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Worldscope Database Datatype Definitions Guide

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Client Support Services<br />

Data Support Helplines<br />

Sales/Vendor Support<br />

Issue 6<br />

<strong>Worldscope</strong> is a large and complex database, with a dynamic company population<br />

that is evolving daily. Thus, we maintain a dedicated and knowledgeable client<br />

support group to work directly with our clients to help them understand and utilize<br />

<strong>Worldscope</strong> data in their fiduciary roles. <strong>Worldscope</strong> client support services are<br />

considered an integral part of your annual <strong>Worldscope</strong> subscription fee and clients<br />

are encouraged to contact us directly by e-mail or phone whenever any questions<br />

arise with regard to <strong>Worldscope</strong> data or its use.<br />

Client Services<br />

Email: TF-<strong>Worldscope</strong>ClientServices@thomson.com<br />

Phone: +1 800.228.3220 (from USA only)<br />

Phone: +353 61 771240<br />

Fax: +353 61 771201<br />

For questions regarding data delivery and technical support, please contact<br />

Theresa Doran, <strong>Database</strong> Administrator & Vendor Services<br />

Phone: +1 203 551 7348<br />

Email: theresa.doran@thomson.com<br />

<strong>Worldscope</strong> Product Information<br />

Documentation<br />

Client Visits<br />

Please visit our website at http://www.thomson.com/financial or contact your local<br />

Thomson Financial office.<br />

In addition to the <strong>Worldscope</strong> Data <strong>Definitions</strong> <strong>Guide</strong> several pieces of technical<br />

support materials are available to assist you in using and understanding <strong>Worldscope</strong>.<br />

A monthly status report is also available.<br />

In addition, many of our third party software vendors also provide documentation on<br />

their implementation of the <strong>Worldscope</strong> <strong>Database</strong>. Please call your vendor to obtain<br />

copies of these.<br />

<strong>Worldscope</strong> representatives will be happy to meet with clients by arrangement, to<br />

discuss any issues related to their use of the data.<br />

© Thomson Financial 2003-2007 12 Confidential Information of Thomson Financial

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