Arena Material: chapter 5 - AS Nida
Arena Material: chapter 5 - AS Nida
Arena Material: chapter 5 - AS Nida
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
odel 5-3: Overall Call-Center Stats<br />
esults<br />
Results from five replications<br />
Base Case – no additional staff, still 26 trunk lines<br />
Total Cost = $22,500.07<br />
Percent Rejected = 12.9%<br />
Add 3 of each of five staff types, 3 more trunk lines<br />
Total Cost = $22,668.69<br />
Is this better?<br />
Percent Rejected = 1.6%<br />
Use in Chapt. 6 for statistically valid experiments<br />
Statistical precision<br />
Compare several alternatives, select best<br />
Average over 5 replications<br />
Conf. int. half-widths in output<br />
Search for configuration that minimizes cost, subject to<br />
upper limit on percent rejected
Change language