2003 Social Report - PDF file - Unipol

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The voice of stakeholders The involvement of stakeholders has been an important aim of Unipol over the years and has gradually shifted from one of listening and gathering in- formation to one of continuous dialogue updating the social contract between the Company and stakeholders. This enables the Company to avoid the risk of becoming excessively self-referential and leads to greater transparency and clarity in fi nancial reporting. To build the basis for concrete involvement, meetings were held with over 70 people who communicated their perception of Uni- pol and made suggestions about possi- ble improvements in the development of Company policies and in the Social Re- port. During each meeting stakeholders were asked to comment on the ethics of the Company and how the ethical approach of the Company can be im- plemented daily and through strategy. They were also asked to dialogue with a panel of multi-stakeholders in connec- tion with TPL premiums and the claims settlement, as well as the drawing up guidelines to the Ethical Code to be adopted by the Company. The following pages summarize the results of these meetings. For a more detailed account see the Full Social Report. 7
THE VOICE OF STAKEHOLDERS Multi-stakeholder Workshop 7 May 2003 Chaired by Enea MAZZOLI Chairman of the Cesar Foundation and Honorary Chairman of Unipol Assicurazioni Participants Mimmo ARIENZO FISAC/CGIL Francesco AVALLONE Federconsumatori, National Giancarlo BRUNELLO Cesar Foundation Lino BUSA’ Confesercenti, National Federico CORRADINI Unipol Assicurazioni Antonio CRISPI CGIL Campania Enzo DAMIANO Chairman AMBICOM In terms of pricing policy, the special characteristics of Unipol were recognised but a number of improvements were suggested: 8 to make the correlation between prudent and correct motoring behaviour and customized insurance premiums clearer; to introduce innovative products onto the market inducing restraint in insurance tariffs and more clearly demonstrating the social function of insurance in accident prevention and safety; to make the mutual approach of insurance tariffs clearer, i.e. the fact that one group (such as the young, who are more likely to have accidents) is not penalized; to include explanations in insurance contracts both of the contents and of the way claims are settled; to further promote dialogue and co-operation with Consumer Associations to encourage companies and consumers to adopt correct and socially respon- sible behaviour. Patrizia DE LUISE Confesercenti Liguria Antonio FALOTICO Secretariat CISL Basilicata Guido FERLENGHI FIBA/CISL Antonio FERONATO ADOC, National Marco FUSCIANI ANIA Paolo LANDI ADICONSUM, National Ernesto MELLONE CGIL Campania Pietro NEGRI ANIA Carlo PARESCHI Unipol Assicurazioni Renato PELLEGRINI UILCA UIL, National Fabrizio PREMUTI ADICONSUM, National Michele SABATINO CNA Piemonte In terms of claims settlement, it was recognised that Unipol had not abandoned what are considered “high-risk” areas but that it has organized effi cient net- works for settling these claims. Together with the innovative system for settling claims, the incorporation of Sertel was also commended. Maria SACCHETTONI UIL, National Lamberto SANTINI UIL, National Stefano SCAVO Unipol Assicurazioni Luciano SCAPOLO CISL, National Giustino TRINCIA Cittadinanzattiva Rosanna ZAMBELLI CIA, National Co-ordinated by Franco MALAGRINO’ Head of the Social Report Unit, Unipol Assicurazioni Marisa PARMIGIANI SCS Azioninnova Pamela PETRUZZI SCS Azioninnova [ Unipol Assicurazioni | Social Report 2003 – Edition Summary ]
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Page 3 and 4: established a clear method of finan
Page 5 and 6: TPL charges........................
Page 7: SHAREHOLDERS COMPANY ASSETS SUPPLIE
Page 11 and 12: THE VOICE OF STAKEHOLDERS 10 to str
Page 13 and 14: THE VOICE OF STAKEHOLDERS Concludin
Page 15 and 16: SECTION I - IDENTITY UNIPOL AND INT
Page 17 and 18: PRIMA SEZIONE - L’IDENTITA’ SHA
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SECTION IV - GROUP COMPANIES LINEAR
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SECTION IV - GROUP COMPANIES MEIEAU
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SECTION IV - GROUP COMPANIES UNIPOL
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SECTION IV - GROUP COMPANIES NORICU
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SECTION IV - GROUP COMPANIES UNIPOL
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SECTION IV - GROUP COMPANIES UNIP
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Q.11 - Does the way the Social Repo
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CIRCULATION OF THE SOCIAL REPORT Th
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2003 Social Report - PDF file - Unipol

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