2003 Social Report - PDF file - Unipol

Social
R e p o r t
2 0 0 3
Abridged edition
FOREWORD
This Social Report, the tenth pub-
lished by Unipol Assicurazioni,
comes out on the 40th anniversary
of the issue of the Company first
insurance policy.
It has not been easy over the years
to describe the complex relations of
Unipol with its target groups in the
general public, with the market and
the environment in which the Com-
pany works.
The report has been streamlined
each year to describe company
strategy as clearly as possible,
together with company develop-
ment and performance in relation
to all Company stakeholders, above
all customers, who have always
been informed of the difficulties
the Company has faced in meet-
ing their security needs; similarly,
the Company has always provided
its customers with transparent
performance parameters for the
Company activities.
Employees, agents, suppliers,
shareholders, member organiza-
tions and the community as a
whole have been kept abreast of
Company activities on a year-by-
year basis, with detailed descrip-
tions of the relations between each
group and the Company. Guided by
the Company Mission Statement,
Company values, the tradition of
Company shareholding, Unipol has