Resume for Wayne Hyrkas, Technical Writer 1 - Bellsouthpwp.net

Wayne M. Hyrkas
Technical Writer - Process Analyst
Documentation Specialist
Home: 770-840-3868
hyrkas_w@bellsouth.net
PROFESSIONAL OBJECTIVE: To secure a position as technical writer where I can create technical
documentation on organizational and enterprise related system policies, procedures, standards, manuals,
instruction books, and related technical and administrative publications:
Write documentation on network and enterprise process policy, standards, baseline,
practice, procedure and guidelines.
Write best practices documentation on network and enterprise hardware and software
architecture, infrastructure, configuration, setup, operations, maintenance and
troubleshooting.
Maintain near real-time security on network configuration changes.
Maintain security documentation for required audits and tracking.
CURRENT TRAINING:
Information Mapping and FrameMaker 7.0, 2004.
RoboHelp HTML X5, 2004.
IBM Design Flow process analysis constructs and tools, 2004.
SmartDraw BPR 2003.
UNIX current 2004.
EDUCATION:
Fixed Plant Carrier Repair: A six-month course in maintenance, troubleshooting and
repair of troposcatter microwave radio communications equipment. U.S. Army Signal
Corps and School, Ft. Monmouth, NJ.
University of Minnesota 1977 Speech-Communication and Business Administration.
University of Minnesota 1981 Speech-Communication and Business Administration
Research Associate.
PROFESSIONAL TOOLS AND SKILLS
Creating Web - Based Documentation and Online Help
Robohelp HTML X5.
Adobe File Maker, Acrobat Writer, PDF Converters.
Adobe Acrobat version 5.0.0, four years experience.
JASC HyperSnap DX Graphics Capture 2000, three years experience.
JASC Software Paint Shop Pro, version 5.01, three years experience.
Experience with FrameMaker 5.0 and 7.1
Hardware Experience
Three years field service experience in microwave and tropo-scatter installation, operation
and repair.
One year field service experience as a commercial and residential alarm service
technician.
One year documenting hardware on a mainframe super computer at Star Technologies.
One year documentation, field service, on-line hardware and software support for Comm-
Squared Systems.
Three years plus experience documenting server and remote hardware and software with
Bellsouth/CingularWireless.
Resume for Wayne Hyrkas, Technical Writer
1

Open Unified Messaging,
Network Architecture and Infrastructure
Three years with Cingular Wireless, and three+ months with Prudential Vendor Systems
Application Development team. Glenayre Electronics, who developed OpenUMS API to
integrate instant messaging, email, PIM and voicemail portal accessibility.
Process Analysis
IBM Design Flow process analysis constructs and tools.
Visio Professional 2000, 3 years experience.
Axon 2001 Information Mapper, version 2, two years experience.
SmartDraw and ProVision by ProForma.
Advanced Experience with Microsoft Office
Microsoft Excel 2000, version 9.0.27, three years experience.
Microsoft Front Page Web Creation, version 4.02.2716, three months experience.
Microsoft Office 2000, including Visio, Excel, PowerPoint, and Outlook ten years
experience.
Help Authoring: Robo Help Authoring Tool version 7, six-months experience.
E Doc Mgmt: Source Safe Archive and Version Control, one-year experience.
UNIX-Solaris: UNIX C Shell, NROFF/TROFF, three years experience. Current 2004.
PROFESSIONAL EXPERIENCE
March 17 2003 - April 30, 2004
Position: Technical Writer
Employer:
Insight Global, Inc, Ryan Siddens, Recruiter 4330 Georgetown Square, Suite
506, Atlanta, GA 30338 770-454-7990.
Client: Glenayre, Inc, 11360 Lakefield Drive Duluth, Georgia, 30097 770-283-1000.
Glenayre uses carrier-grade platforms for delivery of services in IP-based
and circuit-switched telephony networks including person to person
multimedia messaging. Customers are able to configure notification options
such as including a single email address that they wish to have. The voice
mail deposited into, integrating voice activation technology with Unified
Messaging Services.
Contact: Alana Moss, Senior Technical Writer - (770) 283-1765.
Linda Lemelin, Linda, Writer-supervisor.
Lemelin@Glenayre.com - (770) 283-1765
Tasks: Updated the MessageMe Administration Guide using FrameMaker 7.0.
The MessageMe software suite provided functionality necessary to convert
and integrate voicemail, email, fax, and multi-media messages and provide
the user with single gateway delivery to a specified email address. or G3
phone.
Resume for Wayne Hyrkas, Technical Writer
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July 2003 - January 2004
Position: Technical Writer, Business Process Analyst
Employer:
Think Resources Energy Group, 280 Technology Parkway, Norcross, GA 30092 770-
390 9888.
Client: Parsons, Inc. 5390 Triangle Parkway, Norcross, GA 30092. An international
engineering firm providing Verizon with
capital asset evaluation data and survey services.
Contact: Tom Basler, RECAPP Program Manager, 678 969 2332, tom.basler@parsons.com.
Tasks: Used IBM DesignFlow business process to analyze and document sigma six
processes for asset validation field surveys and tools (ART) and real estate
capitalization (RECAPP. Used Visio to chart process and work flow for program to
survey telephone company central office facilities, and populate a real estate
capitalization planning and forecasting program called RECAPP (PPTI, Inc.).
Designed tracking database for incoming CAD drawings. Responsible for editing and
updating asset narratives. Responsible for project management of the front-end
processes. Analyzed business processes involved in providing Verizon with capital
valuation survey information for capital modeling,
planning and improvement of infrastructure facilities. I analyzed and produced
process charts for the following areas:
Front and backend business processes analysis.
Asset review tools.
Quality assurance policy, process and procedures library
Training materials and manuals for the real- estate valuation survey team.
Proposals for change.
D e c e m b e r 2 0 0 3 t o J a n u a r y 2 0 0 4
Position: Contract Technical Writer (Concurrent with Parsons, Inc)
Employer: TekSystems, Inc. 1200 Ashwood Pky, Suite 350, Atlanta, GA 30338.
Client:
Nextel Business Transformation Unit, 5650 Jay Bird Lane, Norcross, GA. .
Contact: Gena Hagler, Nextel Business Transformation manager, 678-618-7777.
Tasks:
November 2000 to June 2003
Provided process flow analysis diagrams using IBM DesignFlow to analyze
Customer Repair Options and Managing Account Modifications.
Position: Contract Technical Writer
Employer:
Think Resources Energy Group, 280 Technology Parkway, Norcross, GA 30092 770-
390 9888.
Client: Bellsouth/Cingular Wireless, Inc. 5565 Glenridge Connector, Glenridge Highlands II,
Suite 930, Atlanta, GA. 30342. Bellsouth-Cingular Wireless, a national company
developing innovative telephony and telecommunication software applications for
wireless voice and data signal processing and message handling, system
administration, analysis and troubleshooting.
Contact: Don Cardina, new applications division manager, Cingular Wireless,
don.cardina@cingular.com - 404-713-0185.
Resume for Wayne Hyrkas, Technical Writer
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Tasks:
Manuals:
September 2000 to October 2000
Write documentation on network architecture, infrastructure, configuration,
setup, operations, maintenance and troubleshooting.
Worked as the team technical writer, reporting to the division manager.
Determined documentation required for intended audience. Attended
development team meetings, met with software designers and engineers.
Videotaped design sessions, converted to documentation.
Acquire subject knowledge by interviewing product developers, software
engineers, software development teams, and subject matter experts, observing
performance of production methods, referring to technical specifications,
blueprints, engineering illustrations, and trade journals.
Wrote user manuals (web ready) for Product users and System Support
Engineers on Cingular wireless product applications.
System Admin and Operations Manual on the Message Waiting Indicator (MWI)
application, which delivers short text messages (SMPP to SS7) messages to and
from external Short Message Entities (ESMEs).
MWI Troubleshooting Guide including troubleshooting flowchart for LAN and
WAN network faults (for both TDMA and GSM Markets), and wireline/wireless
MWI faults.
System Admin and Operations Manual on the Multiplexers/Concentrator
application (MUX), which provides SMSC, connection, concentration, least cost
routing and service validation for ESME service requests.
System Admin and Operations Manual on the Signaling Transfer Point
Management Platform called CNOT (Central Notification) that provides traffic
management for wireline/wireless traffic.
Documented the Alarm and monitoring interfaces to these applications
Developed documentation and process flow diagrams for these applications.
CNOT System administration and User Reference Manual.
Position: Contract Technical Writer
Employer:
Maxim Group, Atlanta GA.
Client: ANTEC, Inc., 11450 Technology Circle, Duluth, GA 30097. ANTEC is a Georgia
company specializing in developing and marketing broadband hardware products
including hybrid coax to fiber optics
Contact: Clyde Elder, Senior Technical Writer-Work: 678 473-8217.
Tasks:
Manuals:
March 2000 to August 2000
Wrote and updated manuals for internal system support engineers on ANTEC
hybrid fiber/coaxial broadband network.
communications hardware, transponder installation and testing.
Updates to the Battery power supply Installation and Testing.
Updates to the Zero-Battery Enclosure EP0-120 (Pole Mount) and EGO 120
(Ground Mount).
Position: Contract Technical Writer.
Employer:
Innovative Employee Solutions, a subdivision of SAIC Inc.
Client: SAIC, Inc. Charlotte, NC. SAIC Inc. is an employee owned software development
company that specializes in software for financial institutions.
Contact: No longer works there.
Resume for Wayne Hyrkas, Technical Writer
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Tasks: Wrote functional specification documents on legacy software application. The FSD's
provided the basis for written and standardized software-testing plans for each
module. The software suite is called CRISP (Customer Relations Integrated Solution
Package) used by banks to track all aspects of customer relations and sales of
financial products. The FSD's were written against Windows GUI standards. Used
Paint Shop Pro 5.0 for illustrations and flowcharts, Microsoft \Word, Excel, and
Axon 2000 for information mapping. The functional specifications provided
information at the window and tabbed page level including:
Manuals:
May 1998 to November 1999
Functional module nametab order, Fields and controls enabling and displaying
logic for tabbed pages and controls, and messages.
Position: Full-Time Technical Writer
Employer: Rockwell-DataMyte LLC. 14960 Mtka Industrial Blvd., Mtka, MN 55435.
Contact: John Parsons, Senior Technical Writer, Mike McCalley, Marketing Manager, 952-
939-6303.
Tasks: Created new user manuals and RoboHelp files for the company's statistical process
analysis and control software used by corporation's world wide to measure and
assess the quality of manufactured parts. Wrote documentation on automated
quality assurance software including:
Manuals:
December 1996 to August 1997
Quantum Pathfinder Product User's Guides. Quantum SPC software provides
the foundation for constructing part analysis setups for both short-run variable
characteristics or attributes data collection, and defect lists.
DataMyte Inspector User's Guide. DataMyte Inspector software enables a PC to
function as a data collector to collect data about your incoming inspection
process, for both variable and attribute data using a variety of gages, or input
devices; monitor and analyze the results of the inspection process; store
collected data in DataMyte Quantum software.
Quantum SPC/DC User's Guide. This software allows you to monitor your
process output for quality in real time, as it is occurring. Statistical data helps
detect patterns and trends in a process output before the process produces
wasted manufacturing resources. Software allows set up, entry of label
information, collection and analysis of characteristic data, determination of in or
out of process and corrective action.
Position: Contract Technical Writer
Employer:
Western Technical Services, Mpls, MN.
Client: Prudential Vendor Administration Systems, Inc, 3033 Campus Dr., Plymouth, MN
55441.
Contact: Brian Stoneburg, 612-557-3664.
Tasks: Documentation for Prudential software development team on
Prudential Insurance Integrated System Software including: Vendor
Administration Systems Document Catalog, Vendor Administration Systems
Naming Standards.
June 1994 to August 1994
Position: Contract Technical Writer.
Employer: Western Technical Services, 612-835-5419.
Client: ADC Telecommunications, Mpls, MN.
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Contact: Duane Beecher, ADC Telecommunications: 612-938-3597.
Manuals: Documented coax to Fiber to the curb hardware.
February 1994 to April 1994
Position: Contract Technical Writer.
Employer: Advance-Possis Technical Services.
Client: Check Printer, Inc. St. Paul, MN.
Manuals: Check Printer User Manual.
June 1993 to July 1993
Position: Contract Technical Writer.
Employer: Western Technical Services.
Client: Medtronic BioMedicus., 9600 W. 76th St. Eden Prairie, MN 55344, 763 514-
4000.
Manuals: Field service manual on the Bio-Cal 400-hematology blood-bypass induction
pump.
October 1992 to June 1993
Position: Full-Time Contract Technical Writer.
Employer: Medtronic Inc. Eden Prairie, MN.
Manuals: Physician and patient user manuals on trans-
subcutaneous induction devices for relief of chronic
pain.
January 1991 to April 1991
Position: Technical Writer
Employer: Technical Services F5524 Cray Research Park, 655 Lone Oak Dr. Eagan, MN
55121.
Client: CRAY Research, Inc. Chippawa Falls, WI
Manuals: Revised and updated translations of C-code kernel error messages in Unicos
(UNIX) operating system.
August 1990 to November 1990
Position: Technical Writer
Employer: Techniforce, Inc.
Client: Control Data Aviation Services, Inc. Mpls, MN.
Manuals: Created computer animated displays and graphics of flight controls for the
Boeing 737 used in the NW Airlines Pilot Flight Training Simulator.
March 1990 to April 1990
Position: Technical Writer
Employer: Strom Engineering Inc., 10505 Wayzata Blvd., Mtka, MN 55343 612-544-
8644.
Client: Numerix, Inc., 7008 Northland Drive, Mpls, MN 55428.
Contact: Jerome Howe, Jeff McCauley.
Manuals: Precision measurement software and hardware application for field service.
August 1988 to March 1989
Position: Technical Writer
Employer: Dacon Engineering & Service Co., Inc., 4725 Highway 7,
St. Louis Park, MN 55416
Client: Varitronics, Inc., 6835 Winnetka Circle, Brooklyn Park, MN 55428-1538.
Contact: Bill Schiesel, Mechanical Engineer 952-920-8040, 1-800-637-5461
Manuals: Standardized Quality Assurance Testing Procedures for the Typestyler Labeler
Product line.
May 1986 to May 1987
Position: Full-Time technical writer and telephone support services for hardware and
software.
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Employer: Com Squared Systems, Inc. 2020 Silver Bell Road, Suite 36, Eagan, MN
55122 (Now 5125 Peachtree Industrial Blvd, Norcross GA 30092.
Contact: Dave Bauman, Maintenance Supervisor, ComSquared System, Atlanta GA.
770-734-5300.
Manuals: Wrote custom software release bulletins for custom
relational database hardware and software.
June 1984 to December 1985
Position: Full-Time Technical Writer.
Employer: Star Technologies, Inc. 7101 Northland Circle, Suite 102, Brooklyn Park, MN
Contact: Nursel Gabe, Senior Technical Writer
Manuals: Wrote the field service manual on the ST-X array processor, the first aircooled
super computer.
References:
Ms. Alana Moss, Senior Technical Writer - (770) 283-1765
Ms. Linda Lemelin, Linda, Writer-supervisor, Lemelin@Glenayre.com - (770) 283-1765
Tom Basler, RECAPP Program Manager, 678 969 2332, tom.basler@parsons.com
Ms. Gena Hagler, Nextel Business Transformation manager, 678-618-7777
Mr. Don Cardina, new applications division manager, Cingular Wireless,
don.cardina@cingular.com - 404-713-0185.
Mr. Clyde Elder, Senior Technical Writer-Work: 678 473-8217.
Mr. John Parsons, Senior Technical Writer, Mike McCalley, Marketing Manager, 952-939-6303.
Mr. Duane Beecher, ADC Telecommunications: 612-938-3597.
Mr. Dave Bauman, Maintenance Supervisor, ComSquared System, Atlanta GA. 770-734-5300.
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