing high<br />
quality work <strong>and</strong> excelling in everything one does.<br />
Responsibility (Kuleana): Practicing stewardship <strong>and</strong><br />
the privilege of doing the right thing for our members in<br />
a responsive manner.<br />
2012 NEW MEMBER GUIDE 5
Your Voice in the Cooper<strong>at</strong>ive<br />
Public Attendance<br />
Open Meetings<br />
All meetings except executive meetings of the board of<br />
directors, <strong>and</strong> all meetings of the members, are open to<br />
the public.<br />
The chairman may, <strong>at</strong> his or her sole discretion,<br />
remove any person who willfully disrupts any meeting.<br />
Executive Meetings<br />
The board of directors may hold an executive meeting<br />
closed to the public. A meeting closed to the public will<br />
be limited to the m<strong>at</strong>ters listed below. The reason for<br />
holding such a meeting will be publicly announced.<br />
1. Human resource issues rel<strong>at</strong>ed to:<br />
a) Hiring, evalu<strong>at</strong>ing, dismissing or disciplining an<br />
officer or employee.<br />
b) Labor negoti<strong>at</strong>ions.<br />
2. Legal consult<strong>at</strong>ion, including issues pertaining to<br />
the powers, duties, privileges, immunities <strong>and</strong><br />
liabilities of the board of directors.<br />
3. M<strong>at</strong>ters rel<strong>at</strong>ed to the safety <strong>and</strong> security of KIUC.<br />
4. M<strong>at</strong>ters of a proprietary or financial n<strong>at</strong>ure, public<br />
disclosure of which could affect ongoing or potential<br />
negoti<strong>at</strong>ions or legal or administr<strong>at</strong>ive proceedings.<br />
Posting of Meetings, Minutes & Agendas<br />
Posting of Meetings<br />
The d<strong>at</strong>e, time <strong>and</strong> loc<strong>at</strong>ion of all regular meetings will<br />
be posted <strong>at</strong> www.kiuc.coop <strong>and</strong> <strong>at</strong> all KIUC loc<strong>at</strong>ions.<br />
The d<strong>at</strong>e, time <strong>and</strong> loc<strong>at</strong>ion of all special meetings will<br />
be posted no l<strong>at</strong>er than 24 hours prior to the meeting <strong>at</strong><br />
www.kiuc.coop <strong>and</strong> <strong>at</strong> all KIUC loc<strong>at</strong>ions.<br />
Posting of Minutes & Agendas<br />
Minutes of previous meetings will be posted on the<br />
website, <strong>and</strong> tent<strong>at</strong>ive agendas will be posted no l<strong>at</strong>er<br />
than five (5) days prior to the meeting. The agenda will<br />
be finalized just prior to accepting the first public<br />
testimony <strong>at</strong> such meeting.<br />
6 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
Procedure for Public Testimony<br />
Written Testimony<br />
The submission of written testimony is encouraged up<br />
to the conclusion of all board of directors meetings.<br />
Such testimony will be accepted with regard to any<br />
item, whether or not on the agenda, <strong>and</strong> for items on<br />
the agenda of a particular board meeting. All such<br />
testimony will be <strong>at</strong>tached to the original of the<br />
minutes of the meeting.<br />
Transcription, Video <strong>and</strong> Audiotaping<br />
No transcription or video or audiotaping of meetings<br />
will be allowed without prior written approval of the<br />
board of directors.<br />
Oral Testimony<br />
Anyone wishing to give oral public testimony will have<br />
two opportunities: (1) after the approval of the agenda<br />
for the meeting <strong>and</strong> (2) prior to the commencement of<br />
the unfinished business portion of the agenda. Oral<br />
testimony by anyone not registered will not be allowed.<br />
The following rules apply:<br />
1. Maximum time allowed is determined by the<br />
chair, but may not exceed three minutes per<br />
individual.<br />
2. No more than a total of 60 minutes of oral<br />
testimony will be allowed by members of the<br />
public <strong>at</strong> any one meeting.<br />
3. Testimony will be taken in order of registr<strong>at</strong>ion.<br />
4. Testimony may be on any topic or topics relevant<br />
to KIUC.<br />
5. Testimony shall be civil <strong>and</strong> devoid of personal<br />
<strong>at</strong>tacks, all as determined by the chair.<br />
6. No individual will be allowed to testify more than<br />
once <strong>at</strong> any meeting.<br />
7. Any person who willfully disrupts any meeting, as<br />
determined by the chair, shall be removed from the<br />
meeting.<br />
Contact Inform<strong>at</strong>ion<br />
For written or oral testimony, agendas, minutes or<br />
questions regarding the d<strong>at</strong>e, time <strong>and</strong> loc<strong>at</strong>ion of<br />
KIUC Board of Director meetings, or special meetings,<br />
please contact:<br />
Pua Chin<br />
808.246.8246<br />
For the seventh revised <strong>and</strong> rest<strong>at</strong>ed bylaws of KIUC<br />
www.kiuc.coop<br />
www.kiucrenewablesolutions.com
N<strong>at</strong>ional Rural Electric Cooper<strong>at</strong>ive Associ<strong>at</strong>ion<br />
The N<strong>at</strong>ional Rural Electric Cooper<strong>at</strong>ive Associ<strong>at</strong>ion is the service organiz<strong>at</strong>ion dedic<strong>at</strong>ed to representing the n<strong>at</strong>ional<br />
interests of cooper<strong>at</strong>ive electric utilities <strong>and</strong> the consumers they serve. The NRECA Board of Directors oversees the<br />
associ<strong>at</strong>ion’s activities <strong>and</strong> consists of 47 members, one from each st<strong>at</strong>e in which there is an electric distribution<br />
cooper<strong>at</strong>ive. KIUC’s represent<strong>at</strong>ive to NRECA is Director Emeritus Dennis Esaki.<br />
Founded in 1942, NRECA was organized specifically to overcome World War II shortages of electric construction<br />
m<strong>at</strong>erials, to obtain insurance coverage for newly constructed rural electric cooper<strong>at</strong>ives <strong>and</strong> to mitig<strong>at</strong>e wholesale power<br />
problems. Since those early days, NRECA has been an advoc<strong>at</strong>e for consumer-owned cooper<strong>at</strong>ives on energy <strong>and</strong><br />
oper<strong>at</strong>ional issues, as well as rural community <strong>and</strong> economic development.<br />
NRECA’s more than 900 member cooper<strong>at</strong>ives serve more than 42 million people in 47 st<strong>at</strong>es. Most of the 865 distribution<br />
systems are consumer-owned cooper<strong>at</strong>ives; some are public power districts. NRECA membership includes other<br />
organiz<strong>at</strong>ions formed by these local utilities: gener<strong>at</strong>ion <strong>and</strong> transmission cooper<strong>at</strong>ives for power supply, st<strong>at</strong>ewide <strong>and</strong><br />
regional trade <strong>and</strong> service associ<strong>at</strong>ions, supply <strong>and</strong> manufacturing cooper<strong>at</strong>ives, d<strong>at</strong>a processing cooper<strong>at</strong>ives <strong>and</strong> employee<br />
credit unions. Associ<strong>at</strong>e membership is open to equipment manufacturers <strong>and</strong> distributors, wholesalers, consultants <strong>and</strong><br />
other entities th<strong>at</strong> do business with members of the electric cooper<strong>at</strong>ive network.<br />
Touchstone Energy Cooper<strong>at</strong>ives<br />
KIUC is a proud member of Touchstone Energy<br />
Cooper<strong>at</strong>ives. The Touchstone Energy br<strong>and</strong> represents a<br />
n<strong>at</strong>ionwide alliance of more than 40 million members in<br />
46 st<strong>at</strong>es. Touchstone Energy co-ops are committed to<br />
providing reliable electricity <strong>at</strong> the lowest possible price,<br />
while maintaining high st<strong>and</strong>ards of service.<br />
Co-op Connections Program<br />
As a card-carrying member, you can use your Co-op<br />
Connections Card or key fob <strong>at</strong> any particip<strong>at</strong>ing business<br />
<strong>and</strong> receive discounts <strong>at</strong> restaurants <strong>and</strong> retail shops,<br />
services, hotels <strong>and</strong> more. Spotting a particip<strong>at</strong>ing business<br />
is easy. Look for the Co-op Connections Card sticker on<br />
the door or cash register <strong>at</strong> the business. KIUC publishes an<br />
upd<strong>at</strong>ed list of particip<strong>at</strong>ing businesses in each issue of<br />
KIUC Currents magazine, but deals are added all of the<br />
time. The best spot to find the l<strong>at</strong>est deals is online <strong>at</strong><br />
www.kiuc.coop. Simply click the “Co-op Connections”<br />
link. If you have a business <strong>and</strong> would like to particip<strong>at</strong>e in<br />
the program, please call 246.4348 for more inform<strong>at</strong>ion.<br />
Members may pick up their Co-op Connections Card <strong>at</strong><br />
KIUC’s main office in Līhu‘e. If your business would like<br />
to particip<strong>at</strong>e in the program, or for more inform<strong>at</strong>ion,<br />
please contact Maile Moriguchi <strong>at</strong> 246.4348.<br />
2012 NEW MEMBER GUIDE 7
Paying Your Bill<br />
Autom<strong>at</strong>ic Bill Payment is as easy as it sounds. It allows<br />
your electric bill to be paid directly from wh<strong>at</strong>ever<br />
financial institution you choose: your bank, your savings<br />
<strong>and</strong> loan or your credit union. Imagine no more checks<br />
<strong>and</strong> no more payment deadlines! With Autom<strong>at</strong>ic Bill<br />
Payment, there has never been an easier way to pay your<br />
monthly electric bill. It gives you the opportunity to enjoy<br />
convenience, security, speed <strong>and</strong> savings by having your<br />
payments autom<strong>at</strong>ically withdrawn from your checking or<br />
savings account. It elimin<strong>at</strong>es the burden of mailing<br />
payments, saves postage <strong>and</strong> ensures your payments are<br />
always on time. The service is absolutely FREE.<br />
With KIUC Autom<strong>at</strong>ic Bill Payment:<br />
1. You will never miss a payment, even when you are out<br />
of town.<br />
2. You will still receive a monthly st<strong>at</strong>ement from KIUC<br />
showing the same inform<strong>at</strong>ion as a bill (meter reading,<br />
usage, account balance, etc.).<br />
3. You will see how much energy you used <strong>and</strong> the<br />
amount <strong>and</strong> d<strong>at</strong>e of your next autom<strong>at</strong>ic withdrawal.<br />
4. Your payment will be electronically deducted from<br />
your checking or savings account.<br />
5. No checks are required.<br />
6. No l<strong>at</strong>e payments, ever.<br />
Here is how to get started:<br />
Complete an authoriz<strong>at</strong>ion form <strong>and</strong> return it to KIUC.<br />
Be certain to include a voided check or photocopy of a<br />
check with the authoriz<strong>at</strong>ion form. We will arrange your<br />
Autom<strong>at</strong>ic Bill Payment with your financial institution.<br />
You will continue to receive an electric bill every month<br />
th<strong>at</strong> fe<strong>at</strong>ures the d<strong>at</strong>e on which your bill will<br />
autom<strong>at</strong>ically be paid. Deductions are made 21 days or<br />
l<strong>at</strong>er once your electric bill is mailed. This gives you time<br />
to review your bill <strong>and</strong> call KIUC with any questions.<br />
All you have to do is make certain there are sufficient<br />
funds in your account to cover the autom<strong>at</strong>ic withdrawal<br />
each month. If your Autom<strong>at</strong>ic Bill Payment is returned<br />
for insufficient funds, your financial institution <strong>and</strong><br />
KIUC will assess the same amount th<strong>at</strong> would apply for<br />
a dishonored check. So let your bank, savings <strong>and</strong> loan or<br />
credit union do your monthly bill paying autom<strong>at</strong>ically.<br />
Complete the form or call a member services<br />
represent<strong>at</strong>ive <strong>at</strong> 246.4300 7:30 a.m. to 4:30 p.m.<br />
Monday through Friday, except holidays.<br />
If you already signed up for account access <strong>at</strong><br />
www.kiuc.coop through ebiz, you may complete the<br />
form online.<br />
8 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
Electronic Funds Transfer/Autom<strong>at</strong>ic Clearing House<br />
(EFT/ACH) payments are available to commercial<br />
accounts. Special banking set-up is required by both the<br />
account <strong>and</strong> KIUC. To initi<strong>at</strong>e this type of payment<br />
option, commercial accounts may forward required<br />
forms to the member services department <strong>at</strong> KIUC.<br />
First Hawaiian Bank branches on the isl<strong>and</strong> of Kaua‘i<br />
accept KIUC bill payments. You may use cash, checks,<br />
money orders or cashier’s checks to pay your bill. First<br />
Hawaiian Bank adds a small convenience fee for each<br />
transaction.<br />
Mailing your payment in the envelope provided with<br />
your bill is simple <strong>and</strong> easy. Please include your bill stub<br />
along with your check, money order or cashier’s<br />
check—no cash, please.<br />
Online payments made through your bank also are<br />
accepted. Please make sure your request for payment is<br />
made well in advance of the due d<strong>at</strong>e since most banks<br />
actually end up sending a check, which may take up to a<br />
week to receive <strong>at</strong> KIUC. To facilit<strong>at</strong>e quicker processing<br />
of this type of payment, please have your bank use the<br />
following address instead of the Honolulu P.O. Box th<strong>at</strong><br />
is on the return envelope included with your bill:<br />
KIUC<br />
Attention Cashier<br />
4463 Pahe ‘e Street Suite 1<br />
Lihu‘e, HI 96766-2000<br />
Drop box <strong>and</strong> walk-in payments are accepted <strong>at</strong> our<br />
Lihu‘e office. Cashiers accept cash, checks, money orders<br />
or cashier’s checks. If you are in a hurry or dropping by<br />
when we are not open, you may place your payments in<br />
the drop boxes loc<strong>at</strong>ed in the lobby <strong>and</strong> outside the<br />
building (available 24 hours a day, seven days a week). For<br />
security purposes, please do not put a cash payment into<br />
the drop box. Please put your bill stub along with a check,<br />
money order or cashier’s check in one of the envelopes<br />
provided.<br />
Western Union Speedpay is a third-party vendor th<strong>at</strong><br />
provides electronic payment service to KIUC customers.<br />
The service gives members the freedom <strong>and</strong> convenience<br />
to pay their electric bill when <strong>and</strong> how they want, using<br />
their savings/checking account, Visa, MasterCard,<br />
Discover or debit (ATM) card.<br />
Western Union Speedpay is available 24 hours a day,<br />
seven days a week, 365 days a year. Visit www.kiuc.coop<br />
<strong>and</strong> click on the KIUC Easy Pay Options link or call<br />
Western Union Speedpay <strong>at</strong> 1-888-813.2247.
Kaua‘i Smart Grid Initi<strong>at</strong>ive<br />
The Kaua‘i Smart Grid Initi<strong>at</strong>ive (KSGI) is an investment in KIUC. We are investing in new equipment, including new<br />
meters th<strong>at</strong> will help us oper<strong>at</strong>e more efficiently, improve reliability <strong>and</strong> serve our members better.<br />
Thanks to different partnerships between the federal government, electric cooper<strong>at</strong>ives, public power districts <strong>and</strong> the N<strong>at</strong>ional<br />
Rural Electric Cooper<strong>at</strong>ive Associ<strong>at</strong>ion’s Cooper<strong>at</strong>ive Research Network, more than $600 million will be invested to deploy<br />
digital smart grid technologies <strong>and</strong> improve service for co-op members in 28 st<strong>at</strong>es. The cost of KIUC’s project is $11 million,<br />
of which $5.5 million is being provided by the U.S. Department of Energy under the American Reinvestment <strong>and</strong> Recovery<br />
Act. KIUC will replace about 33,000 meters with smart meters, along with communic<strong>at</strong>ions infrastructure th<strong>at</strong> will allow twoway<br />
communic<strong>at</strong>ion between the meter <strong>and</strong> the utility.<br />
The meter upgrade provides KIUC members with numerous benefits:<br />
• Faster outage restor<strong>at</strong>ion<br />
• Potential energy savings<br />
• Improved power quality<br />
• Monitor energy consumption<br />
• Bill d<strong>at</strong>e flexibility<br />
Smart Grid Terms<br />
Smart Meter: A device th<strong>at</strong> measures the amount <strong>and</strong> the<br />
timing of electricity use. Smart meters are equipped<br />
with two-way communic<strong>at</strong>ions modules <strong>and</strong> have the<br />
ability to communic<strong>at</strong>e with KIUC’s central office<br />
computer system. They are outfitted to send<br />
measurements such as kilow<strong>at</strong>t-hour, dem<strong>and</strong> <strong>and</strong> the<br />
number of times the meter has experienced a loss of<br />
power for any reason.<br />
Advanced Metering Infrastructure (AMI): AMI includes<br />
technologies <strong>and</strong> software applic<strong>at</strong>ions th<strong>at</strong> combine<br />
two-way communic<strong>at</strong>ions with smart meters to provide<br />
electric utilities—using frequent meter reads—with near<br />
real-time oversight of system oper<strong>at</strong>ions.<br />
Autom<strong>at</strong>ed Meter Reading (AMR): A component of<br />
AMI, AMR allows meters to report electric use back to<br />
a utility’s office.<br />
Dem<strong>and</strong> Response: This involves programs or<br />
mechanisms th<strong>at</strong> reduce electricity consumption in<br />
response to market signals or other incentives. Dem<strong>and</strong><br />
response includes direct load control, time-of-use r<strong>at</strong>es,<br />
interruptible contracts, utility disp<strong>at</strong>ch of consumerowned<br />
(distributed) gener<strong>at</strong>ion, personal energy<br />
management <strong>and</strong> other initi<strong>at</strong>ives.<br />
Home Area Network (HAN): In the context of smart<br />
meters, this is a local area network for communic<strong>at</strong>ion<br />
between a personal computer <strong>and</strong> various electrical<br />
appliances, equipment or systems to accomplish<br />
optimized electric energy consumption in the home.<br />
2012 NEW MEMBER GUIDE 9
Benefits<br />
EFFICIENCY<br />
• With remote meter reading <strong>and</strong> reconnection, we can<br />
save time <strong>and</strong> money (<strong>and</strong> reduce air pollution).<br />
• With more detailed d<strong>at</strong>a about dem<strong>and</strong> <strong>and</strong> use, we can<br />
distribute power more efficiently.<br />
RELIABILITY<br />
• New meters help us loc<strong>at</strong>e—<strong>and</strong> respond to—outages<br />
faster <strong>and</strong> more safely.<br />
• New meters can help us improve power quality, reducing<br />
surges <strong>and</strong> blinking.<br />
• New meters mean consistent billing periods.<br />
AFFORDABILITY<br />
• Oper<strong>at</strong>ing more efficiently can help minimize cost<br />
increases.<br />
• We can use the new d<strong>at</strong>a to help our members address<br />
high bills.<br />
By the Numbers<br />
Consortium effort with 27 other cooper<strong>at</strong>ives<br />
in 11 st<strong>at</strong>es. Total project involves install<strong>at</strong>ion of:<br />
• 131,720 smart meter modules<br />
• 18,840 dem<strong>and</strong> response switches<br />
• 3,859 in-home displays/smart thermost<strong>at</strong>s<br />
• 2,825 ZigBee g<strong>at</strong>eways<br />
• 169 voltage sensors<br />
• 247 fault detectors<br />
KIUC specifics:<br />
• Install 33,000 smart meters<br />
• Install isl<strong>and</strong>-wide communic<strong>at</strong>ions infrastructure<br />
• Install associ<strong>at</strong>ed hardware/software<br />
• Awarded $5.5 million in DOE funds<br />
• 5-year demonstr<strong>at</strong>ion project<br />
• 2 years for install<strong>at</strong>ion <strong>and</strong> 3 years for reporting<br />
10 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
Kaua‘i Smart Grid Plan<br />
Install<strong>at</strong>ion of the demonstr<strong>at</strong>ion project will begin the first<br />
quarter of 2012. The five-year project will include an<br />
expected two years of install<strong>at</strong>ion of new meters <strong>at</strong><br />
members’ homes <strong>and</strong> installing communic<strong>at</strong>ions<br />
infrastructure to assess smart grid effectiveness, <strong>and</strong> three<br />
years for d<strong>at</strong>a g<strong>at</strong>hering <strong>and</strong> analysis.<br />
On Privacy & Security<br />
D<strong>at</strong>a from new digital meters helps us serve our members<br />
better. Our goals in installing new meters are to deliver<br />
better service, control rising oper<strong>at</strong>ing expenses, improve<br />
system reliability through improved outage management<br />
<strong>and</strong> preventive maintenance, <strong>and</strong> provide our members with<br />
inform<strong>at</strong>ion they can use to make informed decisions about<br />
energy use.<br />
KIUC does not sell its members’ d<strong>at</strong>a to any third party.<br />
KIUC abides by stringent policies protecting the privacy <strong>and</strong><br />
security of your electric use d<strong>at</strong>a. These policies can be<br />
found <strong>at</strong> www.kiuc.coop.<br />
It is extremely unlikely, but not impossible, th<strong>at</strong> someone<br />
could access inform<strong>at</strong>ion from the cooper<strong>at</strong>ive’s metering<br />
system. Meter manufacturers are incorpor<strong>at</strong>ing security<br />
fe<strong>at</strong>ures <strong>and</strong> encryption technology into their meters, as<br />
recommended by n<strong>at</strong>ional security experts. New meters<br />
allow us to determine if someone tampers with your meter.<br />
KIUC is committed to protecting the privacy <strong>and</strong> security of<br />
our members’ personal inform<strong>at</strong>ion.<br />
On Health<br />
Quick Facts<br />
1. The Federal Communic<strong>at</strong>ions Commission’s limit for<br />
radio frequency (RF) exposure is 1 milliw<strong>at</strong>t per<br />
square centimeter (mW/cm2).<br />
2. At 20 inches in front of a meter, the average exposure<br />
to RF signals is less than the background RF signals<br />
n<strong>at</strong>urally gener<strong>at</strong>ed by the earth, <strong>and</strong> less than 0.007<br />
of the safe exposure st<strong>and</strong>ard set by the FCC.<br />
3. Exposure to RF is significantly reduced by buildings.<br />
At one yard in front of the meter on a typical day,<br />
inside your home, your exposure is miniscule—more<br />
than 1.3 million times below the FCC st<strong>and</strong>ard.
Radio Frequency Comparison of<br />
Common Sources<br />
This inform<strong>at</strong>ion is provided by Dr. Yakov P. Shkolnikov,<br />
Ph.D. Dr. Shkolnikov has published more than 25 peerreviewed<br />
papers on electrical engineering topics such as<br />
semiconductor physics <strong>and</strong> electrical safety, <strong>and</strong> has<br />
particip<strong>at</strong>ed in numerous technical conferences on<br />
medical device analysis <strong>and</strong> semiconductors. He has a<br />
p<strong>at</strong>ent pending on security of RFID cards, <strong>and</strong> has several<br />
provisional p<strong>at</strong>ents filings on cell phone power<br />
management, RFID technology <strong>and</strong> mechanical strain<br />
sensing. He holds a doctor<strong>at</strong>e in electrical engineering<br />
from Princeton University, 2005; a master’s in electrical<br />
engineering, Princeton University, 2004; <strong>and</strong> a bachelor’s<br />
in engineering physics from Cornell University (summa<br />
cum laude), 1999.<br />
Research conducted by the FCC, the Electric Power<br />
Research Institute, the Utilities Telecom Council <strong>and</strong><br />
others has found no neg<strong>at</strong>ive health impacts from digital<br />
meters th<strong>at</strong> send inform<strong>at</strong>ion via a wireless<br />
communic<strong>at</strong>ions network. The RF emitted by digital<br />
meters fall well below the maximum recommended in<br />
federal guidelines.<br />
People are continuously exposed to very low levels of<br />
n<strong>at</strong>ural <strong>and</strong> man-made RF. Even the earth’s surface <strong>and</strong><br />
the human body are constant sources of RF fields. Digital<br />
meters send inform<strong>at</strong>ion about home electricity use to<br />
KIUC by RF signals. KIUC’s meters emit RF similar to<br />
th<strong>at</strong> of many common household devices, such as baby<br />
monitors, cordless phones, <strong>and</strong> remote-controlled toys<br />
<strong>and</strong> medical monitors.<br />
The exposure from new meters is much lower than other<br />
common sources for two reasons: infrequent signal<br />
transmission <strong>and</strong> distance. The cooper<strong>at</strong>ive’s meters emit<br />
power for less than one minute per day. In addition, these<br />
meters are typically placed outdoors, with a wall<br />
separ<strong>at</strong>ing the meter from the living space. This<br />
combin<strong>at</strong>ion of placement <strong>and</strong> infrequent oper<strong>at</strong>ion<br />
means you would need to be within one foot of 7,000<br />
digital meters all communic<strong>at</strong>ing <strong>at</strong> the same time to<br />
reach the FCC exposure limit. You can rest assured our<br />
new metering equipment is safe for you <strong>and</strong> your family.<br />
The metering products we selected underwent testing by<br />
an accredited lab to verify th<strong>at</strong> they meet all FCC<br />
requirements.<br />
Your cooper<strong>at</strong>ive is a not-for-profit priv<strong>at</strong>e business th<strong>at</strong> is<br />
solely owned <strong>and</strong> oper<strong>at</strong>ed by the members who receive<br />
electric service from our company. When our board of<br />
directors approves a policy or procedure for the use of<br />
new equipment <strong>and</strong> technologies, they do so knowing it<br />
will apply to their own homes, too. In using this metering<br />
system, we have not only deemed it to be a wise <strong>and</strong> safe<br />
choice for all co op members <strong>and</strong> their families, but our<br />
own families.<br />
Radio Frequency Comparison of Common Sources<br />
38201829<br />
||||||||||||| |||||| ||||||||| |||||||||<br />
________________<br />
2F CNV JQ90381<br />
Cell Phone next to your head -- 0.19 mW/cm2 -- 12,667 times gre<strong>at</strong>er<br />
Cordless phone next to your head -- 0.12 mW/cm2 -- 8,000 times gre<strong>at</strong>er<br />
Microwave oven -- 0.0047 mW/cm2 -- 313 times gre<strong>at</strong>er<br />
WiFi Signal -- 0.001 mW/cm2 -- 67 times gre<strong>at</strong>er<br />
N<strong>at</strong>ural RF from the human body -- 0.0003 mW/cm2 -- 20 times gre<strong>at</strong>er<br />
TV, Radio, <strong>and</strong> Cell Towers -- 0.00015 mW/cm2 -- 10 times gre<strong>at</strong>er<br />
N<strong>at</strong>ural RF from the earth -- 0.00013 mW/cm2 -- 8 times gre<strong>at</strong>er<br />
Smart Meter <strong>at</strong> 1 yard away outside -- 0.000015 mW/cm2<br />
Based on FCC average exposure<br />
st<strong>and</strong>ards which averages exposure over<br />
30 minutes of usage (47CFR1.1310 averaging)<br />
0.0 0.02 0.04 0.06 0.08 0.10 0.12 0.14 0.16 0.18 0.20<br />
2012 NEW MEMBER GUIDE 11
FAQ’s<br />
Why are we changing to the autom<strong>at</strong>ed meters?<br />
The meter upgrade provides KIUC members with<br />
numerous benefits:<br />
• Faster outage restor<strong>at</strong>ion<br />
• Potential energy savings<br />
• Improved power quality<br />
• Ability to monitor energy consumption<br />
• Bill d<strong>at</strong>e flexibility<br />
When will my meter be installed?<br />
KIUC anticip<strong>at</strong>es install<strong>at</strong>ion for the demonstr<strong>at</strong>ion<br />
project to begin in 2012. The five-year process will include<br />
an expected two years of install<strong>at</strong>ion of new meters <strong>at</strong><br />
members’ homes <strong>and</strong> installing communic<strong>at</strong>ions<br />
infrastructure to assess smart grid effectiveness, <strong>and</strong> three<br />
years for d<strong>at</strong>a g<strong>at</strong>hering <strong>and</strong> analysis.<br />
Will I lose electrical service during the install<strong>at</strong>ion?<br />
Yes, for a few minutes. You will need to reset electronic<br />
clocks <strong>and</strong> other devices.<br />
How does my new autom<strong>at</strong>ed meter work?<br />
With these new meters, KIUC will be able to<br />
communic<strong>at</strong>e with each individual meter remotely from<br />
our central office.<br />
How much is this going to cost?<br />
There will be no additional cost to the member to install<br />
the new system. No r<strong>at</strong>e increase is anticip<strong>at</strong>ed in<br />
associ<strong>at</strong>ion with this project.<br />
Wh<strong>at</strong> other additional install<strong>at</strong>ion parts will I need?<br />
No additional parts are anticip<strong>at</strong>ed or required.<br />
However, if something is identified as faulty or<br />
hazardous with a member’s equipment, the co-op will<br />
replace it.<br />
Who will be changing out the meters?<br />
We anticip<strong>at</strong>e employees <strong>and</strong> members from a vendor<br />
team will be changing the meters.<br />
Do members have a choice in getting a new meter?<br />
The plan is to install new meters on all accounts. The<br />
cooper<strong>at</strong>ive is embarking on a systemwide program th<strong>at</strong><br />
will change all existing residential <strong>and</strong> commercial<br />
meters to acquire more accur<strong>at</strong>e inform<strong>at</strong>ion, without<br />
the need to enter a member’s property.<br />
Currently, if members have a question about their<br />
energy usage, the cooper<strong>at</strong>ive must send oper<strong>at</strong>ions<br />
personnel to the member/owner’s property to re-read<br />
the meter. With the new system, customer service<br />
represent<strong>at</strong>ives can access the meter inform<strong>at</strong>ion <strong>and</strong><br />
obtain the reading almost instantaneously.<br />
The new system will give the cooper<strong>at</strong>ive frequent meter<br />
readings, instead of monthly readings. The new system<br />
also will provide new d<strong>at</strong>a th<strong>at</strong> will enable KIUC to<br />
monitor the system better <strong>and</strong> correct inefficiencies.<br />
12 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
But wh<strong>at</strong> if I REALLY don’t want a new meter?<br />
While the plan is to install new meters on all accounts,<br />
KIUC management <strong>and</strong> the board are discussing an<br />
opt-out program. If the decision is made to move<br />
forward with this option, there will be a cost associ<strong>at</strong>ed<br />
with a member’s decision not to receive a new smart<br />
meter.<br />
Wh<strong>at</strong> is the difference between the new meters <strong>and</strong> the<br />
old meters?<br />
The new meters are equipped with a two-way<br />
communic<strong>at</strong>ions module <strong>and</strong> the ability to<br />
communic<strong>at</strong>e with our central office computer system.<br />
The existing meters were either an electromechanical<br />
device or an older digital device.<br />
Will I keep the same r<strong>at</strong>e after the conversion?<br />
Yes, members will continue to stay on the same r<strong>at</strong>e<br />
class as they have in the past.<br />
Wh<strong>at</strong> if my bill reports more kWh usage than normal<br />
or I think my meter is not working correctly?<br />
Contact the KIUC office right away <strong>at</strong> 246.4300 to<br />
discuss your billing concerns. Electronic meters are<br />
more accur<strong>at</strong>e than analog or mechanical meters. The<br />
new meters installed have been tested <strong>and</strong> meet<br />
American N<strong>at</strong>ional St<strong>and</strong>ards Institute regul<strong>at</strong>ions.<br />
Will meter readers ever need to come to read the meter<br />
onsite again once the new meter is in place?<br />
Probably not. Meter readers no longer will regularly<br />
need to spend valuable time traveling to every meter for<br />
a monthly read. All meter reads will be digitally<br />
transmitted back to co-op headquarters.<br />
Wh<strong>at</strong> inform<strong>at</strong>ion does the new meter record?<br />
The new meter records an electronic kWh reading, the<br />
d<strong>at</strong>e <strong>and</strong> time of energy usage, the overall peak dem<strong>and</strong><br />
of the electric account, if the meter has rot<strong>at</strong>ed<br />
backwards, <strong>and</strong> the number of times the meter has<br />
experienced a loss of power for any reason. In fact, the<br />
meter will record the d<strong>at</strong>e <strong>and</strong> time of light blinks <strong>and</strong><br />
the length of a power outage.<br />
Wh<strong>at</strong> day of the month will the meters be read?<br />
All of the co-op’s new meters can be read <strong>at</strong> a variety of<br />
times to obtain a history of account inform<strong>at</strong>ion.<br />
However, for billing purposes, member bills will be read<br />
on monthly schedules.<br />
Once co-op employees no longer need to read the meter,<br />
can obstacles be constructed th<strong>at</strong> may make the meter<br />
inaccessible?<br />
No. Reasonable access to equipment still must be<br />
maintained. This allows for cooper<strong>at</strong>ive personnel to<br />
either read or maintain the meter, if necessary, <strong>at</strong><br />
reasonable times.
How will the co-op read the meters?<br />
The cooper<strong>at</strong>ive’s computer will communic<strong>at</strong>e with the<br />
subst<strong>at</strong>ion-installed equipment, which sends a request<br />
for one or more meter readings. The meter reading is<br />
sent back to the co-op via a secure network.<br />
Will someone other than the co-op be able to read the<br />
new meter electronically?<br />
It is unlikely. Meter manufacturers are incorpor<strong>at</strong>ing<br />
security fe<strong>at</strong>ures <strong>and</strong> encryption technology into their<br />
meters, as recommended by n<strong>at</strong>ional security experts.<br />
KIUC’s goal is to upgrade the electric distribution<br />
system to make it safer, more secure <strong>and</strong> more reliable.<br />
Your new digital meter is part of this effort. Once your<br />
new digital meter is installed, your cooper<strong>at</strong>ive will be<br />
able to tell if someone “tampers” with your meter<br />
because the meter will report any tampering <strong>at</strong>tempts to<br />
the cooper<strong>at</strong>ive.<br />
Will the co-op continue to do service inspections?<br />
Routine inspections of all meters <strong>and</strong> services will<br />
continue to look for safety hazards, theft or other<br />
problems.<br />
How secure will the new meters be?<br />
The meter display is visible for members to check their<br />
consumption. All other inform<strong>at</strong>ion <strong>and</strong> d<strong>at</strong>a stored in<br />
the meter is secure <strong>and</strong> the meter is sealed.<br />
Can the cooper<strong>at</strong>ive disconnect electric service using the<br />
new meters?<br />
Yes, meters have remote disconnect capabilities.<br />
Will the new meter notify the co-op when the power<br />
goes out?<br />
Yes. The meters will be able to record outages, allowing<br />
the cooper<strong>at</strong>ive to identify outages to individual<br />
households immedi<strong>at</strong>ely.<br />
Are there potential health impacts from a meter th<strong>at</strong> can<br />
receive <strong>and</strong> send d<strong>at</strong>a?<br />
The simple answer is “no,” but like any new technology,<br />
smart grid technology is triggering concerns among a<br />
small segment of consumers. KIUC is vigorously<br />
committed to the safety of its members, <strong>and</strong> will make it a<br />
priority to address any concerns in the months to come.<br />
Research conducted by the Electric Power Research<br />
Institute, the Utilities Telecom Council <strong>and</strong> others has<br />
revealed no health impacts from digital meters. The radio<br />
frequencies emitted by digital meters fall well below the<br />
maximum recommended in federal guidelines. Compare<br />
this activity to a laptop with a wireless connection, which<br />
is constantly sending <strong>and</strong> retrieving d<strong>at</strong>a.<br />
A digital meter equipped to send <strong>and</strong> receive d<strong>at</strong>a has<br />
an RF density hundreds of times less than the RF<br />
density of a cell phone—<strong>and</strong> the meters are installed on<br />
the outside of your house, not next to your ear.<br />
Wh<strong>at</strong> percentage of a day is the smart meter<br />
transmitting?<br />
Residential meters typically send d<strong>at</strong>a packets once<br />
every three to four hours or six to eight times per day.<br />
These low-power devices are transmitting<br />
approxim<strong>at</strong>ely 0.01 percent of the day, <strong>at</strong> short bursts of<br />
less than one second. When they are not sending d<strong>at</strong>a<br />
packets they do not emit RF frequencies.<br />
Will the co-op notify me prior to install<strong>at</strong>ion?<br />
Yes. KIUC will send out install<strong>at</strong>ion schedules.<br />
How will I know if my meter has been changed?<br />
The co-op employee or contractor will leave a door<br />
hanger on your front door to let you know they have<br />
changed the meter. KIUC will work with businesses to<br />
minimize any inconvenience. You do not have to be<br />
present during the meter change.<br />
Source: NRECA<br />
2012 NEW MEMBER GUIDE 13
Controlling Your Energy Use<br />
Energy conserv<strong>at</strong>ion practices benefit all KIUC members<br />
<strong>and</strong> our communities by reducing energy costs <strong>and</strong><br />
improving the quality of our environment. To help our<br />
members save energy <strong>and</strong> money, Energy Wise offers<br />
eight energy-saving programs designed specifically to help<br />
manage energy costs.<br />
KIUC offers the following energy-efficiency programs to<br />
help participants better manage their energy costs. The<br />
programs have resulted in lowered energy costs, with an<br />
improved quality of life <strong>and</strong> a cleaner environment. For<br />
simple no-cost or low-cost energy management str<strong>at</strong>egies<br />
to help reduce your total monthly electric consumption,<br />
try this Residential Energy Wise Practices Checklist.<br />
Efficient Appliance Replacement Reb<strong>at</strong>e Program - This<br />
incentive program is designed to encourage members to<br />
discard older, less efficient appliances <strong>and</strong> replace them<br />
with new, energy-efficient models. A $50 reb<strong>at</strong>e<br />
incentive is paid to members who retire older, less<br />
efficient refriger<strong>at</strong>ors, clothes washers <strong>and</strong> freezers. This<br />
is a residential program. New construction does not<br />
qualify. Applic<strong>at</strong>ions are available from Sears, Home<br />
Depot <strong>and</strong> Kapa'a Electric & Appliance <strong>and</strong> from<br />
KIUC.<br />
Appliance Meter Service - The KIUC Appliance Meter<br />
Service (AMS) gives members a way to meter <strong>and</strong><br />
record the amount of electricity consumed by most<br />
common electric appliances. This helps them identify<br />
high consumption appliances th<strong>at</strong> can be targeted for<br />
replacement. Inform<strong>at</strong>ion also can be used to modify<br />
the use of various appliances <strong>and</strong> help reduce<br />
consumption. Meters may be borrowed for up to seven<br />
days <strong>and</strong> are available through member service<br />
represent<strong>at</strong>ives <strong>at</strong> the main office. They come with easyto-read<br />
instructions <strong>and</strong> a support phone number.<br />
14 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
Solar Loan Program - KIUC offers zero-interest loans to<br />
members who want to change their existing electric w<strong>at</strong>er<br />
he<strong>at</strong>er to a solar w<strong>at</strong>er he<strong>at</strong>ing system. The loan also is<br />
available for members who want to replace an existing<br />
nonfunctional solar w<strong>at</strong>er he<strong>at</strong>er <strong>at</strong> least 15 years old.<br />
KIUC pays the interest for the participant. The<br />
participant repays the principal over five years. No down<br />
payment is required. KIUC has partnered with Kaua‘i<br />
Community Federal Credit Union <strong>and</strong> the County of<br />
Kaua‘i Housing Agency to provide funding for the loans.<br />
Solar Reb<strong>at</strong>e Program - KIUC provides an $800 reb<strong>at</strong>e<br />
incentive for members who want to replace their<br />
existing electric w<strong>at</strong>er he<strong>at</strong>er with a solar w<strong>at</strong>er he<strong>at</strong>er.<br />
The reb<strong>at</strong>e is also available for members who want to<br />
replace an existing nonfunctional solar w<strong>at</strong>er he<strong>at</strong>er <strong>at</strong><br />
least 15 years old. New construction qualifies.<br />
Home Visits - When questions about high bills are difficult<br />
to resolve, a home visit is available <strong>at</strong> no cost to the<br />
member. KIUC’s residential energy specialist collects<br />
inform<strong>at</strong>ion about energy use <strong>and</strong> the appliance mix by<br />
phone to determine if a home visit is necessary. Members<br />
may call KIUC to ask for a home visit <strong>and</strong> to acquire<br />
general electric use inform<strong>at</strong>ion. The specialist visits the<br />
home, helps determine conditions causing consumption,<br />
<strong>and</strong> provides general educ<strong>at</strong>ional <strong>and</strong> program<br />
inform<strong>at</strong>ion th<strong>at</strong> may help the member reduce electric use.<br />
New Member Lighting Program - Three 20-w<strong>at</strong>t compact<br />
fluorescent light bulbs are provided to each new KIUC<br />
residential member <strong>at</strong> no cost.<br />
KIUC also offers programs th<strong>at</strong> are not energy rel<strong>at</strong>ed,<br />
called Member Advantage Programs. These programs<br />
provide services th<strong>at</strong> meet the special needs of our<br />
members, <strong>and</strong> are not likely to be obtained from other<br />
resources on Kaua‘i.<br />
Qualifying Member Appliance Replacement Program -<br />
The purpose of this program is to help qualifying lowincome<br />
seniors (age 60+) reduce their residential<br />
electricity use by replacing older, less efficient<br />
refriger<strong>at</strong>ors <strong>and</strong> defective electric w<strong>at</strong>er he<strong>at</strong>ers with<br />
new, more efficient ones <strong>at</strong> no cost to the member.<br />
Qualified participants must own their homes, own the<br />
refriger<strong>at</strong>or <strong>and</strong> meet federal poverty guidelines for the<br />
program year. The refriger<strong>at</strong>or to be replaced must be <strong>at</strong><br />
least 11 years old <strong>and</strong> be the primary refriger<strong>at</strong>or. There<br />
can be no additional refriger<strong>at</strong>ors in the home. This<br />
program is offered in partnership with the County of<br />
Kaua‘i. Members must contact the County of Kaua‘i<br />
Offices of Community Assistance Agency on Elderly<br />
Affairs to determine eligibility.<br />
Light <strong>Up</strong> a Life - This program provides free compact<br />
fluorescent light bulbs to each member who drops off a<br />
food don<strong>at</strong>ion for the Kaua‘i Food Bank during its<br />
spring <strong>and</strong> holiday food drives. KIUC wants to help<br />
those in need <strong>and</strong> provide members help with their<br />
energy-efficiency efforts.
Service Activ<strong>at</strong>ions <strong>and</strong><br />
Disconnects<br />
Service activ<strong>at</strong>ions may be done by coming into the Lihu‘e<br />
office or calling 246.4300 Monday-Friday (except holidays)<br />
7:30 a.m. to 4:30 p.m.<br />
If you are new to the cooper<strong>at</strong>ive <strong>and</strong> opening an account <strong>at</strong><br />
an existing loc<strong>at</strong>ion, you will need the following:<br />
1. A valid picture ID (for security purposes)<br />
2. Necessary inform<strong>at</strong>ion to complete a service applic<strong>at</strong>ion<br />
3. A signed membership or membership declin<strong>at</strong>ion form<br />
(determines if you are eligible for p<strong>at</strong>ronage capital<br />
alloc<strong>at</strong>ion <strong>and</strong> distributions when they occur); the fee to<br />
become a member is 1 cent<br />
4. Pay a credit deposit th<strong>at</strong> will remain on your account<br />
until 12 consecutive, timely payments have been made; in<br />
the 13th month, the credit deposit plus interest will be<br />
applied to your account; if you disconnect service prior to<br />
the end of the 12-month period, the deposit will be<br />
applied to the closing bill; if there is a balance, a check<br />
will be sent to you<br />
5. A $20 service fee will be included on your first bill<br />
If you already have an account with KIUC, you may make<br />
applic<strong>at</strong>ion over the phone to assume service <strong>at</strong> an existing<br />
loc<strong>at</strong>ion. You will need to:<br />
1. Verify the last four digits of your Social Security number<br />
(for security purposes)<br />
2. Provide necessary inform<strong>at</strong>ion to complete a service<br />
applic<strong>at</strong>ion<br />
3. If necessary, pay a credit deposit for the new loc<strong>at</strong>ion<br />
before service can be started; this will need to be paid in<br />
the Lihu‘e office or via Western Union Speedpay (see<br />
Section 9, Paying Your Bill)<br />
4. A $20 service fee will be included on your first bill<br />
If you require temporary power during the construction<br />
phase of a new home, you will be billed <strong>at</strong> a commercial<br />
r<strong>at</strong>e (Schedule G) <strong>and</strong> will need to provide:<br />
1. A valid picture ID (for security purposes)<br />
2. Inform<strong>at</strong>ion to complete a commercial service<br />
applic<strong>at</strong>ion <strong>at</strong> our Lihu‘e office<br />
3. Sign a membership or membership declin<strong>at</strong>ion form if<br />
you are new to the cooper<strong>at</strong>ive (determines if you are<br />
eligible for p<strong>at</strong>ronage capital alloc<strong>at</strong>ion <strong>and</strong> distributions<br />
when they occur); the fee to become a member is 1 cent<br />
4. The name <strong>and</strong> telephone number of your electrician<br />
5. Inform<strong>at</strong>ion regarding the type of service required—<br />
underground/overhead <strong>and</strong> 100/200 amperage (you<br />
may confirm this inform<strong>at</strong>ion with your electrician)<br />
6. A copy of the Kaua‘i County building permit or permit<br />
number - this may be obtained by having your electrician<br />
call the County Building Division, 241.4854 (failure to<br />
provide this inform<strong>at</strong>ion may delay service connection)<br />
7. A copy of the county-approved site/plot plan, complete<br />
with tax map key <strong>and</strong> lot number<br />
8. A copy of the Condominium Property Regime (CPR)<br />
map, if applicable<br />
9. A $60 m<strong>at</strong>erial <strong>and</strong> labor charge if your temporary<br />
service will l<strong>at</strong>er be moved to a permanent loc<strong>at</strong>ion; this<br />
fee is waived if your temporary service is in the same<br />
loc<strong>at</strong>ion as your permanent service<br />
10. A refundable $40 credit deposit if you have not already<br />
established credit with KIUC<br />
11. A $20 service fee will be included on your first bill<br />
The property must be identified with your service address<br />
(visible from the street). You may call County Engineering,<br />
241.4883, to request an address. Underground service will<br />
require you to schedule a trench inspection with KIUC,<br />
246.4300 (<strong>at</strong> least two working days’ notice is needed). Once<br />
the residence/electrical work has been given a final<br />
inspection by the county, remember to have your service<br />
changed from temporary to permanent service so your<br />
billing r<strong>at</strong>e may be changed from commercial to residential.<br />
Applic<strong>at</strong>ion for permanent service may be made once the<br />
residence is completed <strong>and</strong> requires the following:<br />
1. A valid picture ID (for security purposes)<br />
2. Inform<strong>at</strong>ion to complete a residential service applic<strong>at</strong>ion<br />
<strong>at</strong> our Lihu‘e office<br />
3. Completion of a membership or membership declin<strong>at</strong>ion<br />
form if you are new to the cooper<strong>at</strong>ive (determines if you<br />
are eligible for p<strong>at</strong>ronage capital alloc<strong>at</strong>ion <strong>and</strong><br />
distributions when they occur); the fee to become a<br />
member is 1 cent<br />
4. The name <strong>and</strong> telephone number of your electrician<br />
5. A copy of the final electrical inspection from the County<br />
of Kaua‘i or the building permit number - this may be<br />
obtained by having your electrician call the County<br />
Building Division, 241.4854 (failure to provide this<br />
inform<strong>at</strong>ion may delay service connection)<br />
6. A copy of the county-approved site/plot plan, complete<br />
with tax map key <strong>and</strong> lot number, if not already provided<br />
for temporary power<br />
7. A copy of the Condominium Property Regime (CPR)<br />
map, if applicable <strong>and</strong> not provided previously<br />
8. A refundable credit deposit if you have not already<br />
established credit with KIUC<br />
9. A $20 service fee will be included on your first bill<br />
10. Scheduling a trench inspection with <strong>at</strong> least two working<br />
days’ notice, 246.4300, if underground service will be<br />
moved from the temporary loc<strong>at</strong>ion<br />
Disconnects may be requested by calling 246.4300 Monday-<br />
Friday (except holidays) 7:30 a.m. to 4:30 p.m. You will<br />
need to call <strong>at</strong> least two working days before the required<br />
d<strong>at</strong>e. You may come into the Lihu‘e office, but the same two<br />
working days’ notice is required. If you call, you will need<br />
to provide the last four digits of your Social Security<br />
number. If you come into the office, you will need a valid<br />
picture ID. These are required for security purposes.<br />
2012 NEW MEMBER GUIDE 15
Veget<strong>at</strong>ion Management<br />
St<strong>at</strong>e law requires KIUC to maintain all lines, keeping<br />
them safe <strong>and</strong> hazard free. If KIUC’s inspection staff or<br />
contractor determines some trimming must be done<br />
within an easement on priv<strong>at</strong>e property, no prior<br />
notific<strong>at</strong>ion is required. <strong>Utility</strong> easements <strong>and</strong> rights of<br />
way often are conveyed in the deed to a property.<br />
16 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
As a condition of electric service to your home, you also<br />
must provide the utility with reasonable access to your<br />
property for maintenance <strong>at</strong> all times.<br />
KIUC does not trim service drops on priv<strong>at</strong>e property, so<br />
this responsibility remains with the property owner. A<br />
qualified trimmer should be contacted for such work.<br />
Always take extreme caution when working near<br />
overhead power lines, as any electrical contact could result<br />
in serious injury.<br />
KIUC highly recommends th<strong>at</strong> all members survey areas<br />
carefully prior to planting trees to be sure they will not<br />
cause problems as they m<strong>at</strong>ure <strong>and</strong> grow high enough to<br />
reach overhead power lines.<br />
How much to trim is prescribed by a utility forester based<br />
on tree growth r<strong>at</strong>e <strong>and</strong> structure, limb configur<strong>at</strong>ions,<br />
wind sway <strong>and</strong> line sag. The species, environmental<br />
factors, irrig<strong>at</strong>ion <strong>and</strong> proximity of the tree to the line are<br />
considered. A margin of safety is added above minimum<br />
clearance requirements.<br />
After these determin<strong>at</strong>ions are made, KIUC implements a<br />
planned <strong>and</strong> consistent trimming cycle to ensure dollars are<br />
well spent <strong>and</strong> power lines stay clear. Faster growing areas<br />
require gre<strong>at</strong>er clearances <strong>at</strong> the time of trim to reduce<br />
stress to the tree <strong>and</strong> costs associ<strong>at</strong>ed with the trimming.<br />
Tree Planting – Call Before You Dig<br />
Trees growing too close to electric lines are the primary<br />
cause of momentary short circuits <strong>and</strong> flickering lights. In<br />
the case of a storm, the limbs on those trees are likely to<br />
knock power lines out completely <strong>and</strong> cre<strong>at</strong>e a thre<strong>at</strong> to<br />
your safety.<br />
Tall-growing trees near overhead lines can cause service<br />
interruptions when trees contact wires. Children or adults<br />
climbing in these trees can be severely injured or even<br />
killed if they come in contact with the wires. Proper<br />
selection <strong>and</strong> placement of trees in <strong>and</strong> around overhead<br />
utilities can elimin<strong>at</strong>e potential public safety hazards,<br />
reduce expenses for utilities <strong>and</strong> their members, <strong>and</strong><br />
improve the appearance of l<strong>and</strong>scapes.<br />
Before you plant, make sure you are aware of the loc<strong>at</strong>ion<br />
of any underground utilities. To be certain you do not<br />
accidentally dig into any lines <strong>and</strong> risk serious injury or a<br />
costly service interruption, call Hawai‘i One Call Center<br />
toll free <strong>at</strong> 866.423.7287 <strong>at</strong> least five days before you dig.<br />
Never assume these utility lines are buried deeper than<br />
you plan to dig. In some cases, utility lines are very close<br />
to the surface.<br />
Safer is Smarter<br />
To protect your family, your property <strong>and</strong> your power<br />
service, homeowners should keep trees trimmed away<br />
from power lines. If you have questions, contact KIUC<br />
<strong>at</strong> 246.4300.
Storm Sense<br />
Hurricane season runs from June 1 to November 30 every<br />
year. Don’t wait until a warning is given to begin making<br />
your plans. Have your survival kit ready. Know where<br />
emergency shelters are loc<strong>at</strong>ed. If you or a member of<br />
your family is receiving special medical tre<strong>at</strong>ment, know<br />
the procedures for emergency conditions.<br />
When a hurricane w<strong>at</strong>ch or warning is declared, listen to<br />
the radio for further instructions. Kaua‘i’s Civil Defense<br />
st<strong>at</strong>ion is KQNG, <strong>at</strong> 570 AM or 93.5 FM. (KUAI is <strong>at</strong> 720<br />
AM; FM97 is <strong>at</strong> 96.9 FM). KIUC personnel will be in<br />
contact with all three st<strong>at</strong>ions <strong>and</strong> will broadcast special<br />
advisories about your power supply. Oceanic Time<br />
Warner also carries N<strong>at</strong>ional We<strong>at</strong>her Service reports.<br />
Ultim<strong>at</strong>ely, everyone must take personal responsibility.<br />
Everyone should have an action plan in the event a<br />
hurricane strikes the isl<strong>and</strong>. Each member of the family<br />
should know who to contact <strong>and</strong> where to meet in the<br />
event of an emergency.<br />
For further inform<strong>at</strong>ion <strong>and</strong> assistance, contact the<br />
N<strong>at</strong>ional We<strong>at</strong>her Service, the local civil defense agency<br />
or the local American Red Cross chapter. Know the<br />
history of high wave <strong>and</strong> storm surge, high winds, <strong>and</strong><br />
heavy rains <strong>and</strong> flash flooding in your area.<br />
• Learn the loc<strong>at</strong>ion of officially design<strong>at</strong>ed civil<br />
defense shelters for your area.<br />
• Check the condition of emergency equipment, such as<br />
flashlights <strong>and</strong> b<strong>at</strong>tery-powered radios.<br />
• Ensure enough nonperishable food <strong>and</strong> w<strong>at</strong>er is on<br />
h<strong>and</strong> to last <strong>at</strong> least two weeks.<br />
• Prepare a survival kit for home use or to take to a<br />
shelter; use the list in your telephone book as a<br />
guideline.<br />
• Be aware of the structural limit<strong>at</strong>ions of your home<br />
<strong>and</strong> reinforce your home against high winds.<br />
• Obtain <strong>and</strong> store m<strong>at</strong>erials such as plywood <strong>and</strong><br />
plastic necessary to secure your home.<br />
• Check your home for loose <strong>and</strong> clogged rain gutters<br />
<strong>and</strong> downspouts.<br />
• Keep trees <strong>and</strong> shrubbery trimmed; cut weak branches<br />
<strong>and</strong> trees th<strong>at</strong> could fall or bump against the house;<br />
when trimming, try to cre<strong>at</strong>e a channel through the<br />
foliage to the center of the tree to allow for air flow.<br />
• Determine where to move your bo<strong>at</strong> in an emergency.<br />
• Review your insurance policy to ensure it provides<br />
adequ<strong>at</strong>e coverage.<br />
• Individuals with special needs should plan ahead for<br />
their appropri<strong>at</strong>e medical conditions.<br />
2012 NEW MEMBER GUIDE 17
18 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
Hurricane Survival Checklist<br />
• Trim trees around the home, especially those with weak<br />
limbs<br />
• Tighten loose gutters <strong>and</strong> roof tiles<br />
• Have window <strong>and</strong> door coverings (plywood or storm<br />
shutters) in good condition <strong>and</strong> ready to install, if needed<br />
• Review insurance policies to be certain they are up to<br />
d<strong>at</strong>e, <strong>and</strong> have photo or video inventory of possessions<br />
• Know where all important documents are (insurance,<br />
wills, marriage licenses, etc.)<br />
• Be certain your survival kit is complete<br />
• Make sure pets have some form of identific<strong>at</strong>ion <strong>and</strong> are<br />
current on vaccin<strong>at</strong>ions<br />
• Have a carrier for each pet <strong>and</strong> maintain <strong>at</strong> least a oneweek<br />
supply of pet food, c<strong>at</strong> litter, special medic<strong>at</strong>ions<br />
<strong>and</strong> other necessary supplies<br />
Survival Kit<br />
• Portable radio<br />
• Extra b<strong>at</strong>teries<br />
• Flashlight(s) <strong>and</strong> c<strong>and</strong>les<br />
• Manual can opener<br />
• First aid kit, special medic<strong>at</strong>ions <strong>and</strong> an extra pair of<br />
eyeglasses, if you wear them<br />
• Five-day supply of nonperishable, ready-to-e<strong>at</strong> food, ice<br />
chest <strong>and</strong> blue-ice packs<br />
• Containers of w<strong>at</strong>er (minimum 2 quarts per person per day)<br />
• Sleeping bags or blankets<br />
• Change of clothing for each family member<br />
• M<strong>at</strong>ches or lighter<br />
• Camp stove, lantern <strong>and</strong> fuel<br />
• Masking tape for windows<br />
• Personal hygiene, sanitary supplies, diapers<br />
• Bleach<br />
• Plastic sheeting <strong>and</strong> garbage bags<br />
A Storm Glossary<br />
Hurricane - Hurricanes are intense, compact cyclones th<strong>at</strong><br />
form over warm, tropical w<strong>at</strong>ers. They are like giant<br />
whirlwinds, with air moving in a large, tightening spiral<br />
around a center of extreme low pressure. They pack<br />
winds from 74 to 200 mph. The storm affects the ocean<br />
surface <strong>and</strong> lower <strong>at</strong>mosphere across tens of thous<strong>and</strong>s<br />
of square miles, causing strong winds, high surf, heavy<br />
rains <strong>and</strong> tornadoes.<br />
Hurricane W<strong>at</strong>ch - Hurricane force winds may occur<br />
within 36 hours.<br />
Hurricane Warning - Dangerous conditions are expected<br />
within 24 hours.<br />
Tropical Depression - A storm with sustained winds of<br />
less than 39 mph.<br />
Tropical Storm - A storm with sustained winds from<br />
39 to 73 mph.
Low-Income Home Energy<br />
Assistance Program<br />
LIHEAP is a federally funded block grant th<strong>at</strong> provides<br />
money to help low-income households with energy costs.<br />
Applic<strong>at</strong>ions for assistance may be made once a year, in<br />
June. The st<strong>at</strong>e of Hawai ‘i administers the funds received<br />
from the federal government. On Kaua‘i, Kaua‘i<br />
Economic Opportunity (KEO) has been design<strong>at</strong>ed as the<br />
st<strong>at</strong>e’s represent<strong>at</strong>ive to accept applic<strong>at</strong>ions.<br />
Two programs are available:<br />
1. Energy crisis. Assists with up to $200 to restore<br />
power to the residence of a household whose<br />
electricity or gas has been shut off or whose service is<br />
about to be termin<strong>at</strong>ed.<br />
2. Energy credit. Provides households not in crisis with<br />
a one-time payment deposited directly into the utility<br />
account in the l<strong>at</strong>ter part of the year.<br />
Required documents to apply for either program:<br />
1. Current gas or electric bill. Copies will be accepted.<br />
2. Proof of residence. Address listed on energy, cable,<br />
w<strong>at</strong>er or medical bills.<br />
3. Proof of birth d<strong>at</strong>e for children under the age of 6<br />
<strong>and</strong> adults 60 <strong>and</strong> older.<br />
4. Proof of income. Pay stubs from January to June,<br />
Social Security, SSI, DHS financial, SNAP/food<br />
stamps, unemployment, TDI, pension <strong>and</strong> workers’<br />
compens<strong>at</strong>ion. If self-employed, you must provide<br />
GET license <strong>and</strong> most recent monthly/quarterly/<br />
semiannual reports. You must provide all documents<br />
th<strong>at</strong> apply for the entire household.<br />
5. Household assets. St<strong>at</strong>ements for savings accounts,<br />
checking accounts, Christmas savings accounts,<br />
credit union accounts, stocks, bonds, cash, etc.<br />
6. Picture identific<strong>at</strong>ion. Driver’s license, st<strong>at</strong>e<br />
identific<strong>at</strong>ion card, passport, etc.<br />
All adults age 18 <strong>and</strong> older must sign the applic<strong>at</strong>ion.<br />
KEO will accept applic<strong>at</strong>ions June 1 through June 30<br />
each year. If you have any questions or need additional<br />
inform<strong>at</strong>ion, please contact KEO <strong>at</strong> 245.4077.<br />
Filing a Claim<br />
TARIFF RULE NO. 16<br />
INTERRUPTION OF SERVICE<br />
A. The Company will exercise reasonable diligence <strong>and</strong><br />
care to furnish <strong>and</strong> deliver a continuous <strong>and</strong> sufficient<br />
supply of electric energy to the customer, <strong>and</strong> to avoid<br />
any interruption of delivery of same. The Company<br />
will not be liable for interruption or insufficiency of<br />
supply or any loss, cost, damage or expense of any<br />
n<strong>at</strong>ure wh<strong>at</strong>soever, occasioned thereby if caused by<br />
accident, storm, fire, strikes, riots, war or any cause not<br />
within the Company’s control through the exercise of<br />
reasonable diligence <strong>and</strong> care.<br />
B. The Company, whenever it shall find it necessary for<br />
the purpose of making repairs, changes or<br />
improvements to its system, will have the right to<br />
suspend temporarily the delivery of electric energy, but<br />
in all such cases, as reasonable notice thereof as<br />
circumstances will permit, will be given to the<br />
customer, <strong>and</strong> the making of such repairs, changes or<br />
improvements will be prosecuted as rapidly as may be<br />
practicable, <strong>and</strong> if practicable, <strong>at</strong> such time as will<br />
cause the least inconvenience to the affected customer.<br />
C. Should a shortage of supply ever occur, the Company<br />
will apportion its available supply of electricity among<br />
its customers as authorized or directed by the Public<br />
Utilities Commission. In the absence of a Commission<br />
order, the Company will apportion the supply in the<br />
manner th<strong>at</strong> appears to it most equitable under<br />
conditions then prevailing. Any rules, regul<strong>at</strong>ions, r<strong>at</strong>es<br />
or contracts of the Company which are inconsistent<br />
with such order or plan shall be deemed suspended<br />
while such order or plan is in effect <strong>and</strong> the Company<br />
shall not be liable when it acts in substantial<br />
compliance with such order or plan.<br />
D. On a semiannual basis, the Company shall provide to<br />
the customer notific<strong>at</strong>ion of the customer’s right to file<br />
compens<strong>at</strong>ion claims with the Company for any loss,<br />
cost, damage or expense caused by an interruption of<br />
service. The notific<strong>at</strong>ion shall be on a separ<strong>at</strong>e<br />
inform<strong>at</strong>ion sheet enclosed with the billing.<br />
E. For a customer’s compens<strong>at</strong>ion claim to be valid, it<br />
must be filed with the Company within thirty (30) days<br />
of the interruption of service. The Company shall<br />
review every claim <strong>and</strong> shall compens<strong>at</strong>e the customer<br />
for any loss, cost, damage or expense as determined by<br />
the Company to be within the Company’s control.<br />
PUC Decision <strong>and</strong> Order No. 19658<br />
Effective: November 1, 2002<br />
2012 NEW MEMBER GUIDE 19
Scan this code<br />
with your<br />
smart phone<br />
<strong>and</strong> a QRreader<br />
applicaon<br />
to access this<br />
website.<br />
www.facebook.com/<strong>Kauai</strong>Coop<br />
Scan this code<br />
with your<br />
smart phone<br />
<strong>and</strong> a QRreader<br />
applicaon<br />
to access this<br />
website.<br />
20 KAUA‘I ISLAND UTILITY COOPERATIVE<br />
www.twier.com/KIUC<br />
Scan this code<br />
with your<br />
smart phone<br />
<strong>and</strong> a QRreader<br />
applicaon<br />
to access this<br />
website.<br />
Scan this code<br />
with your<br />
smart phone<br />
<strong>and</strong> a QRreader<br />
applicaon<br />
to access this<br />
website.<br />
W<strong>at</strong>ch Us on<br />
www.hawaiistream.com/show/kiucchannel<br />
Scan this code<br />
with your<br />
smart phone<br />
<strong>and</strong> a QRreader<br />
applicaon<br />
to access this<br />
website.
Social Media<br />
Reaching More Members More Often<br />
The term social media refers to the use of web-based <strong>and</strong><br />
mobile technologies to increase the effectiveness of<br />
communic<strong>at</strong>ing—media for social interaction. KIUC’s<br />
goal is to do wh<strong>at</strong>ever it takes to reach more members<br />
more often. So in addition to traditional tools such as<br />
Currents magazine, inserts, quarterly upd<strong>at</strong>es <strong>and</strong> such,<br />
we have begun supplementing them with social media<br />
pl<strong>at</strong>forms.<br />
We are encouraged by early particip<strong>at</strong>ion <strong>and</strong> would like<br />
to keep our momentum going. You can begin by “liking”<br />
us on Facebook, www.facebook.com/<strong>Kauai</strong>Coop, or<br />
“follow” us on Twitter, www.twitter.com/KIUC, to stay<br />
informed of news, events, energy-efficiency opportunities<br />
<strong>and</strong> more.<br />
We hope you will embrace these new pl<strong>at</strong>forms <strong>and</strong> join<br />
us in our journey to more interactive communic<strong>at</strong>ions.<br />
Common Terms in Social Media<br />
Facebook: A network of personal <strong>and</strong> professional<br />
connections, known as “friends.” Users share general<br />
comments, pictures, website links <strong>and</strong> videos. Profiles<br />
can be open to the public or permission-based.<br />
Wall: A list of personal upd<strong>at</strong>es <strong>and</strong> direct posts from<br />
friends.<br />
News feed: A real-time list of upd<strong>at</strong>es from friends <strong>and</strong><br />
businesses.<br />
Fan: Facebook users may become fans of groups or<br />
businesses. <strong>Up</strong>d<strong>at</strong>es from businesses appear in a fan’s<br />
news feed.<br />
Twitter: A microblogging network limiting comments to<br />
140 characters. Users share news, website links <strong>and</strong><br />
images with other users who subscribe, or “follow,” an<br />
account. Comments can be open to the public or<br />
permission-based.<br />
Tweet: To post a comment on Twitter.<br />
Mention: Include the “@” sign followed by the name of<br />
the user or business in a tweet.<br />
Direct message: Allows two Twitter users to<br />
communic<strong>at</strong>e priv<strong>at</strong>ely.<br />
Retweet: To forward a tweet, users add “RT @” followed<br />
by the origin<strong>at</strong>ing Twitter account name <strong>and</strong> the<br />
original tweet.<br />
Hashtag: Twitter users group topics by adding the<br />
character “#” before words others might want to search<br />
for.<br />
LinkedIn: A professional network of connections, known<br />
as “links.” Serves as an online resume <strong>and</strong> referral<br />
service, <strong>and</strong> allows users to share present<strong>at</strong>ions <strong>and</strong><br />
documents with peers.<br />
YouTube, Vimeo: Video hosting <strong>and</strong> streaming services<br />
offering br<strong>and</strong>ed “channels” or pages for collections of<br />
videos. Users may embed videos from both services<br />
onto other websites.<br />
Flickr, Photobucket, Smugmug: Multimedia hosting <strong>and</strong><br />
sharing services for pictures.<br />
—Source: NRECA’s Megan McKoy-Noe<br />
Cracking QR Codes<br />
QR codes are not new. Wh<strong>at</strong> is rel<strong>at</strong>ively new is the use of<br />
QR codes in public rel<strong>at</strong>ions, marketing <strong>and</strong><br />
communic<strong>at</strong>ions. KIUC has begun adding these codes to<br />
our communic<strong>at</strong>ions efforts. These two-dimensional<br />
barcodes are designed to have their contents decoded <strong>at</strong> a<br />
high speed. To take advantage, you will need:<br />
1. A mobile phone with a camera<br />
2. A mobile phone with Internet access if you want to<br />
go straight online<br />
3. A QR code reader installed on the phone.<br />
In today’s world, nearly every mobile phone has a digital<br />
camera. The camera, along with decoding software, can<br />
be used to capture a picture of the QR code. Many free<br />
downloads are available for decoding software, which will<br />
transform the d<strong>at</strong>a held in the code into an action for your<br />
mobile phone in a m<strong>at</strong>ter of milliseconds.<br />
Download, point, click … <strong>and</strong> join us!<br />
2012 NEW MEMBER GUIDE 21
48 KIUC CURRENTS<br />
FREE VALET<br />
PARKING FOR<br />
ALL GUESTS
2012 Calendar of<br />
Student Art<br />
Judges Lisa Kahn Macko of Red Koi Collection, Mary<br />
Nakamura of Ten Thous<strong>and</strong> H<strong>and</strong>s, <strong>and</strong> Marty <strong>and</strong> Carole Kahn<br />
of Kahn Fine Arts recently judged art submissions for KIUC’s<br />
ninth annual Calendar of Student Art contest. Look for your<br />
calendar in the mail soon. Winners are listed below.<br />
Gr<strong>and</strong>Prize Winner:<br />
Griffin Lord, Eleventh Grade, Isl<strong>and</strong> School<br />
Cover Winner:<br />
Sol Fischer, Kindergarten, Kaua‘i Christian Academy<br />
Monthly Winners:<br />
N<strong>at</strong>alie Lett, First Grade, Kalāheo Elementary School<br />
Margarita Morozova, Second Grade, Circles of<br />
Light/Kanuikapono<br />
Anakin ZingRay, Third Grade, Circles of Light/Kanuikapono<br />
Kylie Sugahara, Fourth Grade, Kekaha Elementary<br />
School/Priv<strong>at</strong>e Instruction<br />
Jaeda Vega, Fifth Grade, Kapa‘a Elementary School<br />
Tigerlilly Zietz, Sixth Grade, Hanalei School<br />
Arbaaz Ali, Seventh Grade, Kapa‘a Middle School<br />
Athena Tangelder, Eighth Grade, Kapa‘a Middle School<br />
Autumn Warnock, Ninth Grade, Isl<strong>and</strong> School<br />
Sarah Britt, Tenth Grade, Hawai‘i Technology Academy<br />
Griffin Lord, Eleventh Grade, Isl<strong>and</strong> School<br />
Reanna Javinar, Twelfth Grade, Kaua‘i High School<br />
By Shelley Paik<br />
KIUC KEIKI<br />
2012 Calendar<br />
of Student Art Winners<br />
Honorable Mention:<br />
Amber Ascuncion, Third Grade, Isl<strong>and</strong> School<br />
Emily Binder, Fourth Grade, Kilauea School<br />
Kimberly Corpuz, Eleventh Grade, Kapa‘a High School<br />
Hunter Hasin, Sixth Grade, Hanalei School<br />
Reanna Javinar, Twelfth Grade, Kaua‘i High School<br />
Jacob Kamibayasni, Fourth Grade, Kapa‘a Elementary School<br />
Kaliah Kaneakua, Second Grade, Kapa‘a Elementary School<br />
Chambrie Keamle, Second Grade, Kapa‘a Elementary School<br />
Kai Locey, Eighth Grade, Kapa‘a Middle School<br />
Cambria Morgan, First Grade, Kekaha School<br />
Samantha Paik, Fifth Grade, Kilauea Elementary School<br />
Ela Perozo, First Grade, Hanalei Elementary School<br />
Miya Reese, Fourth Grade, Kalaheo School<br />
Megan Scholl, Tenth Grade, Kapa‘a High School<br />
Tiana Simpson, Kindergarten, Hanalei School<br />
Estee Vasquez, Twelfth Grade, Kaua‘i High School<br />
Savannah Wease, Sixth Grade, Hanalei School<br />
DECEMBER 2011 49
50 KIUC CURRENTS<br />
June 12-22
Electric cooper<strong>at</strong>ives are different from other utilities. Your locally owned electric<br />
co-op gives a lot back to the community. In fact, it is a major part of its business plan.<br />
The Electric Cooper<strong>at</strong>ive Youth Tour has brought high school students to Washington,<br />
D.C., every June since the l<strong>at</strong>e 1950s. KIUC sends students to Washington, D.C., because<br />
it’s important to the long-term prosperity of our community for the leaders of tomorrow<br />
to learn about the political process. Youth Tour participants return to Kaua‘i as<br />
stronger leaders, with confidence th<strong>at</strong> they can make a difference.<br />
capture<br />
memories<br />
The Applic<strong>at</strong>ion Process<br />
• Only juniors in high school are eligible<br />
to particip<strong>at</strong>e.<br />
• Complete an applic<strong>at</strong>ion <strong>and</strong> submit it to<br />
your high school counselor. If you are<br />
homeschooled or <strong>at</strong>tend a priv<strong>at</strong>e school<br />
with no counselor, please contact KIUC to<br />
make arrangements.<br />
BE HEARD<br />
• High schools will select up to five students to<br />
particip<strong>at</strong>e in an interview process.<br />
Counselors will submit applic<strong>at</strong>ions to KIUC<br />
by 4 p.m. on Tuesday, January 10, 2012. Check<br />
with your counselor for school deadlines.<br />
• Select students will be interviewed <strong>at</strong> KIUC’s<br />
Main Conference Room the week of February<br />
11, 2012. You will be notified of your<br />
interview time.<br />
• Four students will be selected to <strong>at</strong>tend the<br />
2012 Youth Tour.<br />
For more inform<strong>at</strong>ion, visit www.kiuc.coop or<br />
call 808.246.4383.<br />
express<br />
yourself<br />
touch history<br />
KIUC Youth Tour Applic<strong>at</strong>ion<br />
meet new<br />
friends<br />
Name ________________________________________________________<br />
Parent/Guardian ________________________________________________<br />
Address ______________________________________________________<br />
Email ________________________________________________________<br />
Phone ________________________________________________________<br />
School________________________________________________________<br />
Class Schedule: ________________________________________________<br />
____________________________________________________________<br />
____________________________________________________________<br />
Extracurricular Activities (sports, clubs, organiz<strong>at</strong>ions): __________________________<br />
____________________________________________________________<br />
Volunteer/Community Activities: ________________________________________<br />
____________________________________________________________<br />
Employment: __________________________________________________<br />
____________________________________________________________<br />
____________________________________________________________<br />
Hobbies/Interests: ______________________________________________<br />
____________________________________________________________<br />
____________________________________________________________<br />
____________________________________________________________<br />
Please <strong>at</strong>tach a brief essay, no longer then one page, on why you want to be a<br />
member of KIUC's 2012 Youth Tour deleg<strong>at</strong>ion.<br />
DECEMBER 2011 51
52 KIUC CURRENTS<br />
By Maile Moriguchi<br />
KIUC’S VALUE ADDED SERVICES<br />
Cash In On Savings With Your<br />
Co-op Connections Card<br />
As a cardcarrying member, you can use your Coop Connections Card or key fob <strong>at</strong> any particip<strong>at</strong>ing<br />
business <strong>and</strong> receive discounts <strong>at</strong> restaurants <strong>and</strong> retail shops, services, hotels <strong>and</strong> much more. Spotting<br />
a particip<strong>at</strong>ing business is easy. Look for the Coop Connections Card sticker on the door or cash register<br />
<strong>at</strong> the business. KIUC publishes an upd<strong>at</strong>ed list of particip<strong>at</strong>ing businesses in each issue of KIUC Currents<br />
magazine, but deals are added all the time. The best spot to find the l<strong>at</strong>est deals is online <strong>at</strong><br />
www.kiuc.coop. Simply click the “Coop Connections” link. If you have a business <strong>and</strong> would like to<br />
particip<strong>at</strong>e in the program, please call 246.4348 for more inform<strong>at</strong>ion.<br />
Aloha Services, Kapa‘a, Princeville<br />
10 percent discount on all shipping, storage, copies<br />
<strong>and</strong> post office box rentals.<br />
Backdoor Hanalei, Hanalei<br />
10 percent off all originalpriced goods, except<br />
surfboards <strong>and</strong> paddleboards.<br />
Buddha Boutique, Līhu‘e<br />
10 percent off entire store (discount cannot be<br />
combined with other discounts or instore specials).<br />
Edward Jones, Kalāheo<br />
Free portfolio review.<br />
ElectraTech Services LLC, Kapa‘a<br />
Receive $500 off any photovoltaic power system.<br />
Seniors 65+ ask about addional savings.<br />
Hanalei Paddler, Hanalei<br />
10 percent off all originalpriced goods, except<br />
surfboards <strong>and</strong> paddleboards.<br />
Hanalei Surf Company, Hanalei<br />
10 percent off all originalpriced goods, except<br />
surfboards <strong>and</strong> paddleboards.<br />
Isl<strong>and</strong>wide Solar, Līhu‘e<br />
$500 discount or 5 percent off a photovoltaic system,<br />
whichever is gre<strong>at</strong>er.<br />
Jim Saylor Jewelers, Kapa‘a<br />
10 percent discount.<br />
JJ’s Broiler, Līhu‘e<br />
“Early Bird Special” – Customer must be se<strong>at</strong>ed<br />
between 5 p.m. <strong>and</strong> 6 p.m. to receive a 10 percent<br />
discount on food items. Liquor is excluded. Tax <strong>and</strong><br />
gr<strong>at</strong>uity not included.<br />
Save on Your Prescriptions<br />
With Coop Connections<br />
More than $21.5 million has been saved on<br />
prescripons by coop members since May 2007.<br />
Discover how much you can save with your<br />
Coop Connecons Card. To learn more about<br />
Coop Connecons, visit www.kiuc.coop<br />
Kalapaki Bay Memorial Park, Līhu‘e<br />
$150 discount on cemetary plots.<br />
Kaua‘i Floors, Inc., Līhu‘e<br />
10 percent off all area rugs in stock, not already<br />
reduced.<br />
Kaua‘i Inn, Līhu’e<br />
20 percent off rack r<strong>at</strong>e.<br />
Kaua‘i Memorial Gardens, Līhu‘e<br />
5 percent discount on cemetery property <strong>and</strong> funeral<br />
plans (preneed). Not good toward <strong>at</strong>need services<br />
<strong>and</strong> merch<strong>and</strong>ise.<br />
Kaua‘i SelfStorage, Līhu‘e<br />
10 percent off regular rental r<strong>at</strong>e plus one free lock<br />
with rental of any size unit.<br />
Kayak Kaua‘i, Kapa‘a<br />
10 percent discount on tours <strong>and</strong> rentals.<br />
Kujo’s Mini Mart, Kalāheo<br />
10 percent off everything, except alcohol, cigarettes<br />
<strong>and</strong> gift items.<br />
New Leaf Skin Care, Līhu‘e<br />
15 percent off all skin care services.<br />
North Shore General Store, Princeville<br />
20 percent off café prices.<br />
Precision Tinting Kaua‘i, Līhu‘e<br />
15 percent off regular price.<br />
Progressive Expressions, Kōloa<br />
10 percent off originalmarked prices, except<br />
surfboards.<br />
Sweet N Sassy, ʻEleʻele<br />
10 percent off all regularpriced merch<strong>and</strong>ise, not<br />
including sale items or other instore promotions.<br />
The Bikini Room, Hanalei<br />
15 percent off any regularpriced items. Offer not to<br />
be combined with any other, not good on sales or<br />
discounted items.<br />
Tropics Isl<strong>and</strong> Therapy, ʻEleʻele<br />
$10 off a 30minute massage.<br />
Wings Over Kaua‘i, Kalāheo<br />
10 percent off, three passenger maximum, two<br />
passenger minimum. Direct booking only.<br />
Members can pick up their Coop Connections Card <strong>at</strong> KIUC’s main office in Līhu‘e. If your business would like<br />
to particip<strong>at</strong>e in the program, or for more inform<strong>at</strong>ion, please contact Maile Moriguchi <strong>at</strong> 246.4348.
Call it<br />
Cost-effective<br />
Economical<br />
Penny-wise<br />
Prudent<br />
Sparing<br />
Thrifty<br />
Frugal<br />
Use it, <strong>and</strong> people will call you brilliant.<br />
No m<strong>at</strong>ter wh<strong>at</strong> you call it, the Coop Connections Card will save you money on<br />
goods <strong>and</strong> services of all kinds. Just take it with you wherever you go. Pull it out<br />
anywhere you see a Coop Connections sticker. And say hello to the savings.<br />
The card is yours. The savings are yours. All because you’re a member of a<br />
Touchstone Energy cooper<strong>at</strong>ive. To learn more, visit www.kiuc.coop. We’re always<br />
looking out for you.<br />
DECEMBER 2011 53
St<strong>at</strong>ement<br />
of Oper<strong>at</strong>ions<br />
For the period 01/01/2011 – 10/31/2011<br />
54 KIUC CURRENTS<br />
By Karissa Jonas, CFO<br />
We are pleased to report th<strong>at</strong> the KIUC results<br />
of oper<strong>at</strong>ions through October 31, 2011, are<br />
strong. However, the weak economy only shows<br />
slight signs of recovery. Electricity usage on the<br />
isl<strong>and</strong> is 1 percent higher than in the prior year.<br />
Regardless of the slightly improved sales volume,<br />
KIUC is still doing everything it can, while<br />
maintaining safety <strong>and</strong> reliability, to reduce costs,<br />
oper<strong>at</strong>e efficiently <strong>and</strong> effectively, <strong>and</strong> continue to<br />
maintain a strong financial position. Revenues,<br />
expenses <strong>and</strong> net margins totaled $153.0 million,<br />
$144.1 million <strong>and</strong> $8.9 million, respectively, for<br />
the 10month period ending October 31, 2011.<br />
As is the case for all electric utilities, the cost of<br />
power gener<strong>at</strong>ion is the largest expense, totaling<br />
$94.5 million, or 61.8 percent of revenues. Fuel<br />
costs are the largest component of power<br />
gener<strong>at</strong>ion, totaling $82.0 million, or 53.6 percent<br />
of revenues, <strong>and</strong> representing 86.7 percent of the<br />
cost of power gener<strong>at</strong>ion. The remaining $12.5<br />
million, or 8.2 percent of revenues <strong>and</strong> 13.3<br />
percent of the cost of power gener<strong>at</strong>ion,<br />
represents the cost of oper<strong>at</strong>ing <strong>and</strong> maintaining<br />
the gener<strong>at</strong>ing units.<br />
Percentage of Total Revenue<br />
Taxes<br />
8.4%<br />
Depreciaon &<br />
Amorzaon<br />
7.3%<br />
Administrave &<br />
General<br />
Net of Non-Operang<br />
Margins<br />
6.9%<br />
Markeng &<br />
Communicaons<br />
0.7%<br />
Interest<br />
4.7%<br />
Member Services<br />
1.7%<br />
Net Margins<br />
5.8%<br />
Transmission & Distribuon<br />
Operaon & Maintenance<br />
2.7%<br />
Producon Operaon &<br />
Maintenance<br />
7.9%<br />
Fuel & Purchased<br />
Power Costs<br />
53.6%<br />
The cost of oper<strong>at</strong>ing <strong>and</strong> maintaining the<br />
electric lines totaled $4.2 million, or 2.7 percent<br />
of total revenues. The cost of servicing our<br />
members totaled $2.7 million, or 1.7 percent of<br />
revenues. The cost of keeping our members<br />
informed totaled $1.0 million, or 0.7 percent of<br />
revenues. Administr<strong>at</strong>ive <strong>and</strong> general costs—<br />
which include legisl<strong>at</strong>ive <strong>and</strong> regul<strong>at</strong>ory expenses,<br />
engineering, executive, human resources, safety<br />
<strong>and</strong> facilities, inform<strong>at</strong>ion services, financial <strong>and</strong><br />
corpor<strong>at</strong>e services, <strong>and</strong> board of director<br />
expenses—totaled $10.9 million, or 7.2 percent of<br />
revenues.<br />
Being very capital intensive, depreci<strong>at</strong>ion <strong>and</strong><br />
amortiz<strong>at</strong>ion of the utility plant costs $11.1<br />
million, or 7.3 percent of revenues. Although not<br />
subject to federal income taxes, st<strong>at</strong>e <strong>and</strong> local<br />
taxes amounted to $12.9 million, or 8.4 percent of<br />
revenues. Interest on longterm debt, <strong>at</strong> a<br />
favorable sub5percent interest r<strong>at</strong>e, totals $7.2<br />
million, or 4.7 percent of revenues. Nonoper<strong>at</strong>ing<br />
net margins added $0.5 million to overall net<br />
margins. Revenues less total expenses equal<br />
margins of $8.9 million, or 5.8 percent of<br />
revenues. Margins are alloc<strong>at</strong>ed to consumer<br />
members <strong>and</strong> paid when appropri<strong>at</strong>e.
Simple<br />
Pleasures<br />
Joe Fontanilla recently gave his<br />
100th pint of blood <strong>at</strong> the Blood Bank<br />
of Hawai‘i’s blood drive.<br />
Parting Shot<br />
KIUC President <strong>and</strong> CEO David Bissell speaks during the Contractors<br />
Associ<strong>at</strong>ion of Kaua‘i’s 54th Annual Meeting <strong>and</strong> Install<strong>at</strong>ion Dinner<br />
on December 1 .<br />
We are always looking for interesting items to fe<strong>at</strong>ure in SImple Pleasures <strong>and</strong> Parting Shot. If you have an item to share with<br />
readers, please email currents@kiuc.coop or send it to: KIUC Currents, 4463 Pahe‘e Street, Suite 1, Līhu‘e, HI 967662000.<br />
DECEMBER 2011 55
December 2011<br />
Volume 8, Number 6<br />
David Bissell<br />
President <strong>and</strong> CEO<br />
20112012 KIUC Board of Directors<br />
Chairman: Teofilo “Phil” Tacbian<br />
Vice Chairman: Steve M. Rapozo<br />
Treasurer: David Iha<br />
Secretary: Allan Smith<br />
Board: Carol Bain, Stu Burley, Ben Sullivan,<br />
Jan TenBruggenc<strong>at</strong>e, Peter Yukimura<br />
Finance & Audit<br />
Chairman: Allan Smith<br />
Members: Stu Burley, Jan TenBruggenc<strong>at</strong>e,<br />
Peter Yukimura<br />
Government Relaons/Legislave Affairs<br />
Chairman: David Iha<br />
Members: Stu Burley, Steve Rapozo, Allan<br />
Smith<br />
Member Relaons<br />
Chairman: Steve Rapozo<br />
Members: Carol Bain, Ben Sullivan,<br />
Jan TenBruggenc<strong>at</strong>e<br />
Nominang Commiee<br />
Chairman: Peter Yukimura<br />
Policy<br />
Chairman: Peter Yukimura<br />
Members: Carol Bain, Stu Burley, Ben Sullivan<br />
Str<strong>at</strong>egic Planning<br />
Chairman: Ben Sullivan<br />
Members: Carol Bain, David Iha, Jan<br />
TenBruggenc<strong>at</strong>e, Peter Yukimura<br />
4463 Pahe‘e Street, Suite 1<br />
Līhu‘e, Hawai‘i 967662000<br />
808.246.4300 ■ www.kiuc.coop<br />
currents@kiuc.coop<br />
HI-130<br />
Powerlines<br />
Mahalo,<br />
I want to talk about the wonderful community<br />
we live in. I know there are always issues <strong>and</strong><br />
frustr<strong>at</strong>ions, but when something important comes<br />
from nowhere, we often see how good we have it.<br />
When my wife, Carla, <strong>and</strong> I first moved to Kaua‘i<br />
with our daughter, K<strong>at</strong>hleen, we were impressed<br />
with the friendliness of everyone we met. We were<br />
welcomed <strong>and</strong> quickly became part of the<br />
community. It has proven to be a gre<strong>at</strong> place to live, <strong>and</strong> we love our friends<br />
<strong>and</strong> our home.<br />
Unfortun<strong>at</strong>ely, not everyone feels this way about Kaua‘i. I would suggest th<strong>at</strong> if you<br />
don’t feel a part of the community, take the time <strong>and</strong> make the effort to become<br />
involved. There are countless ways to do this—whether it is through community<br />
service groups such as Lions or Rotary, senior centers, Zonta, the Chamber of<br />
Commerce or any of the many nonprofit organiz<strong>at</strong>ions on our isl<strong>and</strong>.<br />
If you take a step to become more involved, I think you will see wh<strong>at</strong> I mean.<br />
It also is th<strong>at</strong> time of year when some peoples’ lives become a lot more difficult.<br />
During the holidays, lack of food <strong>and</strong> extra money to purchase gifts can be a terrible<br />
burden on many families. You can support local food banks or contribute to local<br />
organiz<strong>at</strong>ions or church groups th<strong>at</strong> directly affect kids in our community. Zonta’s<br />
Christmas program, Toys for Tots <strong>and</strong> Salv<strong>at</strong>ion Army Angel Trees are everywhere, with<br />
more requests than ever for don<strong>at</strong>ions. There is no better way to become part of the<br />
community than to help its children.<br />
I am writing this to remind everyone th<strong>at</strong> even when life seems complic<strong>at</strong>ed <strong>and</strong><br />
hard—even when it seems overwhelming <strong>and</strong> stressful—stop <strong>and</strong> take a look around.<br />
Our community is an amazing place to live, grow <strong>and</strong> raise a family. It has become this<br />
way because of the efforts of all of you.<br />
I am proud to live on Kaua‘i, <strong>and</strong> hope you feel the same. Have a very happy holiday<br />
season. We will see you next year!<br />
David Bissell