2003 Social Report - PDF file - Unipol

CONTENTS
SECTION I – IDENTITY
Values and Mission................................................................................ page 5
The Unipol social contract with stakeholders........................................ page 6
The voice of stakeholders...................................................................... page 7
The history of Unipol.............................................................................. page 13
Unipol and international relations .......................................................... page 14
Historic partners..................................................................................... page 15
Shareholding structure .......................................................................... page 16
Board of Directors.................................................................................. page 17
Governance and the internal control system......................................... page 18
Group strategy ....................................................................................... page 19
SECTION II – ADDED VALUE
Economic activity ................................................................................... page 22
Added value ........................................................................................... page 25
SECTION III – SOCIAL REPORT
Customer services ................................................................................. page 27
Agreements............................................................................................ page 27
Claims .................................................................................................... page 28
The Sertel service.................................................................................. page 31
Service providers ................................................................................... page 33
The anti-fraud unit at Unipol Assicurazioni ........................................... page 34