Ikea Kitchens & Appliances 2013

All about our guarantees
FREE
5
Year
arantee
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Everyday life at home makes high
demands of a kitchen, which is why
we test our kitchens thoroughly
to ensure that they can easily take
the strain of heavy weights, high
temperatures and constant use.
We offer you a free 25-year
guarantee that covers defects in
the materials and workmanship of
our FAKTUM kitchen system.
All kitchen mixer taps have a free
10-year guarantee and all IKEA
appliances have a free 5-year
guarantee.
These guarantees are valid for
domestic use and are subject to the
terms and conditions stated on the
next page.
FAKTUM kitchen system
FREE
25
Year
Guarantee
What products are covered under this
guarantee?
This guarantee covers all of the following parts of the
FAKTUM kitchen system: • Cabinet frames • Fronts
• INTEGRAL hinges • RATIONELL fully-extending drawers
• RATIONELL shelves in tempered glass and melamine
• RATIONELL wire baskets • Plinths • Legs • Cover panels
• Deco strips/mouldings • Worktops that are at least 3.8cm thick • Sinks
• PERFEKT shelf and wine shelf • RATIONELL base trays for base cabinets
• RATIONELL under-oven drawers • RATIONELL floor-level drawers • RATIONELL
dish drainers for wall cabinets.
Products not covered under this guarantee
Knobs, handles and worktops that are less than 3.8cm thick. See also general
conditions mentioned below.
Free-standing kitchens
What products are covered under this guarantee?
This guarantee covers defects in materials and workmanship on all the parts in
the VÄRDE free-standing kitchen range.
Products not covered under this guarantee
VÄRDE knobs and handles, appliances (separate guarantee applies see below),
mixer taps, shelves and wall shelves in solid wood are not covered under this
guarantee. See also general conditions mentioned below.
FYNDIG kitchen system
FYNDIG is not covered by this guarantee.
APPLIANCES
FREE
5
Year
Guarantee
What is covered under this guarantee?
The guarantee covers faults in the appliance, which have
been caused by faulty construction or material faults, from
the date of purchase from IKEA or delivery by IKEA if later.
This guarantee applies to domestic use only. The exceptions
are specified under the heading: “Not covered under
this guarantee”. Within the guarantee period, the cost of
remedying the fault e.g. repairs, parts, labour and travel for the IKEA engineer
or service provider, will be covered, provided that the appliance is accessible
for repair without special expenditure. Defective parts become the property
of IKEA.
How long is the guarantee valid?
This guarantee is valid for 5 years from the original date of purchase of the
IKEA appliance from IKEA, or delivery by IKEA if later. LAGAN appliances have
a 2-year guarantee valid from the original date of purchase, or delivery by IKEA
if later. If service work is carried out during the guarantee period, this will not
extend the guarantee period for the appliance, or the new parts.
Which appliances are covered under this guarantee?
The 5-year guarantee is valid for all IKEA appliances, except LAGAN appliances,
which have a 2-year guarantee.
Not covered under this guarantee
All appliances purchased from IKEA before 1st of August 2007.
Who will execute the service?
The IKEA service provider will provide the service through its own service
operations or authorised service partner network.
What is not covered under this guarantee?
• Normal wear and tear • Deliberate or negligent damage, damage caused by
failure to observe operating instructions, incorrect installation or by connection
to the wrong voltage, damage caused by chemical or electro-chemical reaction,
rust, corrosion or water damage including but not limited to damage caused by
excessive lime in the water supply, damage caused by abnormal environmental
conditions • Consumable parts including batteries and lamps • Non-functional
and decorative parts which do not affect normal use of the appliance, including
any scratches and possible colour differences • Accidental damage caused by
foreign objects or substances and cleaning or unblocking of filters, drainage
systems or soap drawers • Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs, casings and parts of casings - unless
such damage can be proved to be due to production faults • Cases where no
fault could be found during a technician’s visit • Repairs not carried out by our
appointed service providers and/or an authorised service contractual partner,
or where non-original parts have been used • Repairs caused by installation
which is faulty or not according to specification • The use of the appliance in a
non-domestic environment i.e. professional use • Transportation damages. If
a customer transports the product to their home or other address, IKEA is not
liable for any damage that may occur during transport. However, in the case
of IKEA delivery of the product to the customer’s delivery address, eventual
damage to the product that occurs during this delivery will be covered by IKEA
(but not under this guarantee). For claims under this last particular condition,
the customer should contact IKEA Customer Service at IKEA.co.uk • Cost for
carrying out the initial installation of the IKEA appliance. These restrictions do
not apply to work carried out by a qualified specialist using our original parts in
order to adapt the appliance to the technical safety specifications of another
EU country.
See also general conditions mentioned below.
KITCHEN MIXER TAPS
FREE
10
Year
Guarantee
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps
at IKEA, except LAGAN kitchen mixer tap. This guarantee
covers defects in materials and workmanship. This
guarantee applies to taps put to domestic use only.
Not covered under this guarantee
This guarantee does not apply if the products have been used
in a corrosive environment. See also general conditions mentioned below.
_____________________________________
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it’s covered under the guarantee.
IKEA will then, at its choice, either repair the defective product or replace it
with the same or a comparable product. In these cases, IKEA will be responsible
for the cost of repairs, spare parts, labour and travel for IKEA repair staff or
service engineers, provided that the product is accessible for repair without
IKEA incurring additional expenditure to gain access. This will not apply in
cases where repair work has not been authorised by IKEA. Any defective parts
removed in the course of repair works will become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate
replacement. IKEA will decide, at its discretion, what will constitute an
appropriate replacement.
Conditions for the guarantees
The guarantees are valid from the date of purchase at IKEA (or delivery by IKEA
if later). The original purchase receipt (or email confirmation if ordered online) is
required as proof of purchase.
Exclusions
The guarantees do not apply to products that have been stored or assembled
incorrectly, used inappropriately, abused, misused, altered, or cleaned using
incorrect cleaning methods or cleaning products, (see “Care instructions”). The
guarantees do not cover normal wear and tear, cuts or scratches, or damage
caused by impacts or accidents. The guarantees do not apply if products have
been placed outdoors or in a humid environment or if the products have been
used for non-domestic purposes (unless otherwise stated). The guarantees do
not cover consequential or incidental damage suffered by any person.
The guarantees are for the benefit of the original purchaser of the product.
For details, see the guarantee conditions and description for every product.
Care instructions
To be able to benefit from these guarantees, you must follow the specific care
instructions for every product. You will find all care instructions in the IKEA stores
and on the IKEA web site: IKEA.co.uk
General legal rights:
Each guarantee gives you specific legal rights. The guarantee is provided to you
free of charge and in addition to the rights given to you by law. It does not, in
any way, affect the rights given to you by law. Items excluded from the IKEA free
extended guarantees will still be covered by the rights given to you by law.
How to reach us if you need service:
Contact your local IKEA store. You will find the address and phone number on
page 317 in the IKEA catalogue or at IKEA.co.uk Save your sales receipt or
email confirmation as proof of purchase. Proof of purchase is required for the
guarantees to be valid.
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