2003 Social Report - PDF file - Unipol

VALUES AND MISSION
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To contribute to the reliability and transparency of the Italian
insurance industry.
To help make insurance a tool for the benefit of the
society and the security of the individual and businesses.
To accept risks and settle claims honestly and
coherently.
To aim for customer satisfaction in price, performance
and quality of service.
To consider individual and group contributions as essential
to the overall development of business, in that
human creativity and intelligence are indispensable
factor in improving service quality.
To help partners (trade-unions, organisations of selfemployed
workers) achieve their aims and carry out
their policies.
To provide exclusive products and services to partners so that
their members can obtain better cover at better prices and conditions.
To produce a positive economic yield and increase company solidity,
to increase the economic value of the company and remunerate
shareholders.
To contribute to job-creation and help developing
countries by making specifically targeted investments.
To work for a political and economic
role of the Social Economy
both at home and
abroad.
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