Arena Material: chapter 5 - AS Nida
Arena Material: chapter 5 - AS Nida Arena Material: chapter 5 - AS Nida
odel 5-1: Simple Call Center nimation (cont’d.) Variable animations for WIP at tech calls, sales For tech calls, Arena variable to animate is Process Product Type 1 Tech Call.WIP, etc. – pull-down list For sales calls, must include order-status calls seeking a real person: NR(Sales) + NQ(Process Sales Call.Queue) Plot number of trunk lines busy, NR(Trunk Line) Labeling, background boxes as in model logic
odel 5-1: Simple Call Center esults (one replication ... sample of size only one!!) Trunk-lines-busy plot Starts, ends at 0 – startup, termination logic Capped at 26 during run 735 attempted calls (User Specified section) 644 completed, other 91 rejected Sometimes see mixture of sales (green), orderstatus (blue) entities in sales queue Other “usual” outputs Times in system – separated out by call type Queue lengths, times in queue – separated out by resource Resource utilizations – normalized to [0, 1] by capacity
- Page 1 and 2: Modeling Detailed Operations Chapte
- Page 3 and 4: hat We’ll Do ... (cont’d.) Mode
- Page 5 and 6: odel 5-1: Simple Call Center etup (
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- Page 9 and 10: odel 5-1: Simple Call Center ata St
- Page 11 and 12: odel 5-1: Simple Call Center rrival
- Page 13 and 14: odel 5-1: Simple Call Center ech-Su
- Page 15 and 16: odel 5-1: Simple Call Center rder-S
- Page 17 and 18: odel 5-1: Simple Call Center rrival
- Page 19: odel 5-1: Simple Call Center nimati
- Page 23 and 24: odel 5-2: Enhanced Call Center hang
- Page 25 and 26: odel 5-2: Enhanced Call Center ata
- Page 27 and 28: odel 5-2: Enhanced Call Center odif
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- Page 31 and 32: odel 5-2: Enhanced Call Center odif
- Page 33 and 34: odel 5-3: Overall Call-Center Stats
- Page 35 and 36: odel 5-3: Overall Call-Center Stats
- Page 37 and 38: odel 5-3: Overall Call-Center Stats
- Page 39 and 40: odel 5-3: Overall Call-Center Stats
- Page 41 and 42: odel 5-4: (s, S) Inventory Simulati
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odel 5-1: Simple Call Center<br />
nimation (cont’d.)<br />
Variable animations for WIP at tech calls, sales<br />
For tech calls, <strong>Arena</strong> variable to animate is<br />
Process Product Type 1 Tech Call.WIP, etc. –<br />
pull-down list<br />
For sales calls, must include order-status calls seeking a<br />
real person:<br />
NR(Sales) + NQ(Process Sales Call.Queue)<br />
Plot number of trunk lines busy,<br />
NR(Trunk Line)<br />
Labeling, background boxes as in model logic
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