Surgery and Healing in the Developing World - Dartmouth-Hitchcock

Surgery and Healing in the Developing World - Dartmouth-Hitchcock Surgery and Healing in the Developing World - Dartmouth-Hitchcock

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CHAPTER 24 Outreach Dentistry: A World of Wonder Awaits in the Golden Anniversary of General Dentistry Glenn W. Geelhoed It is very gratifying to be asked to address a subject that has been the focus of my professional and personal commitment for several decades, and one I can attest to be a communicable contagion based on the experience of a large number of young professionals I have led abroad into adventure in developing world health care. None of these idealists has made his or her “last trip” into such an environment! Further, this is a highly appropriate way to celebrate the Academy of General Dentistry’s “Golden Anniversary” with a heightened awareness that the professional skills and approach to oral health are a trust to be further developed and passed along in a humanitarian response to needy persons in environments less privileged than those in which we have been beneficiaries. The challenge facing the next fifty years to the century mark of the Academy will be one we will be less able to teach than to learn from others in lesser developed parts of our world who have greater experience with necessary skills we will have to master quickly: how to handle larger volumes of patients with greater problems for effective outcomes using far fewer resources. To accomplish this goal, we cannot turn in our usual recourse to higher technology, but must rely instead on creativity and imagination for adaptation and improvisation to meet the vastly larger human need with expanded ingenuity. The overwhelming burden that sometimes confronts first-timers in facing the needs of the developing world sometimes results in the paralysis of despair at responding at all. Some of them may seek to limit their response to only a small boutique enclave of patients most like us in socioeconomics, patterns of health, illness and language, and in urban settings and facilities most nearly like those with which we have become familiar in training and practice in the developed world. This limited response strips the volunteer of the essential and rewarding experience of “sharing the burdens, miseries and joys of the world’s majority citizens” and also impoverishes the creative experience of adapting what one really knows of fundamental principles— oftentimes stripped of power and plumbing, which were rarely present in the formative evolution of the profession—and allows one the professional pride of “owning” the concepts when applied in vastly different settings to the unique solution of human problems. A favorite phrase I have used to describe this process of adaptation across large gulfs of socioeconomics, language, culture and technology is: we have no money; therefore we must think. In the western world, reliance upon technology or pre-packaged solutions—almost irrespective of the uniqueness of the problems—is often a Surgery and Healing in the Developing World, edited by Glenn Geelhoed.

Outreach Dentistry 219 substitute for careful practice, well thought out. “If you do not know what to do, do what you know how to do.” Professional practices are often more repetitive, defensive and redundant in resource superfluous environments. Few parts of the world can afford such luxury of redundant over-care, including our own, so that the purity of practice based in principle rather than simply iterative applications of technology is a refreshing new look to be learned abroad and carried back home. “Minimize variation” may have been the industrial efficiency principle proposed for manufacturing practices by Edward Deming, but that shows disregard for the fact that pathologic processes may occur somewhat uniformly, but they do so in highly variable people. “Ask not,” said Sir William Osler “What kind of disease this patient has, but what kind of patient has this disease.” Increasingly, our world is peopled with ever more diverse populations—not just recognized in traveling abroad, but in the stream of the world’s mobile citizens who find their way into our office doors closer to home. This intensive course in not just tolerating, or accommodating, but reveling in, the diversity within the human family that constitutes our patient population pays valuable dividends for the practicing “home anthropologist” in each of us. The “one size fits all” industrial widget model of “zero variation” medical and dental practice may have consequences beyond the burnout seen in professional disaffection. This may account for the paradox of medical and dental care at this point after the turn of the millennium: never have we been able to do so much for such few privileged people, who have never been less satisfied with the care they experience! On particularly frustrating days in clinical practice I have occasionally burst out: “The only difficult thing about the practice of surgery is getting to do it!” 1 The layers of obstructionists between the professional and the patient, which have proliferated in the name of regulatory control, cost containment, quality assurance, and legal standards of care have removed the immediacy of professional satisfaction we certified problem-solvers were proud to enjoy after separating a patient from a problem. The new brokers that complicate, if not always enhance, patient care have certainly dampened the enthusiasm with which some of us have recommended to our successors our own branch of the healing arts. If any of these unsettling doubts or professional restlessness may occur to you from time to time as you are pursuing your domestic practice—or within the Academy itself at its half century point—I have an antidote to recommend: welcome to the world of wonder in Outreach Dentistry! Outreach At the outset, may I remind you that “outreach” is not only the practice of traveling to the far corners of the world and encountering very different people in an exotic culture, and rare and unusual tropical problems with which you have limited experience at home—all this may be true in some minority of instances, and we will look into those for the features of fear or fascination they may hold for each of us. I use the term “developing world” or “Third World” to describe the disadvantaged circumstances in which people live within or outside geographic or political boundaries. In parts of Africa, I can point to the highest standards of First World health care that would be enviable in my environment on Pennsylvania Avenue; but, I point out that there are parts of Anacostia, no further from me now as I write as are the paradigm practices of some parts of the Washington DC community, that have far more in common with the slums of Lagos than they do with the “world capital”

CHAPTER 24<br />

Outreach Dentistry: A <strong>World</strong> of Wonder<br />

Awaits <strong>in</strong> <strong>the</strong> Golden Anniversary of<br />

General Dentistry<br />

Glenn W. Geelhoed<br />

It is very gratify<strong>in</strong>g to be asked to address a subject that has been <strong>the</strong> focus of my<br />

professional <strong>and</strong> personal commitment for several decades, <strong>and</strong> one I can attest to<br />

be a communicable contagion based on <strong>the</strong> experience of a large number of young<br />

professionals I have led abroad <strong>in</strong>to adventure <strong>in</strong> develop<strong>in</strong>g world health care. None<br />

of <strong>the</strong>se idealists has made his or her “last trip” <strong>in</strong>to such an environment! Fur<strong>the</strong>r,<br />

this is a highly appropriate way to celebrate <strong>the</strong> Academy of General Dentistry’s<br />

“Golden Anniversary” with a heightened awareness that <strong>the</strong> professional skills <strong>and</strong><br />

approach to oral health are a trust to be fur<strong>the</strong>r developed <strong>and</strong> passed along <strong>in</strong> a<br />

humanitarian response to needy persons <strong>in</strong> environments less privileged than those<br />

<strong>in</strong> which we have been beneficiaries. The challenge fac<strong>in</strong>g <strong>the</strong> next fifty years to <strong>the</strong><br />

century mark of <strong>the</strong> Academy will be one we will be less able to teach than to learn<br />

from o<strong>the</strong>rs <strong>in</strong> lesser developed parts of our world who have greater experience with<br />

necessary skills we will have to master quickly: how to h<strong>and</strong>le larger volumes of patients<br />

with greater problems for effective outcomes us<strong>in</strong>g far fewer resources.<br />

To accomplish this goal, we cannot turn <strong>in</strong> our usual recourse to higher technology,<br />

but must rely <strong>in</strong>stead on creativity <strong>and</strong> imag<strong>in</strong>ation for adaptation <strong>and</strong> improvisation<br />

to meet <strong>the</strong> vastly larger human need with exp<strong>and</strong>ed <strong>in</strong>genuity. The<br />

overwhelm<strong>in</strong>g burden that sometimes confronts first-timers <strong>in</strong> fac<strong>in</strong>g <strong>the</strong> needs of<br />

<strong>the</strong> develop<strong>in</strong>g world sometimes results <strong>in</strong> <strong>the</strong> paralysis of despair at respond<strong>in</strong>g at<br />

all. Some of <strong>the</strong>m may seek to limit <strong>the</strong>ir response to only a small boutique enclave<br />

of patients most like us <strong>in</strong> socioeconomics, patterns of health, illness <strong>and</strong> language,<br />

<strong>and</strong> <strong>in</strong> urban sett<strong>in</strong>gs <strong>and</strong> facilities most nearly like those with which we have become<br />

familiar <strong>in</strong> tra<strong>in</strong><strong>in</strong>g <strong>and</strong> practice <strong>in</strong> <strong>the</strong> developed world. This limited response<br />

strips <strong>the</strong> volunteer of <strong>the</strong> essential <strong>and</strong> reward<strong>in</strong>g experience of “shar<strong>in</strong>g <strong>the</strong> burdens,<br />

miseries <strong>and</strong> joys of <strong>the</strong> world’s majority citizens” <strong>and</strong> also impoverishes <strong>the</strong><br />

creative experience of adapt<strong>in</strong>g what one really knows of fundamental pr<strong>in</strong>ciples—<br />

oftentimes stripped of power <strong>and</strong> plumb<strong>in</strong>g, which were rarely present <strong>in</strong> <strong>the</strong> formative<br />

evolution of <strong>the</strong> profession—<strong>and</strong> allows one <strong>the</strong> professional pride of “own<strong>in</strong>g”<br />

<strong>the</strong> concepts when applied <strong>in</strong> vastly different sett<strong>in</strong>gs to <strong>the</strong> unique solution of human<br />

problems.<br />

A favorite phrase I have used to describe this process of adaptation across large<br />

gulfs of socioeconomics, language, culture <strong>and</strong> technology is: we have no money;<br />

<strong>the</strong>refore we must th<strong>in</strong>k. In <strong>the</strong> western world, reliance upon technology or pre-packaged<br />

solutions—almost irrespective of <strong>the</strong> uniqueness of <strong>the</strong> problems—is often a<br />

<strong>Surgery</strong> <strong>and</strong> <strong>Heal<strong>in</strong>g</strong> <strong>in</strong> <strong>the</strong> Develop<strong>in</strong>g <strong>World</strong>, edited by Glenn Geelhoed.

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