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Andrea Kelz web-based activities into the course, developing and implementing online collaborative activities and authoring online course materials. In order to do this they need theoretical and practical training, which is provided by the campus. Teacher training workshops are conducted on a regular basis by our blended learning administrator and are supposed to help teachers update their ICT skills and improve their blended learning teaching designs, explore didactic strategies with their peers and generate new ideas and ways to innovate their teaching. Finally, for all courses taught at Campus Pinkafeld the teachers are required to provide a course outline which was designed to help them with the preparation and delivery of the courses. These course outlines do not only document the curriculum at the course level, they also support the teaching and learning process by identifying specific course objectives, contents, activities, resources, and evaluation methods. The outline also ensures that the purpose of the course is clear not only to the student but also to the teacher as it involves asking questions about student requirements, course objectives and its context within the overall curriculum. Particularly working with part-time students who mostly work alongside their studies and thus often have extensive work experience requires asking questions such as what knowledge and skills do the students already bring to the course and what do learners actually still need to learn or be able to do in order to succeed in their future work environments. In addition, it is important to think about the teaching resources already available and blended learning material and activities which still need to be developed. Brainstorming about such questions has proved to help set the priorities for course planning and delivery. Hence, prior to each course, the teachers are provided a course outline form which he/she is supposed to fill in and upload on the platform for everyone to see. The outline already provides general information on the course such as its number, title, name of the instructor and contact information, main course contents according to the curriculum, instructional method such as lecture, seminar, laboratory etc., and student workload. The instructor is required to add the following information: Short description of overall course objective/learning outcomes: statement of the knowledge, skills and competencies the students are expected to have acquired by the end of the course. List of required and recommended literature. Information on each face-to-face session as well as blended learning activities including short description of learning objectives, contents covered, learning material provided, description of required student tasks with due date and submission mode. Detailed description of assessment mode: statement of what percentage of the final grade each assignment and exam will represent. 5. Student evaluation of blended learning activities All course evaluations are carried out by means of EvaSys at the end of each course. EvaSys allows for student feedback of the different types of part-time courses (lectures, seminars, laboratory exercises etc.) and their blended learning activities. For further information on EvaSys please go to http://www.electricpaper.biz/products/evasys-education.html. For each course the students fill in a course questionnaire evaluating student satisfaction in the following areas: course administration, course design, course contents, teacher, blended learning activities and overall impression of the course. With regard to blended learning modules there are three questions to be answered: There has been sufficient time to work on the blended learning assignments. The blended learning activities have been supported sufficiently by the teacher. The learning management system has been used efficiently by the teacher. The possible ratings range from ‘1’ (fully agree) to ‘5’ (completely disagree). The institutional results provided by the head the bachelor’s degree programme in energy and environmental management and the master’s degree programme in building technology and management are as follows: The tables show that there have been overall continuous improvements of the ratings over the years. The ratings of the bachelor’s degree students, however, are a bit weaker than those of the master’s degree students. One reason might be that the master’s students, most of whom completed the 366

Andrea Kelz bachelor’s programme in energy and environmental management at Campus Pinkafeld, are already more familiar with our blended learning approach. The same holds true for the teachers as some of them also teach in the bachelor’s degree programme. The ratings are quite good but there still remains room for improvement, particularly when it comes to designing collaborative, web-based activities and making more effective use the learning management system in terms of creating interactive learning materials. Moreover, there will have to be some sort of qualitative assessment of blended learning materials and activities on an institutional level. Table 1: Ratings of bachelor’s degree programme in energy and environmental management Average student ratings of blended learning modules (all semesters/135 students) Winter Term Summer Term Winter Term Summer Term 2008/2009 2009 2009/2010 2010 Sufficient time to work on the blended learning assignments 1.65 1.42 1.43 1.40 Sufficient monitoring and support by the teacher 1.68 1.51 1.47 1.40 Efficient use of the learning management system (ILIAS) 1.76 1.60 1.54 1.50 Table 2: Ratings of master’s degree programme in building technology and management Average student ratings of blended learning modules (all semesters/60 students) Sufficient time to work on the blended learning assignments Sufficient monitoring and support by the teacher Efficient use of the learning management system (ILIAS) Winter Term Summer Term Winter Term Summer Term 2008/2009 2009 2009/2010 2010 1.53 1.25 1.29 1.20 1.43 1.32 1.21 1.10 1.54 1.35 1.35 1.30 6. Nationwide training and initiatives About ten years ago a nationwide initiative was started by the Austrian government to expand the use of e-learning and blended learning at Austrian universities. The programme “New Media in Teaching at Universities and Universities of Applied Sciences” was started and provided the basis for a cooperation of all Austrian universities in an association called “Forum Neue Medien Austria” (Forum New Media Austria). This forum sees itself as a lobbyist for innovation in teaching in higher education. Their interactive information and communication platform, conferences and newsletters encourage scientific discourse and are open to everybody who is interested in e-learning. At present the network of the association encompasses 21 Austrian universities and 16 universities of applied sciences. This association has been working on general ICT policies and e-learning issues, especially issues of quality management, legal questions in e-learning, e-learning and career development and e-content development. For further information please go to http://www.fnm-austria.at. Furthermore, in 2005 the Austrian ministry of education developed a framework paper for an e-learning strategy and funded projects of universities which aimed at developing their individual institutional e-learning and eteaching strategies. Within this initiative nine Austrian universities of applied sciences developed components for implementing e-learning-strategies in a cooperative way. Meanwhile all Austrian higher education institutions provide some sort of virtual learning environments to support and facilitate learning. There are staff members assisting and advising lecturers in didactical matters as well as in the technical implementation of e-learning and blended learning concepts and scenarios. They provide support and development in areas such as the didactical design and production of online learning materials, diagrams and animations, the programming of interactive learning software, the production of training videos and automated self-control questions with feedback, as well as the continual adjustment of the e-learning and blended learning courses and the learning management system in use. As far as learning management systems are concerned, only recently a web-survey has been conducted, trying to find out what platforms are used at different universities of applied sciences in Austria. The survey obtained 16 replies. The results so far provided to the responding universities/campuses show that 10 out of 16 universities of applied sciences in Austria use Moodle to support online learning. One of the reasons of course is that the Austrian ministry of education supported the installation and service of this open source learning management 367

Andrea Kelz<br />

bachelor’s programme in energy and environmental management at Campus Pinkafeld, are already<br />

more familiar with our blended <strong>learning</strong> approach. The same holds true for the teachers as some of<br />

them also teach in the bachelor’s degree programme. The ratings are quite good but there still<br />

remains room for improvement, particularly when it comes to designing collaborative, web-based<br />

activities and making more effective use the <strong>learning</strong> management system in terms of creating<br />

interactive <strong>learning</strong> materials. Moreover, there will have to be some sort of qualitative assessment of<br />

blended <strong>learning</strong> materials and activities on an institutional level.<br />

Table 1: Ratings of bachelor’s degree programme in energy and environmental management<br />

Average student ratings of blended <strong>learning</strong> modules (all semesters/135 students)<br />

Winter Term Summer Term Winter Term Summer Term<br />

2008/2009 2009<br />

2009/2010<br />

2010<br />

Sufficient time to work on the<br />

blended <strong>learning</strong> assignments<br />

1.65 1.42 1.43 1.40<br />

Sufficient monitoring and<br />

support by the teacher<br />

1.68 1.51 1.47 1.40<br />

Efficient use of the <strong>learning</strong><br />

management system (ILIAS)<br />

1.76 1.60 1.54 1.50<br />

Table 2: Ratings of master’s degree programme in building technology and management<br />

Average student ratings of blended <strong>learning</strong> modules (all semesters/60 students)<br />

Sufficient time to work on the<br />

blended <strong>learning</strong> assignments<br />

Sufficient monitoring and<br />

support by the teacher<br />

Efficient use of the <strong>learning</strong><br />

management system (ILIAS)<br />

Winter Term Summer Term Winter Term Summer Term<br />

2008/2009 2009<br />

2009/2010<br />

2010<br />

1.53 1.25 1.29 1.20<br />

1.43 1.32 1.21 1.10<br />

1.54 1.35 1.35 1.30<br />

6. Nationwide training and initiatives<br />

About ten years ago a nationwide initiative was started by the Austrian government to expand the use<br />

of e-<strong>learning</strong> and blended <strong>learning</strong> at Austrian universities. The programme “New Media in Teaching<br />

at Universities and Universities of Applied Sciences” was started and provided the basis for a cooperation<br />

of all Austrian universities in an association called “Forum Neue Medien Austria” (Forum<br />

New Media Austria). This forum sees itself as a lobbyist for innovation in teaching in higher education.<br />

Their interactive information and communication platform, conferences and newsletters encourage<br />

scientific discourse and are open to everybody who is interested in e-<strong>learning</strong>. At present the network<br />

of the association encompasses 21 Austrian universities and 16 universities of applied sciences. This<br />

association has been working on general ICT policies and e-<strong>learning</strong> issues, especially issues of<br />

quality management, legal questions in e-<strong>learning</strong>, e-<strong>learning</strong> and career development and e-content<br />

development. For further information please go to http://www.fnm-austria.at. Furthermore, in 2005 the<br />

Austrian ministry of education developed a framework paper for an e-<strong>learning</strong> strategy and funded<br />

projects of universities which aimed at developing their individual institutional e-<strong>learning</strong> and eteaching<br />

strategies. Within this initiative nine Austrian universities of applied sciences developed<br />

components for implementing e-<strong>learning</strong>-strategies in a cooperative way.<br />

Meanwhile all Austrian higher education institutions provide some sort of virtual <strong>learning</strong> environments<br />

to support and facilitate <strong>learning</strong>. There are staff members assisting and advising lecturers in<br />

didactical matters as well as in the technical implementation of e-<strong>learning</strong> and blended <strong>learning</strong><br />

concepts and scenarios. They provide support and development in areas such as the didactical<br />

design and production of online <strong>learning</strong> materials, diagrams and animations, the programming of<br />

interactive <strong>learning</strong> software, the production of training videos and automated self-control questions<br />

with feedback, as well as the continual adjustment of the e-<strong>learning</strong> and blended <strong>learning</strong> courses and<br />

the <strong>learning</strong> management system in use. As far as <strong>learning</strong> management systems are concerned,<br />

only recently a web-survey has been conducted, trying to find out what platforms are used at different<br />

universities of applied sciences in Austria. The survey obtained 16 replies. The results so far provided<br />

to the responding universities/campuses show that 10 out of 16 universities of applied sciences in<br />

Austria use Moodle to support online <strong>learning</strong>. One of the reasons of course is that the Austrian<br />

ministry of education supported the installation and service of this open source <strong>learning</strong> management<br />

367

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