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Erica Ann Eischen

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<strong>Erica</strong> <strong>Ann</strong> <strong>Eischen</strong><br />

• Participated in Community Advisor or FYRE trips and other student excursions away from campus to coordinate safe, organized, and<br />

administratively sound movements from campus.<br />

• Oversaw purchase order processing, reimbursment process, contracts with other institutions, and transportation acquisition.<br />

• Reviewed, tracked, and maintained files on all administrative paperwork from FYRE and those projects additionally assigned.<br />

• Revised the Community Advisor Resource Manual which gave updated resources for future Community Advisors.<br />

• Created Academic Residential Program Resource Manual in order to provide a history of the postiion and program.<br />

Internship with Facilities and Operations September 2008 - March 2009<br />

Housing & Dining, Northern Illinois University, DeKalb, Illinois<br />

• Utilized analytical abilities to conduct a benchmarking survey pertaining to the desk operations within the residence halls.<br />

• Developed, collected, and analyzed data from front desk surveys examining the graduate assistants‘ supervision of the front desk<br />

employees.<br />

• Outlined recommendations related to the enhancement of the current system in order to provide improvement supported by<br />

documented research.<br />

• Reviewed material for the Contract Appeals Board and Damage Appeals Board in order to assure it was student developmentbased.<br />

• Observed how Student Development Theory can guide Facilities & Operations.through the understanding and development of<br />

processes.<br />

Summer Camps & Conferences Hall Director May 2008 - July 2008<br />

Housing and Dining, Northern Illinois University, DeKalb, Illinois<br />

• Participated on a duty rotation for summer camps, conferences, and summer school spanning two complexes.<br />

• Communicated with building services in relation to needs or wants from the camps and conferences.<br />

• Coordinated with desk supervisor to schedule the appropriate desk staff for camps and conferences check-ins and check-outs.<br />

TECHNOLOGY SKILLS<br />

• Working knowledge Windows 7, Windows XP, Microsoft Excel, PowerPoint, Money Plus, Outlook, eRezLife, Conduct Coordinator<br />

• Experience using Adobe Photoshop, Illustrator, InDesign, Prezi<br />

ADVISOR RESOURCES AND TRAINING<br />

Advising<br />

• Weible Hall Government Retreat, North Dakota State University, Fall 2012<br />

• Weible Hall Government Overnight Retreat, North Dakota State University Winter 2012<br />

• Program of the Year (POY) Bid Advisor for Midwest Affilate of College and University Residence Halls (MACURH) 2010<br />

• Co-Advised the National Residence Hall Honorary, North Dakota State University, 2010-2011<br />

• Co-Advised the National Residence Hall Honorary, Northern Illinois University, 2007-2009<br />

• Co-Advised the Northen Illinois University delegation to National Association of College and Univerity Residence Halls (NACURH)<br />

conference, Summers 2008 & 2009<br />

• Co-Advised the Northern Ilinois University delegation to Great Lakes Affiliates of College and University Residence Halls (GLACURH)<br />

conference, Fall 2008<br />

• Co-Advised Grant South Hall Council for the 2007-2008 academic year<br />

Presentations<br />

• Oh the Places You Will Go, Developing Student Staff for After College, UMR-ACUHO 2012 Conference<br />

• The Calm In the Storm, Multiple Managment Perspectives of Student Death, UMR-ACUHO 2012 Conference<br />

• How to Write Winning Of the Months (OTMs),North Dakota State University- Leadership Training Day, 2012<br />

• OTM Coordinator Training, North Dakota State University - Leadership Training Day, 2012<br />

• Program Planning, North Dakota State University- Resident Assitant Training, 2012<br />

• Floor Representative Training, North Dakota State University- Leadership Training Day, 2011<br />

• Strengths Finder: Understanding Your Team, North Dakota State University- Resident Assistant Training, 2011<br />

• Confrontation Basics, North Dakota State University- Resident Assistant Training, 2011 & 2010<br />

• Behind Closed Doors, North Dakota State University- Resident Assistant Training, 2011<br />

• Open Doors, North Dakota State University-Resident Assistant Training 2011<br />

• Program Planning, North Dakota State University- Leadership Training Day 2010<br />

• CHOICES Alcohol Education Program, North Dakota State University, 2009-2010<br />

• Super Mario Handles Super Stress, North Dakota State University- Tri-College Resident Assistant Conference, Fall 2009<br />

• Professional Etiquette, Northeren Illinois University- Winter Professional Training, 2008<br />

• Etiqutte Standards, Northern Illinois University- Complex Coordinator Training, 2008<br />

• Design Beyond the 8 ½ by 11, Northern Illinois University- Residence Hall Association Retreat, Fall 2008<br />

PROFESSIONAL DEVELOPMENT<br />

Conferences

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