2003 Social Report - PDF file - Unipol

SECTION III – SOCIAL REPORT
TRAINING
Training for Unipol Assicurazioni personnel
In 2002, training was somewhat stepped up particularly in the light of the new
Claims Settlement Department and for personnel working in the Sertel Service
Centre. 65 new employees were trained.
Overall, over 1,600 employees underwent training of some kind, with 23,500
man/hours dedicated to training.
IN-HOUSE EMPLOYEE TRAINING
Subject No. of courses No. of participants
New employees 3 65
Computing 27 303
Foreign languages 9 44
Call centre advisors 15 741
Other technical and specialist refresher courses 31 470
Total 85 1,623
Training of the external network
Training of external agency personnel covered a total of 1,300 participants and
more than 2000 man/hours. Agents underwent training to improve managerial
skills, new insurance consultants were trained and technical/commercial train-
ing was carried out. All Directors of Assicoop took part in a seminar on leader-
ship and management of working groups. Training continued for new insurance
consultants, with 42 new salesmen.
AGENCY PERSONNEL TRAINING
Subjects No. of courses No. of participants
New insurance products
and products with a financial content 32 330
Sales techniques and customer relations 52 465
Courses for agents 20 288
Managers and Heads of Assicoop sales channels 5 52
Other courses 18 166
Total 127 1,301
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[ Unipol Assicurazioni | Social Report 2003 – Edition Summary ]