2003 Social Report - PDF file - Unipol
2003 Social Report - PDF file - Unipol 2003 Social Report - PDF file - Unipol
Speed of settlement SECTION III – SOCIAL REPORT This index shows how many claims made in a financial year are settled within the same period. SPEED OF MOTOR TPL CLAIM SETTLEMENT 2002 2001 2000 1999 2002 2001 2000 1999 60 Source: ISVAP 15% not available 61.9 62.4 62 63.5 Settlement schedules 64 65.8 66.9 AVERAGE CLAIMS SETTLEMENT SPEED/CID* Settlement speed/days 2001 2002 Unipol 50.7 43.6 Market 49.8 53.1 Source: ANIA * Direct indemnity agreement INCIDENCE OF PERSONAL INJURIES I.R.O. TOTAL MOTOR TPL CLAIMS REPORTED 66 This index shows the time it takes to settle a claim. It refers to claims involving material damage only. Unipol settles claims on aver- age 10 days quicker than other insurers. Injury 68.2 68.2 Financial year inc. % 2002 18.8% 2001 17.9% 2000 16.6% 1999 17.1% 16% 17% 18% 19% [ Unipol Assicurazioni | Social Report 2003 – Edition Summary ] 29 68 Unipol Market The table below shows claims involving personal injury as a percentage of all TPL claims. 70
SECTION III – SOCIAL REPORT PAID CLAIMS WITH PERSONAL INJURIES Year No. of claims settled Absolute Var. Var. % 1999 11,129 -442 -3.8% 2000 9,376 -1,753 -15.8% 2001 9,394 18 0.2% 2002 9,837 443 4.7% Statistical analysis show that for every 100 claims with injury, 95% lead to the award of up to 9 points of disability, and 60% involve only distortion of the cer- vical spine. The Company has launched a “Whiplash effect” project for proper settlement of these claims: the new element is the scientific measurement of the impact force involved and the clear diagnosis of distortion to the cervical spine. The aim is to discourage unfounded, speculative claims. Disputes Disputes in 2002 followed recent trends with an increase. Company policy is based on the rapid claims settlement and on meeting the requirements of Law 57. Disputes arise out of the wish to contest exorbitant disability claims and to reduce the number of unfounded claims. MOTOR TPL PROCEEDING PENDING AT THE END OF THE FINANCIAL YEAR 2002 2001 2000 1999 1998 1997 1996 1995 30 No. % 2002 12,793 147 2001 11,252 129 2000 9,106 105 1999 6,623 76 1998 5,562 64 1997 6,135 71 1996 7,253 83 1995 8,696 100 0 30 60 90 120 150 1995 = 100 [ Unipol Assicurazioni | Social Report 2003 – Edition Summary ]
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SECTION III – SOCIAL REPORT<br />
PAID CLAIMS WITH PERSONAL INJURIES<br />
Year No. of claims settled Absolute Var. Var. %<br />
1999 11,129 -442 -3.8%<br />
2000 9,376 -1,753 -15.8%<br />
2001 9,394 18 0.2%<br />
2002 9,837 443 4.7%<br />
Statistical analysis show that for every 100 claims with injury, 95% lead to the<br />
award of up to 9 points of disability, and 60% involve only distortion of the cer-<br />
vical spine. The Company has launched a “Whiplash effect” project for proper<br />
settlement of these claims: the new element is the scientific measurement of the<br />
impact force involved and the clear diagnosis of distortion to the cervical spine.<br />
The aim is to discourage unfounded, speculative claims.<br />
Disputes<br />
Disputes in 2002 followed recent trends with an increase. Company policy is<br />
based on the rapid claims settlement and on meeting the requirements of Law<br />
57. Disputes arise out of the wish to contest exorbitant disability claims and to<br />
reduce the number of unfounded claims.<br />
MOTOR TPL PROCEEDING PENDING AT THE END OF THE FINANCIAL YEAR<br />
2002<br />
2001<br />
2000<br />
1999<br />
1998<br />
1997<br />
1996<br />
1995<br />
30<br />
No. %<br />
2002 12,793 147<br />
2001 11,252 129<br />
2000 9,106 105<br />
1999 6,623 76<br />
1998 5,562 64<br />
1997 6,135 71<br />
1996 7,253 83<br />
1995 8,696 100<br />
0 30 60 90 120 150<br />
1995 = 100<br />
[ <strong>Unipol</strong> Assicurazioni | <strong>Social</strong> <strong>Report</strong> <strong>2003</strong> – Edition Summary ]
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