AGNSW_AnnRep_00 full.pdf - Parliament of New South Wales ...

INDEX
access 73,77
acquisitions of works of art
australian 8,50
aboriginal & torres strait islander 10,50
asian 10, 51
international 12,50
photography 13,51
administrative reporting requirements
aged and disability plan 73
aim 21
art prizes & grants awarded 75
building 20
brett whitely studio 14,77
centenary fund 2,64
code of conduct 70
collection benefactors 64
collections 8
commercial facilities 19,77
conservation 13
consultants 70
consumer response 76
contact details 77
copyright 70
corporate governance 24
corporate plan 26
director’s statement 4
EEO Statistics 65
energy management 70
ethnic affairs priority statement 71
exhibitions 13,62
australian 13
aboriginal & torres strait islander 14
asian 14
PLEDGE OF SERVICE
OUR CUSTOMERS
The Art Gallery of New South
Wales endeavours to provide each
of our visitors with an experience
that exceeds expectations and
inspires repeat visits.
GUARANTEE OF SERVICE
We aim to ensure that all visitors
enjoy themselves, will want to
return and will recommend the Art
76
international 16
photography 16
financial summary 30
financial statements 33
freedom of information 70,75
gifts & bequests (of art works) 52
australian 8,52
aboriginal & torres strait islander 10,55
asian 10,55
photography 13,55
international 12,55
grants 65
gst implementation 70
guided tours 77
highlights 1
independant audit report 32
insurance 26
internal audit 26
investment 39
letter of transmission, inside cover
life governors 27
loans to the gallery 57
loans by the gallery 57
membership 77
mission 21
new audiences 19
objectives 21
occupational health & safety 70
olympics 10
organisation structure 28
overseas travel 74
paris studio 26
parking 77
Gallery of New South Wales to
friends and relatives as a world
standard venue for the enjoyment
and study of art.
CUSTOMER SERVICE
The Art Gallery of New South
Wales aims to provide the highest
levels of service to all visitors.
Visitor feedback provides
management with valuable
CUSTOMER COMPLAINTS
information to improve Gallery
procedures and services.
Written complaints are handled
promptly and professionally and
are responded to within two
weeks. Visitor suggestions have
also led to the introduction of new
services, such as improved
signage and simpler printed
guides.
performance indicators 21
photography 77
planning 26
president’s council 64
president’s foreward 2
privacy management plan and
person information 70
publications 16
publications available for sale 61
public transport 77
risk management 26
research library 77
regional contact 18
royal commission into
Aboriginal deaths in custody 70
senior management profile 26
staff profile 28
staff list 63
society 19
sponsorship & philanthropy 64
staff publications & presentations 60
support 19,64
total asset management plan 26
touring exhibitions 62
trustees 24
venue management 19
visitors 63
visitors with special needs 73,77
waste reduction 70
website 18
women’s action plan 72
year 2000 compliance 70
year in review 8
Telephone enquiries are addressed
promptly within two working days,
wherever possible.
Visitors can offer suggestions and
provide feedback at the
Information Desk at the main
entrance to the Gallery.
The Art Gallery had just under 900,000 visitors to the Domain site during 1999/2000. During the year there were only 223 complaints received, representing
less than one twenty-fifth of one percentage of our visitors. The bulk of the complaints concerned visitor facilities (such as more seating) and improved
access for visitors with special needs. These issues are being addressed as part of the Art Gallery’s Strategic Plan. Complaints can be recorded in the
visitor complaints journal available to the public at the ground level information desk. These records are regularly reviewed by the Director and referred to
relevant Department Managers for action, if required.