Arena Material: chapter 5 - AS Nida

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odel 5-1: Simple Call Center nimation (cont’d.) Variable animations for WIP at tech calls, sales For tech calls, <strong>Arena</strong> variable to animate is Process Product Type 1 Tech Call.WIP, etc. – pull-down list For sales calls, must include order-status calls seeking a real person: NR(Sales) + NQ(Process Sales Call.Queue) Plot number of trunk lines busy, NR(Trunk Line) Labeling, background boxes as in model logic
odel 5-1: Simple Call Center esults (one replication ... sample of size only one!!) Trunk-lines-busy plot Starts, ends at 0 – startup, termination logic Capped at 26 during run 735 attempted calls (User Specified section) 644 completed, other 91 rejected Sometimes see mixture of sales (green), orderstatus (blue) entities in sales queue Other “usual” outputs Times in system – separated out by call type Queue lengths, times in queue – separated out by resource Resource utilizations – normalized to [0, 1] by capacity
Page 1 and 2: Modeling Detailed Operations Chapte
Page 3 and 4: hat We’ll Do ... (cont’d.) Mode
Page 5 and 6: odel 5-1: Simple Call Center etup (
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Page 9 and 10: odel 5-1: Simple Call Center ata St
Page 11 and 12: odel 5-1: Simple Call Center rrival
Page 13 and 14: odel 5-1: Simple Call Center ech-Su
Page 15 and 16: odel 5-1: Simple Call Center rder-S
Page 17 and 18: odel 5-1: Simple Call Center rrival
Page 19: odel 5-1: Simple Call Center nimati
Page 23 and 24: odel 5-2: Enhanced Call Center hang
Page 25 and 26: odel 5-2: Enhanced Call Center ata
Page 27 and 28: odel 5-2: Enhanced Call Center odif
Page 33 and 34: odel 5-3: Overall Call-Center Stats
Page 41 and 42: odel 5-4: (s, S) Inventory Simulati
Page 51: odel 5-4: (s, S) Inventory Simulati

Arena Material: chapter 5 - AS Nida

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