Arena Material: chapter 5 - AS Nida

odel 5-2: Enhanced Call Center
ata Structure
Resources, Schedules
Resource, Schedule data modules
Trunk Line – fixed capacity at 26
Sales – on Schedule Sales Schedule
11 individual tech-support people on individual schedules
– Caution – must fill out each schedule to all 22 half-hour periods,
with leading/trailing 0’s if necessary ... use Edit via Dialog or
Spreadsheet, not graphical schedule editor
– Ignore option to avoid shifting back schedule over multiple days
– Include costing data for people in Resource data module
Define nonstationary arrival-rate function in Schedule
module – Arrival Schedule
– Enter trailing 0’s in Edit via Dialog or Spreadsheet, not graphical
schedule editor