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AGNSW_AnnRep_00 full.pdf - Parliament of New South Wales ...

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The Art Gallery is developing a<br />

updated Aged and Disability Plan<br />

that will incorporate strategies<br />

across six major areas including<br />

physical access, promotion <strong>of</strong><br />

positive community attitudes; staff<br />

training; information about services;<br />

employment; and complaints. The<br />

Art Gallery’s commitment to equal<br />

access for all people is reflected in<br />

our policy as detailed below.<br />

GUARANTEE OF SERVICE<br />

The Art Gallery recognise that the<br />

public has the right to expect that<br />

services will be provided without<br />

discrimination. In particular we will<br />

provide access service for visitors<br />

with special needs, including the<br />

aged and disabled. We will seek to<br />

continuously improve our service to<br />

visitors and welcome feedback<br />

directly to staff and through regular<br />

surveys.<br />

MOBILITY HANDICAPPED VISITORS<br />

Two dedicated Disabled Parking<br />

spaces are available at the rear <strong>of</strong><br />

the Art Gallery for visitors with<br />

disabilities. Special arrangements<br />

are also made for bus parking.<br />

Access to these spaces is via the<br />

service road on the southern side <strong>of</strong><br />

the Art Gallery. From the rear <strong>of</strong> the<br />

Art Gallery access to all exhibitions,<br />

displays, public and administrative<br />

areas is by way <strong>of</strong> ramps and lifts,<br />

suitably signposted.<br />

There are two public Disabled<br />

Parking spaces available at the front<br />

<strong>of</strong> the Art Gallery.<br />

The Art Gallery’s Domain Theatre has<br />

access space designed for wheelchair<br />

users.<br />

DEAF AND HEARING IMPAIRED<br />

VISITORS<br />

Severely and Pr<strong>of</strong>oundly Deaf<br />

Visitors<br />

In 1997 the Art Gallery implemented<br />

free monthly Auslan guided tours.<br />

We regularly book sign-language<br />

interpreters for advertised guided<br />

tours, and particularly in association<br />

with Deaf Awareness Week. Groups<br />

<strong>of</strong> deaf people making bookings are<br />

provided with sign-language<br />

interpreters free <strong>of</strong> charge. In 1996<br />

the Art Gallery implemented at TTY<br />

telephone number (9225-1711).<br />

This number is listed in the Telstra<br />

TTY directory.<br />

Hearing Impaired<br />

Our Domain Theatre provided Audio-<br />

Induction Loop facilities for all<br />

lectures and films. An FM-<br />

Microphone System for hearing-aid<br />

users is available on request for<br />

guided tours.<br />

VISUALLY IMPAIRED VISITORS<br />

A major refurbishment <strong>of</strong> the elevator<br />

servicing Level 1, Ground Floor and<br />

Upper Level has seen the installation<br />

<strong>of</strong> voice notification <strong>of</strong> floor and<br />

access details.<br />

AGED AND DISABILITY PLAN<br />

GENERAL<br />

Staff Training<br />

Information and awareness sessions<br />

are held for staff and Volunteer<br />

Guides, with particular reference to<br />

servicing visitors with special needs.<br />

Some Volunteer Guides and staff<br />

have undertaken introductory<br />

courses in sign-language.<br />

We have designated an Education<br />

Officer to manage the Art Gallery’s<br />

programmes and facilities for people<br />

with disabilities.<br />

Helpers<br />

General entry to the Art Gallery is<br />

free to all visitors. However, where<br />

charges are made for special<br />

exhibitions, helpers accompanying<br />

visitors with disabilities are admitted<br />

free <strong>of</strong> charge.<br />

Information and Publicity<br />

Our information publication<br />

exhibitions / events is freely available<br />

from our Information Desk. This<br />

booklet contains information for<br />

visitors with special needs. Currently<br />

the Bulletin is posted to over 4,<strong>00</strong>0<br />

interest individuals or organisation.<br />

Employment Practices<br />

The Art Gallery ensures equal<br />

opportunity principles are used for<br />

recruitment and general employment<br />

practice.<br />

NEW STRATEGIES TO IMPROVE<br />

SERVICES<br />

Ramp Access<br />

The Gallery engaged heritage<br />

architects to design ramp access to<br />

the front <strong>of</strong> the Art Gallery. This type<br />

<strong>of</strong> access would be beneficial to<br />

people in wheel chairs, the aged,<br />

and people with prams. The building<br />

plans will be submitted for review by<br />

an appropriate disability community<br />

organisation. Unfortunately,<br />

Government funding was not<br />

forthcoming for the 2<strong>00</strong>0/2<strong>00</strong>1<br />

financial year to build this ramp.<br />

The Art Gallery will pursue funding<br />

for the 2<strong>00</strong>1/2<strong>00</strong>2 financial year.<br />

Communications<br />

The new Internet website launched<br />

this year includes capacity for large<br />

print screen versions <strong>of</strong> all<br />

information.<br />

73

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