Airlines Operators Committee (AOC - AERA
Airlines Operators Committee (AOC - AERA
Airlines Operators Committee (AOC - AERA
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Stakeholder comments to Consultation Paper No. 16/2012-13 for Multi Year<br />
Tariff Proposal and Annual Tariff Proposal in respect of Chennai International<br />
Airport for the First Control Period (2011-12 to 2015-16)<br />
1. COMPLETION OF THE PROJECT<br />
1.1 The Ministry of Civil Aviation (“MoCA”), vide a letter to the Airports Authority of India<br />
(“AAI”) dated 19 th June, 2012 that has been annexed to the Consultation Paper No.<br />
16/2012-13 (“CP”), had stated that the Director of Expenditure, Ministry of Finance had<br />
conveyed its approval for the revised cost of INR 2,015 crores with the completion of the<br />
project scheduled for July, 2012. Accordingly, the AAI was expected to complete the<br />
modernisation and expansion project (“Project”) of the New Terminal Building (“NTB”)<br />
at the Chennai International Airport (“CIA”) by the revised completion schedule of July,<br />
2012 as fixed and decided by the MoCA.<br />
1.2 As per the submissions made by the AAI in its proposal to the Airports Economic<br />
Regulatory Authority (“Authority”) for an increase in the aeronautical tariff, AAI stated<br />
that the Project would be completed in August, 2012 and the NTB would be made open to<br />
the public and fully functional by then. However, the NTB is still incomplete, even after a<br />
month from the date of completion announced by the AAI. The present status of the<br />
Project and the pace at which the modernisation and expansion work is being carried out<br />
leads one to the inevitable conclusion that the NTB would not be completed before the<br />
end of 2012.<br />
1.3 The Airline <strong>Operators</strong> <strong>Committee</strong> (“<strong>AOC</strong>”) in Chennai had also written various letters to<br />
the Secretary, MoCA and the AAI dated 16 th May, 2012, 15 th June, 2012 and 7 th September,<br />
2012 regarding the status of the NTB at CIA and the quality/absence of the facilities<br />
contained therein. There were also several meetings held on 21 st April, 2011, 24 th May,<br />
2011, 18 th August, 2011, 19 th January, 2012, 25 th January, 2012 16 th February, 2012 and 15 th<br />
March, 2012, between the stakeholders in the CIA regarding the issues of the NTB. The<br />
minutes of the said meetings and the aforesaid letters addressed by the <strong>AOC</strong> are<br />
collectively annexed to this document as Annexure – A colly. The various points that<br />
have been raised in the aforesaid letter to MoCA are evidence to the fact that till date<br />
1
several facilities in the NTB are far from being completed and the ones completed are far<br />
from international standards.<br />
1.4 The <strong>AOC</strong> has also pointed out in the aforesaid correspondence that the In-Line Baggage<br />
Screening System (“ILBS System”), the Airport Operations Control Centre (“<strong>AOC</strong>C”),<br />
Walkalators from the domestic terminal to the international terminal, etc. have not been<br />
installed or are incomplete, though the AAI claims to have completed the Project of the<br />
NTB at the CIA. It is pertinent to note that while the Bengaluru International Airport and<br />
Rajiv Gandhi International Airport, Hyderabad have been provided with the ILBS System<br />
and the <strong>AOC</strong>C, the CIA has not been provided with these facilities. The new specifications<br />
for the ILBS System have not been approved by the Bureau of Civil Aviation Security and<br />
various requests made by the <strong>AOC</strong> for providing an <strong>AOC</strong>C have been ignored by the<br />
AAI. The Authority shall take note that though the there has been a plan for providing<br />
walkalators in the tubular passage under the flyover connecting the new terminals at the<br />
CIA, the same has not been installed, thereby causing the Minimum Connectivity Time<br />
(“MCT”) between two flights to be affected. The solution of transfer coaches/shuttles is<br />
only a stop-gap arrangement and will also affect the MCT and reduce the efficiency of<br />
transfer facilities and services at the MAA as transit hub.<br />
1.5 The Authority ought to also take into consideration that there are 52 new check-in<br />
counters each at the domestic terminal and the international terminal. Further, the<br />
number of additional baggage carousels are 3 each at the domestic and international<br />
terminals in the NTB, thereby bringing the total number of baggage carousels to 8 and 7 at<br />
the domestic and international terminals respectively (old terminal and NTB). These<br />
figures do not reflect or substantiate the traffic forecast information provided by AAI,<br />
which seem to suggest that the traffic at the CIA will grow 3-4 fold in the coming years. If<br />
such an increase in the traffic forecast is anticipated, then the provision of 3 extra baggage<br />
carousels in the international terminal will not match up to the international standards<br />
followed by other major airports.<br />
1.6 It is pertinent to note that the AAI had claimed that the construction of the bridge over the<br />
Adyar River was a part of the project for the modernisation and expansion of the CIA,<br />
which was approved by the MoCA. However, AAI had, in its proposal to the Authority,<br />
submitted that the construction of the bridge was already completed on 30 th March, 2011,<br />
but the same was not yet operational. The AAI has also not provided any reasons for the<br />
non-operation of the bridge over the Adyar River for such a prolonged period.<br />
2
Accordingly, the cost of the bridge ought not to form a part of the Regulatory Asset Base<br />
until such time as the same is operational.<br />
1.7 Extension of project completion timelines lead to increase in project cost, which the airport<br />
operator will ultimately look to claim from all the airlines operating from CIA and all<br />
passengers travelling to and from CIA. The delay that has occurred being the sole<br />
responsibility and liability of the AAI, the various airlines and passengers ought not to<br />
suffer the burden of providing facilities that were already assessed and valued prior to the<br />
commencement of the Project.<br />
1.8 The Authority ought to also consider the provisions of Section 13(1)(a)(ii) and 13(1)(d) of<br />
the Airports Economic Regulatory Authority of India Act 2008 (“<strong>AERA</strong> Act”), which state<br />
that ‘the Authority shall determine the tariff for the aeronautical services taking into consideration<br />
the service provided, its quality and other relevant factors’ and that ‘the Authority shall monitor<br />
the set performance standards relating to quality, continuity and reliability of service as may by<br />
specified by the Central Government or any authority authorised by it in this behalf’. As per the<br />
said provisions, the Authority has a statutory obligation to review and assess the service<br />
being provided by the airport operator and the quality of the same before determining the<br />
tariff for such airport. In the present case, the Authority ought to take into consideration<br />
the performance (or the lack of it) of AAI in terms of the Project, the services provided by<br />
the AAI at the CIA, especially the NTB, and the quality thereof, before determining the<br />
tariff at the CIA.<br />
2. VARIOUS DOCUMENTS REFERRED TO AND RELIED UPON BY AAI IN PARA 1.14<br />
OF THE CONSULTATION PAPER HAVE NOT BEEN SHARED WITH OR<br />
PROVIDED TO THE STAKEHOLDERS<br />
2.1 The Authority has noted that the AAI had submitted clarifications on its depreciation<br />
policy, traffic forecasting methodology and details of the debts raised by AAI for the<br />
modernisation project of the NTB. AAI also furnished a component-wise breakup of the<br />
revenue and expenditure along with a brief note justifying the growth rates it had<br />
assumed and details of the component-wise project cost, which also contained details of<br />
the probable date of completion of this project and AAI’s means of finance with respect to<br />
CIA.<br />
3
2.2 The Authority, in its CP, has not annexed any of the aforesaid submissions, details and<br />
notes made by the AAI to the stakeholders for their perusal. The stakeholders were also<br />
not provided with any of these documents and notes during the Meeting of the<br />
Stakeholders held on 30 th August, 2012 to discuss the MYTP and ATP submitted by AAI<br />
for the CIA. The various airlines operating in the CIA had also written to the Authority<br />
and requested for a copy of these submissions and documents, but have not received any<br />
till date. In the absence of these submissions, documents and notes, the stakeholders will<br />
be prevented from giving a thorough response to the tentative decisions arrived at by the<br />
Authority. We reserve the right to file further supplementary submissions after having<br />
had the opportunity to peruse the aforesaid documents.<br />
3. PARA 1.18 – CNS ATM SERVICES HAVE BEEN EXCLUDED FROM THE<br />
CALCULATION OF AERONAUTICAL REVENUES, WHEN THEY ARE VERY MUCH<br />
PART OF THE AERONAUTICAL SERVICES<br />
3.1 According to Section 2(a)(i) of the <strong>AERA</strong> Act, any service provided for navigation,<br />
surveillance and supportive communication thereto for air traffic management would be<br />
considered as an aeronautical service. However, the tariff proposal submitted by AAI to<br />
the Authority fails to include the revenues and expenditure on account of the CNS Air<br />
Traffic Management services being provided by AAI in the category of aeronautical<br />
services and revenue.<br />
3.2 The Authority should not permit this deviation from the statute that is sought to be made<br />
by the AAI.<br />
4. CARGO TARIFF – NO CHANGE IN RATES<br />
4.1 The AAI has submitted a separate proposal for the tariff relating to cargo services and<br />
aeronautical services. Though the proposal made for the cargo services does not include<br />
any hike in the existing tariff for the control period, the current cargo tariff that is being<br />
charged is an unreasonable one.<br />
4.2 Vide Order No. 11/2010-11 that was passed by the Authority on 5<br />
4<br />
th January, 2011, it was<br />
held that the Authority had approved the 5% increase in the existing rates of cargo<br />
charges at the CIA purely on ad-hoc basis. As per this Order, the determination of cargo
charges at the CIA on an ad-hoc basis was to be reviewed at the stage of tariff<br />
determination for the first cycle. Thus, though the AAI has not proposed any increase or<br />
hike in the cargo tariff already being charged, the Authority cannot avoid review of the<br />
current charges as that would be inconsistent with the Order that was passed by the<br />
Authority on 5 th January, 2011.<br />
4.3 The discussions that were held prior to the passing of the aforesaid Order on 5 th January,<br />
2011 mentioned in the Order illustrate the various points raised by the stakeholders<br />
regarding the revision of cargo tariff at the CIA and Netaji Subash Chandra Bose<br />
International Airport, Kolkata (“Kolkata Airport”). The AAI had proposed an increase of<br />
10% each year for the period 2010-11 and 2011-12, keeping in view the investment in<br />
improvement of cargo terminal to the tune of INR 79 crores in the previous 2 years and a<br />
further estimated investment of INR 160 crores (approximately) in 2010-11 in cargo<br />
facilities at both of the aforesaid airports. Prior to the fixing of the tariff for cargo services,<br />
AAI held meetings with the stakeholders that were attended by very few stakeholders.<br />
Certain stakeholders, who did not attend the meetings, expressed their concern regarding<br />
AAI fixing the tariff for cargo services and stated that these charges had to be decided by<br />
the Authority and not by the AAI.<br />
4.4 The AAI, in its proposal to the Authority for approval of increase in cargo charges, stated<br />
that it was decided between the AAI and the various trade bodies for cargo services that<br />
there would be a 5% increase in the cargo charges for the years 2010-11 and 2011-12 at the<br />
CIA and Kolkata Airport.<br />
4.5 The Authority at the time of examination of AAI’s proposal noted that the submissions<br />
made by the AAI were bereft of financial details and the stakeholder consultation<br />
meetings appeared to be incomplete as one of the important stakeholders Air Cargo<br />
Agents Association of India (“ACAAI”) was not present at the meeting. The Authority<br />
also referred to a letter by ACAAI to the Authority dated 10 th August, 2010 by which it<br />
had requested the Authority to ask AAI to enhance its infrastructure as well as the<br />
services offered to the trade and other factors, in order to justify the increase in the cargo<br />
charges. Another stakeholder also pointed out to the Authority that any revision in the<br />
cargo charges without a corresponding improvement in infrastructure and facilities<br />
would increase the transaction cost of the industry.<br />
5
4.6 Although the AAI, prior to passing of the aforesaid Order dated 5 th January, 2011, stated<br />
that INR 165 crores was already invested for the cargo centre at CIA, till date there has<br />
been no expansion or enhancement of cargo facilities that has been made by the AAI. The<br />
CIA has 3 cargo bays and there has been no increase in the said figure though there has<br />
been an increase in the growth of cargo flights at the CIA. In light of the aforesaid<br />
circumstances, it is pertinent that the Authority review the current cargo charges at CIA as<br />
per its Order dated 5 th January, 2011 and revise them downwards.<br />
5. PARA 4.1 - CONSTRUCTION OF ADYAR BRIDGE<br />
5.1 The AAI has included the construction of a bridge over the Adyar River in its project of<br />
modernisation and expansion of the CIA and has submitted that the said proposal<br />
received the approval of the Ministry of Civil Aviation (as the Authority was not set up at<br />
that time). The total project cost for the modernisation and expansion has been accounted<br />
to INR 2,862.71 crores, out of which the AAI has submitted in its proposal that work<br />
amounting to INR 216.70 crores has been completed for the Adyar River Bridge. The AAI<br />
has also stated that an amount of INR 11 crores alone has been paid for the same.<br />
5.2 The AAI had, in its proposal to the Authority, submitted that the construction of the<br />
bridge was already completed on 30 th March, 2011, but the same was not yet operational.<br />
The AAI has not provided any reasons for the non-operation of the bridge over the Adyar<br />
River for such a prolonged period. Accordingly, the cost of the bridge viz. an amount of<br />
INR 216.70 crores, ought not to form a part of the Regulatory Asset Base until such time as<br />
the same is operational.<br />
6. PARA 4.5 – AAI TO UNDERTAKE USER CONSULTATION WITH THE AIRPORT<br />
USERS CONSULTATIVE COMMITTEE<br />
6.1 As per the Terms and Conditions for Determination of Tariff for Airport <strong>Operators</strong> -<br />
Guidelines, 2011, dated 28 th February, 2011 (“Airport Guidelines”), AAI ought to<br />
undertake User Consultation with the Airports User Consultative <strong>Committee</strong> (“AUCC”)<br />
on major capital projects planned at the airport. Major capital projects were defined as<br />
capital investment projects that may represent more than 5% of the value of the<br />
Regulatory Asset Base (“RAB”) at the beginning of the Control Period or INR 50 crores,<br />
6
whichever is lesser. No user consultation with the AUCC had taken place prior to the<br />
commencement of the major capital projects for the CIA. Even after the Project was<br />
commenced, the AAI did not hold any consultation with the airport users or the AUCC, in<br />
order to understand the various issues and challenges being faced by such airport users or<br />
the AUCC.<br />
6.2 Annexure 1 of the Airport Guidelines state that the Authority expects the Airport<br />
Operator to provide all the required project information with the users as part of the<br />
consultation process. The said information is required to be submitted in the form of a<br />
project investment file. The Airport Guidelines also provide that the consultation shall not<br />
only encompass the exchange of information, but also discussions between the Airport<br />
Operator and the users with the object of achieving agreement, wherever possible, within<br />
the timeline specified, before key decisions are taken to enable the successful delivery of<br />
the plan.<br />
6.3 In the present project plan of modernisation and expansion of the CIA, the AAI has failed<br />
to provide any information to the users and AUCC and also failed to hold any discussions<br />
in order to reach an agreement on various elements of the project plan. The Authority has<br />
also failed to direct the AAI to provide such information and hold such discussions with<br />
the AUCC. In the absence of such information being provided and discussions being held,<br />
the entire procedure being followed by the AAI and the Authority is not one that has been<br />
prescribed by law.<br />
7. PARA 5.2 – <strong>AERA</strong> HAS RELIED ON THE CALCULATIONS ON RAB SUBMITTED<br />
BY AAI AND HAS FAILED TO CARRY OUT ITS OWN INDEPENDENT<br />
ASSESSMENT<br />
7.1 The Authority has accepted and proposes to consider the calculations submitted by the<br />
AAI on the initial RAB on the basis of the accounts that have been audited by the<br />
Comptroller and Auditor General (C&AG).<br />
7.2 According to Section 14 of the <strong>AERA</strong> Act, the Authority has the power to call for<br />
information and conduct its own investigation into the claims and proposal made by the<br />
AAI. However, the Authority has proposed to consider the figures and calculations<br />
submitted by the AAI without any verification or confirmation of the same. The Authority<br />
7
has also failed to make available the audited accounts of the AAI prepared by the C&AG<br />
for all the stakeholders. In the absence of relevant information being provided to the<br />
stakeholders, the comments provided by such stakeholders shall only be limited to the<br />
proposal at a macro level, without being given access to the audited reports and accounts<br />
of the AAI related to the project of modernisation and expansion of the CIA.<br />
8. PARA 5.8 – DEPRECIATION POLICY FOLLOWED BY AAI DEVIATES FROM THE<br />
AIRPORT GUIDELINES<br />
8.1 Para 5.3 of the Airport Guidelines deals with the Depreciation Policy to be followed by<br />
Airport <strong>Operators</strong> and states that depreciation shall be calculated using the straight line<br />
method. It also states that the minimum residual value of the asset shall be considered as<br />
10% and depreciation shall be allowed up to a maximum of 90% of the original cost of the<br />
asset.<br />
8.2 Deviating from the Airport Guidelines, the AAI in its letter to the Authority dated 8 th<br />
August, 2012 has submitted that the annual accounts of the AAI were audited by the<br />
C&AG, which followed the depreciation policy approved by the AAI Board. It further<br />
stated that in the event the depreciation had to be reworked as per the Airport Guidelines,<br />
by which 90% of the value of assets would be considered as depreciable and 10% as<br />
residual value, then the value of AAI’s assets would not tally with value of assets<br />
appearing in AAI’s books of accounts. The AAI stated that if the depreciation had to be<br />
reworked as per the Airport Guidelines, then the net block of assets which had been 100%<br />
depreciated as per the AAI’s books of accounts, would need to be recast.<br />
8.3 The Authority has tentatively decided to consider the depreciation policy followed by the<br />
AAI, which as submitted and admitted by the AAI is not according to the Airport<br />
Guidelines that have been passed by the Authority to be followed by every Airport<br />
Operator at the time of determining and fixing tariff for airports. Any such deviation by<br />
the Authority from Guidelines that have been laid down by it will render such decision to<br />
be an arbitrary and illegal one, with no basis and reasoning.<br />
8
9. PARA 6 – TRAFFIC FORECAST<br />
9.1 The AAI in its proposal for an increase in the aeronautical and non-aeronautical tariff at<br />
the CIA has relied upon and referred to the historical figures of the CIA to arrive at a<br />
forecast of the traffic during the first control period.<br />
9.2 There has been no study or report submitted by the AAI that has been conducted by an<br />
expert body for arriving at the figures for the traffic forecast at the CIA. The Authority<br />
ought to direct the AAI to submit a study or report supporting the traffic forecast or by<br />
virtue of its statutory powers under Section 14 of the Act, by which the Authority is<br />
empowered ‘to call upon any service provider at any time to furnish in writing such information<br />
or explanation relating to its functions as the Authority may require to access for the performance<br />
of the service provider’. In the absence of such report or study being submitted by the AAI,<br />
the Authority may direct an independent study or report to be prepared in order to<br />
consider the figures for the traffic forecast for determination of aeronautical tariff.<br />
10. PARA 7 – NON-AERONAUTICAL REVENUE<br />
10.1 The revenue projected by the AAI from non-aeronautical services do not reflect the true<br />
potential for an airport of international standards, especially when taking into<br />
consideration the other major airports in South India.<br />
10.2 The Bengaluru International Airport Limited and Hyderabad International Airport<br />
Limited have invested in the development and expansion of their non-aeronautical<br />
services, which include restaurants, retail stores, duty free, car-parking, ticketing, etc.<br />
However, the non-aeronautical revenue projections made by the AAI, as evidenced in<br />
Table 8 of the CP, appears to be extremely conservative and inaccurate. There appears to<br />
be no justification for the hike in aeronautical tariffs, when there is hardly any expansion<br />
of facilities to optimise non-aero revenues.<br />
10.3 The AAI has also not made any effort to allot the spaces reserved for non-aeronautical<br />
services to permanent concessionaires and have commenced operations of the same with<br />
temporary/make shift vendors, which has also been pointed out by the <strong>AOC</strong> to the<br />
MoCA vide its letter dated 7 th September, 2012, annexed hereto. The absence of permanent<br />
concessionaires being allotted the various spaces for non-aeronautical services in the NTB<br />
9
has resulted in significant reduction in non-aero revenues, which could have been<br />
avoided with some foresight and planning.<br />
10.4 As per the aforesaid provisions, the Authority also has the power to determine the tariff,<br />
in public interest, during the five years of the control period. Accordingly, the Authority<br />
ought to exercise its statutory powers and direct that the present non-aeronautical tariff<br />
projections made by AAI shall apply only during the year 2012-13 of the first control<br />
period, after which the non-aeronautical revenue potential shall be determined on actuals<br />
based on the actual revenues generated during 2012-13.<br />
10.5 The Ground Handling services at the CIA have been concessioned out to 2 Ground<br />
Handling agencies by the AAI. However, as per the Ground Handling Policy a minimum<br />
of 3 operators are to be appointed for the Ground Handling services at the CIA. The<br />
failure to provide a competitive environment has not helped the airlines in negotiating<br />
favourable rates with ground handling companies, but has only helped the AAI in<br />
collecting huge amounts of money as royalty.<br />
11. PARA 7.8 – FUEL THROUGHPUT FEE<br />
11.1 As per the Order No. 07/2010-11 passed by the Authority on 4 th November, 2010, it was<br />
stated that in the event access fees such as throughput fees are kept at a higher level, the<br />
airlines would bear the higher fuel throughput charges but the impact of the same is likely<br />
to be neutralised/mitigated through lower airport charges since the accruals from the<br />
higher fees would be considered towards the passenger yield cap calculation. In this<br />
background, the Authority tentatively agreed to respect the contractual agreements<br />
between the airport operators and the oil companies as it felt that there was no definite<br />
formula through which such charges could be determined and at the same time it was<br />
conscious that such revenues are taken as a part of the passenger yield cap. The<br />
propensity of the airport operators to charge throughput charges at exploitative rates was<br />
expected to be curbed in as much as the same would lead to lowering of airport charges<br />
and the impact on the airlines/passengers is likely to be neutralised/mitigated.<br />
11.2 Although the Order passed by the Authority states that a high fuel throughput charge<br />
would be offset by keeping the airport charges at a nominal rate that does not appear to<br />
10
e the case. AAI has proceeded to propose a significant increase in aeronautical tariff for<br />
the CIA, thereby negating the calculations of the Authority as discussed above.<br />
11.3 Various airlines and their representative bodies had opposed this proposal of fuel<br />
throughput charges on the following grounds:<br />
i) The throughput charges are not related to any cost;<br />
ii) The fuel suppliers pay a rental for the use of the land at the airport, which forms<br />
part of their overall costs. The throughput charge is, therefore, a duplicate<br />
charge;<br />
iii) The oil companies treat the throughput charges as a pass through rather than it<br />
forming a part of the commercially negotiated fuel prices. Therefore, the oil<br />
companies have little incentive to negotiate the level of this charge.<br />
11.4 The Authority had approved the proposal of the AAI for the fuel throughput charges on<br />
an ad-hoc basis, vide the aforesaid Order dated 4 th November, 2010, despite agreeing with<br />
the contention raised by the airlines regarding the applicability of the contractual<br />
agreement between the airport operator and the oil companies. The airlines pointed out<br />
that the agreements were entered into between two parties who did not even bear the<br />
financial burden thereof. The oil companies, who were paying the charges, pass the same<br />
on to the airlines and the airport operator is the net gainer. However, the Authority while<br />
on one hand agreed with the issue raised by the airlines, on the other proceeded to<br />
approve the proposal on an ad-hoc basis.<br />
11.5 The table below indicates the fuel throughput charges at various airports, which were<br />
approved by the Authority with effect from 1 st April, 2010, vide Order No. 07/2010-11<br />
passed by the Authority on 4 th November, 2010. From a perusal of the fuel throughput<br />
charges at various airports, it is evident that the charges at the CIA are the highest in the<br />
country. The charges at the CIA are in fact over 10 times the rates being charged at other<br />
airports in the country, though the price of fuel is more or less the same across the<br />
country.<br />
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SR.<br />
NO.<br />
AIRPORT AIRPORT<br />
OPERATOR<br />
PRE-REVISED<br />
FUEL<br />
THROUGHPUT<br />
CHARGES<br />
(Rs. /KL)<br />
12<br />
%<br />
INCREASE<br />
APPROVED<br />
APPROVED<br />
FUEL<br />
THROUGHPUT<br />
CHARGES<br />
(Rs./KL)<br />
1. Chennai AAI 1390.31 5 1459.83<br />
2. Kolkata AAI 1158.78 5 1216.72<br />
3. Trivandrum AAI 133.15 5 139.80<br />
4. Ahmedabad AAI 106.75 5 112.10<br />
5. Calicut AAI 106.75 5 112.10<br />
6. Guwahati AAI 106.75 5 112.10<br />
7. Jaipur AAI 106.75 5 112.10<br />
8. CSIA,<br />
Mumbai<br />
MIAL 535 5 561.75<br />
9. IGIA, Delhi DIAL 535 5 561.75<br />
10. Cochin CIAL 70 20 84<br />
11.6 An annual increase of 5% in the fuel throughput charges would be an arbitrary one, as<br />
such increase has to be ultimately paid out of the accounts of the airlines who are not even<br />
parties to such agreements between the Airport <strong>Operators</strong> and oil companies. Therefore,<br />
the Authority ought not to approve the proposal made by the AAI for a hike in the rates<br />
of the fuel throughput charges at the CIA.<br />
12. PARA 8.2.1 – STAFF COST<br />
12.1 The AAI has assumed an annual increase of 7% in pay and allowances of its staff at the<br />
CIA during the first Control Period. The staff cost includes dearness allowance, house rent<br />
allowance and other perks and staff welfare funds. The AAI has also stated that there<br />
would be no increase in the strength and number of the staff though there would be an<br />
annual increase of 7% in their pay and allowance, which the Authority proposes to<br />
consider for the purposes of aeronautical revenue.<br />
12.2 There has been an increase proposed in the pay and allowances of the staff at CIA but<br />
there has been no justification or reasoning given for the necessity and requirement of<br />
such a large number of staff strength at the CIA. The Authority should have carried out<br />
an appropriate benchmarking exercise through experts to determine whether the staff
strength of AAI at CIA is in excess of requirements, and consequently, whether the<br />
redundant staff cost should be borne by the airlines and the general public.<br />
13. PARA 8.2.2 – REPAIRS AND MAINTENANCE<br />
13.1 The AAI has also proposed an increase of 51% in repairs and maintenance at the CIA for<br />
the financial year 2011-12 due to the shifting of operation to the NTB. The AAI also<br />
submits that the repair and maintenance expenses will be expected to increase by 110%<br />
due to the commissioning of the NTB and that an annual increase of 10% is expected from<br />
the financial year 2013-14 for the same. There has been no basis or reasoning provided by<br />
the AAI for the increase of 110% for repairs and maintenance during the financial year<br />
2012-13 nor has there been any explanation given for the annual increase of 10% to be<br />
paid by passengers and airlines.<br />
Submitted by <strong>AOC</strong> Chennai<br />
Vijaykumar Menon K. P. Kumar Kesavan<br />
Chairman Vice Chairman Secretary<br />
Shashi M. Srivastava<br />
Joint Secretary<br />
13
Room No. 22<br />
Anna International Terminal<br />
Meenambakkam. Chennai - 600 027<br />
Tel.lFax: +9144 22560654<br />
www.aocchennai.com<br />
Registration No. 321/20 II<br />
-Chennai-27,<br />
07 Sept 2012.<br />
The Secretary of CivilAviation,<br />
Govt of India, .<br />
New Delhi.<br />
Dear Sir,<br />
Sub: intimation of the state of new airport terminals at Chennai- Reg.<br />
Warm Greetings from <strong>AOC</strong>, Chennaill<br />
AIRLINE OPERATORS COMMITTEE CHENNAI<br />
At the outset, it's unfortunate that the airline fraternity could not accompany your good self<br />
during your recent visit to Chennai to inspect the upcoming new terminals (NDTBand NITB)II '>.,<br />
<strong>Airlines</strong>' <strong>Operators</strong>' <strong>Committee</strong>, Chennai (<strong>AOC</strong>, Chennai) has been very actively and robustly<br />
providing a horde of inputs and feedback to AAI to incorporate in the new terminals so that these<br />
would be user-friendly and be really true to the paradigm "world class" that's being now associated<br />
with these incomplete terminals II But a lot of our feedback and opinion have been brushed aside and<br />
things are being taken forward without the airline fraternity, who are the end-users .<br />
You may have observed the below basic requirements that are missing in these new terminals;<br />
1. Absence of the much-needed and most basic ILBS(In-Line Baggage Screening) System; this is<br />
not only much required with respect to the passenger comfort and contemporary need but<br />
also it is a very useful tool for ensuring the security of the passengers, terminals and aircrafts<br />
II These terminals are built with ILBSprovision and bringing in the other stand alone X-Ray<br />
machines and putting in the middle of passenger movement area, in the corridors, would be a<br />
mockery of modern-age requirements, leave alone a modern airport, but not even a basic<br />
Metro airport II<br />
2. The concept of <strong>AOC</strong>C(Airport Operations Control Centre), though accepted by AAI,there have<br />
been no constructive steps made by AAI to give shape to this much required, arterial<br />
department for smooth functioning of an airport, which is so vibrantly present in other<br />
Metro/Modern airports.<br />
3. Walkalator: The Walkator for the connecting/fransiting guests between domestic and<br />
international terminals is far from complete and there seems to be no constructive steps<br />
made to expeditiously complete this half-done workll<br />
4. The Ramp provided at the basem~nt level of the two terminals is so steep and during the<br />
dummy/trial runs conducted by the airlines, it has been more than clearly demonstrated that<br />
these slopes have very steep gradients which is extremely incompatible for tractors to ply
Room No. 22<br />
Anna International Terminal<br />
Meenambakkam. Chennai - 600 027<br />
TeL/Fax: +9144 22560654<br />
www.aocchennai.com<br />
Registration No. 321/20 II<br />
AIRLINE OPERATORS COMMITTEE CHENNAI<br />
With heavy trolleys/containers and also a time ticking bomb,in terms of safety of. people<br />
working around. These slopes have to be totally revamped/restructured to make it userfriendly<br />
and compatible for safe operations. -" •...<br />
5. The absence of permanent concessionaries is so glaring and alarming; the concept of<br />
commencing the operations with temporary/make-shift vendors would be a !110ckery of<br />
events in a brand new terminal at a Metro airportll<br />
6. The approach road between the city highway and the main bridge running in front of the<br />
terminals, is far from over and if this is not completed, passengers have to take a long detour,<br />
spending a lot of valuable time and fuel. This is a necessity I I<br />
..<br />
Airline community at Chennai requests your good offices to kindly take up these much<br />
required<br />
solution!!<br />
features with the concerned agencies and provide us with the much required solace and<br />
We sincerely believe that you would do the needful.<br />
Many thanks and kind regards,<br />
,p}<br />
Vijay Menon,<br />
Chairman, <strong>AOC</strong> Chennai<br />
••• Kumar,<br />
Vice-Chairman, <strong>AOC</strong> Chennai<br />
esavan Sivanandam,<br />
Secretary, <strong>AOC</strong> Chennai
Room No. 22<br />
Anna International Terminal<br />
Meenambakkam. Chennai - 600 027<br />
Tel./Fax: +9144 22560654<br />
WWw.30cchennai.com<br />
MAA/ <strong>AOC</strong>/084<br />
Registratidtll"r6.1B;u(j}jl2<br />
To,<br />
The Airport Director,<br />
AAI,<br />
Chennai International Airport.<br />
Chennai -27.<br />
Dear Sir,<br />
Sub: Removal of Facility Charges.<br />
AIRLINE OPERATORS COMMITTEE CHENNAI<br />
This has reference to our meeting with member operation and your team on<br />
removal of facility charges being levied by AAI effective 01 April 2012.<br />
As explained to yourself in our previous meeting and subsequently a letter,<br />
the 25% facility charges levied byAAI ~hould not be applicable in the<br />
existing terminal and that any ·facility charges so levied must be applicable in<br />
the new NDT and NIPT as applicable in other Airports in the south. The<br />
maximum ceiling of the charges should be fixed at 100/0 as done in other<br />
southern airports.<br />
It was also brought to your notice that the new Airport once operationalised, .<br />
should have a staff canteen to'cater to the needs of all airlines staff as in the<br />
current Airport we lack such facility. The prices must be reasonable for all<br />
the staff to avail this facility which is an urgent requirement.<br />
We would also like to inform ..you that the aerobridges, ILBS, Lounges and<br />
other retail outlets should be in place prior to <strong>Airlines</strong> moving to the new<br />
terminal which would cater to the needs of the travelling public.<br />
We are confident that our request would be considered by extending your<br />
support as always.<br />
Thanking you,<br />
Yours Sincerely,<br />
Kesavan<br />
Secretary<br />
Aoe
Room No. 22<br />
Anna International Terminal<br />
Meenambakkam, Chennai - 600 027<br />
Tel./Fax: +9144 22560654<br />
www.aocchennai.com<br />
Registration No. 321/20 II<br />
MAA/<strong>AOC</strong>j082<br />
May 16th, 2012<br />
To,<br />
The Chairman,<br />
Airports Authority of India,<br />
Rajeev Gandhi Bhavan,<br />
New Delhi.<br />
Dear Sir,<br />
Greetings from <strong>AOC</strong>, Chennai.<br />
AIRLINE OPERATORS COMMITTEE CHENNAI<br />
This letter has reference to the 25% utility facilitation charges levied by AAI arbitrarily on<br />
airlines operating from the present terminal.<br />
Any enhancement of charges in the present terminal should be also substantiated by AAI in<br />
terms of extending enhanced facilities to the airlines and as such in the present terminal<br />
there exists no scope for such enhancement.<br />
The 25% facility charges and an annual increment of 7.5% would amount to 32.5% iQcrease<br />
in rental has come in at a time when airlines are undergoing financial losses and many of<br />
them brink of closure:<br />
<strong>Airlines</strong> are taking stock of the situation and may be constrained to withdraw their service<br />
from Chennai as the huge increase in rental would make them unviable to operate from<br />
Chennai.<br />
We are confident that under your leadership, a judicious decision would be taken to do away<br />
with 25% utility charges.<br />
We are more than pleased to meet you "in person to apprise you of the current financial<br />
situation of the airlines if it would help in the decision making process.<br />
Soliciting your early reply.<br />
Thanking you,<br />
Yours truly, t/<br />
.ttf;l<br />
Mr. Vijay~ar Menon<br />
Chairman<br />
Cc. Airport Director, Chennai<br />
Cc. ED Commercial, New Delhi<br />
-
From: Airport Manager – MAA [vijaykumar.menon@gulfair.com]<br />
Sent: 05 February 2012 11:06<br />
To: aalexander@airmauritius.com; Antoney-Air Arabia; apmicmaa@gmail.com; ASM<br />
MAA; Dataone; Decor Maa; D'jea-AI; draja@malaysiaairlines.com; EY Airport Manager<br />
MAA; i.sasikanth@spicejet.com; Jenson ONG; K.P.Kumar - ASM - Chennai;<br />
kesavan.sivanandam@flykingfisher.com; maaapm@jetairways.com;<br />
mangalathigeetha@airasia.com; Mohan-AI; Mukund Murthy; Sanjay;<br />
saptarshi.Mukherjee@goindigo.in; Saudi <strong>Airlines</strong>; Shashi - LH; Shiva; Silk Air; Siny<br />
Abraham; Srinivasan M; Tarun-IT; Amar-9W; Meherjee- CAMBATA; Vishal- Bhadra;<br />
SITA<br />
Subject: NIPT Cordination Meeting with AAI Managment and <strong>AOC</strong><br />
Dear All<br />
Following is a summary of the points discussed by <strong>AOC</strong> with AAI on 25JAN12 with APD,<br />
ED Projects, GMGFS among others.<br />
NIPT<br />
1. As & when NIPT is ready & functional, all airlines would have to move to the new<br />
Terminal. The AIT (minus 2 nd floor <strong>Airlines</strong> offices) would then be closed for<br />
renovation after which few airlines would have to relocate to AIT.<br />
2. The decision on which carriers would relocate back to AIT after renovation & the<br />
duration of the renovation period is still not known to AAI. As per AAI, their actual<br />
renovation may just take about 1month but the issue is of augmenting of<br />
manpower by Immigration & Customs to provide staff at both Terminals and they<br />
are unable to comment or advise any specific date when the Existing Terminal<br />
would be made operational<br />
3. Back Offices in AIT would have to be vacated during process of renovation & may<br />
be re allotted later to those carriers who would be relocated to AIT.<br />
4. Common use IT facility being provided by AAI in NIPT. <strong>Airlines</strong> are to adv AAI for<br />
any linking of data cables from 2 nd Floor AIT into NIPT.<br />
CUTE<br />
5. SITA awarded contract for CUTE in NIPT for a period of 7 years @ INR37 per pax.<br />
6. No BRS in scope in the present agreement with AAI, though <strong>AOC</strong> would still<br />
explore ways and means to incorporate same<br />
7. AAI to give <strong>AOC</strong> a copy of the final agreement with SITA so that <strong>AOC</strong> could discuss<br />
with SITA for any operational changes/requirements within the scope of the<br />
agreement.<br />
<strong>AOC</strong> REQUIRMENTS PROJECTED TO AAI<br />
8. ILBS is mandatory at the New Terminal , as passengers would not want go through<br />
the harrowing experience of waiting in line for X-Ray Screening of Baggage<br />
9. <strong>AOC</strong>C concept must be introduced to coordinate various functions of the Airport.<br />
10. Ticketing Counters at NIPT lacks space for all <strong>Airlines</strong> ( due no Back up Office<br />
)and hence AAI to look at ways and means to augment the space requirements.<br />
11. Mezzanine floor Space requirements of <strong>Airlines</strong> are not met and AAI has to look at<br />
various options to provide space to <strong>Airlines</strong> as per their requirements<br />
12. Link from the Existing 2 nd Floor offices to the NIPT Departure be provided for easy<br />
accessibility
Above FYI and advise<br />
<strong>AOC</strong> would be in constant contact with both AAI and SITA to incorporate the needs of Airline, in the<br />
NIPT and thanks Mukund and Sanjay for the coordination<br />
Warm Regards<br />
Vijay<br />
<strong>AOC</strong>
AAM/OPS/APT/2012/ Dt.04.04.12<br />
To<br />
As per Distribution list<br />
KDT<br />
Sir(s)<br />
Sub: Minutes of the 03/2012 Airport Facilitation <strong>Committee</strong><br />
Meeting Held on 15.03.12 in the Conference Hall,<br />
Chennai Airport, Chennai-27 – Reg.<br />
======<br />
Enclosed please find the Minutes of the Airport Facilitation<br />
<strong>Committee</strong> Meeting (3 of 2012) held on 15.03.2012 in the Conference<br />
Hall, KDT, Chennai Airport, Chennai-600 027 for your information and<br />
further necessary action.<br />
2. The next Airport Facilitation <strong>Committee</strong> Meeting (4 of 2012) will be<br />
held on 19.04.2012 at 1130 hrs. at Conference Hall, Kamaraj Domestic<br />
Terminal, Chennai Airport, Chennai-600 027 immediately after the security<br />
committee meeting.<br />
3. Members are requested to forward their Agenda points, if any, and<br />
action taken report on the complaints/suggestions in respect of their<br />
Department to this<br />
Office by 16.04.2012.<br />
4. The Airport Security <strong>Committee</strong> Meeting will be held at 1030 hrs. on<br />
the same day i.e.19.04.2012.<br />
Thanking you,<br />
Encl: as above<br />
//2//<br />
Yours faithfully,<br />
(K.K.SHOBHY)<br />
JT.GEN.MANAGER (TM)
Chairman, AFC welcomed the members present in the 3rd Airport Facilitation <strong>Committee</strong><br />
Meeting of the year 2012 and advised General Manager (Ops) to review the minutes of the<br />
last meeting.<br />
1. Complaints & Suggestions<br />
S.No. Suggestion/<br />
Complaints<br />
received in<br />
February 2012<br />
1. Written<br />
complaints<br />
Total AAI CISF <strong>Airlines</strong> Concessionaires Remarks<br />
02 01 01 -- Actioned<br />
2. Feed back forms 84 57 08 08 11 Actioned<br />
3. Toll free No. 11 Actioned<br />
4. email 02 02 - - - Actioned<br />
5. CPGRAMS 02 02 - - - Actioned<br />
Suggestions/complaints in the Feedback forms are related to a) Provision of smoke room<br />
in SHA/DOM b) Snack bars – quality & prices c) Cleanliness of toilets d) <strong>Airlines</strong>/CISF<br />
staff behaviour.<br />
Action: AAI<br />
2. Provision of Water coolers in Customs Arrival Hall:<br />
General Manager Engg. (Elec.) informed that two water coolers are available in Customs<br />
Arrival hall. (i.e.) one near duty free shop and the other one next to conveyor belt No.4.<br />
3. Web Check in Boarding Cards:<br />
Item dropped<br />
<strong>AOC</strong> had a separate meeting with FRRO and it has been accepted by them. Minutes of<br />
the meeting will be circulated shortly.<br />
4. Ambulift usage charges:<br />
Action: Immigration<br />
<strong>AOC</strong> Chairman informed that DGM (Comm.) sent a circular about revised rate of Ambulift<br />
charges and requested AAI to discuss with M/s. Bhadra for reduction of charges for<br />
domestic airlines.<br />
Airport Director informed that the matter has been taken up with HQrs. for further guidance<br />
and the reply is still awaited.<br />
..3/-
3//<br />
<strong>Airlines</strong> representative informed that ambulift usage is more in International compared to<br />
Domestic and requested to provide usage details to them. The usage of AAI ambulift in<br />
January is 27 Nos. for Domestic & 11 Nos. of Intl. whereas in February usage is 16 for<br />
Domestic and 06 for International.<br />
5. Chairs for Check in counters:<br />
Action: AAI/<strong>Airlines</strong><br />
<strong>AOC</strong> chairman requested to provide atleast 14 Nos. of chairs since no chairs are available<br />
for counters at present. It was informed that AAI will repair the existing chairs. More over,<br />
domestic operation is likely to be shifted to new terminal shortly. Then the existing chairs at<br />
KDT will be provided to AIT. <strong>Airlines</strong> to take responsibility of chairs.<br />
Action: AAI<br />
6. Repairing of VDGS update for Bays:<br />
GM Engg.(Elect) informed that at present only one VDGS is working. The new<br />
aerobridges along with VDGS are being procured for new terminals. The issue will be taken<br />
up with CHQ. for procurement of additional VDGS for replacement of existing ones. Airport<br />
Director advised to initiate action at the same time to survey off the existing one with the<br />
reasons thereof.<br />
7. Updation of FIDS:<br />
Action: AAI<br />
Meeting conducted on 9/3/2012 with <strong>AOC</strong>, DGM(L) & studio officials and minutes is being<br />
circulated soon.<br />
8. ATM Machine at International Arrival Hall:<br />
Item dropped<br />
Airport Director informed that inspite of continuous efforts no bank has come forward to<br />
operate ATM at International Terminal for short period. However tender action is in<br />
process.<br />
9. Signage to indicate Domestic Terminal:<br />
Action: AAI<br />
GM (Ops) informed that necessary signage is done in the AIT arrival hall as requested by<br />
Customs.<br />
Item dropped<br />
..4/-
4//<br />
10. Commissioning of New Domestic Terminal:<br />
Chairman <strong>AOC</strong> expressed difficulties in shifting to new terminals due to non-availability of<br />
facilities like In-line scanning system, <strong>AOC</strong>C and aerobridges.<br />
Airport Director told that a meeting will be convened shortly to discuss the various issues<br />
except in-line scanning system of new Domestic Terminal. GM(Engg.-Elect) informed that<br />
all the aerobridges will not be installed simultaneously. Installation of Aerobridges will be<br />
done on priority for new Domestic/International and subsequently for Bay No.30 & 31. It will<br />
take atleast 06 months time to complete the work on all the aerobridges.<br />
11.CUTE:<br />
Action: AAI/<strong>AOC</strong><br />
Separate meeting with M/s.SITA was conducted on 26.2.12 and the minutes were<br />
circulated. Airport Director asked DGM(L) to take up the matter with Air India and confirm<br />
their requirement to start CUTE in existing Intl.Terminal.<br />
Action: AAI<br />
12. Follow-me jeep service:<br />
DGM(GFS) informed that Follow-Me service will be provided to airlines only on request<br />
basis. Further he stated that whichever airlines request for services are availing the same.<br />
13.<strong>AOC</strong>C implementation within the present Terminal:<br />
Item dropped<br />
Airport Director informed that due to shortage of manpower the feasibility will be examined<br />
to handle manual <strong>AOC</strong>C implementation in the existing terminal and a separate meeting<br />
will be convened. <strong>AOC</strong> requested to provide FIDS system in Apron control for monitoring<br />
flight status and allocate bays accordingly. Airport Director asked DGM(L) to check the<br />
feasibility for providing the same.<br />
Action: AAI<br />
14. Planning for future civil works:<br />
DGM(GFS) informed that delay in completion of work on Twy”H” was discussed in Apron<br />
Safety meeting. Further he stated that any such work will be intimated to airlines in<br />
advance.<br />
Item dropped<br />
..5/-<br />
.
5//<br />
15. Displacement of 780mtrs. for recommissioning of Rwy 12:<br />
DGM(GFS) informed the House that safety assessment had already been done and<br />
forwarded CHQ. After necessary approval from DGCA all airlines will be kept informed.<br />
NEW POINTS:<br />
1.Old Terminal – New Terminal Link:<br />
Item dropped<br />
Airport Director informed that the matter has already been discussed with Architect for<br />
provding “L” shaped link. Possibility of two tier link system for passenger/ staff movement<br />
between the existing & new terminals will be examined.<br />
2.Handing over of Airline offices in the New Terminal Buildings:<br />
Action: AAI<br />
Airport Director informed that handing over of the keys of airline offices in new Domestic<br />
Terminal will be done within a week. He further stated that passes for the contract workers<br />
will be issued by AAI till commissioning and after commissioning BCAS will issue passes.<br />
3. Informing <strong>Airlines</strong> about offloading of passengers:<br />
Action: AAI<br />
<strong>AOC</strong> Chairman informed that airlines are not intimated regarding off loading of passengers<br />
by Immigration authorities. Sr. Immigration Officer informed that if the passengers are<br />
offloaded, the same will be intimated immediately to airlines staff available in the<br />
Immigration area and due to lack of communication among airlines staff it was delayed.<br />
4.Change of STA/STD Timing:<br />
Item dropped.<br />
Jt.GM(TM ) informed that delay of flights within 3 to 4 hrs should be intimated to Studio<br />
directly by <strong>Airlines</strong>. DGM(L) informed that any change in schedule should be intimated to<br />
studio through email by concerned airline one day in advance for updation.<br />
Action: <strong>Airlines</strong><br />
..6/-
5.Signage for Gate No.4&5 in SHA/AIT:<br />
//6//<br />
<strong>AOC</strong> requested for providing a guidance signage for Gate No.4&5 in SHA/AIT. Chairman<br />
replied that the same will be examined.<br />
6.Refusal Pax:<br />
Action: AAI<br />
Sr.Immigration Officer informed that some of the airlines are not attending the deportees<br />
and they should send the refusal passenger on the return flight immediately. <strong>AOC</strong> replied<br />
that they will look into the matter and in some cases sending the refusal pax on return flight<br />
is not practical.<br />
Meeting ended with vote of thanks to the chair.<br />
-----------------------------<br />
Action: <strong>Airlines</strong>
AIRPORT FACILITATION COMMITTEE MEETING HELD ON 16.2.12 AT 1130<br />
HRS. IN THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT<br />
The following were present:<br />
S/Shri/Smt<br />
1. Hareendranathan E.P, Airport Director - Chairman, AFC<br />
2. V.P.Ram, GM(Ops)<br />
3. R.K.Parashar, GM Engg.(Elec.)<br />
4. K.K.Shobhy, Jt. GM (TM)<br />
5. T.Uma Mahesh, Jt.GM Engg.(Elec)<br />
6. N.Jayakumar, DGM(Comml.)<br />
7. M. Venkatesan, DGM (L)<br />
8. H.Pulla, DGM(GFS)<br />
9. S.S.Raju, Sr.Mgr.,(Apt.)<br />
10. S.N.Saravanan, Sr.Mgr.(Security)<br />
11. S.Jayashankar,Prev.Officer-Customs<br />
12. P.N.Ghosh, Immigration<br />
13. Vijay Menon, Chairman,<strong>AOC</strong>, Gulf Air<br />
14. Kesavan Sivanandam,Secretary, <strong>AOC</strong>-Kingfisher <strong>Airlines</strong><br />
15. Rajesh Kumar -Oman Air<br />
16. Sanjay Yadav – Cathay Pacific<br />
17. Shivakumar Ayyarappan – British Airways<br />
18. R.B.Rao - Air India<br />
19. D.Thomas – Air India<br />
20. Vishala Krishnan - Bhadra<br />
21. Neeraj Muthuswamy – Qatar Airways<br />
22. Amarjith padman –Mgr.Flt.Ops.-Jet Airways<br />
23. Viswanathan Ramchandran, Jet Airways<br />
24. Goussiya Yakoob - Indigo<br />
25. M.Srinivasan, ASM, Srilankan <strong>Airlines</strong><br />
26. Shirani Priya George, Lufthansa<br />
27. Preetam L.Lobo – Etihad<br />
28. R.E.Meherjee - Cambata<br />
29. Sanjay Yadav, Cargolux<br />
30. A.J.Michael,CSO, India – AirAsia<br />
31. J.Venkat – Spicejet<br />
32. R.Rajeev – Spicejet<br />
33. Mukund Murthy – Station Manager – Kuwait Airways<br />
34. Tarun Kalindia – King fisher<br />
35. D.Rajasekaran-Malaysian <strong>Airlines</strong><br />
..2/-
..2..<br />
Chairman, AFC welcomed the members present in the 2nd Airport Facilitation<br />
<strong>Committee</strong> Meeting of the year 2012 and advised General Manager (Ops) to review the<br />
minutes of the last meeting.<br />
1. Complaints & Suggestions<br />
S.No. Types of<br />
Suggestion/<br />
Complaints<br />
received in<br />
January 2012<br />
1. Registered<br />
complaints<br />
Total AAI CISF <strong>Airlines</strong> Concessionaires Remarks<br />
07 04 01 01 01 Actioned<br />
2. Feed back forms 45 29 02 08 06 Actioned<br />
3. Toll free No. 11 05 -- 04 02 Actioned<br />
Suggestions/complaints in the Feedback forms are related to a) Provision of smoke room<br />
in SHA/DOM b)Announcement in SHA c) Mobile charger & wifi d) Snack bars – quality &<br />
prices e) Cleanliness of toilets f) <strong>Airlines</strong>/CISF staff behaviour.<br />
Action: AAI<br />
2. Use of conveyor belt No.4 in Arrival Hall AIT:<br />
Customs intimated that conveyor belt No.4 is being used for domestic flights.<br />
3. Provision of Water coolers in Customs Arrival Hall:<br />
Item dropped.<br />
General Manager Engg. (Elec.) informed that internal action is in process for procurement<br />
of water cooler in Customs Arrival hall.<br />
Action:AAI<br />
4. Web Check In Boarding Cards:<br />
<strong>AOC</strong> Chairman informed that they had a separate meeting with FRRO and it has been<br />
accepted by them. Minutes of the meeting is awaited.<br />
Action: Immigration<br />
5. Closing the opening at AI Hangar:<br />
Air India informed that the access point is fully closed. RDCOS appreciated Air India for<br />
closing the gate.<br />
Item dropped<br />
..3/-
..3..<br />
6. Unauthorised manpower on arrival side:<br />
Airport Director requested all airlines to monitor and discuss the issue with their service<br />
providers to curb these unwanted activities by the loaders.<br />
7. Usage of Aerobridge 30 for domestic flights:<br />
Item dropped.<br />
Kingfisher informed that they were already using the A/B-30 during day for domestic<br />
flights. GM (Ops) requested other airlines also to use the A/B-30 for domestic flights.<br />
8. Provision of Wash basin/sink for loaders on airside:<br />
Item dropped<br />
General Manager Engg.(C) informed that wash basin/sink has already been provided on<br />
airside.<br />
Item dropped<br />
9. Ambulift usage charges:<br />
DGM (commercial) informed that the matter has been taken with HQrs. for further guidance<br />
and the reply is awaited.<br />
Action: AAI<br />
10. Chairs for Check in counters:<br />
Airport Director informed that action for purchase of 26nos. of counter chairs as requested<br />
by <strong>AOC</strong> is in process.<br />
11. VDGS update for Bays:<br />
Action: AAI<br />
GM Engg.(Elect) informed that all efforts were made to put all VDGS into operation.The<br />
repaired VDGS were behaving erratically during testing and have not been put into<br />
operations. The new aerobridges along with VDGS system are being procured. The<br />
compatibility of new VDGS with existing aerobridges will be studied and action will be<br />
initiated for procurement of the same through CHQ, after submitting the report on status of<br />
existing VDGS. With persistent efforts the manufacturer was prevailed upon to pre-pone<br />
the delivery for new aerobridges and as a result 10nos. PBBs are likely to be offered for<br />
inspection in April 2012 which will address the urgent requirements.<br />
Action: AAI<br />
12. Malfunctioning & Updation of FIDS:<br />
Chairman informed the house that all the flip flap boards would be replaced with LCD<br />
monitors to improve the system. GM (Ops) assured airlines that a separate meeting would<br />
be conducted to sort out the issue.<br />
Action: AAI<br />
.4/-
..4..<br />
13. Digital Wall Clock to be set up in the International Arrival & Departure Hall:<br />
Chairman informed that Digital clock has been provided in International Arrival & Departure<br />
Hall.<br />
Item dropped<br />
14.ATM Machine at International Arrival Hall:<br />
DGM(Comml.) informed that tender action for calling of tenders is in process. <strong>AOC</strong><br />
observed that passengers are facing lot of inconvenience to pay for excess baggage due to<br />
non-availability of ATM in International Terminal.<br />
NEW POINTS<br />
1. Signage to indicate Domestic Terminal:<br />
Action: AAI<br />
Customs requested for placing a sign board inside international arrival hall since lot of<br />
pax’s are enquiring the way to reach domestic terminal. GM(Ops) informed that the<br />
signage will be provided at suitable location outside the Customs Area.<br />
2. Commissioning of New Domestic Terminal:<br />
Action: AAI<br />
Chairman <strong>AOC</strong> informed that airlines will not be in a position to shift to new terminals due<br />
to non-availability of facilities like In-line scanning system, <strong>AOC</strong>C and aerobridges.<br />
Airport Director appraised the house of the administrative reasons for delay in<br />
installing the In-line scanning system and said that it would take around 8 to 9months for<br />
installation. Further it was informed that aerobridges would be installed by June and two of<br />
the existing aerobridges would be replaced on the international side.<br />
Action: AAI/<strong>AOC</strong><br />
3.CUTE:<br />
<strong>AOC</strong> requested AAI to resolve the issue of BRS as the same is not included out of scope<br />
in the present contract and BRS is being followed at all major Airports. Chairman replied<br />
that a separate meeting will be convened with SITA in this regard.<br />
Action: AAI<br />
..5/-
..5..<br />
4.Non-availability of Follow-me jeep service:<br />
<strong>AOC</strong> informed that follow-me service is not being provided by Apron control for all requests<br />
and is causing inconvenience to their flight operations.<br />
Airport Director informed the house that Follow-me jeep service could not be increased at<br />
present because of severe shortage of drivers due to the ban on recruitment.<br />
5.<strong>AOC</strong>C implementation within the present Terminal:<br />
Action: AAI<br />
GM(Ops) intimated that the proposal for manual <strong>AOC</strong>C implementation will be examined in<br />
the existing terminal.<br />
Action: AAI<br />
6. Planning for future civil works:<br />
Chairman informed that some of the civil works in the operational area were delayed due to<br />
the unexpected rains and cyclones. AAI has awarded the work of angular taxi which will be<br />
commenced soon.<br />
7. Displacement of 780mtrs. for recommissioning of Rwy 12:<br />
Chairman informed that most of obstructions on the Approach path of RWY 12 have been<br />
removed except one mobile tower and issue is already taken up with the concerned mobile<br />
service provider. Also some trees need to be pruned. Subsequently, RWY 12 will put into<br />
operation.<br />
Meeting ended with vote of thanks to the chair.<br />
-----------------------------<br />
Action: AAI
AIRPORT FACILITATION COMMITTEE MEETING HELD ON 18.08.11 AT 1100 HRS. IN<br />
THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT, CHENNAI - 600027<br />
--oOo--<br />
The following were present:<br />
S/Shri/Smt<br />
1. Hareendranathan E.P, Airport Director - Chairman, AFC<br />
2. V.P.Ram, GM(Ops)<br />
3. Ashok Srivastav, GM(GFS)<br />
3. K.K.Shoby, Jt. GM (TM)<br />
4. M. Venkatesan, DGM (Elex.)<br />
5. P.Elumalai, AGM (GFS)<br />
6. S.S.Raju, Sr.Mgr.,(Apt.)<br />
7. Nandakishore, Sr. Mgr. Engg.(Elec.)<br />
8. John Minz, Supdt. (Customs)<br />
9. Kumar T M Y, A.C.O., (Customs)<br />
10. Shaji Antony, S I O (Immgr.,)<br />
11. D.S.Raj, Immigration Officer(Immgr.,)<br />
12. K.P.Kumar, ASM (Emirates)<br />
13. Vijay Menon, Chairman – <strong>AOC</strong> (Gulf Air)<br />
14. N.Kannan, Mgr.,- Admn., (Air India)<br />
15. Kumar. R.V, Manager,( NACIL-AI)<br />
16. Thiagarajan, Air India<br />
17. Srinivasan.M, Manager(SriLankan)<br />
18. Mukund Murthy, Apt.Manager(Kuwait Airways)<br />
19. Ashutosh Shukla, Apt.Manager(Jet Airways)<br />
20. Amarjit , Manager Flt.Oprs.,(Jet Airways)<br />
21. Charumati, Manager-Trml., (Jet Airways)<br />
22. Preetham Lobo, Ethihad Airways<br />
23. Saptarishi Mukherjee, Apt. Manager(Indigo)<br />
24. Ravi Iyengar, King Fisher<br />
Chairman, AFC welcomed the members present in the 8th Airport Facilitation<br />
<strong>Committee</strong> Meeting of the year and advised General Manager (Ops) to review the minutes<br />
of the last meeting.<br />
….2
a) Complaints & Suggestions<br />
S.No. Types of suggestion/<br />
Complaints received in<br />
JULY 2011<br />
// 2 //<br />
Numbers Action<br />
1. Feed back forms 58 Actioned<br />
2. Suggesttion/comments Nil -------<br />
3. Toll free No. 12 Actioned<br />
4. Registered complaints 07 Actioned<br />
The House was informed that out of12 complaints/suggestions received on Toll free<br />
10 pertains to AAI and 02 pertains to <strong>Airlines</strong>. Out of 07 registered complaints 02 pertains<br />
to AAI and 05 pertains to other agencies.<br />
It was suggested by Chairman <strong>AOC</strong> to forward a copy of Airline related complaints<br />
to <strong>AOC</strong> for necessary action at their end.<br />
2. Information on New Terminal layout :<br />
<strong>AOC</strong> were taken on a visit of the new Intl., Terml. Bldg., by Project officials and<br />
shown various areas. <strong>AOC</strong> thanked AAI for the arrangement and requested to provide<br />
specific information with respect to area measurements. GM(GFS) confirmed that<br />
measurements are available now. <strong>AOC</strong> further requested for a power point presentation on<br />
the facilities. APD informed that the same would be arranged at the earliest.<br />
3. No A/C effect at Aerobridge Corridor:<br />
Action: AAI<br />
All member present have confirmed that airconditioning has improved considerably<br />
in the building, further <strong>AOC</strong> informed that the airconditioning is still to improve in the airline<br />
back up offices at Ground Floor. Air India representatives informed that the airconditioning<br />
in their backup office (G/F) is too cold and they are unable to work inside.<br />
Airport Director advised SM Engg.,(Elect) to look into the matter for maintaining<br />
comfortable temperature at the earliest.<br />
4. Ground handling policy:<br />
As of now status-quo is maintained.<br />
Action: AAI<br />
Action: <strong>AOC</strong>/AAI<br />
..3/-
5. CCTV Surveillance:<br />
..3..<br />
DGM (L) informed that the relocation of some of the cameras has been completed<br />
and that the In-line system is also covered. Air India wanted CCTV coverage at their<br />
customer service counter besides VKC Forex counter in KDT. DGM (L) assured them to<br />
look into the matter.<br />
Action: AAI<br />
6. Weighing scale for Check-in Counter No.34:<br />
<strong>AOC</strong> was informed that delivery of weighing scales is delayed due to supplier<br />
backing out after being issued with the workorder. <strong>AOC</strong> informed that 2 weighing<br />
scales one each on the left and right wings mobile checkin counters is to be provided, GM<br />
(OPS.,/APT) assured <strong>AOC</strong> that they would be arranged at the earliest.<br />
Action: AAI<br />
7. Use of conveyor belt No.4 in Arrival Hall AIT:<br />
The Customs representative informed that instructions were given to their officials to<br />
use all the 4 belts on rotation system so that maintenance of a particular belt is not<br />
affected, however <strong>AOC</strong> expressed their displeasure saying that the ground level situation<br />
is different from what was assured in the meetings. Jet Airways representatives narrated<br />
a recent incident wherein the baggage delivery was delayed due to non availability of<br />
Customs official.<br />
Airport Director informed <strong>AOC</strong> that he is having a meeting with Commissioner<br />
(Customs) very shortly and would take up the matter with him.<br />
Action: Customs/AAI<br />
8. SOP for Apollo Hospitals:<br />
GM (Ops.,/Arpt.,) informed that the SOP has been circulated and informed that<br />
Apollo Doctor would hence forth look after medical emergencies on domestic side also in<br />
case AAI medical officer is not available. It was intimated that AAI Medical Room at KDT<br />
would continue to function.<br />
<strong>AOC</strong> was informed that in case medical services are required at remote<br />
parking stands it is the responsibility of the concerned airlines to take the medical team to<br />
the site. <strong>AOC</strong> requested for positioning of the Apollo Ambulance on the airside to avoid<br />
any delay in attending to emergencies and APD assured that the matter would be looked<br />
into. <strong>AOC</strong> was also advised to inform all airlines Doctors to attend a capsule programme<br />
on aircraft emergencies which is slated for in the afternoon session.<br />
Item Dropped<br />
..4/-
..4..<br />
9. Points pertaining to <strong>Airlines</strong> Management<br />
On the issue of loose wires near their mobile check in kiosks GM(Ops.,/Arpt.,)<br />
informed that the airlines need to conceal them as some of the kiosks are still having wires<br />
exposed. Jet Airways confirmed that they are waiting for approval of the site by AAI for<br />
relocation of kiosks and at new location proper wiring will be done.<br />
10. POINTS BY AIRLINES<br />
a. Bay 26,30 & 31 VDGS U/s:<br />
Domestic Airline <strong>Operators</strong><br />
Complaint is not attended and status-quo continues. APD informed <strong>AOC</strong> that the<br />
supplier was issued with a show cause notice for poor performance and steps would be taken<br />
against the company. <strong>AOC</strong> wanted a letter from AAI in this regard for circulation among its<br />
members.<br />
Action: AAI<br />
b. Provision of Emergency Lamps inside Aerobridges:<br />
GM(Ops.,/Apt) assured <strong>AOC</strong> that the same would be provided soon. <strong>AOC</strong> requested<br />
for providing the same at the earliest.<br />
Action: AAI<br />
c. Refusal Room:<br />
One Tandem cushioned Chair provided in the refusal room.<br />
d. Long Queue at Immigration:<br />
Item Dropped<br />
Immigration officials informed that there is no improvement in the situation as<br />
they are yet to receive any additional manpower, however they are trying their best to<br />
avoid any delays.<br />
<strong>AOC</strong> informed that delay at Immigration is affecting the security clearance at the<br />
next level. Airport Director informed <strong>AOC</strong> that AAI had written to Home Secretary, Govt.<br />
of TN and assured to take up the matter again with the State Govt.,<br />
Action: Immigration/AAI<br />
..5/-
13. POINTS BY AAI<br />
..5..<br />
a. Check-in counter stickers to be removed:<br />
<strong>AOC</strong> was informed to ensure baggage stickers are not pasted on the<br />
counters and the problem still continues.<br />
Action: <strong>AOC</strong><br />
b) Dust bin to be provided at all the counters:<br />
The list of Suppliers was provided to <strong>AOC</strong> for further procurement action.<br />
Action: <strong>AOC</strong><br />
c) Delayed flight information to all passengers not being given well in advance<br />
<strong>AOC</strong> was again requested to inform all the members to give timely delayed<br />
information to AAI and also attend to passengers of the delayed flights to avoid complaints<br />
in future. APD advised Jt.GM(TM) to inform all the officials on shift duty at Airport to<br />
monitor the same for necessary co-ordination with airlines.<br />
Action: <strong>AOC</strong>/AAI<br />
d) Ambulift services<br />
<strong>AOC</strong> informed that the rates charged by M/s Bhadra are very high and sought<br />
AAI’s intervention to impress upon M/s Bhadra to scale down their rates to a reasonable<br />
level. However APD informed <strong>AOC</strong> that AAI cannot intervene in the matter and advised<br />
them to have a meeting with M/s Bhadra to sort out the issue.<br />
f) Escort from the airlines for Gate No.9 arrivals<br />
Action: <strong>AOC</strong>/AAI<br />
<strong>AOC</strong> was informed that all airlines should accompany the passengers in the coach<br />
from remote bay and guide them upto arrival gate. APD informed that though AAI has<br />
provided necessary signages and barricades the incidence of Intl. arrival passengers<br />
leaving the airport through domestic arrival hall without clearing the Immigration and<br />
Customs check is taking place almost every month.<br />
GM(OPS/APT) informed that these incidents are repeatedly happening with Jet<br />
Airways and told the <strong>AOC</strong> that any further incidents would be viewed very seriously as this<br />
is considered a serious lapse both on the security front as well as immigration/customs<br />
side.<br />
Jet Airways on their side informed that they have placed 2 staff one each on<br />
domestic side and international side to direct the passengers and will take necessary steps<br />
to avoid these incidents in future.<br />
Action: <strong>AOC</strong><br />
..6/-
NEW POINTS :<br />
1. Immigration:<br />
..6..<br />
a) Asst.Director, Immigration reiterated the seriousness of International arriving<br />
passengers leaving the airport without clearing immigration check and stressed upon the<br />
point that it is the responsibility of the concerned airlines to see to it that all paxs have<br />
cleared immigration check.<br />
Action:<strong>AOC</strong><br />
b) Immigration also requested AAI to arrange for house keeping staff to get their<br />
counters cleaned.<br />
2. <strong>AOC</strong>:<br />
a) Chairman <strong>AOC</strong> complained of conveyor belt getting stuck at in-line baggage<br />
scanning point. APD advised SM Engg.(Elect) to look into the matter.<br />
Action:AAI<br />
Action::AAI<br />
b) <strong>AOC</strong> requested AAI for providing car parking space for at least 25 cars at the exit<br />
point. GM(OPS/APT) informed the members that the same will be examined after<br />
completion of the project on city side.<br />
Item Dropped<br />
b) <strong>AOC</strong> informed that they are having difficulty with regards to clearance of<br />
mishandled baggage between 0630 to 0800 due non availability of customs<br />
officials. Customs officials assured <strong>AOC</strong> that all AC’s on shift duty have been<br />
given necessary instructions and that they can approach them in case of any<br />
difficulty.<br />
Action:Customs<br />
c) <strong>AOC</strong> wanted to know from customs if NOC is required for carriage of pets on the<br />
departure side.<br />
Action:Customs<br />
d) Domestic carriers requested for placing chairs near boarding gates no. 1 & 2 but<br />
GM(OPS/APT) informed that keeping in view the manoeuvrability factor few can be placed<br />
for use by aged passengers/<br />
Action::AAI<br />
Meeting ended with vote of thanks to the chair.
AAM/OPS/APT/2011/ Dt.14.06.11<br />
To<br />
As per Distribution list<br />
Sir(s)<br />
Sub: Minutes of the 5/2011 Airport Facilitation <strong>Committee</strong><br />
Meeting Held on 24.05.11 in the Conference Hall, KDT<br />
Chennai Airport, Chennai-27 – Reg.<br />
======<br />
Enclosed please find the Minutes of the Airport Facilitation <strong>Committee</strong><br />
Meeting (5 of 2011) held on 24.05.2011 in the Conference Hall, KDT, Chennai<br />
Airport, Chennai-600 027 for your information and further necessary action.<br />
2. The next Airport Facilitation <strong>Committee</strong> Meeting (6 of 2011) will be held on<br />
16.06.2011 at 1100 hrs. at Conference Hall, Kamaraj Domestic Terminal,<br />
Chennai Airport, Chennai-600 027.<br />
3. Members are requested to forward their Agenda points, if any, and action<br />
taken report on the complaints/suggestions in respect of their Department to this<br />
Office by 15.06.2011.<br />
4. The Airport Security <strong>Committee</strong> Meeting will be held at 1030 hrs. on the<br />
same day i.e.16.06.2011.<br />
Thanking you,<br />
Encl: as above<br />
Yours faithfully,<br />
(K.K.SHOBHY)<br />
JT.GEN.MANAGER (TM)<br />
CCto: 1. Jt.GM(Elect.) 2.DGM© 3. DGM(L) } for information<br />
4.DGM(Comm.) 5. SAM – AIT 6.EHK-KDT/AIT }& n.a. in<br />
respect of their points.<br />
Ccto:1. Manager (PS) to Airport Director.<br />
1. GM (Ops.)<br />
2. GM(GFS )
AIRPORT FACILITATION COMMITTEE MEETING HELD ON 24.05.11 AT 1100 HRS. IN<br />
THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT, CHENNAI - 600027<br />
--oOo--<br />
The following were present:<br />
S/Shri/Smt<br />
AAI<br />
1. Bhaduri,Actg. Airport Director - Chairman, AFC<br />
2. V.P.Ram, GM(Ops)<br />
3. Ashok Srivatsava, GM (GFS)<br />
4. K.K.Shobhy, Jt.GM(Apt)<br />
5. T.Uma Mahesh, Jt.Gen.Mgr.Engg. (Elect)<br />
6. S.Subbaraj, DGM Engg. (C)<br />
7. M.Venkatesan, DGM(L)<br />
IMMIGRATION<br />
09.Raja Rajeswari<br />
10.S.I.Binu<br />
<strong>AOC</strong><br />
11. Vijay Menon, Chairman<br />
12. K.P.Kumar, Secretary<br />
13. Hemant Sethi<br />
14. Ashutosh Shukla,<br />
<strong>Airlines</strong><br />
15.Sandeep Pillai, LH<br />
16.M.Srinivasan, UL<br />
17.N.R.S.Panicker, Jet Airways<br />
18.Thiyagarajan, King Fisher<br />
19.Praveen Abraham, Indigo<br />
20.R.V.Kumar, Manager, AI<br />
21.Jenson Ong, Singapore <strong>Airlines</strong><br />
22.R.E.Meherjee, Cambata Aviation<br />
..2/-
2//<br />
Chairman, AFC welcomed the members present in the 5th Airport Facilitation<br />
<strong>Committee</strong> Meeting of the year and advised General Manager (Ops) to review the minutes<br />
of the last meeting.<br />
1. Complaints & Suggestions<br />
S.No. Types of suggestion/<br />
Complaints received in<br />
April 2011<br />
Numbers Action<br />
1. Feed back forms 74 Forwarded to AAI, HQrs. for<br />
processing<br />
2. Toll free No. 08 All have been actioned/resolved<br />
3. Registered complaints Nil --<br />
The House was informed that out of 08 complaints/suggestions received on Toll free No.07<br />
pertains to AAI and one pertains to CISF.<br />
2. Information on New Terminal layout<br />
The House was informed that ED (Arch) could not come to Chennai due to Administrative<br />
reasons, Chairman requested the airlines and agencies to forward their queries immediately<br />
to GM (Ops) for healthy discussion during the visit of ED (Arch).<br />
3. No A/C effect at Aerobridge Corridor<br />
Action: AAI<br />
Sr.Manager Engg(E) informed that Airconditioning is affected due to defective compressors<br />
which is being improved by Voltas. 03(Three) compressors for the AHUs have old coils and<br />
will be replaced by Voltas. Also airconditioning was not effective due to frequent TNEB<br />
power tripping.<br />
Actg.Airport Director advised Jt.GM Engg.(Elect) to look into the matter and rectify within ten<br />
days.<br />
4. Ground handling policy:<br />
Action: AAI<br />
Dy.Gen.Manager (Coml.) informed the House that the decision of Government which was<br />
communicated by CHQ was forwarded to all airlines. The case is pending with Supreme<br />
Court. Regarding Policy on ground handlers/guidelines, queries of <strong>AOC</strong> to be forwarded for<br />
onward submission to CHQ/MCA.<br />
Action: <strong>AOC</strong><br />
..3/-
5. CCTV Surveillance:<br />
..3..<br />
The House was intimated that survey work for identification of suitable location for installation<br />
of cameras is likely to be completed by 30.6.2011.<br />
6. Weighing scale for Check-in Counter No.34<br />
Action: AAI<br />
The House was intimated that the process for procurement of weighing scale for Check-in<br />
Counter No.34 is in progress. Regarding one additional weighing scale for mobile counter<br />
action will be initiated. In the meantime if weighing scales available on hire, the same would be<br />
provided.<br />
Action: AAI<br />
7. Use of conveyor belt No.4 in Arrival Hall AIT.<br />
The representative of Customs was not present to clarify, the point. However the matter will<br />
be taken up with the Comm.of Customs for deputing the staff on conveyor belt No.4 for<br />
manning the same.<br />
Action: Customs/<strong>AOC</strong><br />
8. Delay in reporting of Customs officials for baggage scanning.<br />
The point could not be discussed as Customs representative was not present.<br />
NEW POINTS BY AIRLINES<br />
a) Airconditioning is ineffective in many parts of the Terminal in AIT & KDT<br />
Point discussed. Action is in progress for improving the airconditioning.<br />
b) More service providers for Internet connection:<br />
Action: Customs/<strong>AOC</strong><br />
Action: AAI<br />
<strong>AOC</strong>, Chairman informed that the services of BSNL was not satisfactory. Internet was not<br />
available for more than 3 days. DGM (L) informed that due to elections the cut cable line<br />
could not be rectified. Cable routes for Airtel, Reliance, Tata can be checked and hired by<br />
airlines, if they require, as BSNL is not communicating the proper reason during line failure.<br />
<strong>AOC</strong>/<strong>Airlines</strong> may co-ordinate with DGM (L), AAI in this regard.<br />
Action: <strong>AOC</strong>/<strong>Airlines</strong><br />
..4/-
..4..<br />
c) <strong>Committee</strong> for Commissioning of New Terminal<br />
Actg. Airport Director informed that the <strong>Committee</strong> will be formed shortly, intimation of the<br />
date will be informed to all airlines/<strong>AOC</strong> to come up with their points one week in advance<br />
for discussion with the committee. Actg. Airport Director informed that Domestic Terminal<br />
and International Terminal will be commissioned in October 2011 & January 2012<br />
respectively.<br />
<strong>AOC</strong> informed they need the details of space rent, to decide for shifting of airlines offices.<br />
d) SOP for Apollo Hospitals<br />
Apollo Doctors to be trained for handling aircraft emergencies. AAI to issue SOP.<br />
e) Dedicated car park for airline staff<br />
Action:AAI<br />
Action:AAI<br />
GM(Ops) informed that the inner parking road at Airport entrance can be used by Airline<br />
officials for their vehicles.<br />
Action:AAI<br />
NEW POINTS BY AAI<br />
a) Points pertaining to <strong>Airlines</strong> Management<br />
The House was informed regarding concealment of open wires at baggage scan & kiosks.<br />
Stanchions to be removed by the airlines after the check-in completion. Standees to be<br />
placed close to the counters instead of in various places in check-in areas.<br />
b) Unauthorised activities by Airline contract loaders<br />
Action: <strong>Airlines</strong><br />
<strong>Airlines</strong> were informed to keep a check on the loaders hired by their company as they were<br />
seen indulging in unauthorised activities many a times. <strong>AOC</strong> informed only two loaders are<br />
deputed at any duty point both Arrival and Departure and if more than two found for one<br />
flight action should be initiated.<br />
Action:AAI/<strong>Airlines</strong><br />
..5/-
IMMIGRATION POINTS<br />
..5..<br />
Asst.Director, Immigration requested <strong>AOC</strong> to address the following issues:-<br />
a) Some of the airlines are not distributing disembarkation Cards in the flight.<br />
b) Passengers are being accepted on board without visa.<br />
c) Diplomatic passport holders to collect arrival visa.<br />
d) For some countries permission is not granted for visa on arrival even for diplomatic passport<br />
holders.<br />
e) GD declaration to be checked by airlines before handing over to Immigration.<br />
Meeting ended with vote of thanks to the chair.<br />
======<br />
Action:<strong>AOC</strong>/<strong>Airlines</strong>
NEW POINTS: For AFC on 24-5-10<br />
1) In line Baggage system full fledged operation will be from 01-06-11<br />
2) All airlines to ensure concealment of all open wires at their baggage scanning<br />
machines and check in kiosk.<br />
3) “Q” manager not being removed by the airlines in AIT after the departure creating<br />
congestion in check in area.<br />
4) Standees being placed in spite of in various airlines check in counters blocking easy<br />
flow of passenger movement, particularly during peak hours.<br />
5) Indulgence of un authorised activities by contract loaders of Combatta aviation and<br />
J.P . constructions concerned airlines to monitor the same and initiate action.<br />
6) Human trafficking is on the rise, as per the letter received from MOOIA. Matter to be<br />
taken up on priority by Immigration.<br />
7) CCCTV cameras required in both in KDT & AIT in additional areas in co ordination<br />
with Security Manager.
AAM/OPS/APT/2011/ Dt.14.06.11<br />
The Commissioner of Customs,<br />
Anna International Terminal,<br />
Chennai Airport,<br />
Chennai-27<br />
Sir,<br />
Sub: Presence of Customs Dept. representative – reg.<br />
This is to inform that on 24.05.2011, Airport Facilitation <strong>Committee</strong> Meeting and<br />
Airport Security <strong>Committee</strong> Meeting was held. Customs representative attended APSC<br />
meeting and left. It is informed that AFC and APSC are scheduled meetings every<br />
month in which it is mandatory for all airlines/agencies to attend the meeting.<br />
For the month of June 2011, meeting is scheduled to be held on 16.06.2011, from<br />
1030hrs. onwards. You are requested to kindly depute customs representative to attend<br />
both the meetings.<br />
This is also to bring to your notice that in the AFC meeting, <strong>AOC</strong> has informed that<br />
Conveyor belt No.4 in the Arrival (AIT) is not being regularly used. The reason quoted<br />
by <strong>AOC</strong> was due to shortage of Customs staff. However, Customs official was not<br />
present to clarify the same. The undersigned is enclosing herewith the Minutes of the<br />
meeting of May 2011 for information.<br />
Yours faithfully,<br />
(K.K.SHOBHY)<br />
JT.GEN.MANAGER(TM)
AAM/OPS/APT/2011/ Dt.28.04.11<br />
To<br />
As per Distribution list<br />
<strong>Committee</strong><br />
KDT<br />
Sir(s)<br />
Sub: Minutes of the 4/2011 Airport Facilitation<br />
Meeting Held on 21.04.11 in the Conference Hall,<br />
Chennai Airport, Chennai-27 – Reg.<br />
======<br />
Enclosed please find the Minutes of the Airport Facilitation<br />
<strong>Committee</strong> Meeting (4 of 2011) held on 21.04.2011 in the Conference<br />
Hall, KDT, Chennai Airport, Chennai-600 027 for your information and<br />
further necessary action.<br />
2. The next Airport Facilitation <strong>Committee</strong> Meeting (5 of 2011) will be<br />
held on 19.05.2011 at 1030 hrs. at Conference Hall, Kamaraj<br />
Domestic Terminal, Chennai Airport, Chennai-600 027.<br />
3. Members are requested to forward their Agenda points, if any, and<br />
action taken report on the complaints/suggestions in respect of their<br />
Department to this<br />
Office by 12.05.2011.<br />
4. The Airport Security <strong>Committee</strong> Meeting will be held at 1100 hrs.<br />
on the same day i.e.19.05.2011.<br />
Thanking you,<br />
Encl: as above<br />
Yours faithfully,<br />
(P.K.SRIVASTAVA)<br />
DY.GEN.MANAGER (APT)<br />
FOR GENERAL MANAGER (Ops.)
NOO: 1.Jt.GM(GFS) 2. Jt.GM(Elect.) 3.DGM© 4. DGM(L)} for information<br />
5.DGM(Comm.) 6. AM – KDT/AIT 7.EHK-KDT/AIT }& n.a. in<br />
respect of their<br />
points. Ccto:1.<br />
Manager (PS) to Airport Director.<br />
2. GM (Ops.)
AIRPORT FACILITATION COMMITTEE MEETING HELD ON 21.04.11 AT 1100 HRS.<br />
IN THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT, CHENNAI - 600027<br />
--oOo--<br />
The following were present:<br />
AAI<br />
S/Shri/Smt<br />
1. Hareendranathan, E.P. Airport Director - Chairman, AFC<br />
2. Ashok Srivatsava, offg.GM (Ops)<br />
3. T.Uma Mahesh, Jt.Gen.Mgr.Engg. (Elect)<br />
4. P.K.Srivatsava, DGM (APT)<br />
5. S.Subbaraj, DGM Engg. (C)<br />
CISF<br />
6.P.Murugesan<br />
7.Sandeep Kumar .S.<br />
CUSTOMS<br />
8.R.B.Kharat<br />
9.K.Anantha Ganesan<br />
IMMIGRATION<br />
10.Raja Rajeswari<br />
11.S.I.Binu<br />
POLICE<br />
12.V.Kannapiran<br />
13.V.Ezhil Arasu<br />
<strong>AOC</strong><br />
14. K.P.Kumar, Secretary<br />
15. Hemant Sethi<br />
16. Ashutosh Shukla,<br />
BPCL/HPCL<br />
17.L.Khuma<br />
18.D.Kannabiran<br />
<strong>Airlines</strong><br />
19.A.Paul, MHA<br />
20.Mukund Murthy,KU<br />
21.N.S.Subramian, UL<br />
22.M.Srinivasan, UL<br />
23.K.V.Chandra Mohan, QR<br />
24.Sanjay Yadav, CX<br />
25.M.G.Geetha, Air Asia<br />
26.A.J.Michel, Air Asia<br />
27. P.Anandraj<br />
28.Saptarishi Mukherjee<br />
29.Preetam Lobo<br />
30.Thiyagarajn, AI<br />
31.N.Kannan, AI<br />
32.H.D.Lazarus<br />
.2/-
2//<br />
Chairman, AFC welcomed the members present in the 4th Airport<br />
Facilitation <strong>Committee</strong> Meeting of the year and advised Offg.General Manager<br />
(Ops) to review the minutes of the last meeting.<br />
1. Complaints & Suggestions<br />
S.No. Types of suggestion/<br />
complaints<br />
Numbers Action<br />
1. Feed back forms 111 Forwarded to AAI, HQrs. for<br />
processing<br />
2. Toll free No. 04 All have been actioned/resolved<br />
3. Registered complaints Nil --<br />
The House was informed that out of 04 complaints/suggestions received on Toll<br />
free No.02 pertains to AAI and one each pertains to CISF and INDIGO airlines.<br />
The<br />
complaints/ suggestions pertains to airline/agency have been forwarded to<br />
respective<br />
agency for necessary action.<br />
2. Information on New Terminal layout<br />
The House was informed that a presentation by ED(Arch), AAI will be organised<br />
by 15.05.2011. <strong>AOC</strong> opined that presentation should cover all areas and should<br />
clarify queries of the airlines/ agencies and it was agreed to.<br />
Action: AAI<br />
3. SOP on AOG situation<br />
The house was intimated that SOP on AOG situations/diverted flights has been<br />
issued.<br />
4. No A/C effect at Aerobridge Corridor<br />
Item dropped<br />
Jt.GM Engg(E) informed that out of 05 AHUs, replacement of cooling coils of 03<br />
AHUs has already been completed and the left over work is likely to be<br />
completed by 30.04.2011. It was also intimated that due to replacement of glass<br />
panel in aerobridge corridor, the temperature in aerobridge corridor is affected,<br />
however it will improve, once the work is completed.<br />
Jt.GM Engg.(Elect) also informed that temperature in offices of Jet Airways is<br />
made comfortable and has been intimated to Shri.Amarjit Padam.<br />
The representative of British Airways intimated that AC in their operational office<br />
is also not effective and the area is suffocating whereas representative of<br />
Immigration informed that AC is very effective in their area causing chillness and<br />
requested to reduce the aircondition effect.<br />
..3/-
3//<br />
Airport Director advise Jt.GM Engg.(Elect) to look into the matter to bring out<br />
improvements in affected area by ensuring circulation of fresh air and<br />
temperature control as per requirement.<br />
5. Ground handling policy:<br />
Action: AAI<br />
The House was intimated that as per Govt. decision, all Airport Entry Passes l<br />
belonging to agencies engaged by airlines have already been extended upto<br />
30.04.11. It was also intimated that airlines have approached to Hon’ble Supreme<br />
Court against the decision of Hon’ble Delhi High Court and the next hearing will<br />
be on 25/04/2011, till such time status quo has to be maintained.<br />
Mr.Prem Bajaj, CMD of M/s. Bhadra International Ltd, intimated that the agency<br />
is fully prepared to handle various types of flights. He also intimated that<br />
adequate no.of desired equipments and trained personnel are available with the<br />
agency. It was also intimated that few airlines have already undertaken audit and<br />
are satisfied with the preparedness of the agency.<br />
To a query of the Secretary, <strong>AOC</strong>, Mr.Bajaj intimated that they are ready for the<br />
audit of their equipments/ preparedness and availability of trained staff and<br />
<strong>AOC</strong> may fix any convenient date and time for undertaking audit.<br />
6. CCTV Surveillance:<br />
Action: <strong>AOC</strong><br />
The House was intimated that survey work for identification of suitable location for<br />
installation of cameras have already been completed and the work is likely to be<br />
completed by 30.06.2011.<br />
Action: AAI<br />
7. Medical emergency:<br />
The House was intimated that SOP on the subject has already been issued.<br />
Item dropped<br />
..4/-
4//<br />
8. Weighing scale for Check-in Counter No.34<br />
The House was intimated that action is in hand for procurement of weighing scale for<br />
Check-in Counter No.34.PDC 31.05.2011. Chairman advised DGM (Apt.) to expedite<br />
the issue.<br />
The representative of BA intimated that weighing scales at different check-in<br />
counters are showing different readings for the same baggage. Jt.GM Engg.(Elect)<br />
intimated that calibration is being done on regular basis and records are maintained.<br />
The representative of BA requested that periodic checks of the weighing scales be<br />
undertaken as the incidents of faulty readings are reoccurring.<br />
9. Use of conveyor belt No.4 in Arrival Hall AIT.<br />
Action: AAI<br />
The representative of Customs intimated that suitable instructions have already<br />
been issued for use of conveyor belt No.4 on regular basis.<br />
10. Delay in reporting of Customs officials for baggage scanning.<br />
Action: Customs<br />
The representative of customs once again requested airlines to intimate them as<br />
soon as baggage arrives on conveyor belt. He also requested <strong>AOC</strong>/<strong>Airlines</strong> to keep<br />
them informed about completion of baggage delivery. Chairman, <strong>AOC</strong> agreed for<br />
the same and requested customs authorities to ensure the timely reporting for<br />
baggage scanning.<br />
It was also decided that <strong>AOC</strong> will undertake a survey for a period of one week on<br />
usage of conveyor belt No.4 vis-a-vis reporting of Customs officials for baggage<br />
scanning. Feed back will be given by <strong>AOC</strong> in the next meeting.<br />
11.Para-Medical assistance for sick passengers on board.<br />
Action: Customs/<strong>AOC</strong><br />
The issue has already been discussed along with SOP on medical emergency<br />
Item dropped<br />
..5/-
NEW POINTS:<br />
..5..<br />
a)Shortage of Medical Officer and alternate Medical officers Responsibility<br />
The House was intimated that a guideline for airlines for prompt response during<br />
medical assistance has already been issued and the same should be strictly followed<br />
to save the life.<br />
Item dropped<br />
b) Revised Bay Allocations as per new Guide Lines for Apron Control Officer<br />
The House was intimated that revised bay allocation as per new guide lines will be<br />
implemented after completion of construction activities on Taxiway “H”.<br />
c) Feeder belt to be Operational for Mobile Counter<br />
The House was informed that both the feeder belts are in working condition.<br />
Meeting ended with vote of thanks to the chair.<br />
======<br />
Item dropped<br />
Item dropped
AAM/OPS/APT/34/2012/ Dt.08.02.12<br />
To<br />
As per Distribution list<br />
Sir(s)<br />
Sub:Minutes of the 1/2012 Airport Facilitation <strong>Committee</strong> Meeting Held<br />
on 19.1.12 in the Conference Hall, KDT Chennai Airport,<br />
Chennai-27 – Reg.<br />
======<br />
Enclosed please find the Minutes of the Airport Facilitation <strong>Committee</strong><br />
Meeting (1 of 2012) held on 19.1.2012 in the Conference Hall, KDT, Chennai<br />
Airport, and Chennai-600 027 for your information and further necessary action.<br />
2. The next Airport Facilitation <strong>Committee</strong> Meeting (2 of 2012) will be held on<br />
16.2.2012 at 1130 hrs. at Conference Hall, Kamaraj Domestic Terminal, Chennai<br />
Airport, Chennai-600 027.<br />
3. Members are requested to forward their Agenda points, if any, and action<br />
taken report on the complaints/suggestions in respect of their Department to this<br />
Office by 13.2.12.<br />
4. The Airport Security <strong>Committee</strong> Meeting will be held at 1030 hrs. on the<br />
same day i.e.16.02.2012.<br />
Thanking you,<br />
Encl: as above<br />
Yours faithfully,<br />
(K.K.SHOBHY)<br />
JT.GEN.MANAGER (TM)<br />
CCto:1 Jt.GM(Elect.) 2.Jt.GM Engg.(C) 3. DGM(L) } for information<br />
4.DGM(Comm.) 5. AM – KDT/AIT 6.Sr.Mgr.(MM) }& n.a. in espect of<br />
7.Sr.Manager(Sec.) their points.<br />
Ccto:1. Sr.Manager (PS) to Airport Director.<br />
2. GM (Ops.); 3.GM Engg.(c) 4.GM Engg.(E) 5.GM(GFS)
AIRPORT FACILITATION COMMITTEE MEETING HELD ON 19.1.12 AT 1130<br />
HRS. IN THE CONFERENCE HALL OF KDT, CHENNAI AIRPORT<br />
The following were present:<br />
S/Shri/Smt<br />
1. Hareendranathan E.P, Airport Director - Chairman, AFC<br />
2. V.P.Ram, GM(Ops)<br />
3. Ashok Srivastava, GM(GFS)<br />
4. R.K.Parashar, GM Engg.(Elec.)<br />
5. L.N.Tatwani, GM Engg.Maint.)<br />
6. K.K.Shobhy, Jt. GM (TM)<br />
7. S.Subburaj, Jt.GM Engg.(Civil)<br />
8. T.Uma Mahesh, Jt.GM Engg.(Elec)<br />
9. N.Jayakumar, DGM(Comml.)<br />
10. M. Venkatesan, DGM (L)<br />
11. S.S.Raju, Sr.Mgr.,(Apt.)<br />
12. S.N.Saravanan, Sr.Mgr.(Security)<br />
13. Pandaram, Supdt.(Customs)<br />
14. Dr.N.Kannan, FRRO<br />
15. Dr.S.Chithra, Asst.APHO<br />
16. K.P.Kumar, ASM (Emirates)/VC-<strong>AOC</strong><br />
17. Rajesh Kumar, (Oman Air)<br />
18. Neeraj Muthuswamy, (Qatar Airways)<br />
19. Preetham Lobo,(Etihad)<br />
20. D.Rajasegaran, (Malaysian <strong>Airlines</strong>)<br />
21. N.Kannan,Manager(Admin) (Air India)<br />
22. T.Thiyagarajan, AM(IC)<br />
23. S.I.Binu (Jet Airways)<br />
24. Joy Chitra Roy, (Jet Airways)<br />
25. Viswanathan Ramchandran, Jet Airways<br />
26. Kesavan Sivanandam (Kingfisher <strong>Airlines</strong>)<br />
27. Saptarshi Mukherjee, (Indigo)<br />
28. P.Anandraj, (Indigo)<br />
29. M.Srinivasan, ASM, Srilankan <strong>Airlines</strong><br />
30. Shirani Priya George, Lufthansa<br />
31. Shashi M.Srivastava, Lufthansa,<br />
32. Sanjay Yadav, Cargolux<br />
..2/-
..2..<br />
Chairman, AFC welcomed the members present in the 1st Airport Facilitation<br />
<strong>Committee</strong> Meeting of the year 2012 and advised General Manager (Ops) to review the<br />
minutes of the last meeting.<br />
1. Complaints & Suggestions<br />
S.No. Types of Suggestion/<br />
Complaints received in<br />
November 2011<br />
Numbers Action<br />
1. Registered complaints 03 Actioned<br />
2. Feed back forms 52 Actioned<br />
3. Toll free No. 05 Actioned<br />
The House was informed that out of 03 registered complaints 01 pertains to AAI, 01<br />
pertains to CISF and 01 pertains to <strong>Airlines</strong>. Out of 05 complaints/suggestions received<br />
on Toll free 03 pertain to AAI, 02 pertain to <strong>Airlines</strong>. Most of the Suggestions/complaints<br />
in the Feedback forms related to a) Provision of smoke room in SHA/DOM<br />
b)Announcement in SHA c) Mobile charger & wifi d) Snack bars – quality & prices<br />
e) Cleanliness of toilets.<br />
Action: AAI<br />
2. No A/C effect at Airline Backup Offices:<br />
<strong>Airlines</strong> intimated that air conditioning has been improved hence item dropped. Chairman<br />
informed that email id complaints.chn@aai.aero has been created for the use of all<br />
agencies to record their complaints regarding airport facility maintenance. This id should<br />
not be used for public complaints.<br />
3. Ground handling policy:<br />
Item dropped.<br />
Chairman, AFC informed that circular has been issued by Commercial Dept. of AAI to all<br />
<strong>Airlines</strong> regarding AEP for Ground Handling Agencies.<br />
Item dropped.<br />
4. Use of conveyor belt No.4 in Arrival Hall AIT:<br />
Customs intimated that X-ray machine is still unserviceable. General Manager(Ops)<br />
requested Customs to use the conveyor belt No.4 for Domestic and non-sensitive flights.<br />
5. Provision of Water coolers in Customs Arrival Hall:<br />
Action: Customs/<strong>AOC</strong><br />
General Manager Engg. (Elec.) informed that internal action is in process, soon after<br />
completion of the same, procurement action will be initiated.<br />
Action:AAI<br />
..3/-
6. Cute Counter Charges:<br />
..3..<br />
Chairman informed that Cute counter charges has already been circuited to all airlines<br />
and <strong>AOC</strong> also confirmed the receipt of the same. Further issue can be taken up with<br />
the Commissioning <strong>Committee</strong> of New Terminal.<br />
7. Web Check In Boarding Cards:<br />
Item dropped.<br />
Chairman requested Immigration to allow passenger web check in boarding cards in<br />
view of recent AVSEC circular No.26/2011. FRRO informed that the same will be<br />
confirmed at the earliest.<br />
8. <strong>Airlines</strong> staff being summoned by Airport Police:<br />
Action: Immigration<br />
General Manager (Ops/Apt)informed that there is no issue at present hence item may<br />
be dropped.<br />
9. Securing the opening at AI Hangar:<br />
Item dropped<br />
Air India informed that access point is not fully closed till now and assured that the<br />
balance portion will be covered at the earliest.<br />
10. Providing weighing machine in Domestic Arrival:<br />
Action: Air India<br />
General Manager (Ops) informed that the weighing machine has already been<br />
repaired and provided in the domestic arrival hall. Manager, Air India confirmed the<br />
same.<br />
11. Segregation of Baggage for In-line system:<br />
Item dropped<br />
General Manager Engg. (Elec) informed that situation has improved and there is no<br />
complaint hence item dropped.<br />
Item dropped<br />
..4/-
..4..<br />
13. Unauthorised manpower on arrival side:<br />
It was intimated that as decided in the earlier meetings, stern action will be taken against<br />
the loaders in case they are found engaged in unauthorised activities by cancelling the<br />
AEPs. Also airlines were requested to take up the issue with their service providers in this<br />
regard.<br />
14.Non usage of Aerobridge 30 for domestic flights:<br />
Action: <strong>AOC</strong>/AAI<br />
Kingfisher informed that they were already using the A/B-30 during day for domestic<br />
flights. GM(Ops) requested other airlines also to use the A/B-30 for domestic flights.<br />
15.RWY 12/30 Commissioning:<br />
Action: AAI<br />
General Manager (Ops) informed that Commissioning of RWY 12/30 will be taken up<br />
separately in the commissioning meeting.<br />
16.Hiking of rates by Sangeetha Food Court:<br />
Item dropped<br />
Chairman informed that hiking of rates is as per the terms and conditions of AAI contract.<br />
17.Pax manifest not given by <strong>Airlines</strong>:<br />
Customs and <strong>AOC</strong> informed that they will sort out the issue separately.<br />
18.Provision of Wash basin/sink for loaders on airside:<br />
Item dropped<br />
Item dropped<br />
General Manager Engg.(C) informed that the work for providing wash basin/sink is in<br />
progress and work will be completed within a week.<br />
Action: AAI<br />
..5/-
NEW POINTS:<br />
1. Ambulift usage charges:<br />
..5..<br />
Chairman informed that a separate meeting will arranged to sort out the issue.<br />
2. Chairs for Check in counters:<br />
Action: AAI<br />
Chairman has agreed to provide chairs for check-in counters. Also <strong>Airlines</strong> was<br />
requested to pay the revised charges at the earliest.<br />
3. VDGS update for Bays:<br />
Action: AAI/<strong>Airlines</strong><br />
GM Engg.(Elect) informed that rectifying work of VDGS is in progress. VDGS at Bay<br />
No. 30 & 32 are working and at Bay No.26 & 27 work is in progress.<br />
Action: AAI<br />
4.FIDS Erratic:<br />
Chairman requested DGM(L) to replace the FIDs with LCD display boards as it is very<br />
old and moreover exposed to dust on the city side due to project work, hence likelihood<br />
of frequent malfunctioning.<br />
Action: AAI<br />
5.Digital Wall Clock to be set up in the International Arrival & Departure Hall:<br />
Chairman advised DGM(L) to provide one Digital clock in International Arrival &<br />
Departure Hall at appropriate location.<br />
Action: AAI<br />
6.ATM Machine at International Arrival Hall:<br />
Airport Director informed that ATM machines are available at Domestic and banks are<br />
not interested to provide ATM at International Arrival. Airport Director intimated that<br />
State Bank of India or any other bank will be permitted to operate ATM at International<br />
arrival area subject to their acceptance and other formalities.<br />
Action: AAI<br />
Meeting ended with vote of thanks to the chair.<br />
-----------------------------