Arena Material: chapter 5 - AS Nida

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odel 5-2: Enhanced Call Center hanges Incoming calls’ arrival rate varies over day Probabilistic model – Nonstationary Poisson process – More in Section 12.3 Instead of a constant rate (= 1 / mean interarrival time), specify a rate function ution – it’s sy to nerate this orrectly ... e text for tails – Arena supports piecewise-constant rate function – “step” functions Easy to specify, strong theoretical support – Rate-function specification: In Arena, rates MUST be in arrivals per HOUR, regardless of base time units or time intervals
odel 5-2: Enhanced Call Center hanges (cont’d.) Sales-staff size varies over day Data in text, Schedule data module, Sales Schedule Tech-support staff are partially cross-trained, work complicated schedule: Will use Arena Sets concept to implement this cross training
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Arena Material: chapter 5 - AS Nida

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