Arena Material: chapter 5 - AS Nida

odel 5-1: Simple Call Center
etup (cont’d.)
Output performance measures
Number of calls attempted, rejected, completed
By call type – total time in system
By resource – time on hold, number of calls on hold
Resource utilization – personnel, trunk lines
Terminating or steady-state
Time frame of interest for each replication
– Terminating – specific starting, stopping conditions (this model)
Stopping conditions could be of several forms – fixed time, count, condition (here)
– Steady-state – output performance measures are a limit as
simulated time → ∞
– Choice usually depends on intent of study, not on model logic