Terms and Conditions of Contract - UPS Supply Chain Solutions

5. No action for physical loss or damage may be maintained against us unless (1) claimant strictly complies with
all requirements of this Subsection D; and (2) claimant commences the action within two (2) years from date
of arrival of the shipment at destination or from the date the shipment should have arrived or from the date on
which carriage stopped.
6. When salvage becomes our due to claim settlement, it will be picked up at our sole discretion.
7. For information on claim procedures for international shipments, contact the local UPS Supply Chain
Solutions office.
8. All claims for loss or damage are subject to proof of value.
9. For purposes of this Section only, no action shall be deemed to have commenced until receipt by us of service
of process of the action.
E. Overcharge Claim Requirements
1. Claims for overcharges or billing adjustments MUST be made in writing and delivered within 60 calendar
days of date of shipment to the following addresses: For United States and Canada:
For United States and Canada: For International:
Quality Assurance Department UPS Supply Chain Solutions
Keystone Industrial Park (Local office address)
Box 7
Scranton, PA 18577
2. No action for overcharge or billing adjustments may be maintained against us unless (1) claimant strictly
complies with all requirements of this Subsection E; and (2) claimant commences the action within one (1)
year from the date of acceptance of the shipment by us unless otherwise required by Federal, State or
applicable law, rule or regulation applicable to the shipment. For purposes of this Section only, no action
shall be deemed to have commenced until receipt by us of service of process of the action.
IX. K-VAN SERVICE
A. At the request of the Shipper, we will handle all shipments requiring inside pickup, inside delivery, or related
origin and destination services under K-Van Service, and assess applicable charges. Shipments must be
registered by e-mail at kvan@ups-scs.com, facsimile at (913) 469-5660, or by telephone at (800) 455-4858,
and accepted by us, prior to tendering shipments to us.
1. Shipments requiring inside delivery, unpacking, and other destination services must be registered and
accepted by us prior to tendering shipments to us, and by no later than 4:00 PM, destination community time,
the day the shipment is tendered to us.
2. Shipments requiring inside pickup or other origin services must be registered by 4:00 PM, origin community
time, the business day prior to the date of pickup.
3. Shipments will be scheduled for delivery by 5:00 PM, Monday through Friday (excluding holidays) based on
the service level requested unless otherwise requested and accepted by us at the time of registration.
B. Unless otherwise requested and accepted by us on or prior to the date of shipment, inside delivery services will
include a crew of two workers equipped with material handling tools appropriate for the delivery, based on
information provided by the Shipper or Consignee. Additional charges may apply for:
1. Equipment for ascending/descending stairs, floor coverings, climate control, cranes, rigging tools, fork lifts,
and other nonstandard van equipment.
2. Padded van pickup or delivery to points not identified as local delivery points.
3. Inside pickup.
4. Shipment preparation including packing, skidding, and crating.
5. Assembly, disassembly, or installation.
6. Shipments requiring more than a crew of two (2), or shipments of more than ten (10) pieces.
C. Shipments subject to advance arrangements (additional charges may apply) include:
10