2003 Social Report - PDF file - Unipol

CUSTOMER SERVICES
MAIN AGREEMENTS IMPLEMENTED IN 2002
SECTION III – SOCIAL REPORT
Unipol considers the reliability and transparency of its services the guiding prin-
ciple of its actions and an essential element if insurance activity is to have a so-
cial role in terms of increasing safety and social security.
When accepting risks and settling claims, the Company must act correctly and
coherently seeking to satisfy its customers in terms of price and quality of per-
formance and service. Therefore, Unipol has adopted a policy of transparency
in technical and commercial dealings aimed at providing the customer with full
satisfaction. Products are distributed with customized services for each individ-
ual customer and, through Agreements, members of partner organizations are
given advantageous conditions.
AGREEMENTS
Agreements are one of the main instruments by which the Company provides
service to the community. The Agreements were created to reinforce the close
relationship with member organizations but were later extended to leisure asso-
ciations, volunteer associations and co-operatives.
Premiums in € Var.% No. Contracts Var.%
Salaried workers 133,932,720 +7.32 251,625 +5.71
Self-employed 61,689,693 –1.98 99,546 –5.85
Legacoop 25,320,156 +62.98 43,064 +76.27
Non-profit organisations 19,018,146 +10.15 28,297 +15.15
Pensioners 49,891,799 +13.76 128,744 +6.87
Other agreements 28,811,721 +36.04 32,464 –5.08
Total national agreements 318,664,235 +11.59 583,740 +6.63
Single company agreements 115,802,317 +29.55 215,017 +14.15
Overall total 434,466,552 +15.87 798,757 +8.55
[ Unipol Assicurazioni | Social Report 2003 – Edition Summary ] 27