Arena Material: chapter 5 - AS Nida
Arena Material: chapter 5 - AS Nida Arena Material: chapter 5 - AS Nida
odel 5-1: Simple Call Center rrivals, Direct to Service (cont’d.) Decide module – Determine Call Type Three-sided coin flip – Type = N-way by Chance – Add button for more sides of coin – Get new exit point for each Add, plus one for Else – Note that probabilities are entered as percentages (0-100, not 0-1) – Last entry is “else” Direct call to one of tech support, sales, or orderstatus areas Backed each area with colored box Alternative way to organize – Submodels
odel 5-1: Simple Call Center ech-Support Calls Assign module Change Entity Type for separating out in results Change Entity Picture for animation Store – Delay – Unstore for recording, product type selection Decide module for product type Different three-sided coin flip Direct to appropriate Process module for that product type Process modules for tech-support service Seize-Delay-Release Seize a unit from appropriate multi-unit Resource Use Tech Time defined in Expression data module Proceed to system exit logic ... later
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- Page 3 and 4: hat We’ll Do ... (cont’d.) Mode
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- Page 23 and 24: odel 5-2: Enhanced Call Center hang
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- Page 33 and 34: odel 5-3: Overall Call-Center Stats
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- Page 41 and 42: odel 5-4: (s, S) Inventory Simulati
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odel 5-1: Simple Call Center<br />
rrivals, Direct to Service (cont’d.)<br />
Decide module – Determine Call Type<br />
Three-sided coin flip – Type = N-way by Chance<br />
– Add button for more sides of coin<br />
– Get new exit point for each Add, plus one for Else<br />
– Note that probabilities are entered as percentages (0-100, not 0-1)<br />
– Last entry is “else”<br />
Direct call to one of tech support, sales, or orderstatus<br />
areas<br />
Backed each area with colored box<br />
Alternative way to organize – Submodels
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