CITY SANITATION PLAN - Ministry of Urban Development
CITY SANITATION PLAN - Ministry of Urban Development
CITY SANITATION PLAN - Ministry of Urban Development
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Treated Water Quality Surveillance<br />
Sample Location<br />
At the outlet <strong>of</strong> WTP<br />
At intermediate points<br />
Sampling<br />
Residual<br />
Chlorine<br />
<strong>CITY</strong> <strong>SANITATION</strong> <strong>PLAN</strong> BAREILLY<br />
Number <strong>of</strong> Samples Tested For<br />
Bacteriological<br />
At consumer end 4580 4500 36 44<br />
Total 4580 36 44<br />
Total Tests Passed 4580 4500 36 44<br />
Tests required as per standard ND ND ND ND<br />
Physical/<br />
chemical<br />
The following table illustrated the customer services from water supply department to general<br />
public.<br />
Customer Services<br />
Complaints on no water, quality <strong>of</strong> water during the<br />
year<br />
Number 52<br />
Complaints redressed within 24 hrs during the year Number 48<br />
Other complaints recorded during the year Number 1125<br />
Other complaints resolved during the year Number 1112<br />
The following table illustrates the ways <strong>of</strong> making complaints about the service <strong>of</strong> water supply<br />
Ways <strong>of</strong> making complaints<br />
At utility <strong>of</strong>fice Yes/No Yes<br />
Letter Yes/No Yes<br />
Telephone Yes/No Yes<br />
E-mail Yes/No Yes<br />
SMS Yes/No Yes<br />
ADMINISTRATIVE STAFF COLLEGE OF INDIA, HYDERABAD Page 53
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