Arena Material: chapter 5 - AS Nida

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odel 5-1: Simple Call Center un > Setup Replication Parameters tab (other tabs as usual) Base Time Units = Minutes Replication Length = Infinite (the default) Terminating Condition field: TNOW >= 600.0 && Total WIP == 0 <strong>Arena</strong> clock Variable Greater than or equal to 600 minutes, (6pm) Base Time Units Logical “and” Variable we maintained in model Equality test for zero It’s 6pm or later and there are no calls in the system. Could have used NR(Trunk Line) instead of Total WIP
odel 5-1: Simple Call Center nimation Place three Storage animations Initial Recording Delay, Tech Call Recording Delay, Order Status Delay Select proper Identifier in each from pull-down list Graphic behaves like Queue animations Four Queue animations Three tech-support call product types, sales Came with four Process modules specifying Seize Resource animations for three tech-support types, sales Resources Multi-unit Resource animations, as in Models 4-3, 4-4
Page 1 and 2: Modeling Detailed Operations Chapte
Page 3 and 4: hat We’ll Do ... (cont’d.) Mode
Page 5 and 6: odel 5-1: Simple Call Center etup (
Page 7 and 8: odel 5-1: Simple Call Center etup (
Page 9 and 10: odel 5-1: Simple Call Center ata St
Page 11 and 12: odel 5-1: Simple Call Center rrival
Page 13 and 14: odel 5-1: Simple Call Center ech-Su
Page 15 and 16: odel 5-1: Simple Call Center rder-S
Page 17: odel 5-1: Simple Call Center rrival
Page 21 and 22: odel 5-1: Simple Call Center esults
Page 23 and 24: odel 5-2: Enhanced Call Center hang
Page 25 and 26: odel 5-2: Enhanced Call Center ata
Page 27 and 28: odel 5-2: Enhanced Call Center odif
Page 33 and 34: odel 5-3: Overall Call-Center Stats
Page 41 and 42: odel 5-4: (s, S) Inventory Simulati
Page 51: odel 5-4: (s, S) Inventory Simulati

Arena Material: chapter 5 - AS Nida

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