Anastasia House - Anglia Ruskin University
Anastasia House - Anglia Ruskin University
Anastasia House - Anglia Ruskin University
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<strong>Anastasia</strong> <strong>House</strong><br />
Resident’s Handbook
Contents<br />
Emergency Checklist Page 3 - 4<br />
Fire Safety Page 5<br />
Medical Services Page 6<br />
Heating and Hot Water Page 7<br />
Kitchen Appliances Page 7<br />
<strong>House</strong>keeping Page 8<br />
Rubbish and Recycling Page 8<br />
Repairs and Maintenance Page 9<br />
Bicycle Storage Page 10<br />
Key Replacements Page 9<br />
Internet Page 10<br />
Post Page 10<br />
Electoral Register Page 10<br />
Accommodation Insurance Page 11<br />
Residential Assistants Page 12<br />
Visitors and Overnight Guests Page 12<br />
Campus Access Page 13<br />
Security Management Plan Page 13<br />
Cleaning Management Plan Page 14<br />
Electrical Services management Plan Page 15<br />
Cambridge Maintenance Management Plan Page 16<br />
Snow and Ice Clearance Policy Page 17<br />
Contacts Page 18<br />
2
Useful contacts<br />
<strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong> 01223 363271<br />
Repairs & Maintenance Extension - 6464<br />
For reporting and follow-up of all maintenance matters<br />
E-Mail: facilities-helpdesk@anglia.ac.uk<br />
Accommodation Officer Extension - 2900<br />
For matters regarding accommodation contracts, fees and house-hunting<br />
E-Mail: camaccom@anglia.ac.uk<br />
Residence Officer Extension - 2905<br />
For all other matters related directly to your house of residence<br />
StudentCom, Internet issues 0844 943 1170<br />
Emergency telephone numbers<br />
3<br />
Your Address:<br />
Room Number<br />
Flat Number<br />
<strong>Anastasia</strong> <strong>House</strong><br />
186 East Road<br />
Cambridge<br />
CB1 1BG<br />
Campus Security Internal 2368 External 08451962368<br />
For urgent assistance outside office<br />
<strong>Anastasia</strong> <strong>House</strong> Residential Assistant 07715993957<br />
Out of hours emergencies only<br />
Emergency Services (9) 999<br />
Fire, Police, Ambulance in an emergency only<br />
Parkside Police Station 01223 358966<br />
For non-urgent Police matters<br />
Services: Emergency shut-offs telephone numbers<br />
Gas mains and stop valve: Helpdesk (Mon Fri: 08:00–17:30) 6464 or 0845 196 6464<br />
Security (Outside Office Hours) 2368 or 0845196 2368<br />
Electricity mains and fuse box: Helpdesk (Mon Fri: 08:00–17:30) 6464 or 0845 196 6464<br />
Fire safety equipment locations<br />
Emergency Checklist<br />
Residential Assistant (Outside Office Hours) 07738458214<br />
Fire extinguisher & fire blanket: Kitchens<br />
Foam/Water fire extinguishers: Corridors<br />
Fire alarm control panel: Main Entrance Foyer<br />
Call Points & Fire Safety/Evacuation Signs: Corridors / Fire Doors<br />
Smoke detectors: Bedrooms and Common Areas<br />
Heat detectors: Kitchen Areas
In the event of fire<br />
If you discover a fire:<br />
1. Raise the alarm<br />
Shout “fire” to alert others – but do not cause panic.<br />
If there are fire alarm call points, break the glass of the nearest one to sound the fire<br />
alarm.<br />
Make use of fire-fighting equipment to tackle small fires, if it is safe to do so.<br />
2. Evacuate the building<br />
Leave the building by the nearest exit and proceed to the outside assembly area.<br />
• Try to close windows and doors behind you to prevent fire from spreading.<br />
• Bang on the doors of others to alert other members of the household.<br />
• Do not re-enter the building until given the ‘all clear’ by a Fire Officer.<br />
3. Call for help<br />
Dial 9- 999 from any internal phone and ask for the fire service. Ensure they have your<br />
correct address.<br />
• Tenants with mobility issues must contact UAS Office to complete a personal evacuation egress plan. (PEEP)<br />
• Tenants inviting mobility impaired guests into the building must advise the UAS Office or the residential<br />
assistant prior to the guest arriving.<br />
• Tenants are responsible for the safe evacuation of their guests in the event of fire alarm activations.<br />
Fire-fighting equipment<br />
Fire-fighting equipment is provided for putting out<br />
small fires where it is safe to do so.<br />
Using Fire Fighting Equipment<br />
• Do not put yourself or others at risk.<br />
• Make sure you have a clear exit route.<br />
• Use the correct equipment – never use<br />
water on an electrical or chip pan fire.<br />
If in doubt, get out, stay out and call the Fire<br />
Service.<br />
Make sure that fire-fighting equipment remains in<br />
working order. There should be an unbroken<br />
plastic seal on the safety pin of all extinguishers.<br />
Used or misused fire-fighting equipment must be<br />
reported to the Residence Officer without delay so<br />
that replacements can be arranged.<br />
If you are unsure about the function of any firefighting<br />
equipment in your property, ask your<br />
Residence Officer to explain.<br />
Emergency Checklist<br />
4<br />
Be prepared<br />
Plan your escape<br />
• When you first move in, you should think<br />
about your escape route – how will you get<br />
out in an emergency?<br />
• Make sure escape routes are kept clear –<br />
hallways, stairs and doors should not be<br />
blocked.<br />
• Keep fire doors closed – they will protect you<br />
from fire and smoke.
Heat and smoke alarms<br />
Photo example of smoke detector<br />
Heat and smoke sensors<br />
1. The smoke alarm which has been activated will be indicated by a red light flashing about once every half a<br />
second.<br />
2. The fire alarm sounders will activate when any detector is set off. Please vacate the building by the nearest<br />
fire exit once the sounder is activated.<br />
3. Please note that kitchens are fitted with heat detectors designed to detect the heat of a serious fire.<br />
4. Sensor heads removed are recorded by the alarm panel and will notify staff.<br />
To avoid false alarms<br />
• Do not dry clothes on radiators or in rooms.<br />
• Do not use candles or joss-sticks in the property.<br />
• Do not smoke or use any naked flames in the property.<br />
• Do not use solvents or bleach in concentrated amounts.<br />
• Keep your kitchen door shut: the heat detector in your<br />
kitchen will ignore normal cooking fumes, but if smoke is<br />
allowed to escape through the door it will activate the<br />
smoke detectors in the corridors.<br />
• Do not spray aerosols near detector heads.<br />
The alarm system is tested by contract staff on Mondays at approximately 11.00am.<br />
Gas leaks<br />
In the event of a gas leak:<br />
• Don’t smoke or use naked flames.<br />
• Don’t turn electric switches on or off.<br />
• Turn the gas supply off at the mains.<br />
• Open doors and windows to let the gas escape.<br />
• Make sure the Gas Emergency Service is called – dial 0800 111999.<br />
Warning<br />
Fire Safety<br />
We refer you to the <strong>University</strong>’s Rules, Regulations and Procedures for Students - Residences Regulations 4.2<br />
‘The Tenant’s Obligation’, 4.2 b.7: “Not to tamper with, misuse or remove any item of fire-fighting equipment<br />
and/or of the fire alarm system. Not to damage or misuse any services supplying the property. To report any<br />
defects or damage to the <strong>University</strong> Accommodation Services Manager or nominee at the <strong>University</strong><br />
Accommodation Services Offices as soon as is reasonably practicable, and in any case not later than the next<br />
working day.”<br />
5<br />
NEVER try to disable the fire alarm<br />
system by removing or covering<br />
detectors, disabling the electricity<br />
supply or removing batteries. This is<br />
very dangerous and you will be<br />
charged for repairs and may face<br />
disciplinary action.
Medical Centre<br />
The Medical Centre is based on the first floor of Mumford Building (Mumford Bridge) – in Room 101 on the main<br />
Cambridge Campus. The Medical Centre is also an NHS branch surgery offering the full range of medical<br />
services. It is staffed during semester time by a qualified nurse practitioner and part-time practice nurses.<br />
You can contact the Medical Centre during term time on 0845 196 2251 (or extension 2251).<br />
Opening hours:<br />
Monday – Thursday: 9.00am – 5.00pm<br />
Friday: 9.00am – 4.00pm<br />
Closed for Lunch 1.00 – 2.00pm<br />
Daily surgeries are held, and you are always welcome, whether to seek help with problems or for advice, or just<br />
to rest if you feel unwell. In an emergency, if it is necessary for you to attend the Accident & Emergency<br />
Department, transport can be arranged by the Medical Centre or any of the <strong>University</strong>’s First Aid staff.<br />
The Nurse Practitioner also holds daily surgeries. Surgeries are also held at the main surgery at 96 Chesterton<br />
Road, which also provides emergency cover (evenings, weekends and vacations).<br />
Medical emergencies<br />
Medical Services<br />
When the Medical Centre is closed, emergency cover is provided by:<br />
Office hours: The Red <strong>House</strong> Surgery, 96 Chesterton Road<br />
0844 477 3124<br />
At all other times: Cambridge Doctors on Call (CAMDOC)<br />
01223 464242<br />
Please remember that out-of-hours calls should be for urgent cases that cannot wait until the next day.<br />
Other Services<br />
• Advice on self-help and information about medical services is also available 24 hours a day from NHS Direct<br />
on 0845 4647.<br />
• In extreme circumstances, the nearest Accident & Emergency department is at Addenbrooke’s Hospital, Hill<br />
Road. For extreme emergencies and life-threatening circumstances, dial 999 for an ambulance.<br />
• For all tenants and visitors safety, closed circuit television covers areas of the hall.<br />
6
Heating and hot water<br />
Your heating and hot water is automatically controlled, but it is worth remembering the<br />
following points:<br />
• Each radiator has its own control to vary the heat output while the heating is on. The<br />
temperature can be controlled using the thermostatic control knob on the radiator.<br />
• The heating system is pre - set to operate over a 24 hour period. (Please note that<br />
heating system will be turned off dependant on the time of year).<br />
Hot water is supplied via your kitchen boiler and this supplies hot water 24 hours a day.<br />
Please advise the maintenance helpdesk if you experience any hot water supply issues.<br />
Kitchen appliances<br />
If you are unsure how to operate any of the appliances in your kitchen, please ask. Make sure you bear the<br />
following points in mind when cooking:<br />
Cooker<br />
• Use the large switch on the wall near to the<br />
cooker to turn the power on and off.<br />
• Remember to switch off power when you<br />
have finished cooking.<br />
• Clean the cooker regularly. Deposits of fat<br />
and grease (especially in the grill pan) can<br />
easily catch fire.<br />
• Open windows or turn on the extractor fan<br />
if steam or smoke builds up.<br />
Vacuum machines<br />
It is essential to empty Vacuum cleaners<br />
regularly.<br />
Energy saving<br />
Heating, Hot water and Kitchen Appliances<br />
7<br />
Fridge/freezer<br />
• Keep door closed when not in use.<br />
• Set the temperature control between a<br />
quarter and half of maximum.<br />
Microwave oven<br />
Wasteful use of water, gas and electricity is costly and damaging to the<br />
environment – but you can do your bit to help:<br />
• Switch off lights and other electrical items when not in use. Don’t<br />
use the ‘standby’ mode on TVs, etc. – switch them off properly.<br />
• Make sensible use of your heating. If your room is cold, close the<br />
windows before turning up the heat.<br />
• Don’t leave the water running while brushing teeth, and try to<br />
wash-up using a bowl rather than a running tap.<br />
• Let the Helpdesk staff know about dripping taps wasting water, or if<br />
your building’s being over-heated (ext. 6464).<br />
• Switch off lights and electrical items when not in use. Don’t use the<br />
‘standby’ mode on TVs, switch them off properly, unplug phone<br />
chargers, etc.<br />
• Follow instructions closely when cooking preprepared<br />
food.<br />
• Do not put any metal items inside the<br />
microwave.<br />
• Clean the inside regularly to prevent damage to<br />
the microwave<br />
Energy charges <br />
Your accommodation fee<br />
covers electricity, gas and<br />
water bills up to a level of £7<br />
per student per week.<br />
If you’re careful with how<br />
you use water and energy, it<br />
is unlikely you’ll exceed this.<br />
Be aware, though, that we<br />
will bill residents who go<br />
over this threshold for the<br />
excess utility charges.
Cleaning<br />
The cleaning of communal bathrooms and kitchens during the year is the joint<br />
responsibility of tenants. Everybody should contribute to keeping their allocated<br />
communal areas tidy and clean up after themselves. You may find it useful to arrange a<br />
cleaning rota to make sure everybody does their fair share of work. Copies of cleaning<br />
rotas are available from your Residence Officer in the Accommodation Office.<br />
Bins in the kitchens are emptied on Tuesdays and Friday. Corridors and stairwells are<br />
also cleaned. Each tenant is responsible for keeping their own bedroom clean and tidy.<br />
If UAS staff find bedrooms, communal bathrooms or communal kitchens to be of an unacceptable standard of<br />
cleanliness, then contract cleaners will carry out the cleaning required and charges will apply.<br />
Steps to reduce/ prevent mould growth on walls and windows<br />
Keep windows and walls dry inside by:<br />
• Ventilating rooms by opening windows and using any vents provided.<br />
• Wiping away condensation.<br />
• Heating rooms.<br />
• Open blinds to warm rooms with sunlight.<br />
• Drying clothes inside residences is not permitted due to this contributing to mould problems.<br />
• Keep cupboards and bedrooms uncluttered and well ventilated.<br />
Gardens<br />
The gardens around the halls are maintained on a regular basis by contractors working for <strong>Anglia</strong> <strong>Ruskin</strong>.<br />
Rubbish bins in kitchens are emptied twice a week by contracted cleaners. Any excess rubbish from kitchens<br />
and bedrooms must be removed by tenants to the bins by the courtyard. Excess rubbish will not be removed<br />
by the contract cleaners. The <strong>Anastasia</strong> house courtyard is not a general waste area and additional charges will<br />
apply if general refuse is cleared from this area.<br />
Tenants are advised to make use of the Recycling Bins located by the Courtyard for recycling items such as glass<br />
bottles, cans, paper, and plastic bottles. Remember to rinse all cans/glass before disposal-preferably using<br />
washing up water to minimise fresh water waste.<br />
Recycle Bins: Dark Blue<br />
All paper and card (except shredded – put in green bin,<br />
envelopes including window envelopes, catalogues, tins and<br />
Cans, aerosol cans, clean foil and foil trays, metal lids from<br />
jars, glass bottles and Jars, plastic bottles, drink/soup cartons<br />
(e.g tetra Pak)<br />
* please rinse out<br />
Landfill Bin: Light Blue<br />
<strong>House</strong>keeping<br />
Rubbish and Recycling<br />
Anything can go into these bins, but please recycle where<br />
possible<br />
8
Important Notes<br />
• Do not leave rubbish sacks loose on the floor. Always tie bin bags up at the neck. Do not put sharp<br />
items in the bins. Anything left outside the provided bins will not be collected.<br />
• If residents do not adhere to the rubbish collection guidelines, i.e. leave excess rubbish in their<br />
communal areas or contaminate recycling bins, additional collections will have to be arranged for<br />
which a charge will be made.<br />
• A small red box called a sharps bin is provided to put any broken glass or other sharp items in for<br />
disposal. This will also be emptied by the cleaners on Tuesday and Friday Mornings.<br />
Repairs and Maintenance<br />
You should report any repairs and maintenance issues in your accommodation as soon as possible when they<br />
arise. Do not attempt repairs yourself.<br />
All requests for repairs and maintenance should be submitted directly by calling the Maintenance Helpdesk on<br />
ext 6464 from your bedroom phone or e-mail them at: facilities-helpdesk@anglia.ac.uk.<br />
The Maintenance Helpdesk is open between 8.00am and 5.30pm Monday to Friday. In the event of<br />
maintenance emergencies only outside these office hours – please contact the Residential Assistant on duty by<br />
telephoning them on 07715993957.<br />
Repairs and maintenance issues are dealt with as quickly as possible in accordance with standard priorities. You<br />
will be issued with a job number when you call. Please ask for an approximate timescale for completion. An<br />
information update card will be left by trade’s staff when they visit.<br />
Guide to Estates and Facilities Services Repair Response Categories<br />
Emergency Urgent Routine Non Urgent<br />
A priority: 2 hour response B priority:<br />
C-D priority:<br />
E-F priority:<br />
24 hour response<br />
48-72 hour response 96-120 hour response<br />
Immediate danger to personal<br />
safety<br />
Repairs to light fittings Faulty blinds or curtains TV aerial faulty<br />
Serious damage to building or Light bulbs, where only one Fridge/freezer faulty Wall repairing<br />
equipment<br />
within the room and causing a<br />
safety hazard<br />
Bomb warnings/ natural disaster Blocked toilets or urinal (if this<br />
is the only facility available)<br />
Cooker faulty Painting<br />
Failure or major faults/leaks<br />
involving gas, water or electrical<br />
power<br />
Blocked sink Intercom not functioning Furniture faulty<br />
Fire and fire alarm activations Hot water and heating faults Faulty plumbing Microwave not working<br />
Doors – failure or break in Minor fault on fire panel Replacing door closers Upgrade of glazing<br />
Emergency boarding up of<br />
Water temperature/ Minor repairs to building<br />
broken windows<br />
pressure faulty<br />
It will be your responsibility to play an active part in reporting repairs required to the appropriate <strong>University</strong><br />
Accommodation Services Office. If you neglect to do so and damage is caused to the property or contents,<br />
perhaps by not reporting a water leak, you may be liable for the cost of repair as damage would be considered<br />
to have been caused because of the tenant’s neglect. Apart from possible damage to your accommodation, the<br />
delay may also endanger life, with resulting liability if you do not report certain items promptly.<br />
Please note: During your period of occupation a number of maintenance and inspection visits will take place<br />
covering issues such as gas and electrical certification, fire alarm testing and water supply monitoring. You will<br />
be expected to allow access to tradesmen and staff. Please ensure all walkways and escape routes are clear of<br />
obstructions. E-mails and posters will be displayed for advance notice.<br />
9
Bicycle Storage<br />
Tenants living in <strong>Anastasia</strong> <strong>House</strong> may store their bicycle in the bicycle store in the <strong>Anastasia</strong> <strong>House</strong> courtyard.<br />
Please ensure you lock your bike at all times when not in use.<br />
Key Replacements<br />
Should you be in the unfortunate situation of losing, misplacing or having your keys stolen, then you should call<br />
into the UAS office (Easting’s Building Room 001) during office hours and sign for a replacement set. In the event<br />
that you are locked out of your bedroom outside of UAS office hours then telephone the on-call Residential<br />
Assistant on duty for assistance.<br />
Internet and Post<br />
Internet<br />
<strong>Anastasia</strong> <strong>House</strong> of Residence features a hard wired broadband internet connection provided by Studentcom. A<br />
1Mb/s connection is provided as standard. An additional upgrade to 4Mb/s can be provided at an additional cost<br />
to you.<br />
Information on internet connection / usage / technical support / and additional services can be found by<br />
contacting the Studentcom technical support helpline directly using the following numbers or e-mail address:<br />
Studentcom<br />
Telephone: 01275 793403 / 08449431170<br />
E-mail them at support@studentcom.co.uk<br />
Post<br />
Each tenant will be issued a key to gain access to their own allocated post box located in the Courtyard of<br />
<strong>Anastasia</strong> <strong>House</strong>. Post is delivered to the Hall by Royal Mail once a day in the mornings Mon-Sat. If you receive<br />
an item of post for anybody who no longer lives at your address, please cross out the address, mark the item<br />
“Return to Sender” and drop it back to a public post box.<br />
Electoral Register<br />
Anyone offered <strong>University</strong> Accommodation who wishes to “opt out” of inclusion in the commercially available<br />
copy of the electoral register should have advised UAS in writing before taking up residency.<br />
10
Accommodation Insurance<br />
11
Residential Assistants<br />
The emergency on call Residential Assistant can be contacted outside of office hours by telephoning<br />
07715993957<br />
This service is available seven days a week:<br />
Monday to Friday from 5.00pm to 8.30am.<br />
Friday to Monday inclusive from 5.00pm to 08.30am.<br />
<strong>University</strong> close down period and Bank Holidays – 24 Hour cover.<br />
In the event of an emergency please contact:<br />
<strong>University</strong> Security Office on 08451962368<br />
<strong>Anastasia</strong> <strong>House</strong> – Visitors and Overnight Guests<br />
You may have one non-paying guest to share your room for not more than one night in any seven nights in a<br />
row, unless we agree differently in writing.<br />
Tenants must accept responsibility for the actions of their guests or visitors to the property or building.<br />
Tenants inviting mobility impaired guests into the building must advise the UAS Office or the residential<br />
assistant prior to the guest arriving.<br />
Tenants are responsible for the safe evacuation of their guests in the event of fire alarm activations.<br />
If you are a tenant living in <strong>Anastasia</strong> <strong>House</strong>, please advise and give details of your overnight guest<br />
to the on call - Residential Assistant.<br />
12
Background<br />
UAS Cambridge Security Management Plan 2012/13<br />
<strong>University</strong> Accommodation Services (UAS) in Cambridge manage several halls of residence and a number of<br />
dispersed houses (both owned and managed by the <strong>University</strong>). The halls are located both on and off campus.<br />
Physical security<br />
All buildings are designed to ensure a good level of security for occupiers, visitors and other users. All entrance<br />
doors are securable, whether by electronic magnetic-lock systems accessible via swipe cards or by traditional<br />
locks and keys.<br />
In halls, all rooms also have lockable bedroom doors. In houses, most have lockable bedroom doors, and shared<br />
student houses (allocated to friends sharing) have lockable main entrance doors.<br />
The halls, along with some public areas of campus, have CCTV camera coverage for main entrance and egress<br />
areas.<br />
The role of the security team<br />
<strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong> has a team of security officers who cover the campus and are on call for residential<br />
buildings 24 hours a day, seven days a week. The team are based in a control centre, and react to incidents<br />
when they occur. They also undertake routine patrols of areas of the campus including residential buildings.<br />
Security staff have contact details for a UAS Manager and <strong>University</strong> Senior Manager “on call” in the event of a<br />
major incident.<br />
The role of UAS Residential Assistants<br />
UAS also employ “Residential Assistants” to provide out of hours emergency response cover to larger Residential<br />
Developments, including all halls in Cambridge and the Collier Road houses. Residential Assistants live in the<br />
halls, and carry a mobile phone upon which they can be contacted at all times when the main UAS Office is<br />
closed. Residential Assistants provide a first line response to incidents, and liaise with campus security about<br />
security issues.<br />
Ongoing review<br />
There are regular reviews of the security provision and routine liaison between UAS Managers and Security<br />
Managers to ensure that services provided remain at a high standard.<br />
The <strong>University</strong> also has a regularly updated disaster recovery plan and business continuity plan.<br />
13
Background<br />
UAS Cambridge Cleaning Management Plan 2012/13<br />
<strong>University</strong> Accommodation Services (UAS) in Cambridge manage several halls of residence and a number of<br />
dispersed houses. The halls are located both on and off campus. The houses are located within an approximate<br />
1.5 mile radius of the East Road campus.<br />
Cleaning responsibilities<br />
Campus cleaning services are provided by contract cleaners.<br />
During term time they provide weekly cleaning and refuse disposal services to halls as follows:<br />
Peter Taylor <strong>House</strong> Halls – Three visits per week<br />
Swinhoe <strong>House</strong> Halls – Two visits per week<br />
Bridget’s and Nightingale Halls – Two visits per week<br />
<strong>Anastasia</strong> <strong>House</strong> - Three visits per week<br />
Contractors clean communal corridors, lobbies and lifts, and remove refuse from buildings subject to it being in<br />
appropriate (provided) refuse bags and located in, or immediately adjacent to, kitchen bins. Contractors also<br />
undertake termly communal deep clean functions including floor polishing and sealing, and de-scaling of WC’s.<br />
Students are responsible for cleaning their own rooms, along with shared kitchens (lockable) and bathrooms (for<br />
their area / cluster). In order to facilitate this, all households and clusters in halls are provided with a vacuum,<br />
mop and bucket and brush.<br />
Recycling facilities<br />
Recycling receptacles are located within kitchens at PTH and <strong>Anastasia</strong>, and in the rear Courtyard at Swinhoe,<br />
and externally at Bridget’s and Nightingale.<br />
Annual deep cleaning services<br />
An annual “deep clean” of all areas is carried out by contract cleaners during the summer between student<br />
occupancy agreements of different academic years. This includes full kitchen and bathroom cleans to all<br />
properties. Additionally, carpets are cleaned and windows are cleaned in halls.<br />
Refuse disposal<br />
On campus contractors remove refuse from collection points in kitchens to large paladin or “Euro 1100” bins in<br />
central bin compounds. Refuse is then collected by Cambridge City Council and disposed of off campus.<br />
The City Council collect refuse directly from the external bins at off campus houses.<br />
Instructions about what to put in different coloured bins are provided at houses.<br />
Ongoing review and queries<br />
The Estates Facilities department has a full time Soft Services Manager, in addition to the external cleaning<br />
contractor’s management staff.<br />
Regular review meetings are held between UAS and the Contracts Manager.<br />
14
UAS Cambridge Electrical Management Plan 2012/13<br />
Mechanical and electrical services<br />
<strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong> employs a contractor to provide reactive mechanical and electrical services.<br />
Planned and cyclical M&E works (including statutory compliance inspections) are organised by NPMA (Network<br />
Planning and Maintenance <strong>Anglia</strong> Ltd.)<br />
M&E works are commissioned via the help desk (*6464) as with other repairs.<br />
Fire alarm testing<br />
Routine testing is organised by NPMA for owned properties. At some off campus leased houses fire alarm<br />
system tests are carried out by UAS personnel. Responsibility for cyclical testing of fire panels at leased houses is<br />
normally carried out via landlords’ representatives with UAS facilitating access and assistance.<br />
Electrical fixed installations<br />
Fixed electrical installations are tested in accordance with the requirements of the Universities UK Approved<br />
Code of Practice for the management of residential accommodation. Therefore, tests are undertaken every five<br />
years.<br />
Landlords (property owners) are responsible for testing at off campus residential properties not owned by the<br />
<strong>University</strong>.<br />
Portable appliance testing (PAT)<br />
<strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong> carries out portable appliance testing every year on <strong>University</strong> provided portable<br />
electrical equipment.<br />
Furthermore, to minimise risk to occupants and their fellow residents, the <strong>University</strong> organises a PAT<br />
programme to test all resident’s personal portable electrical appliances during the first few weeks of each<br />
semester. Any items found to be unsafe will be disconnected and labelled.<br />
This service is generally sub-contracted to a registered electrical contractor.<br />
There is a one off charge of £20 per room for this service, regardless of the number of appliances tested.<br />
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UAS Cambridge Maintenance Management Plan 2012/13<br />
Maintenance help desk<br />
<strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong> has a centralised maintenance help desk, to which all repairs should be reported.<br />
The help desk can be contacted on <strong>University</strong> Extension 6464, or via 0845 196 6464 from outside the <strong>University</strong>.<br />
Once repairs are reported a reference number for the job will be issued. This should be kept for future<br />
reference.<br />
Many repairs are carried out by “Direct Maintenance Services” (DMS) staff, employed by NPMA, a subsidiary<br />
company of <strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong>. Other repairs, notably mechanical and electrical jobs, are carried out by<br />
contractor staff. The <strong>University</strong> currently outsources reactive M&E services.<br />
All staff carrying out repairs will have appropriate ID badges.<br />
Out of hours maintenance emergencies<br />
UAS also employ “Residential Assistants” to provide out of hours emergency response cover to halls. Residential<br />
Assistants carry a mobile phone upon which they can be contacted at all times when the main UAS Office is<br />
closed. Residential Assistants can provide a first line response to emergency repairs.<br />
Maintenance response times<br />
Maintenance jobs are classified into a priority rating, dependant on the nature of the job.<br />
Urgent jobs, which represent an immediate danger to health or will cause significant consequential damage to<br />
property should be attended to, to make safe, within 4 hours, with any further repairs being required<br />
undertaken within the next normal working day. An example of a repair of this kind would be stopping a flood<br />
by isolating a water supply within 4 hours, and then restoring normal water supply within the next working day.<br />
Routine maintenance jobs are normally carried out within 4 working days. This might include issues that affect<br />
the convenience of the occupant such as microwave failure when the occupants still have use of other cooking<br />
facilities.<br />
Minor repairs, such as tightening a hinge on a wardrobe or repairing a drawer runner, would normally be carried<br />
out within 7 working days.<br />
There are other non-urgent jobs that may be resolved as part of a time tabled alterations and improvement<br />
programme. These works will be assessed by UAS and Facilities staff, and may not be carried out very quickly.<br />
Feedback would, however, be provided. An example might be a furniture upgrade.<br />
Ongoing review<br />
There is regular routine liaison between UAS Managers and <strong>University</strong> Facilities Services Managers to ensure<br />
that services provided remain at a high standard.<br />
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The <strong>University</strong> does not commit to clear all snow and ice from site.<br />
Where possible, signage will be erected to warn campus users of dangers posed by snow and ice.<br />
Where possible, during working hours, grit will be spread around main entrance, egress and campus access<br />
routes.<br />
Campus users are encouraged to take extra care when accessing the campus and its buildings during periods of<br />
snow and ice.<br />
Estates and Facilities<br />
June 2012.<br />
UAS Cambridge Snow and Ice Clearance Policy<br />
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<strong>University</strong> Accommodation Services<br />
Useful contacts for accommodation issues in Cambridge:<br />
Telephone Internal<br />
Repairs & Maintenance<br />
For reporting and follow-up of all maintenance matters<br />
E-Mail: facilities-helpdesk@anglia.ac.uk<br />
0845 196 6464 6464<br />
Accommodation Officer 0845 196 2900 2900<br />
For matters regarding accommodation contracts, fees and house-hunting<br />
E-Mail camaccom@anglia.ac.uk<br />
Residence Officer 0845 196 2905 2905<br />
For all other matters related directly to your house or hall of residence<br />
The Residence Officer will have a weekly drop in session in the <strong>University</strong> Accommodation Services Office.<br />
The <strong>University</strong> Accommodation Services office is located in room 001 on the ground floor of the Easting’s<br />
Building and is open Monday to Friday from 9.30am until 4.30pm (excluding UK public Bank Holidays)<br />
Other <strong>University</strong> contacts<br />
Contacts<br />
Main Switchboard 01223 363271<br />
18<br />
Telephone Internal<br />
Campus Security 0845 196 2368 6666<br />
Medical Centre 0845 196 2251 2251<br />
Students’ Union 01223 460008 2253<br />
Counselling Service- Free, confidential & professional. 6701<br />
(Missing someone? Can't concentrate? Bottling things up?)<br />
On behalf of the <strong>University</strong> Accommodation Services Team<br />
we would like to welcome you to <strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong><br />
Disclaimer<br />
<strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong> assume no responsibility or liability for any injury, loss or damage incurred as a result of any<br />
use or reliance upon the information and material contained within this document. <strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong> has<br />
taken considerable care in preparing information and materials which is displayed in this General Information Guide<br />
Booklet. However, <strong>Anglia</strong> <strong>Ruskin</strong> <strong>University</strong> is unable to provide any warranty concerning the accuracy or<br />
completeness of any information contained herein.