Airlines Operators Committee (AOC - AERA

Stakeholder comments to Consultation Paper No. 16/2012-13 for Multi Year 

Tariff Proposal and Annual Tariff Proposal in respect of Chennai International 

Airport for the First Control Period (2011-12 to 2015-16) 

1. COMPLETION OF THE PROJECT 

1.1 The Ministry of Civil Aviation (“MoCA”), vide a letter to the Airports Authority of India 

(“AAI”) dated 19 th June, 2012 that has been annexed to the Consultation Paper No. 

16/2012-13 (“CP”), had stated that the Director of Expenditure, Ministry of Finance had 

conveyed its approval for the revised cost of INR 2,015 crores with the completion of the 

project scheduled for July, 2012. Accordingly, the AAI was expected to complete the 

modernisation and expansion project (“Project”) of the New Terminal Building (“NTB”) 

at the Chennai International Airport (“CIA”) by the revised completion schedule of July, 

2012 as fixed and decided by the MoCA. 

1.2 As per the submissions made by the AAI in its proposal to the Airports Economic 

Regulatory Authority (“Authority”) for an increase in the aeronautical tariff, AAI stated 

that the Project would be completed in August, 2012 and the NTB would be made open to 

the public and fully functional by then. However, the NTB is still incomplete, even after a 

month from the date of completion announced by the AAI. The present status of the 

Project and the pace at which the modernisation and expansion work is being carried out 

leads one to the inevitable conclusion that the NTB would not be completed before the 

end of 2012. 

1.3 The Airline Operators Committee (“AOC”) in Chennai had also written various letters to 

the Secretary, MoCA and the AAI dated 16 th May, 2012, 15 th June, 2012 and 7 th September, 

2012 regarding the status of the NTB at CIA and the quality/absence of the facilities 

contained therein. There were also several meetings held on 21 st April, 2011, 24 th May, 

2011, 18 th August, 2011, 19 th January, 2012, 25 th January, 2012 16 th February, 2012 and 15 th 

March, 2012, between the stakeholders in the CIA regarding the issues of the NTB. The 

minutes of the said meetings and the aforesaid letters addressed by the AOC are 

collectively annexed to this document as Annexure – A colly. The various points that 

have been raised in the aforesaid letter to MoCA are evidence to the fact that till date 

1

several facilities in the NTB are far from being completed and the ones completed are far 

from international standards. 

1.4 The AOC has also pointed out in the aforesaid correspondence that the In-Line Baggage 

Screening System (“ILBS System”), the Airport Operations Control Centre (“AOCC”), 

Walkalators from the domestic terminal to the international terminal, etc. have not been 

installed or are incomplete, though the AAI claims to have completed the Project of the 

NTB at the CIA. It is pertinent to note that while the Bengaluru International Airport and 

Rajiv Gandhi International Airport, Hyderabad have been provided with the ILBS System 

and the AOCC, the CIA has not been provided with these facilities. The new specifications 

for the ILBS System have not been approved by the Bureau of Civil Aviation Security and 

various requests made by the AOC for providing an AOCC have been ignored by the 

AAI. The Authority shall take note that though the there has been a plan for providing 

walkalators in the tubular passage under the flyover connecting the new terminals at the 

CIA, the same has not been installed, thereby causing the Minimum Connectivity Time 

(“MCT”) between two flights to be affected. The solution of transfer coaches/shuttles is 

only a stop-gap arrangement and will also affect the MCT and reduce the efficiency of 

transfer facilities and services at the MAA as transit hub. 

1.5 The Authority ought to also take into consideration that there are 52 new check-in 

counters each at the domestic terminal and the international terminal. Further, the 

number of additional baggage carousels are 3 each at the domestic and international 

terminals in the NTB, thereby bringing the total number of baggage carousels to 8 and 7 at 

the domestic and international terminals respectively (old terminal and NTB). These 

figures do not reflect or substantiate the traffic forecast information provided by AAI, 

which seem to suggest that the traffic at the CIA will grow 3-4 fold in the coming years. If 

such an increase in the traffic forecast is anticipated, then the provision of 3 extra baggage 

carousels in the international terminal will not match up to the international standards 

followed by other major airports. 

1.6 It is pertinent to note that the AAI had claimed that the construction of the bridge over the 

Adyar River was a part of the project for the modernisation and expansion of the CIA, 

which was approved by the MoCA. However, AAI had, in its proposal to the Authority, 

submitted that the construction of the bridge was already completed on 30 th March, 2011, 

but the same was not yet operational. The AAI has also not provided any reasons for the 

non-operation of the bridge over the Adyar River for such a prolonged period. 

2

Accordingly, the cost of the bridge ought not to form a part of the Regulatory Asset Base 

until such time as the same is operational. 

1.7 Extension of project completion timelines lead to increase in project cost, which the airport 

operator will ultimately look to claim from all the airlines operating from CIA and all 

passengers travelling to and from CIA. The delay that has occurred being the sole 

responsibility and liability of the AAI, the various airlines and passengers ought not to 

suffer the burden of providing facilities that were already assessed and valued prior to the 

commencement of the Project. 

1.8 The Authority ought to also consider the provisions of Section 13(1)(a)(ii) and 13(1)(d) of 

the Airports Economic Regulatory Authority of India Act 2008 (“AERA Act”), which state 

that ‘the Authority shall determine the tariff for the aeronautical services taking into consideration 

the service provided, its quality and other relevant factors’ and that ‘the Authority shall monitor 

the set performance standards relating to quality, continuity and reliability of service as may by 

specified by the Central Government or any authority authorised by it in this behalf’. As per the 

said provisions, the Authority has a statutory obligation to review and assess the service 

being provided by the airport operator and the quality of the same before determining the 

tariff for such airport. In the present case, the Authority ought to take into consideration 

the performance (or the lack of it) of AAI in terms of the Project, the services provided by 

the AAI at the CIA, especially the NTB, and the quality thereof, before determining the 

tariff at the CIA. 

2. VARIOUS DOCUMENTS REFERRED TO AND RELIED UPON BY AAI IN PARA 1.14 

OF THE CONSULTATION PAPER HAVE NOT BEEN SHARED WITH OR 

PROVIDED TO THE STAKEHOLDERS 

2.1 The Authority has noted that the AAI had submitted clarifications on its depreciation 

policy, traffic forecasting methodology and details of the debts raised by AAI for the 

modernisation project of the NTB. AAI also furnished a component-wise breakup of the 

revenue and expenditure along with a brief note justifying the growth rates it had 

assumed and details of the component-wise project cost, which also contained details of 

the probable date of completion of this project and AAI’s means of finance with respect to 

CIA. 

3

2.2 The Authority, in its CP, has not annexed any of the aforesaid submissions, details and 

notes made by the AAI to the stakeholders for their perusal. The stakeholders were also 

not provided with any of these documents and notes during the Meeting of the 

Stakeholders held on 30 th August, 2012 to discuss the MYTP and ATP submitted by AAI 

for the CIA. The various airlines operating in the CIA had also written to the Authority 

and requested for a copy of these submissions and documents, but have not received any 

till date. In the absence of these submissions, documents and notes, the stakeholders will 

be prevented from giving a thorough response to the tentative decisions arrived at by the 

Authority. We reserve the right to file further supplementary submissions after having 

had the opportunity to peruse the aforesaid documents. 

3. PARA 1.18 – CNS ATM SERVICES HAVE BEEN EXCLUDED FROM THE 

CALCULATION OF AERONAUTICAL REVENUES, WHEN THEY ARE VERY MUCH 

PART OF THE AERONAUTICAL SERVICES 

3.1 According to Section 2(a)(i) of the AERA Act, any service provided for navigation, 

surveillance and supportive communication thereto for air traffic management would be 

considered as an aeronautical service. However, the tariff proposal submitted by AAI to 

the Authority fails to include the revenues and expenditure on account of the CNS Air 

Traffic Management services being provided by AAI in the category of aeronautical 

services and revenue. 

3.2 The Authority should not permit this deviation from the statute that is sought to be made 

by the AAI. 

4. CARGO TARIFF – NO CHANGE IN RATES 

4.1 The AAI has submitted a separate proposal for the tariff relating to cargo services and 

aeronautical services. Though the proposal made for the cargo services does not include 

any hike in the existing tariff for the control period, the current cargo tariff that is being 

charged is an unreasonable one. 

4.2 Vide Order No. 11/2010-11 that was passed by the Authority on 5 

4 

th January, 2011, it was 

held that the Authority had approved the 5% increase in the existing rates of cargo 

charges at the CIA purely on ad-hoc basis. As per this Order, the determination of cargo

charges at the CIA on an ad-hoc basis was to be reviewed at the stage of tariff 

determination for the first cycle. Thus, though the AAI has not proposed any increase or 

hike in the cargo tariff already being charged, the Authority cannot avoid review of the 

current charges as that would be inconsistent with the Order that was passed by the 

Authority on 5 th January, 2011. 

4.3 The discussions that were held prior to the passing of the aforesaid Order on 5 th January, 

2011 mentioned in the Order illustrate the various points raised by the stakeholders 

regarding the revision of cargo tariff at the CIA and Netaji Subash Chandra Bose 

International Airport, Kolkata (“Kolkata Airport”). The AAI had proposed an increase of 

10% each year for the period 2010-11 and 2011-12, keeping in view the investment in 

improvement of cargo terminal to the tune of INR 79 crores in the previous 2 years and a 

further estimated investment of INR 160 crores (approximately) in 2010-11 in cargo 

facilities at both of the aforesaid airports. Prior to the fixing of the tariff for cargo services, 

AAI held meetings with the stakeholders that were attended by very few stakeholders. 

Certain stakeholders, who did not attend the meetings, expressed their concern regarding 

AAI fixing the tariff for cargo services and stated that these charges had to be decided by 

the Authority and not by the AAI. 

4.4 The AAI, in its proposal to the Authority for approval of increase in cargo charges, stated 

that it was decided between the AAI and the various trade bodies for cargo services that 

there would be a 5% increase in the cargo charges for the years 2010-11 and 2011-12 at the 

CIA and Kolkata Airport. 

4.5 The Authority at the time of examination of AAI’s proposal noted that the submissions 

made by the AAI were bereft of financial details and the stakeholder consultation 

meetings appeared to be incomplete as one of the important stakeholders Air Cargo 

Agents Association of India (“ACAAI”) was not present at the meeting. The Authority 

also referred to a letter by ACAAI to the Authority dated 10 th August, 2010 by which it 

had requested the Authority to ask AAI to enhance its infrastructure as well as the 

services offered to the trade and other factors, in order to justify the increase in the cargo 

charges. Another stakeholder also pointed out to the Authority that any revision in the 

cargo charges without a corresponding improvement in infrastructure and facilities 

would increase the transaction cost of the industry. 

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4.6 Although the AAI, prior to passing of the aforesaid Order dated 5 th January, 2011, stated 

that INR 165 crores was already invested for the cargo centre at CIA, till date there has 

been no expansion or enhancement of cargo facilities that has been made by the AAI. The 

CIA has 3 cargo bays and there has been no increase in the said figure though there has 

been an increase in the growth of cargo flights at the CIA. In light of the aforesaid 

circumstances, it is pertinent that the Authority review the current cargo charges at CIA as 

per its Order dated 5 th January, 2011 and revise them downwards. 

5. PARA 4.1 - CONSTRUCTION OF ADYAR BRIDGE 

5.1 The AAI has included the construction of a bridge over the Adyar River in its project of 

modernisation and expansion of the CIA and has submitted that the said proposal 

received the approval of the Ministry of Civil Aviation (as the Authority was not set up at 

that time). The total project cost for the modernisation and expansion has been accounted 

to INR 2,862.71 crores, out of which the AAI has submitted in its proposal that work 

amounting to INR 216.70 crores has been completed for the Adyar River Bridge. The AAI 

has also stated that an amount of INR 11 crores alone has been paid for the same. 

5.2 The AAI had, in its proposal to the Authority, submitted that the construction of the 

bridge was already completed on 30 th March, 2011, but the same was not yet operational. 

The AAI has not provided any reasons for the non-operation of the bridge over the Adyar 

River for such a prolonged period. Accordingly, the cost of the bridge viz. an amount of 

INR 216.70 crores, ought not to form a part of the Regulatory Asset Base until such time as 

the same is operational. 

6. PARA 4.5 – AAI TO UNDERTAKE USER CONSULTATION WITH THE AIRPORT 

USERS CONSULTATIVE COMMITTEE 

6.1 As per the Terms and Conditions for Determination of Tariff for Airport Operators - 

Guidelines, 2011, dated 28 th February, 2011 (“Airport Guidelines”), AAI ought to 

undertake User Consultation with the Airports User Consultative Committee (“AUCC”) 

on major capital projects planned at the airport. Major capital projects were defined as 

capital investment projects that may represent more than 5% of the value of the 

Regulatory Asset Base (“RAB”) at the beginning of the Control Period or INR 50 crores, 

6

whichever is lesser. No user consultation with the AUCC had taken place prior to the 

commencement of the major capital projects for the CIA. Even after the Project was 

commenced, the AAI did not hold any consultation with the airport users or the AUCC, in 

order to understand the various issues and challenges being faced by such airport users or 

the AUCC. 

6.2 Annexure 1 of the Airport Guidelines state that the Authority expects the Airport 

Operator to provide all the required project information with the users as part of the 

consultation process. The said information is required to be submitted in the form of a 

project investment file. The Airport Guidelines also provide that the consultation shall not 

only encompass the exchange of information, but also discussions between the Airport 

Operator and the users with the object of achieving agreement, wherever possible, within 

the timeline specified, before key decisions are taken to enable the successful delivery of 

the plan. 

6.3 In the present project plan of modernisation and expansion of the CIA, the AAI has failed 

to provide any information to the users and AUCC and also failed to hold any discussions 

in order to reach an agreement on various elements of the project plan. The Authority has 

also failed to direct the AAI to provide such information and hold such discussions with 

the AUCC. In the absence of such information being provided and discussions being held, 

the entire procedure being followed by the AAI and the Authority is not one that has been 

prescribed by law. 

7. PARA 5.2 – AERA HAS RELIED ON THE CALCULATIONS ON RAB SUBMITTED 

BY AAI AND HAS FAILED TO CARRY OUT ITS OWN INDEPENDENT 

ASSESSMENT 

7.1 The Authority has accepted and proposes to consider the calculations submitted by the 

AAI on the initial RAB on the basis of the accounts that have been audited by the 

Comptroller and Auditor General (C&AG). 

7.2 According to Section 14 of the AERA Act, the Authority has the power to call for 

information and conduct its own investigation into the claims and proposal made by the 

AAI. However, the Authority has proposed to consider the figures and calculations 

submitted by the AAI without any verification or confirmation of the same. The Authority 

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has also failed to make available the audited accounts of the AAI prepared by the C&AG 

for all the stakeholders. In the absence of relevant information being provided to the 

stakeholders, the comments provided by such stakeholders shall only be limited to the 

proposal at a macro level, without being given access to the audited reports and accounts 

of the AAI related to the project of modernisation and expansion of the CIA. 

8. PARA 5.8 – DEPRECIATION POLICY FOLLOWED BY AAI DEVIATES FROM THE 

AIRPORT GUIDELINES 

8.1 Para 5.3 of the Airport Guidelines deals with the Depreciation Policy to be followed by 

Airport Operators and states that depreciation shall be calculated using the straight line 

method. It also states that the minimum residual value of the asset shall be considered as 

10% and depreciation shall be allowed up to a maximum of 90% of the original cost of the 

asset. 

8.2 Deviating from the Airport Guidelines, the AAI in its letter to the Authority dated 8 th 

August, 2012 has submitted that the annual accounts of the AAI were audited by the 

C&AG, which followed the depreciation policy approved by the AAI Board. It further 

stated that in the event the depreciation had to be reworked as per the Airport Guidelines, 

by which 90% of the value of assets would be considered as depreciable and 10% as 

residual value, then the value of AAI’s assets would not tally with value of assets 

appearing in AAI’s books of accounts. The AAI stated that if the depreciation had to be 

reworked as per the Airport Guidelines, then the net block of assets which had been 100% 

depreciated as per the AAI’s books of accounts, would need to be recast. 

8.3 The Authority has tentatively decided to consider the depreciation policy followed by the 

AAI, which as submitted and admitted by the AAI is not according to the Airport 

Guidelines that have been passed by the Authority to be followed by every Airport 

Operator at the time of determining and fixing tariff for airports. Any such deviation by 

the Authority from Guidelines that have been laid down by it will render such decision to 

be an arbitrary and illegal one, with no basis and reasoning. 

8

9. PARA 6 – TRAFFIC FORECAST 

9.1 The AAI in its proposal for an increase in the aeronautical and non-aeronautical tariff at 

the CIA has relied upon and referred to the historical figures of the CIA to arrive at a 

forecast of the traffic during the first control period. 

9.2 There has been no study or report submitted by the AAI that has been conducted by an 

expert body for arriving at the figures for the traffic forecast at the CIA. The Authority 

ought to direct the AAI to submit a study or report supporting the traffic forecast or by 

virtue of its statutory powers under Section 14 of the Act, by which the Authority is 

empowered ‘to call upon any service provider at any time to furnish in writing such information 

or explanation relating to its functions as the Authority may require to access for the performance 

of the service provider’. In the absence of such report or study being submitted by the AAI, 

the Authority may direct an independent study or report to be prepared in order to 

consider the figures for the traffic forecast for determination of aeronautical tariff. 

10. PARA 7 – NON-AERONAUTICAL REVENUE 

10.1 The revenue projected by the AAI from non-aeronautical services do not reflect the true 

potential for an airport of international standards, especially when taking into 

consideration the other major airports in South India. 

10.2 The Bengaluru International Airport Limited and Hyderabad International Airport 

Limited have invested in the development and expansion of their non-aeronautical 

services, which include restaurants, retail stores, duty free, car-parking, ticketing, etc. 

However, the non-aeronautical revenue projections made by the AAI, as evidenced in 

Table 8 of the CP, appears to be extremely conservative and inaccurate. There appears to 

be no justification for the hike in aeronautical tariffs, when there is hardly any expansion 

of facilities to optimise non-aero revenues. 

10.3 The AAI has also not made any effort to allot the spaces reserved for non-aeronautical 

services to permanent concessionaires and have commenced operations of the same with 

temporary/make shift vendors, which has also been pointed out by the AOC to the 

MoCA vide its letter dated 7 th September, 2012, annexed hereto. The absence of permanent 

concessionaires being allotted the various spaces for non-aeronautical services in the NTB 

9

has resulted in significant reduction in non-aero revenues, which could have been 

avoided with some foresight and planning. 

10.4 As per the aforesaid provisions, the Authority also has the power to determine the tariff, 

in public interest, during the five years of the control period. Accordingly, the Authority 

ought to exercise its statutory powers and direct that the present non-aeronautical tariff 

projections made by AAI shall apply only during the year 2012-13 of the first control 

period, after which the non-aeronautical revenue potential shall be determined on actuals 

based on the actual revenues generated during 2012-13. 

10.5 The Ground Handling services at the CIA have been concessioned out to 2 Ground 

Handling agencies by the AAI. However, as per the Ground Handling Policy a minimum 

of 3 operators are to be appointed for the Ground Handling services at the CIA. The 

failure to provide a competitive environment has not helped the airlines in negotiating 

favourable rates with ground handling companies, but has only helped the AAI in 

collecting huge amounts of money as royalty. 

11. PARA 7.8 – FUEL THROUGHPUT FEE 

11.1 As per the Order No. 07/2010-11 passed by the Authority on 4 th November, 2010, it was 

stated that in the event access fees such as throughput fees are kept at a higher level, the 

airlines would bear the higher fuel throughput charges but the impact of the same is likely 

to be neutralised/mitigated through lower airport charges since the accruals from the 

higher fees would be considered towards the passenger yield cap calculation. In this 

background, the Authority tentatively agreed to respect the contractual agreements 

between the airport operators and the oil companies as it felt that there was no definite 

formula through which such charges could be determined and at the same time it was 

conscious that such revenues are taken as a part of the passenger yield cap. The 

propensity of the airport operators to charge throughput charges at exploitative rates was 

expected to be curbed in as much as the same would lead to lowering of airport charges 

and the impact on the airlines/passengers is likely to be neutralised/mitigated. 

11.2 Although the Order passed by the Authority states that a high fuel throughput charge 

would be offset by keeping the airport charges at a nominal rate that does not appear to 

10

e the case. AAI has proceeded to propose a significant increase in aeronautical tariff for 

the CIA, thereby negating the calculations of the Authority as discussed above. 

11.3 Various airlines and their representative bodies had opposed this proposal of fuel 

throughput charges on the following grounds: 

i) The throughput charges are not related to any cost; 

ii) The fuel suppliers pay a rental for the use of the land at the airport, which forms 

part of their overall costs. The throughput charge is, therefore, a duplicate 

charge; 

iii) The oil companies treat the throughput charges as a pass through rather than it 

forming a part of the commercially negotiated fuel prices. Therefore, the oil 

companies have little incentive to negotiate the level of this charge. 

11.4 The Authority had approved the proposal of the AAI for the fuel throughput charges on 

an ad-hoc basis, vide the aforesaid Order dated 4 th November, 2010, despite agreeing with 

the contention raised by the airlines regarding the applicability of the contractual 

agreement between the airport operator and the oil companies. The airlines pointed out 

that the agreements were entered into between two parties who did not even bear the 

financial burden thereof. The oil companies, who were paying the charges, pass the same 

on to the airlines and the airport operator is the net gainer. However, the Authority while 

on one hand agreed with the issue raised by the airlines, on the other proceeded to 

approve the proposal on an ad-hoc basis. 

11.5 The table below indicates the fuel throughput charges at various airports, which were 

approved by the Authority with effect from 1 st April, 2010, vide Order No. 07/2010-11 

passed by the Authority on 4 th November, 2010. From a perusal of the fuel throughput 

charges at various airports, it is evident that the charges at the CIA are the highest in the 

country. The charges at the CIA are in fact over 10 times the rates being charged at other 

airports in the country, though the price of fuel is more or less the same across the 

country. 

11

SR. 

NO. 

AIRPORT AIRPORT 

OPERATOR 

PRE-REVISED 

FUEL 

THROUGHPUT 

CHARGES 

(Rs. /KL) 

12 

% 

INCREASE 

APPROVED 

APPROVED 

FUEL 

THROUGHPUT 

CHARGES 

(Rs./KL) 

1. Chennai AAI 1390.31 5 1459.83 

2. Kolkata AAI 1158.78 5 1216.72 

3. Trivandrum AAI 133.15 5 139.80 

4. Ahmedabad AAI 106.75 5 112.10 

5. Calicut AAI 106.75 5 112.10 

6. Guwahati AAI 106.75 5 112.10 

7. Jaipur AAI 106.75 5 112.10 

8. CSIA, 

Mumbai 

MIAL 535 5 561.75 

9. IGIA, Delhi DIAL 535 5 561.75 

10. Cochin CIAL 70 20 84 

11.6 An annual increase of 5% in the fuel throughput charges would be an arbitrary one, as 

such increase has to be ultimately paid out of the accounts of the airlines who are not even 

parties to such agreements between the Airport Operators and oil companies. Therefore, 

the Authority ought not to approve the proposal made by the AAI for a hike in the rates 

of the fuel throughput charges at the CIA. 

12. PARA 8.2.1 – STAFF COST 

12.1 The AAI has assumed an annual increase of 7% in pay and allowances of its staff at the 

CIA during the first Control Period. The staff cost includes dearness allowance, house rent 

allowance and other perks and staff welfare funds. The AAI has also stated that there 

would be no increase in the strength and number of the staff though there would be an 

annual increase of 7% in their pay and allowance, which the Authority proposes to 

consider for the purposes of aeronautical revenue. 

12.2 There has been an increase proposed in the pay and allowances of the staff at CIA but 

there has been no justification or reasoning given for the necessity and requirement of 

such a large number of staff strength at the CIA. The Authority should have carried out 

an appropriate benchmarking exercise through experts to determine whether the staff

strength of AAI at CIA is in excess of requirements, and consequently, whether the 

redundant staff cost should be borne by the airlines and the general public. 

13. PARA 8.2.2 – REPAIRS AND MAINTENANCE 

13.1 The AAI has also proposed an increase of 51% in repairs and maintenance at the CIA for 

the financial year 2011-12 due to the shifting of operation to the NTB. The AAI also 

submits that the repair and maintenance expenses will be expected to increase by 110% 

due to the commissioning of the NTB and that an annual increase of 10% is expected from 

the financial year 2013-14 for the same. There has been no basis or reasoning provided by 

the AAI for the increase of 110% for repairs and maintenance during the financial year 

2012-13 nor has there been any explanation given for the annual increase of 10% to be 

paid by passengers and airlines. 

Submitted by AOC Chennai 

Vijaykumar Menon K. P. Kumar Kesavan 

Chairman Vice Chairman Secretary 

Shashi M. Srivastava 

Joint Secretary 

13

Room No. 22 

Anna International Terminal 

Meenambakkam. Chennai - 600 027 

Tel.lFax: +9144 22560654 

www.aocchennai.com 

Registration No. 321/20 II 

-Chennai-27, 

07 Sept 2012. 

The Secretary of CivilAviation, 

Govt of India, . 

New Delhi. 

Dear Sir, 

Sub: intimation of the state of new airport terminals at Chennai- Reg. 

Warm Greetings from AOC, Chennaill 

AIRLINE OPERATORS COMMITTEE CHENNAI 

At the outset, it's unfortunate that the airline fraternity could not accompany your good self 

during your recent visit to Chennai to inspect the upcoming new terminals (NDTBand NITB)II '>., 

Airlines' Operators' Committee, Chennai (AOC, Chennai) has been very actively and robustly 

providing a horde of inputs and feedback to AAI to incorporate in the new terminals so that these 

would be user-friendly and be really true to the paradigm "world class" that's being now associated 

with these incomplete terminals II But a lot of our feedback and opinion have been brushed aside and 

things are being taken forward without the airline fraternity, who are the end-users . 

You may have observed the below basic requirements that are missing in these new terminals; 

1. Absence of the much-needed and most basic ILBS(In-Line Baggage Screening) System; this is 

not only much required with respect to the passenger comfort and contemporary need but 

also it is a very useful tool for ensuring the security of the passengers, terminals and aircrafts 

II These terminals are built with ILBSprovision and bringing in the other stand alone X-Ray 

machines and putting in the middle of passenger movement area, in the corridors, would be a 

mockery of modern-age requirements, leave alone a modern airport, but not even a basic 

Metro airport II 

2. The concept of AOCC(Airport Operations Control Centre), though accepted by AAI,there have 

been no constructive steps made by AAI to give shape to this much required, arterial 

department for smooth functioning of an airport, which is so vibrantly present in other 

Metro/Modern airports. 

3. Walkalator: The Walkator for the connecting/fransiting guests between domestic and 

international terminals is far from complete and there seems to be no constructive steps 

made to expeditiously complete this half-done workll 

4. The Ramp provided at the basem~nt level of the two terminals is so steep and during the 

dummy/trial runs conducted by the airlines, it has been more than clearly demonstrated that 

these slopes have very steep gradients which is extremely incompatible for tractors to ply

Room No. 22 



TeL/Fax: +9144 22560654 




With heavy trolleys/containers and also a time ticking bomb,in terms of safety of. people 

working around. These slopes have to be totally revamped/restructured to make it userfriendly 

and compatible for safe operations. -" •... 

5. The absence of permanent concessionaries is so glaring and alarming; the concept of 

commencing the operations with temporary/make-shift vendors would be a !110ckery of 

events in a brand new terminal at a Metro airportll 

6. The approach road between the city highway and the main bridge running in front of the 

terminals, is far from over and if this is not completed, passengers have to take a long detour, 

spending a lot of valuable time and fuel. This is a necessity I I 

.. 

Airline community at Chennai requests your good offices to kindly take up these much 

required 

solution!! 

features with the concerned agencies and provide us with the much required solace and 

We sincerely believe that you would do the needful. 

Many thanks and kind regards, 

,p} 

Vijay Menon, 

Chairman, AOC Chennai 

••• Kumar, 

Vice-Chairman, AOC Chennai 

esavan Sivanandam, 

Secretary, AOC Chennai

Room No. 22 



Tel./Fax: +9144 22560654 

WWw.30cchennai.com 

MAA/ AOC/084 

Registratidtll"r6.1B;u(j}jl2 

To, 

The Airport Director, 

AAI, 

Chennai International Airport. 

Chennai -27. 

Dear Sir, 

Sub: Removal of Facility Charges. 


This has reference to our meeting with member operation and your team on 

removal of facility charges being levied by AAI effective 01 April 2012. 

As explained to yourself in our previous meeting and subsequently a letter, 

the 25% facility charges levied byAAI ~hould not be applicable in the 

existing terminal and that any ·facility charges so levied must be applicable in 

the new NDT and NIPT as applicable in other Airports in the south. The 

maximum ceiling of the charges should be fixed at 100/0 as done in other 

southern airports. 

It was also brought to your notice that the new Airport once operationalised, . 

should have a staff canteen to'cater to the needs of all airlines staff as in the 

current Airport we lack such facility. The prices must be reasonable for all 

the staff to avail this facility which is an urgent requirement. 

We would also like to inform ..you that the aerobridges, ILBS, Lounges and 

other retail outlets should be in place prior to Airlines moving to the new 

terminal which would cater to the needs of the travelling public. 

We are confident that our request would be considered by extending your 

support as always. 

Thanking you, 

Yours Sincerely, 

Kesavan 

Secretary 

Aoe

Room No. 22 


Meenambakkam, Chennai - 600 027 

Tel./Fax: +9144 22560654 



MAA/AOCj082 

May 16th, 2012 

To, 

The Chairman, 

Airports Authority of India, 

Rajeev Gandhi Bhavan, 

New Delhi. 

Dear Sir, 

Greetings from AOC, Chennai. 


This letter has reference to the 25% utility facilitation charges levied by AAI arbitrarily on 

airlines operating from the present terminal. 

Any enhancement of charges in the present terminal should be also substantiated by AAI in 

terms of extending enhanced facilities to the airlines and as such in the present terminal 

there exists no scope for such enhancement. 

The 25% facility charges and an annual increment of 7.5% would amount to 32.5% iQcrease 

in rental has come in at a time when airlines are undergoing financial losses and many of 

them brink of closure: 

Airlines are taking stock of the situation and may be constrained to withdraw their service 

from Chennai as the huge increase in rental would make them unviable to operate from 

Chennai. 

We are confident that under your leadership, a judicious decision would be taken to do away 

with 25% utility charges. 

We are more than pleased to meet you "in person to apprise you of the current financial 

situation of the airlines if it would help in the decision making process. 

Soliciting your early reply. 

Thanking you, 

Yours truly, t/ 

.ttf;l 

Mr. Vijay~ar Menon 

Chairman 

Cc. Airport Director, Chennai 

Cc. ED Commercial, New Delhi 

-

From: Airport Manager – MAA [vijaykumar.menon@gulfair.com] 

Sent: 05 February 2012 11:06 

To: aalexander@airmauritius.com; Antoney-Air Arabia; apmicmaa@gmail.com; ASM 

MAA; Dataone; Decor Maa; D'jea-AI; draja@malaysiaairlines.com; EY Airport Manager 

MAA; i.sasikanth@spicejet.com; Jenson ONG; K.P.Kumar - ASM - Chennai; 

kesavan.sivanandam@flykingfisher.com; maaapm@jetairways.com; 

mangalathigeetha@airasia.com; Mohan-AI; Mukund Murthy; Sanjay; 

saptarshi.Mukherjee@goindigo.in; Saudi Airlines; Shashi - LH; Shiva; Silk Air; Siny 

Abraham; Srinivasan M; Tarun-IT; Amar-9W; Meherjee- CAMBATA; Vishal- Bhadra; 

SITA 

Subject: NIPT Cordination Meeting with AAI Managment and AOC 

Dear All 

Following is a summary of the points discussed by AOC with AAI on 25JAN12 with APD, 

ED Projects, GMGFS among others. 

NIPT 

1. As & when NIPT is ready & functional, all airlines would have to move to the new 

Terminal. The AIT (minus 2 nd floor Airlines offices) would then be closed for 

renovation after which few airlines would have to relocate to AIT. 

2. The decision on which carriers would relocate back to AIT after renovation & the 

duration of the renovation period is still not known to AAI. As per AAI, their actual 

renovation may just take about 1month but the issue is of augmenting of 

manpower by Immigration & Customs to provide staff at both Terminals and they 

are unable to comment or advise any specific date when the Existing Terminal 

would be made operational 

3. Back Offices in AIT would have to be vacated during process of renovation & may 

be re allotted later to those carriers who would be relocated to AIT. 

4. Common use IT facility being provided by AAI in NIPT. Airlines are to adv AAI for 

any linking of data cables from 2 nd Floor AIT into NIPT. 

CUTE 

5. SITA awarded contract for CUTE in NIPT for a period of 7 years @ INR37 per pax. 

6. No BRS in scope in the present agreement with AAI, though AOC would still 

explore ways and means to incorporate same 

7. AAI to give AOC a copy of the final agreement with SITA so that AOC could discuss 

with SITA for any operational changes/requirements within the scope of the 

agreement. 

AOC REQUIRMENTS PROJECTED TO AAI 

8. ILBS is mandatory at the New Terminal , as passengers would not want go through 

the harrowing experience of waiting in line for X-Ray Screening of Baggage 

9. AOCC concept must be introduced to coordinate various functions of the Airport. 

10. Ticketing Counters at NIPT lacks space for all Airlines ( due no Back up Office 

)and hence AAI to look at ways and means to augment the space requirements. 

11. Mezzanine floor Space requirements of Airlines are not met and AAI has to look at 

various options to provide space to Airlines as per their requirements 

12. Link from the Existing 2 nd Floor offices to the NIPT Departure be provided for easy 

accessibility

Above FYI and advise 

AOC would be in constant contact with both AAI and SITA to incorporate the needs of Airline, in the 

NIPT and thanks Mukund and Sanjay for the coordination 

Warm Regards 

Vijay 

AOC

AAM/OPS/APT/2012/ Dt.04.04.12 

To 

As per Distribution list 

KDT 

Sir(s) 

Sub: Minutes of the 03/2012 Airport Facilitation Committee 

Meeting Held on 15.03.12 in the Conference Hall, 

Chennai Airport, Chennai-27 – Reg. 

====== 

Enclosed please find the Minutes of the Airport Facilitation 

Committee Meeting (3 of 2012) held on 15.03.2012 in the Conference 

Hall, KDT, Chennai Airport, Chennai-600 027 for your information and 

further necessary action. 

2. The next Airport Facilitation Committee Meeting (4 of 2012) will be 

held on 19.04.2012 at 1130 hrs. at Conference Hall, Kamaraj Domestic 

Terminal, Chennai Airport, Chennai-600 027 immediately after the security 

committee meeting. 

3. Members are requested to forward their Agenda points, if any, and 

action taken report on the complaints/suggestions in respect of their 

Department to this 

Office by 16.04.2012. 

4. The Airport Security Committee Meeting will be held at 1030 hrs. on 

the same day i.e.19.04.2012. 

Thanking you, 

Encl: as above 

//2// 

Yours faithfully, 

(K.K.SHOBHY) 

JT.GEN.MANAGER (TM)

Chairman, AFC welcomed the members present in the 3rd Airport Facilitation Committee 

Meeting of the year 2012 and advised General Manager (Ops) to review the minutes of the 

last meeting. 

1. Complaints & Suggestions 

S.No. Suggestion/ 

Complaints 

received in 

February 2012 

1. Written 

complaints 

Total AAI CISF Airlines Concessionaires Remarks 

02 01 01 -- Actioned 

2. Feed back forms 84 57 08 08 11 Actioned 

3. Toll free No. 11 Actioned 

4. email 02 02 - - - Actioned 

5. CPGRAMS 02 02 - - - Actioned 

Suggestions/complaints in the Feedback forms are related to a) Provision of smoke room 

in SHA/DOM b) Snack bars – quality & prices c) Cleanliness of toilets d) Airlines/CISF 

staff behaviour. 

Action: AAI 

2. Provision of Water coolers in Customs Arrival Hall: 

General Manager Engg. (Elec.) informed that two water coolers are available in Customs 

Arrival hall. (i.e.) one near duty free shop and the other one next to conveyor belt No.4. 

3. Web Check in Boarding Cards: 

Item dropped 

AOC had a separate meeting with FRRO and it has been accepted by them. Minutes of 

the meeting will be circulated shortly. 

4. Ambulift usage charges: 

Action: Immigration 

AOC Chairman informed that DGM (Comm.) sent a circular about revised rate of Ambulift 

charges and requested AAI to discuss with M/s. Bhadra for reduction of charges for 

domestic airlines. 

Airport Director informed that the matter has been taken up with HQrs. for further guidance 

and the reply is still awaited. 

..3/-

3// 

Airlines representative informed that ambulift usage is more in International compared to 

Domestic and requested to provide usage details to them. The usage of AAI ambulift in 

January is 27 Nos. for Domestic & 11 Nos. of Intl. whereas in February usage is 16 for 

Domestic and 06 for International. 

5. Chairs for Check in counters: 

Action: AAI/Airlines 

AOC chairman requested to provide atleast 14 Nos. of chairs since no chairs are available 

for counters at present. It was informed that AAI will repair the existing chairs. More over, 

domestic operation is likely to be shifted to new terminal shortly. Then the existing chairs at 

KDT will be provided to AIT. Airlines to take responsibility of chairs. 

Action: AAI 

6. Repairing of VDGS update for Bays: 

GM Engg.(Elect) informed that at present only one VDGS is working. The new 

aerobridges along with VDGS are being procured for new terminals. The issue will be taken 

up with CHQ. for procurement of additional VDGS for replacement of existing ones. Airport 

Director advised to initiate action at the same time to survey off the existing one with the 

reasons thereof. 

7. Updation of FIDS: 

Action: AAI 

Meeting conducted on 9/3/2012 with AOC, DGM(L) & studio officials and minutes is being 

circulated soon. 

8. ATM Machine at International Arrival Hall: 

Item dropped 

Airport Director informed that inspite of continuous efforts no bank has come forward to 

operate ATM at International Terminal for short period. However tender action is in 

process. 

9. Signage to indicate Domestic Terminal: 

Action: AAI 

GM (Ops) informed that necessary signage is done in the AIT arrival hall as requested by 

Customs. 

Item dropped 

..4/-

4// 

10. Commissioning of New Domestic Terminal: 

Chairman AOC expressed difficulties in shifting to new terminals due to non-availability of 

facilities like In-line scanning system, AOCC and aerobridges. 

Airport Director told that a meeting will be convened shortly to discuss the various issues 

except in-line scanning system of new Domestic Terminal. GM(Engg.-Elect) informed that 

all the aerobridges will not be installed simultaneously. Installation of Aerobridges will be 

done on priority for new Domestic/International and subsequently for Bay No.30 & 31. It will 

take atleast 06 months time to complete the work on all the aerobridges. 

11.CUTE: 

Action: AAI/AOC 

Separate meeting with M/s.SITA was conducted on 26.2.12 and the minutes were 

circulated. Airport Director asked DGM(L) to take up the matter with Air India and confirm 

their requirement to start CUTE in existing Intl.Terminal. 

Action: AAI 

12. Follow-me jeep service: 

DGM(GFS) informed that Follow-Me service will be provided to airlines only on request 

basis. Further he stated that whichever airlines request for services are availing the same. 

13.AOCC implementation within the present Terminal: 

Item dropped 

Airport Director informed that due to shortage of manpower the feasibility will be examined 

to handle manual AOCC implementation in the existing terminal and a separate meeting 

will be convened. AOC requested to provide FIDS system in Apron control for monitoring 

flight status and allocate bays accordingly. Airport Director asked DGM(L) to check the 

feasibility for providing the same. 

Action: AAI 

14. Planning for future civil works: 

DGM(GFS) informed that delay in completion of work on Twy”H” was discussed in Apron 

Safety meeting. Further he stated that any such work will be intimated to airlines in 

advance. 

Item dropped 

..5/- 

.

5// 

15. Displacement of 780mtrs. for recommissioning of Rwy 12: 

DGM(GFS) informed the House that safety assessment had already been done and 

forwarded CHQ. After necessary approval from DGCA all airlines will be kept informed. 

NEW POINTS: 

1.Old Terminal – New Terminal Link: 

Item dropped 

Airport Director informed that the matter has already been discussed with Architect for 

provding “L” shaped link. Possibility of two tier link system for passenger/ staff movement 

between the existing & new terminals will be examined. 

2.Handing over of Airline offices in the New Terminal Buildings: 

Action: AAI 

Airport Director informed that handing over of the keys of airline offices in new Domestic 

Terminal will be done within a week. He further stated that passes for the contract workers 

will be issued by AAI till commissioning and after commissioning BCAS will issue passes. 

3. Informing Airlines about offloading of passengers: 

Action: AAI 

AOC Chairman informed that airlines are not intimated regarding off loading of passengers 

by Immigration authorities. Sr. Immigration Officer informed that if the passengers are 

offloaded, the same will be intimated immediately to airlines staff available in the 

Immigration area and due to lack of communication among airlines staff it was delayed. 

4.Change of STA/STD Timing: 

Item dropped. 

Jt.GM(TM ) informed that delay of flights within 3 to 4 hrs should be intimated to Studio 

directly by Airlines. DGM(L) informed that any change in schedule should be intimated to 

studio through email by concerned airline one day in advance for updation. 

Action: Airlines 

..6/-

5.Signage for Gate No.4&5 in SHA/AIT: 

//6// 

AOC requested for providing a guidance signage for Gate No.4&5 in SHA/AIT. Chairman 

replied that the same will be examined. 

6.Refusal Pax: 

Action: AAI 

Sr.Immigration Officer informed that some of the airlines are not attending the deportees 

and they should send the refusal passenger on the return flight immediately. AOC replied 

that they will look into the matter and in some cases sending the refusal pax on return flight 

is not practical. 

Meeting ended with vote of thanks to the chair. 

----------------------------- 

Action: Airlines

AIRPORT FACILITATION COMMITTEE MEETING HELD ON 16.2.12 AT 1130 

HRS. IN THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT 

The following were present: 

S/Shri/Smt 

1. Hareendranathan E.P, Airport Director - Chairman, AFC 

2. V.P.Ram, GM(Ops) 

3. R.K.Parashar, GM Engg.(Elec.) 

4. K.K.Shobhy, Jt. GM (TM) 

5. T.Uma Mahesh, Jt.GM Engg.(Elec) 

6. N.Jayakumar, DGM(Comml.) 

7. M. Venkatesan, DGM (L) 

8. H.Pulla, DGM(GFS) 

9. S.S.Raju, Sr.Mgr.,(Apt.) 

10. S.N.Saravanan, Sr.Mgr.(Security) 

11. S.Jayashankar,Prev.Officer-Customs 

12. P.N.Ghosh, Immigration 

13. Vijay Menon, Chairman,AOC, Gulf Air 

14. Kesavan Sivanandam,Secretary, AOC-Kingfisher Airlines 

15. Rajesh Kumar -Oman Air 

16. Sanjay Yadav – Cathay Pacific 

17. Shivakumar Ayyarappan – British Airways 

18. R.B.Rao - Air India 

19. D.Thomas – Air India 

20. Vishala Krishnan - Bhadra 

21. Neeraj Muthuswamy – Qatar Airways 

22. Amarjith padman –Mgr.Flt.Ops.-Jet Airways 

23. Viswanathan Ramchandran, Jet Airways 

24. Goussiya Yakoob - Indigo 

25. M.Srinivasan, ASM, Srilankan Airlines 

26. Shirani Priya George, Lufthansa 

27. Preetam L.Lobo – Etihad 

28. R.E.Meherjee - Cambata 

29. Sanjay Yadav, Cargolux 

30. A.J.Michael,CSO, India – AirAsia 

31. J.Venkat – Spicejet 

32. R.Rajeev – Spicejet 

33. Mukund Murthy – Station Manager – Kuwait Airways 

34. Tarun Kalindia – King fisher 

35. D.Rajasekaran-Malaysian Airlines 

..2/-

..2.. 

Chairman, AFC welcomed the members present in the 2nd Airport Facilitation 

Committee Meeting of the year 2012 and advised General Manager (Ops) to review the 

minutes of the last meeting. 


S.No. Types of 

Suggestion/ 

Complaints 

received in 

January 2012 

1. Registered 

complaints 

Total AAI CISF Airlines Concessionaires Remarks 

07 04 01 01 01 Actioned 

2. Feed back forms 45 29 02 08 06 Actioned 

3. Toll free No. 11 05 -- 04 02 Actioned 

Suggestions/complaints in the Feedback forms are related to a) Provision of smoke room 

in SHA/DOM b)Announcement in SHA c) Mobile charger & wifi d) Snack bars – quality & 

prices e) Cleanliness of toilets f) Airlines/CISF staff behaviour. 

Action: AAI 

2. Use of conveyor belt No.4 in Arrival Hall AIT: 

Customs intimated that conveyor belt No.4 is being used for domestic flights. 


Item dropped. 

General Manager Engg. (Elec.) informed that internal action is in process for procurement 

of water cooler in Customs Arrival hall. 

Action:AAI 

4. Web Check In Boarding Cards: 

AOC Chairman informed that they had a separate meeting with FRRO and it has been 

accepted by them. Minutes of the meeting is awaited. 


5. Closing the opening at AI Hangar: 

Air India informed that the access point is fully closed. RDCOS appreciated Air India for 

closing the gate. 

Item dropped 

..3/-

..3.. 

6. Unauthorised manpower on arrival side: 

Airport Director requested all airlines to monitor and discuss the issue with their service 

providers to curb these unwanted activities by the loaders. 

7. Usage of Aerobridge 30 for domestic flights: 

Item dropped. 

Kingfisher informed that they were already using the A/B-30 during day for domestic 

flights. GM (Ops) requested other airlines also to use the A/B-30 for domestic flights. 

8. Provision of Wash basin/sink for loaders on airside: 

Item dropped 

General Manager Engg.(C) informed that wash basin/sink has already been provided on 

airside. 

Item dropped 


DGM (commercial) informed that the matter has been taken with HQrs. for further guidance 

and the reply is awaited. 

Action: AAI 


Airport Director informed that action for purchase of 26nos. of counter chairs as requested 

by AOC is in process. 

11. VDGS update for Bays: 

Action: AAI 

GM Engg.(Elect) informed that all efforts were made to put all VDGS into operation.The 

repaired VDGS were behaving erratically during testing and have not been put into 

operations. The new aerobridges along with VDGS system are being procured. The 

compatibility of new VDGS with existing aerobridges will be studied and action will be 

initiated for procurement of the same through CHQ, after submitting the report on status of 

existing VDGS. With persistent efforts the manufacturer was prevailed upon to pre-pone 

the delivery for new aerobridges and as a result 10nos. PBBs are likely to be offered for 

inspection in April 2012 which will address the urgent requirements. 

Action: AAI 

12. Malfunctioning & Updation of FIDS: 

Chairman informed the house that all the flip flap boards would be replaced with LCD 

monitors to improve the system. GM (Ops) assured airlines that a separate meeting would 

be conducted to sort out the issue. 

Action: AAI 

.4/-

..4.. 

13. Digital Wall Clock to be set up in the International Arrival & Departure Hall: 

Chairman informed that Digital clock has been provided in International Arrival & Departure 

Hall. 

Item dropped 

14.ATM Machine at International Arrival Hall: 

DGM(Comml.) informed that tender action for calling of tenders is in process. AOC 

observed that passengers are facing lot of inconvenience to pay for excess baggage due to 

non-availability of ATM in International Terminal. 

NEW POINTS 

1. Signage to indicate Domestic Terminal: 

Action: AAI 

Customs requested for placing a sign board inside international arrival hall since lot of 

pax’s are enquiring the way to reach domestic terminal. GM(Ops) informed that the 

signage will be provided at suitable location outside the Customs Area. 

2. Commissioning of New Domestic Terminal: 

Action: AAI 

Chairman AOC informed that airlines will not be in a position to shift to new terminals due 

to non-availability of facilities like In-line scanning system, AOCC and aerobridges. 

Airport Director appraised the house of the administrative reasons for delay in 

installing the In-line scanning system and said that it would take around 8 to 9months for 

installation. Further it was informed that aerobridges would be installed by June and two of 

the existing aerobridges would be replaced on the international side. 

Action: AAI/AOC 

3.CUTE: 

AOC requested AAI to resolve the issue of BRS as the same is not included out of scope 

in the present contract and BRS is being followed at all major Airports. Chairman replied 

that a separate meeting will be convened with SITA in this regard. 

Action: AAI 

..5/-

..5.. 

4.Non-availability of Follow-me jeep service: 

AOC informed that follow-me service is not being provided by Apron control for all requests 

and is causing inconvenience to their flight operations. 

Airport Director informed the house that Follow-me jeep service could not be increased at 

present because of severe shortage of drivers due to the ban on recruitment. 

5.AOCC implementation within the present Terminal: 

Action: AAI 

GM(Ops) intimated that the proposal for manual AOCC implementation will be examined in 

the existing terminal. 

Action: AAI 

6. Planning for future civil works: 

Chairman informed that some of the civil works in the operational area were delayed due to 

the unexpected rains and cyclones. AAI has awarded the work of angular taxi which will be 

commenced soon. 

7. Displacement of 780mtrs. for recommissioning of Rwy 12: 

Chairman informed that most of obstructions on the Approach path of RWY 12 have been 

removed except one mobile tower and issue is already taken up with the concerned mobile 

service provider. Also some trees need to be pruned. Subsequently, RWY 12 will put into 

operation. 


----------------------------- 

Action: AAI

AIRPORT FACILITATION COMMITTEE MEETING HELD ON 18.08.11 AT 1100 HRS. IN 

THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT, CHENNAI - 600027 

--oOo-- 


S/Shri/Smt 



3. Ashok Srivastav, GM(GFS) 

3. K.K.Shoby, Jt. GM (TM) 

4. M. Venkatesan, DGM (Elex.) 

5. P.Elumalai, AGM (GFS) 


7. Nandakishore, Sr. Mgr. Engg.(Elec.) 

8. John Minz, Supdt. (Customs) 

9. Kumar T M Y, A.C.O., (Customs) 

10. Shaji Antony, S I O (Immgr.,) 

11. D.S.Raj, Immigration Officer(Immgr.,) 

12. K.P.Kumar, ASM (Emirates) 

13. Vijay Menon, Chairman – AOC (Gulf Air) 

14. N.Kannan, Mgr.,- Admn., (Air India) 

15. Kumar. R.V, Manager,( NACIL-AI) 

16. Thiagarajan, Air India 

17. Srinivasan.M, Manager(SriLankan) 

18. Mukund Murthy, Apt.Manager(Kuwait Airways) 

19. Ashutosh Shukla, Apt.Manager(Jet Airways) 

20. Amarjit , Manager Flt.Oprs.,(Jet Airways) 

21. Charumati, Manager-Trml., (Jet Airways) 

22. Preetham Lobo, Ethihad Airways 

23. Saptarishi Mukherjee, Apt. Manager(Indigo) 

24. Ravi Iyengar, King Fisher 

Chairman, AFC welcomed the members present in the 8th Airport Facilitation 

Committee Meeting of the year and advised General Manager (Ops) to review the minutes 

of the last meeting. 

….2

a) Complaints & Suggestions 

S.No. Types of suggestion/ 

Complaints received in 

JULY 2011 

// 2 // 

Numbers Action 

1. Feed back forms 58 Actioned 

2. Suggesttion/comments Nil ------- 


4. Registered complaints 07 Actioned 

The House was informed that out of12 complaints/suggestions received on Toll free 

10 pertains to AAI and 02 pertains to Airlines. Out of 07 registered complaints 02 pertains 

to AAI and 05 pertains to other agencies. 

It was suggested by Chairman AOC to forward a copy of Airline related complaints 

to AOC for necessary action at their end. 

2. Information on New Terminal layout : 

AOC were taken on a visit of the new Intl., Terml. Bldg., by Project officials and 

shown various areas. AOC thanked AAI for the arrangement and requested to provide 

specific information with respect to area measurements. GM(GFS) confirmed that 

measurements are available now. AOC further requested for a power point presentation on 

the facilities. APD informed that the same would be arranged at the earliest. 

3. No A/C effect at Aerobridge Corridor: 

Action: AAI 

All member present have confirmed that airconditioning has improved considerably 

in the building, further AOC informed that the airconditioning is still to improve in the airline 

back up offices at Ground Floor. Air India representatives informed that the airconditioning 

in their backup office (G/F) is too cold and they are unable to work inside. 

Airport Director advised SM Engg.,(Elect) to look into the matter for maintaining 

comfortable temperature at the earliest. 

4. Ground handling policy: 

As of now status-quo is maintained. 

Action: AAI 

Action: AOC/AAI 

..3/-

5. CCTV Surveillance: 

..3.. 

DGM (L) informed that the relocation of some of the cameras has been completed 

and that the In-line system is also covered. Air India wanted CCTV coverage at their 

customer service counter besides VKC Forex counter in KDT. DGM (L) assured them to 

look into the matter. 

Action: AAI 

6. Weighing scale for Check-in Counter No.34: 

AOC was informed that delivery of weighing scales is delayed due to supplier 

backing out after being issued with the workorder. AOC informed that 2 weighing 

scales one each on the left and right wings mobile checkin counters is to be provided, GM 

(OPS.,/APT) assured AOC that they would be arranged at the earliest. 

Action: AAI 


The Customs representative informed that instructions were given to their officials to 

use all the 4 belts on rotation system so that maintenance of a particular belt is not 

affected, however AOC expressed their displeasure saying that the ground level situation 

is different from what was assured in the meetings. Jet Airways representatives narrated 

a recent incident wherein the baggage delivery was delayed due to non availability of 

Customs official. 

Airport Director informed AOC that he is having a meeting with Commissioner 

(Customs) very shortly and would take up the matter with him. 

Action: Customs/AAI 

8. SOP for Apollo Hospitals: 

GM (Ops.,/Arpt.,) informed that the SOP has been circulated and informed that 

Apollo Doctor would hence forth look after medical emergencies on domestic side also in 

case AAI medical officer is not available. It was intimated that AAI Medical Room at KDT 

would continue to function. 

AOC was informed that in case medical services are required at remote 

parking stands it is the responsibility of the concerned airlines to take the medical team to 

the site. AOC requested for positioning of the Apollo Ambulance on the airside to avoid 

any delay in attending to emergencies and APD assured that the matter would be looked 

into. AOC was also advised to inform all airlines Doctors to attend a capsule programme 

on aircraft emergencies which is slated for in the afternoon session. 

Item Dropped 

..4/-

..4.. 

9. Points pertaining to Airlines Management 

On the issue of loose wires near their mobile check in kiosks GM(Ops.,/Arpt.,) 

informed that the airlines need to conceal them as some of the kiosks are still having wires 

exposed. Jet Airways confirmed that they are waiting for approval of the site by AAI for 

relocation of kiosks and at new location proper wiring will be done. 

10. POINTS BY AIRLINES 

a. Bay 26,30 & 31 VDGS U/s: 

Domestic Airline Operators 

Complaint is not attended and status-quo continues. APD informed AOC that the 

supplier was issued with a show cause notice for poor performance and steps would be taken 

against the company. AOC wanted a letter from AAI in this regard for circulation among its 

members. 

Action: AAI 

b. Provision of Emergency Lamps inside Aerobridges: 

GM(Ops.,/Apt) assured AOC that the same would be provided soon. AOC requested 

for providing the same at the earliest. 

Action: AAI 

c. Refusal Room: 

One Tandem cushioned Chair provided in the refusal room. 

d. Long Queue at Immigration: 

Item Dropped 

Immigration officials informed that there is no improvement in the situation as 

they are yet to receive any additional manpower, however they are trying their best to 

avoid any delays. 

AOC informed that delay at Immigration is affecting the security clearance at the 

next level. Airport Director informed AOC that AAI had written to Home Secretary, Govt. 

of TN and assured to take up the matter again with the State Govt., 

Action: Immigration/AAI 

..5/-

13. POINTS BY AAI 

..5.. 

a. Check-in counter stickers to be removed: 

AOC was informed to ensure baggage stickers are not pasted on the 

counters and the problem still continues. 

Action: AOC 

b) Dust bin to be provided at all the counters: 

The list of Suppliers was provided to AOC for further procurement action. 


c) Delayed flight information to all passengers not being given well in advance 

AOC was again requested to inform all the members to give timely delayed 

information to AAI and also attend to passengers of the delayed flights to avoid complaints 

in future. APD advised Jt.GM(TM) to inform all the officials on shift duty at Airport to 

monitor the same for necessary co-ordination with airlines. 


d) Ambulift services 

AOC informed that the rates charged by M/s Bhadra are very high and sought 

AAI’s intervention to impress upon M/s Bhadra to scale down their rates to a reasonable 

level. However APD informed AOC that AAI cannot intervene in the matter and advised 

them to have a meeting with M/s Bhadra to sort out the issue. 

f) Escort from the airlines for Gate No.9 arrivals 


AOC was informed that all airlines should accompany the passengers in the coach 

from remote bay and guide them upto arrival gate. APD informed that though AAI has 

provided necessary signages and barricades the incidence of Intl. arrival passengers 

leaving the airport through domestic arrival hall without clearing the Immigration and 

Customs check is taking place almost every month. 

GM(OPS/APT) informed that these incidents are repeatedly happening with Jet 

Airways and told the AOC that any further incidents would be viewed very seriously as this 

is considered a serious lapse both on the security front as well as immigration/customs 

side. 

Jet Airways on their side informed that they have placed 2 staff one each on 

domestic side and international side to direct the passengers and will take necessary steps 

to avoid these incidents in future. 


..6/-

NEW POINTS : 

1. Immigration: 

..6.. 

a) Asst.Director, Immigration reiterated the seriousness of International arriving 

passengers leaving the airport without clearing immigration check and stressed upon the 

point that it is the responsibility of the concerned airlines to see to it that all paxs have 

cleared immigration check. 

Action:AOC 

b) Immigration also requested AAI to arrange for house keeping staff to get their 

counters cleaned. 

2. AOC: 

a) Chairman AOC complained of conveyor belt getting stuck at in-line baggage 

scanning point. APD advised SM Engg.(Elect) to look into the matter. 

Action:AAI 

Action::AAI 

b) AOC requested AAI for providing car parking space for at least 25 cars at the exit 

point. GM(OPS/APT) informed the members that the same will be examined after 

completion of the project on city side. 

Item Dropped 

b) AOC informed that they are having difficulty with regards to clearance of 

mishandled baggage between 0630 to 0800 due non availability of customs 

officials. Customs officials assured AOC that all AC’s on shift duty have been 

given necessary instructions and that they can approach them in case of any 

difficulty. 

Action:Customs 

c) AOC wanted to know from customs if NOC is required for carriage of pets on the 

departure side. 

Action:Customs 

d) Domestic carriers requested for placing chairs near boarding gates no. 1 & 2 but 

GM(OPS/APT) informed that keeping in view the manoeuvrability factor few can be placed 

for use by aged passengers/ 

Action::AAI 

Meeting ended with vote of thanks to the chair.

AAM/OPS/APT/2011/ Dt.14.06.11 

To 


Sir(s) 

Sub: Minutes of the 5/2011 Airport Facilitation Committee 

Meeting Held on 24.05.11 in the Conference Hall, KDT 


====== 

Enclosed please find the Minutes of the Airport Facilitation Committee 

Meeting (5 of 2011) held on 24.05.2011 in the Conference Hall, KDT, Chennai 

Airport, Chennai-600 027 for your information and further necessary action. 

2. The next Airport Facilitation Committee Meeting (6 of 2011) will be held on 

16.06.2011 at 1100 hrs. at Conference Hall, Kamaraj Domestic Terminal, 

Chennai Airport, Chennai-600 027. 

3. Members are requested to forward their Agenda points, if any, and action 

taken report on the complaints/suggestions in respect of their Department to this 

Office by 15.06.2011. 

4. The Airport Security Committee Meeting will be held at 1030 hrs. on the 

same day i.e.16.06.2011. 

Thanking you, 



(K.K.SHOBHY) 

JT.GEN.MANAGER (TM) 

CCto: 1. Jt.GM(Elect.) 2.DGM© 3. DGM(L) } for information 

4.DGM(Comm.) 5. SAM – AIT 6.EHK-KDT/AIT }& n.a. in 

respect of their points. 

Ccto:1. Manager (PS) to Airport Director. 

1. GM (Ops.) 

2. GM(GFS )

AIRPORT FACILITATION COMMITTEE MEETING HELD ON 24.05.11 AT 1100 HRS. IN 

THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT, CHENNAI - 600027 

--oOo-- 


S/Shri/Smt 

AAI 

1. Bhaduri,Actg. Airport Director - Chairman, AFC 


3. Ashok Srivatsava, GM (GFS) 

4. K.K.Shobhy, Jt.GM(Apt) 

5. T.Uma Mahesh, Jt.Gen.Mgr.Engg. (Elect) 

6. S.Subbaraj, DGM Engg. (C) 

7. M.Venkatesan, DGM(L) 

IMMIGRATION 

09.Raja Rajeswari 

10.S.I.Binu 

AOC 

11. Vijay Menon, Chairman 

12. K.P.Kumar, Secretary 

13. Hemant Sethi 

14. Ashutosh Shukla, 

Airlines 

15.Sandeep Pillai, LH 

16.M.Srinivasan, UL 

17.N.R.S.Panicker, Jet Airways 

18.Thiyagarajan, King Fisher 

19.Praveen Abraham, Indigo 

20.R.V.Kumar, Manager, AI 

21.Jenson Ong, Singapore Airlines 

22.R.E.Meherjee, Cambata Aviation 

..2/-

2// 

Chairman, AFC welcomed the members present in the 5th Airport Facilitation 

Committee Meeting of the year and advised General Manager (Ops) to review the minutes 

of the last meeting. 




April 2011 


1. Feed back forms 74 Forwarded to AAI, HQrs. for 

processing 

2. Toll free No. 08 All have been actioned/resolved 

3. Registered complaints Nil -- 

The House was informed that out of 08 complaints/suggestions received on Toll free No.07 

pertains to AAI and one pertains to CISF. 

2. Information on New Terminal layout 

The House was informed that ED (Arch) could not come to Chennai due to Administrative 

reasons, Chairman requested the airlines and agencies to forward their queries immediately 

to GM (Ops) for healthy discussion during the visit of ED (Arch). 

3. No A/C effect at Aerobridge Corridor 

Action: AAI 

Sr.Manager Engg(E) informed that Airconditioning is affected due to defective compressors 

which is being improved by Voltas. 03(Three) compressors for the AHUs have old coils and 

will be replaced by Voltas. Also airconditioning was not effective due to frequent TNEB 

power tripping. 

Actg.Airport Director advised Jt.GM Engg.(Elect) to look into the matter and rectify within ten 

days. 


Action: AAI 

Dy.Gen.Manager (Coml.) informed the House that the decision of Government which was 

communicated by CHQ was forwarded to all airlines. The case is pending with Supreme 

Court. Regarding Policy on ground handlers/guidelines, queries of AOC to be forwarded for 

onward submission to CHQ/MCA. 


..3/-


..3.. 

The House was intimated that survey work for identification of suitable location for installation 

of cameras is likely to be completed by 30.6.2011. 

6. Weighing scale for Check-in Counter No.34 

Action: AAI 

The House was intimated that the process for procurement of weighing scale for Check-in 

Counter No.34 is in progress. Regarding one additional weighing scale for mobile counter 

action will be initiated. In the meantime if weighing scales available on hire, the same would be 

provided. 

Action: AAI 

7. Use of conveyor belt No.4 in Arrival Hall AIT. 

The representative of Customs was not present to clarify, the point. However the matter will 

be taken up with the Comm.of Customs for deputing the staff on conveyor belt No.4 for 

manning the same. 

Action: Customs/AOC 

8. Delay in reporting of Customs officials for baggage scanning. 

The point could not be discussed as Customs representative was not present. 

NEW POINTS BY AIRLINES 

a) Airconditioning is ineffective in many parts of the Terminal in AIT & KDT 

Point discussed. Action is in progress for improving the airconditioning. 

b) More service providers for Internet connection: 


Action: AAI 

AOC, Chairman informed that the services of BSNL was not satisfactory. Internet was not 

available for more than 3 days. DGM (L) informed that due to elections the cut cable line 

could not be rectified. Cable routes for Airtel, Reliance, Tata can be checked and hired by 

airlines, if they require, as BSNL is not communicating the proper reason during line failure. 

AOC/Airlines may co-ordinate with DGM (L), AAI in this regard. 

Action: AOC/Airlines 

..4/-

..4.. 

c) Committee for Commissioning of New Terminal 

Actg. Airport Director informed that the Committee will be formed shortly, intimation of the 

date will be informed to all airlines/AOC to come up with their points one week in advance 

for discussion with the committee. Actg. Airport Director informed that Domestic Terminal 

and International Terminal will be commissioned in October 2011 & January 2012 

respectively. 

AOC informed they need the details of space rent, to decide for shifting of airlines offices. 

d) SOP for Apollo Hospitals 

Apollo Doctors to be trained for handling aircraft emergencies. AAI to issue SOP. 

e) Dedicated car park for airline staff 

Action:AAI 

Action:AAI 

GM(Ops) informed that the inner parking road at Airport entrance can be used by Airline 

officials for their vehicles. 

Action:AAI 

NEW POINTS BY AAI 

a) Points pertaining to Airlines Management 

The House was informed regarding concealment of open wires at baggage scan & kiosks. 

Stanchions to be removed by the airlines after the check-in completion. Standees to be 

placed close to the counters instead of in various places in check-in areas. 

b) Unauthorised activities by Airline contract loaders 

Action: Airlines 

Airlines were informed to keep a check on the loaders hired by their company as they were 

seen indulging in unauthorised activities many a times. AOC informed only two loaders are 

deputed at any duty point both Arrival and Departure and if more than two found for one 

flight action should be initiated. 

Action:AAI/Airlines 

..5/-

IMMIGRATION POINTS 

..5.. 

Asst.Director, Immigration requested AOC to address the following issues:- 

a) Some of the airlines are not distributing disembarkation Cards in the flight. 

b) Passengers are being accepted on board without visa. 

c) Diplomatic passport holders to collect arrival visa. 

d) For some countries permission is not granted for visa on arrival even for diplomatic passport 

holders. 

e) GD declaration to be checked by airlines before handing over to Immigration. 


====== 

Action:AOC/Airlines

NEW POINTS: For AFC on 24-5-10 

1) In line Baggage system full fledged operation will be from 01-06-11 

2) All airlines to ensure concealment of all open wires at their baggage scanning 

machines and check in kiosk. 

3) “Q” manager not being removed by the airlines in AIT after the departure creating 

congestion in check in area. 

4) Standees being placed in spite of in various airlines check in counters blocking easy 

flow of passenger movement, particularly during peak hours. 

5) Indulgence of un authorised activities by contract loaders of Combatta aviation and 

J.P . constructions concerned airlines to monitor the same and initiate action. 

6) Human trafficking is on the rise, as per the letter received from MOOIA. Matter to be 

taken up on priority by Immigration. 

7) CCCTV cameras required in both in KDT & AIT in additional areas in co ordination 

with Security Manager.

AAM/OPS/APT/2011/ Dt.14.06.11 

The Commissioner of Customs, 

Anna International Terminal, 

Chennai Airport, 

Chennai-27 

Sir, 

Sub: Presence of Customs Dept. representative – reg. 

This is to inform that on 24.05.2011, Airport Facilitation Committee Meeting and 

Airport Security Committee Meeting was held. Customs representative attended APSC 

meeting and left. It is informed that AFC and APSC are scheduled meetings every 

month in which it is mandatory for all airlines/agencies to attend the meeting. 

For the month of June 2011, meeting is scheduled to be held on 16.06.2011, from 

1030hrs. onwards. You are requested to kindly depute customs representative to attend 

both the meetings. 

This is also to bring to your notice that in the AFC meeting, AOC has informed that 

Conveyor belt No.4 in the Arrival (AIT) is not being regularly used. The reason quoted 

by AOC was due to shortage of Customs staff. However, Customs official was not 

present to clarify the same. The undersigned is enclosing herewith the Minutes of the 

meeting of May 2011 for information. 


(K.K.SHOBHY) 

JT.GEN.MANAGER(TM)

AAM/OPS/APT/2011/ Dt.28.04.11 

To 


Committee 

KDT 

Sir(s) 

Sub: Minutes of the 4/2011 Airport Facilitation 

Meeting Held on 21.04.11 in the Conference Hall, 


====== 

Enclosed please find the Minutes of the Airport Facilitation 

Committee Meeting (4 of 2011) held on 21.04.2011 in the Conference 

Hall, KDT, Chennai Airport, Chennai-600 027 for your information and 

further necessary action. 

2. The next Airport Facilitation Committee Meeting (5 of 2011) will be 

held on 19.05.2011 at 1030 hrs. at Conference Hall, Kamaraj 

Domestic Terminal, Chennai Airport, Chennai-600 027. 

3. Members are requested to forward their Agenda points, if any, and 

action taken report on the complaints/suggestions in respect of their 

Department to this 

Office by 12.05.2011. 

4. The Airport Security Committee Meeting will be held at 1100 hrs. 

on the same day i.e.19.05.2011. 

Thanking you, 



(P.K.SRIVASTAVA) 

DY.GEN.MANAGER (APT) 

FOR GENERAL MANAGER (Ops.)

NOO: 1.Jt.GM(GFS) 2. Jt.GM(Elect.) 3.DGM© 4. DGM(L)} for information 

5.DGM(Comm.) 6. AM – KDT/AIT 7.EHK-KDT/AIT }& n.a. in 

respect of their 

points. Ccto:1. 

Manager (PS) to Airport Director. 

2. GM (Ops.)

AIRPORT FACILITATION COMMITTEE MEETING HELD ON 21.04.11 AT 1100 HRS. 

IN THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT, CHENNAI - 600027 

--oOo-- 


AAI 

S/Shri/Smt 

1. Hareendranathan, E.P. Airport Director - Chairman, AFC 

2. Ashok Srivatsava, offg.GM (Ops) 

3. T.Uma Mahesh, Jt.Gen.Mgr.Engg. (Elect) 

4. P.K.Srivatsava, DGM (APT) 

5. S.Subbaraj, DGM Engg. (C) 

CISF 

6.P.Murugesan 

7.Sandeep Kumar .S. 

CUSTOMS 

8.R.B.Kharat 

9.K.Anantha Ganesan 

IMMIGRATION 

10.Raja Rajeswari 

11.S.I.Binu 

POLICE 

12.V.Kannapiran 

13.V.Ezhil Arasu 

AOC 

14. K.P.Kumar, Secretary 

15. Hemant Sethi 

16. Ashutosh Shukla, 

BPCL/HPCL 

17.L.Khuma 

18.D.Kannabiran 

Airlines 

19.A.Paul, MHA 

20.Mukund Murthy,KU 

21.N.S.Subramian, UL 

22.M.Srinivasan, UL 

23.K.V.Chandra Mohan, QR 

24.Sanjay Yadav, CX 

25.M.G.Geetha, Air Asia 

26.A.J.Michel, Air Asia 

27. P.Anandraj 

28.Saptarishi Mukherjee 

29.Preetam Lobo 

30.Thiyagarajn, AI 

31.N.Kannan, AI 

32.H.D.Lazarus 

.2/-

2// 

Chairman, AFC welcomed the members present in the 4th Airport 

Facilitation Committee Meeting of the year and advised Offg.General Manager 

(Ops) to review the minutes of the last meeting. 



complaints 


1. Feed back forms 111 Forwarded to AAI, HQrs. for 

processing 

2. Toll free No. 04 All have been actioned/resolved 

3. Registered complaints Nil -- 

The House was informed that out of 04 complaints/suggestions received on Toll 

free No.02 pertains to AAI and one each pertains to CISF and INDIGO airlines. 

The 

complaints/ suggestions pertains to airline/agency have been forwarded to 

respective 

agency for necessary action. 

2. Information on New Terminal layout 

The House was informed that a presentation by ED(Arch), AAI will be organised 

by 15.05.2011. AOC opined that presentation should cover all areas and should 

clarify queries of the airlines/ agencies and it was agreed to. 

Action: AAI 

3. SOP on AOG situation 

The house was intimated that SOP on AOG situations/diverted flights has been 

issued. 

4. No A/C effect at Aerobridge Corridor 

Item dropped 

Jt.GM Engg(E) informed that out of 05 AHUs, replacement of cooling coils of 03 

AHUs has already been completed and the left over work is likely to be 

completed by 30.04.2011. It was also intimated that due to replacement of glass 

panel in aerobridge corridor, the temperature in aerobridge corridor is affected, 

however it will improve, once the work is completed. 

Jt.GM Engg.(Elect) also informed that temperature in offices of Jet Airways is 

made comfortable and has been intimated to Shri.Amarjit Padam. 

The representative of British Airways intimated that AC in their operational office 

is also not effective and the area is suffocating whereas representative of 

Immigration informed that AC is very effective in their area causing chillness and 

requested to reduce the aircondition effect. 

..3/-

3// 

Airport Director advise Jt.GM Engg.(Elect) to look into the matter to bring out 

improvements in affected area by ensuring circulation of fresh air and 

temperature control as per requirement. 


Action: AAI 

The House was intimated that as per Govt. decision, all Airport Entry Passes l 

belonging to agencies engaged by airlines have already been extended upto 

30.04.11. It was also intimated that airlines have approached to Hon’ble Supreme 

Court against the decision of Hon’ble Delhi High Court and the next hearing will 

be on 25/04/2011, till such time status quo has to be maintained. 

Mr.Prem Bajaj, CMD of M/s. Bhadra International Ltd, intimated that the agency 

is fully prepared to handle various types of flights. He also intimated that 

adequate no.of desired equipments and trained personnel are available with the 

agency. It was also intimated that few airlines have already undertaken audit and 

are satisfied with the preparedness of the agency. 

To a query of the Secretary, AOC, Mr.Bajaj intimated that they are ready for the 

audit of their equipments/ preparedness and availability of trained staff and 

AOC may fix any convenient date and time for undertaking audit. 



The House was intimated that survey work for identification of suitable location for 

installation of cameras have already been completed and the work is likely to be 

completed by 30.06.2011. 

Action: AAI 

7. Medical emergency: 

The House was intimated that SOP on the subject has already been issued. 

Item dropped 

..4/-

4// 

8. Weighing scale for Check-in Counter No.34 

The House was intimated that action is in hand for procurement of weighing scale for 

Check-in Counter No.34.PDC 31.05.2011. Chairman advised DGM (Apt.) to expedite 

the issue. 

The representative of BA intimated that weighing scales at different check-in 

counters are showing different readings for the same baggage. Jt.GM Engg.(Elect) 

intimated that calibration is being done on regular basis and records are maintained. 

The representative of BA requested that periodic checks of the weighing scales be 

undertaken as the incidents of faulty readings are reoccurring. 

9. Use of conveyor belt No.4 in Arrival Hall AIT. 

Action: AAI 

The representative of Customs intimated that suitable instructions have already 

been issued for use of conveyor belt No.4 on regular basis. 

10. Delay in reporting of Customs officials for baggage scanning. 

Action: Customs 

The representative of customs once again requested airlines to intimate them as 

soon as baggage arrives on conveyor belt. He also requested AOC/Airlines to keep 

them informed about completion of baggage delivery. Chairman, AOC agreed for 

the same and requested customs authorities to ensure the timely reporting for 

baggage scanning. 

It was also decided that AOC will undertake a survey for a period of one week on 

usage of conveyor belt No.4 vis-a-vis reporting of Customs officials for baggage 

scanning. Feed back will be given by AOC in the next meeting. 

11.Para-Medical assistance for sick passengers on board. 


The issue has already been discussed along with SOP on medical emergency 

Item dropped 

..5/-

NEW POINTS: 

..5.. 

a)Shortage of Medical Officer and alternate Medical officers Responsibility 

The House was intimated that a guideline for airlines for prompt response during 

medical assistance has already been issued and the same should be strictly followed 

to save the life. 

Item dropped 

b) Revised Bay Allocations as per new Guide Lines for Apron Control Officer 

The House was intimated that revised bay allocation as per new guide lines will be 

implemented after completion of construction activities on Taxiway “H”. 

c) Feeder belt to be Operational for Mobile Counter 

The House was informed that both the feeder belts are in working condition. 


====== 

Item dropped 

Item dropped

AAM/OPS/APT/34/2012/ Dt.08.02.12 

To 


Sir(s) 

Sub:Minutes of the 1/2012 Airport Facilitation Committee Meeting Held 

on 19.1.12 in the Conference Hall, KDT Chennai Airport, 

Chennai-27 – Reg. 

====== 

Enclosed please find the Minutes of the Airport Facilitation Committee 

Meeting (1 of 2012) held on 19.1.2012 in the Conference Hall, KDT, Chennai 

Airport, and Chennai-600 027 for your information and further necessary action. 

2. The next Airport Facilitation Committee Meeting (2 of 2012) will be held on 

16.2.2012 at 1130 hrs. at Conference Hall, Kamaraj Domestic Terminal, Chennai 

Airport, Chennai-600 027. 

3. Members are requested to forward their Agenda points, if any, and action 

taken report on the complaints/suggestions in respect of their Department to this 

Office by 13.2.12. 

4. The Airport Security Committee Meeting will be held at 1030 hrs. on the 

same day i.e.16.02.2012. 

Thanking you, 



(K.K.SHOBHY) 

JT.GEN.MANAGER (TM) 

CCto:1 Jt.GM(Elect.) 2.Jt.GM Engg.(C) 3. DGM(L) } for information 

4.DGM(Comm.) 5. AM – KDT/AIT 6.Sr.Mgr.(MM) }& n.a. in espect of 

7.Sr.Manager(Sec.) their points. 

Ccto:1. Sr.Manager (PS) to Airport Director. 

2. GM (Ops.); 3.GM Engg.(c) 4.GM Engg.(E) 5.GM(GFS)

AIRPORT FACILITATION COMMITTEE MEETING HELD ON 19.1.12 AT 1130 

HRS. IN THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT 


S/Shri/Smt 



3. Ashok Srivastava, GM(GFS) 

4. R.K.Parashar, GM Engg.(Elec.) 

5. L.N.Tatwani, GM Engg.Maint.) 

6. K.K.Shobhy, Jt. GM (TM) 

7. S.Subburaj, Jt.GM Engg.(Civil) 

8. T.Uma Mahesh, Jt.GM Engg.(Elec) 

9. N.Jayakumar, DGM(Comml.) 

10. M. Venkatesan, DGM (L) 


12. S.N.Saravanan, Sr.Mgr.(Security) 

13. Pandaram, Supdt.(Customs) 

14. Dr.N.Kannan, FRRO 

15. Dr.S.Chithra, Asst.APHO 

16. K.P.Kumar, ASM (Emirates)/VC-AOC 

17. Rajesh Kumar, (Oman Air) 

18. Neeraj Muthuswamy, (Qatar Airways) 

19. Preetham Lobo,(Etihad) 

20. D.Rajasegaran, (Malaysian Airlines) 

21. N.Kannan,Manager(Admin) (Air India) 

22. T.Thiyagarajan, AM(IC) 

23. S.I.Binu (Jet Airways) 

24. Joy Chitra Roy, (Jet Airways) 

25. Viswanathan Ramchandran, Jet Airways 

26. Kesavan Sivanandam (Kingfisher Airlines) 

27. Saptarshi Mukherjee, (Indigo) 

28. P.Anandraj, (Indigo) 

29. M.Srinivasan, ASM, Srilankan Airlines 

30. Shirani Priya George, Lufthansa 

31. Shashi M.Srivastava, Lufthansa, 

32. Sanjay Yadav, Cargolux 

..2/-

..2.. 

Chairman, AFC welcomed the members present in the 1st Airport Facilitation 

Committee Meeting of the year 2012 and advised General Manager (Ops) to review the 

minutes of the last meeting. 


S.No. Types of Suggestion/ 


November 2011 


1. Registered complaints 03 Actioned 

2. Feed back forms 52 Actioned 


The House was informed that out of 03 registered complaints 01 pertains to AAI, 01 

pertains to CISF and 01 pertains to Airlines. Out of 05 complaints/suggestions received 

on Toll free 03 pertain to AAI, 02 pertain to Airlines. Most of the Suggestions/complaints 

in the Feedback forms related to a) Provision of smoke room in SHA/DOM 

b)Announcement in SHA c) Mobile charger & wifi d) Snack bars – quality & prices 

e) Cleanliness of toilets. 

Action: AAI 

2. No A/C effect at Airline Backup Offices: 

Airlines intimated that air conditioning has been improved hence item dropped. Chairman 

informed that email id complaints.chn@aai.aero has been created for the use of all 

agencies to record their complaints regarding airport facility maintenance. This id should 

not be used for public complaints. 


Item dropped. 

Chairman, AFC informed that circular has been issued by Commercial Dept. of AAI to all 

Airlines regarding AEP for Ground Handling Agencies. 

Item dropped. 


Customs intimated that X-ray machine is still unserviceable. General Manager(Ops) 

requested Customs to use the conveyor belt No.4 for Domestic and non-sensitive flights. 



General Manager Engg. (Elec.) informed that internal action is in process, soon after 

completion of the same, procurement action will be initiated. 

Action:AAI 

..3/-

6. Cute Counter Charges: 

..3.. 

Chairman informed that Cute counter charges has already been circuited to all airlines 

and AOC also confirmed the receipt of the same. Further issue can be taken up with 

the Commissioning Committee of New Terminal. 

7. Web Check In Boarding Cards: 

Item dropped. 

Chairman requested Immigration to allow passenger web check in boarding cards in 

view of recent AVSEC circular No.26/2011. FRRO informed that the same will be 

confirmed at the earliest. 

8. Airlines staff being summoned by Airport Police: 


General Manager (Ops/Apt)informed that there is no issue at present hence item may 

be dropped. 

9. Securing the opening at AI Hangar: 

Item dropped 

Air India informed that access point is not fully closed till now and assured that the 

balance portion will be covered at the earliest. 

10. Providing weighing machine in Domestic Arrival: 

Action: Air India 

General Manager (Ops) informed that the weighing machine has already been 

repaired and provided in the domestic arrival hall. Manager, Air India confirmed the 

same. 

11. Segregation of Baggage for In-line system: 

Item dropped 

General Manager Engg. (Elec) informed that situation has improved and there is no 

complaint hence item dropped. 

Item dropped 

..4/-

..4.. 

13. Unauthorised manpower on arrival side: 

It was intimated that as decided in the earlier meetings, stern action will be taken against 

the loaders in case they are found engaged in unauthorised activities by cancelling the 

AEPs. Also airlines were requested to take up the issue with their service providers in this 

regard. 

14.Non usage of Aerobridge 30 for domestic flights: 


Kingfisher informed that they were already using the A/B-30 during day for domestic 

flights. GM(Ops) requested other airlines also to use the A/B-30 for domestic flights. 

15.RWY 12/30 Commissioning: 

Action: AAI 

General Manager (Ops) informed that Commissioning of RWY 12/30 will be taken up 

separately in the commissioning meeting. 

16.Hiking of rates by Sangeetha Food Court: 

Item dropped 

Chairman informed that hiking of rates is as per the terms and conditions of AAI contract. 

17.Pax manifest not given by Airlines: 

Customs and AOC informed that they will sort out the issue separately. 

18.Provision of Wash basin/sink for loaders on airside: 

Item dropped 

Item dropped 

General Manager Engg.(C) informed that the work for providing wash basin/sink is in 

progress and work will be completed within a week. 

Action: AAI 

..5/-

NEW POINTS: 


..5.. 

Chairman informed that a separate meeting will arranged to sort out the issue. 


Action: AAI 

Chairman has agreed to provide chairs for check-in counters. Also Airlines was 

requested to pay the revised charges at the earliest. 

3. VDGS update for Bays: 

Action: AAI/Airlines 

GM Engg.(Elect) informed that rectifying work of VDGS is in progress. VDGS at Bay 

No. 30 & 32 are working and at Bay No.26 & 27 work is in progress. 

Action: AAI 

4.FIDS Erratic: 

Chairman requested DGM(L) to replace the FIDs with LCD display boards as it is very 

old and moreover exposed to dust on the city side due to project work, hence likelihood 

of frequent malfunctioning. 

Action: AAI 

5.Digital Wall Clock to be set up in the International Arrival & Departure Hall: 

Chairman advised DGM(L) to provide one Digital clock in International Arrival & 

Departure Hall at appropriate location. 

Action: AAI 

6.ATM Machine at International Arrival Hall: 

Airport Director informed that ATM machines are available at Domestic and banks are 

not interested to provide ATM at International Arrival. Airport Director intimated that 

State Bank of India or any other bank will be permitted to operate ATM at International 

arrival area subject to their acceptance and other formalities. 

Action: AAI 


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Airlines Operators Committee (AOC - AERA

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