Association of Private Airport Operators(APAO - AERA
Association of Private Airport Operators(APAO - AERA
Association of Private Airport Operators(APAO - AERA
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9 Service Quality<br />
<strong>Association</strong> oj<strong>Private</strong> <strong>Airport</strong> <strong>Operators</strong><br />
Response to A ERA 's Consultation Paper No. 32/201 1-12 tlt. 03 Jail 2012011<br />
determination <strong>of</strong>Aeronautical Tarlttiu resiled <strong>of</strong>IGI Almon. New De/iii<br />
9.1 DIAL would get penalized bv tlte Concessioning Autltoritv ami <strong>AERA</strong> (or not<br />
maintaining tlte specified service qualitv standards.<br />
9.2 The Authority has proposed to use a tariff rebate mechanism for maintaining service<br />
quality in case <strong>of</strong>IOI <strong>Airport</strong>. Rebate mechanism is proposed to be implemented as:<br />
29tft February 20L2<br />
"While the Authority will discharge its other functions under the Act with respect to<br />
monitoring the set performance standards as may be specified by the Central<br />
Government (Section 13 (1) (d) <strong>of</strong>the Act), it will, in accordance with the provisions <strong>of</strong><br />
Section 13(1) (a) (ii) <strong>of</strong>the Act, take into consideration the quality <strong>of</strong>service provided<br />
by <strong>Airport</strong> <strong>Operators</strong> on specifiedparameters and measures while determining tariffs.<br />
The Authority will require the specific service parameters to be measured at major<br />
airports. It hereby adopts a mechanism that will consider reduced tariffs for underperformance<br />
vis-a-vis specified benchmarks on quality <strong>of</strong>service to adequately protect<br />
the interest <strong>of</strong>users.<br />
Under such a mechanism, the calculated level <strong>of</strong>rebate for a year will be passed on to<br />
users <strong>of</strong>airport services in the form <strong>of</strong>reduced tariffs in the following year(s). /I<br />
9.3 In addition to the <strong>AERA</strong> Act, 2008 (the Act), SSA also mandates <strong>AERA</strong> to monitor<br />
service quality:<br />
"As per Principal no. 7 <strong>of</strong> Schedule 1 <strong>of</strong> SSA- -in undertaking its role <strong>AERA</strong> will<br />
monitor, pre-set performance in respect to service quality performance as defined in<br />
the Operations Management Development Agreement (OMDA) and revisedfrom time<br />
to time. "<br />
9.4 The rebate mechanism proposed in the Consultation Paper would be in addition to the<br />
penalty clause specified in OMDA. The Authority has taken the following position<br />
regarding fixation <strong>of</strong> tariff and quality <strong>of</strong> service:<br />
" ...it has been the statedposition <strong>of</strong>the Authority that the penalties contemplated in the<br />
concession agreements / contractual arrangements are contractual requirements<br />
whereas fixation <strong>of</strong> tariff commensurate with the quality <strong>of</strong> service is a statutory<br />
requirement. "<br />
9.5 Since, OMDA already lays down detailed quality parameters /requirements a separate<br />
rebate mechanism as part <strong>of</strong> tariff would tantamount to penalizing the same default<br />
twice.<br />
9.6 Case Study: In other infrastructure sectors like POlis, Roads, and Power,<br />
Concessionaire/private investor is penalized by a single entity for not maintaining the<br />
service quality parameters.<br />
9.7 Ports & Roads: In ports and road sector, penalties for underperformance with respect to<br />
specified service benchmarks, are defined only in the concession agreement (CA).<br />
Tariff Authority does not penalize the Concessionaire.<br />
9.8 Power Sector: In case <strong>of</strong> power sector, the private investor would enter into multiple<br />
agreements with different entities. Different agreements would specify different<br />
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