2003 Social Report - PDF file - Unipol

RELATIONS WITH CONSUMER ASSOCIATIONS
Unipol has always considered Member Organizations im-
portant parts of the Group, with their employees, self-em-
ployed members and SMEs, all important targets for the
Group. Agreements are entered into with these Organiza-
tions; products and services are created especially for their
members. Through URCs, the Agreements, products and
services are tested to see if they meet the security needs
of customers and Association members. The advent of
Consumer Organizations has made these relations even
stronger and more important. Unipol has always promoted
dialogue with Consumer Associations. It has sought agree-
ments on transparency, fairness and the proper claims set-
tlement. In connection with the controversial issue of TPL
tariffs, it should be remembered that these rates refl ect
what happens on the road, and hence the number of acci-
dents that take place.
[ Unipol Assicurazioni | Social Report 2003 – Edition Summary ]
SECTION III – SOCIAL REPORT
On 5 May 2003 the Government, ANIA and several Consumer Associations
signed a Protocol Agreement concerning TPL insurance. Unipol signed the
Agreement and on 22 May independently and promptly made its position clear
on all the points covered by the Agreement, declaring itself willing to look into
further ways for reaching a solution acceptable to consumers.
Protocol Agreement on TPL
among the Government, ANIA
and Consumer Associations
dated 5 May 2003
SELF-REGULATION OF TARIFFS
Position of
Unipol Assicurazioni S.p.A.
A – General price restraint Unipol would maintain prices until 31/
12/2003
B – Lower rates for the young From 1 July 2003 Unipol grants a 5%
discount to customers of 18-21 years of
age, whether new customers or already
acquired.
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