2003 Social Report - PDF file - Unipol

THE VOICE OF STAKEHOLDERS
10
to strengthen the commitment of Unipol to the environment by greater use
of recycled paper, the elimination of printers that cause pollution, the use of
reusable ribbons, the elimination of high-energy consumption machinery, the
use of low consumption light bulbs, ecological furniture, etc.;
to focus communications more directly on customers;
to see whether new forms of participation for agents, employees and custom-
ers can be found;
to draw up a forecast of the year Social Report;
to focus advertising campaigns on issues such as the Unibox initiative , ISO
9000 certifi cation for Sertel, and agreements with repair workshops.
Co-operative Movement Panel
PARTICIPANTS - 9 May 2003
Barbara LIMONI
Legacoop Parma
Mauro CAPELLI
Legacoop Parma
Participants agreed that the Co-operative Movement has always been close to
Unipol but that this relationship has become a little more distant recently. They
agreed that the social value of Unipol should be communicated more explicitly
and to greater effect; this should include customer satisfaction, the distribution
of added value in terms of meeting customer needs for safety and accident
prevention through:
a more detailed description of the activities of associated companies and
subsidiaries;
the publication of the Social Report at year-end and comparison with the
Social Report at the beginning of the year;
strengthening of institutional channels through the involvement of Presidents
and Secretaries of Associations and experimentation with new forms of com-
munication (for example the publication of the Social Report in the newspa-
per “Manifesto”);
circulation of fi nancial reporting by Unipol through the co-operatives which
draw up the Social Report, in a meeting designed for this specifi c purpose,
as an instrument of social responsibility, in order to demonstrate the good
practices and culture of the Company and the relations with the Italian Co-
operative Movement.
Mattia MIANI
Legacoop Bologna
Rino SCAGLIONI
ARCAB Emilia-Romagna
Dino TERENZIANI
Legacoop Reggio Emilia
[ Unipol Assicurazioni | Social Report 2003 – Edition Summary ]