Arena Material: chapter 5 - AS Nida

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odel 5-1: Simple Call Center rrivals, Direct to Service (cont’d.) Decide module – Determine Call Type Three-sided coin flip – Type = N-way by Chance – Add button for more sides of coin – Get new exit point for each Add, plus one for Else – Note that probabilities are entered as percentages (0-100, not 0-1) – Last entry is “else” Direct call to one of tech support, sales, or orderstatus areas Backed each area with colored box Alternative way to organize – Submodels
odel 5-1: Simple Call Center ech-Support Calls Assign module Change Entity Type for separating out in results Change Entity Picture for animation Store – Delay – Unstore for recording, product type selection Decide module for product type Different three-sided coin flip Direct to appropriate Process module for that product type Process modules for tech-support service Seize-Delay-Release Seize a unit from appropriate multi-unit Resource Use Tech Time defined in Expression data module Proceed to system exit logic ... later
Page 1 and 2: Modeling Detailed Operations Chapte
Page 3 and 4: hat We’ll Do ... (cont’d.) Mode
Page 5 and 6: odel 5-1: Simple Call Center etup (
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Page 9 and 10: odel 5-1: Simple Call Center ata St
Page 11: odel 5-1: Simple Call Center rrival
Page 15 and 16: odel 5-1: Simple Call Center rder-S
Page 17 and 18: odel 5-1: Simple Call Center rrival
Page 19 and 20: odel 5-1: Simple Call Center nimati
Page 21 and 22: odel 5-1: Simple Call Center esults
Page 23 and 24: odel 5-2: Enhanced Call Center hang
Page 25 and 26: odel 5-2: Enhanced Call Center ata
Page 27 and 28: odel 5-2: Enhanced Call Center odif
Page 33 and 34: odel 5-3: Overall Call-Center Stats
Page 41 and 42: odel 5-4: (s, S) Inventory Simulati
Page 51: odel 5-4: (s, S) Inventory Simulati

Arena Material: chapter 5 - AS Nida

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