Erica Ann Eischen

Erica Ann Eischen
EDUCATION
Masters of Science Northern Illinois University May 2009
Adult and Higher Education DeKalb, IL
Bachelor of Arts Winona State University May 2007
English Literature and Language Winona, MN
EMPLOYMENT EXPERIENCE
Residence Hall Director August 2009 - Current
Weible Hall, North Dakota State University, Fargo, North Dakota
• Demonstrate effective fiscal management through the monitoring of 5-6 budgets ranging from $250 to $10,000 to ensure compliance and
accountability with budget guidelines as established by North Dakota State University, Residence Life Department, and Residence Hall
Association.
• Utilize strong leadership skills while explaining the functions of Residence Life with university stakeholders: students, faculty, guardians,
and other University departments.
• Exercise interpersonal skills while staffing office hours weekly to help students of diverse backgrounds on a walk-in basis.
• Apply attention to detail when coordinating occupancy management, including: check-in/ check-out process, hall transfers, room changes,
break housing, room consolidation and the room reservation process.
• Successfully manage multiple projects at once by maintaing summer operation of hall, including supervising summer staff, maintaining
occupancy and billing, and serving as a liaison between Residence Life and conference sponsors and guests.
• Employ sound interpersonal skills by assisting at orienation and addressing new students and families.
• Engage in collaboration and development of Departmental proceedings including, but not limited to: budget planning, assessment,
leadership, and implementation of Departmental mission, principles and goals.
• Exhibit strong team management skills by recruiting, interviewing, hiring, training, developing, supervising, and evaluating 17
paraprofessional staff members.
• Successfully supervised a team of 17 paraprofssional staff by planning, coordinating and conducting on-going trainings, development, and
goal setting for the team through weekly one-on-one meetings and staff meetings.
• Coordinate paraprofessional staff, hall government, and individual programming efforts, focusing on the development of an inclusive
community and the implementation of the LAW curriculum.
• Attentively facilitate and foster faculty interactions with students in the residence hall by encouraging regular invovlement of faculty mentors
within the residence hall community.
• Accurately make referrals for student needs and concerns to other services/offices on campus by developing and maintaining relationships
with University and community resources, including liaison counselors and University Police.
• Successfully recuit and advise respective Hall Government (18 residents) and other groups (NRHH), as assigned.
• Served as support of Residence Hall Association, National Residence Hall Honorary, and hall government through attendance at general
body, executive and individual meetings, and through the guidance and development of leadership training efforts on a regular basis.
• Enforce the University conduct process by educating students and staff about their rights and responsibilities, investigating policy
violations, adjudicating student conduct cases, and attending annual Complaint Resolution Board (CRB) training to serve on the board, as
requested.
• Establish and maintain relationships with custodial, maintenance, facilities staff and custodial supervisors through regular interaction and
weekly meetings.
• Support and foster a living and working environment that is welcoming to all students, staff, faculty, and guests.
• Maintain knowledge of location and general operation of mechanical/safety systems, including: electrical, water, steam, and elevator
systems.
• Taught a year-long alcohol education class focusing on decision making skills through examinating the choices and behaviors of individual
alcohol use and the resulting consequences.
• Presented to a student staff team of approximately 110 on a variety of topics including but not limited to: first floor meeting, diversity,
programming, confrontation, campus resources, recognition, and creating an active floor government.
Graduate Assistant for Programming and Educational Initiatives July 2007 – July 2009
Residential Life, Northern Illinois University, DeKalb, Illinois
• Coordinated, assisted, and evaluated all First Year Residential Experience (FYRE) and associated academic or educational groups and
initiatives.
• Assisted the Director of Residential Life (Director of Residential Student Learning & Leadership Development) in the administrative,
developmental, and operations management of FYRE and associated academic or educational groups.
• Operated a $70,000/ year budget for the FYRE Living Learning Community.
• Provided developmental programs that included, but are not limited to: academic support, transitioning, life skills, and exploring career
options.
• Counseled, advised, and/or referred residents to on-campus resources on personal and academic matters.

Erica Ann Eischen
• Participated in Community Advisor or FYRE trips and other student excursions away from campus to coordinate safe, organized, and
administratively sound movements from campus.
• Oversaw purchase order processing, reimbursment process, contracts with other institutions, and transportation acquisition.
• Reviewed, tracked, and maintained files on all administrative paperwork from FYRE and those projects additionally assigned.
• Revised the Community Advisor Resource Manual which gave updated resources for future Community Advisors.
• Created Academic Residential Program Resource Manual in order to provide a history of the postiion and program.
Internship with Facilities and Operations September 2008 - March 2009
Housing & Dining, Northern Illinois University, DeKalb, Illinois
• Utilized analytical abilities to conduct a benchmarking survey pertaining to the desk operations within the residence halls.
• Developed, collected, and analyzed data from front desk surveys examining the graduate assistants‘ supervision of the front desk
employees.
• Outlined recommendations related to the enhancement of the current system in order to provide improvement supported by
documented research.
• Reviewed material for the Contract Appeals Board and Damage Appeals Board in order to assure it was student developmentbased.
• Observed how Student Development Theory can guide Facilities & Operations.through the understanding and development of
processes.
Summer Camps & Conferences Hall Director May 2008 - July 2008
Housing and Dining, Northern Illinois University, DeKalb, Illinois
• Participated on a duty rotation for summer camps, conferences, and summer school spanning two complexes.
• Communicated with building services in relation to needs or wants from the camps and conferences.
• Coordinated with desk supervisor to schedule the appropriate desk staff for camps and conferences check-ins and check-outs.
TECHNOLOGY SKILLS
• Working knowledge Windows 7, Windows XP, Microsoft Excel, PowerPoint, Money Plus, Outlook, eRezLife, Conduct Coordinator
• Experience using Adobe Photoshop, Illustrator, InDesign, Prezi
ADVISOR RESOURCES AND TRAINING
Advising
• Weible Hall Government Retreat, North Dakota State University, Fall 2012
• Weible Hall Government Overnight Retreat, North Dakota State University Winter 2012
• Program of the Year (POY) Bid Advisor for Midwest Affilate of College and University Residence Halls (MACURH) 2010
• Co-Advised the National Residence Hall Honorary, North Dakota State University, 2010-2011
• Co-Advised the National Residence Hall Honorary, Northern Illinois University, 2007-2009
• Co-Advised the Northen Illinois University delegation to National Association of College and Univerity Residence Halls (NACURH)
conference, Summers 2008 & 2009
• Co-Advised the Northern Ilinois University delegation to Great Lakes Affiliates of College and University Residence Halls (GLACURH)
conference, Fall 2008
• Co-Advised Grant South Hall Council for the 2007-2008 academic year
Presentations
• Oh the Places You Will Go, Developing Student Staff for After College, UMR-ACUHO 2012 Conference
• The Calm In the Storm, Multiple Managment Perspectives of Student Death, UMR-ACUHO 2012 Conference
• How to Write Winning Of the Months (OTMs),North Dakota State University- Leadership Training Day, 2012
• OTM Coordinator Training, North Dakota State University - Leadership Training Day, 2012
• Program Planning, North Dakota State University- Resident Assitant Training, 2012
• Floor Representative Training, North Dakota State University- Leadership Training Day, 2011
• Strengths Finder: Understanding Your Team, North Dakota State University- Resident Assistant Training, 2011
• Confrontation Basics, North Dakota State University- Resident Assistant Training, 2011 & 2010
• Behind Closed Doors, North Dakota State University- Resident Assistant Training, 2011
• Open Doors, North Dakota State University-Resident Assistant Training 2011
• Program Planning, North Dakota State University- Leadership Training Day 2010
• CHOICES Alcohol Education Program, North Dakota State University, 2009-2010
• Super Mario Handles Super Stress, North Dakota State University- Tri-College Resident Assistant Conference, Fall 2009
• Professional Etiquette, Northeren Illinois University- Winter Professional Training, 2008
• Etiqutte Standards, Northern Illinois University- Complex Coordinator Training, 2008
• Design Beyond the 8 ½ by 11, Northern Illinois University- Residence Hall Association Retreat, Fall 2008
PROFESSIONAL DEVELOPMENT
Conferences

Erica Ann Eischen
• UMR-ACUHO (Upper Midwest Region, Association of College and University Housing Officers), Fall 2009-2012
o Presenter, 2012 & Communication Committee Member, 2010- 2012
• Strength Through Sharing, North Dakota State University, 2010
• Tri-College Resident Assistant Conference, Presenter, North Dakota State University, Fall 2009
• NASPA IV-East, Indianapolis, Indiana (National Association of Student Personnel Administrators), Fall 2007
Committee Involvement
• Student Staff Committee, North Dakota State University, June 2012- Present
o Help coordinate and plan RA fall, on-going, and winter training, student staff selection and recruitment processes, recognition
efforts, orientation for new staff, pre-learning, and evaluations
o Help unroll the student staff modal of eRezLife per selection processes
• Resident Assistant Fall Training Committee, North Dakota State University, 2010-2012
o Help coordinate and implement fall training for 110 student staff memembers
• Living Learning Program Committee, North Dakota State University, Summer 2011
o Collaboratively review living learning curriculum and its outcomes
o Revamp roommate agreement process
o Unveil eRezLife to student staff members teaching programming and intentional conversations
• Department of Residence Life Administrative Commitee, North Dakota State University, June 2011- May 2012
o Helped coordinate or lead the following processes: break housing, room sign-up, semester room consolidation, campus visit
days, interview and train volunteer tour guides, and review and edit of all department forms
• Oshkosh Placement Exchange: Hall Director Inverview Team, North Dakota State University, February 2010
• Department of Residence Life Judicial Committee, North Dakota State University, August 2009-May 2010
• Community Advisor Training and Development Committee, Northern Illinois University, September 2007- July 2009
o Create process for alcohol assessment and teach year long alcohol education class
• The Last Bash Programming Committee, Northern Illinois University
Advertising and T-shirts Chair (Spring 2009)
Program Co-Chair (Spring 2008)
• Green Scene Committee, Northern Illinois University, January 2009 - April 2009
o Week long programming focusing on different green initiatives
• Project Red Programming Committee, Northern Illinois University, January 2008 - April 2008
o Week long programming series focusing on diversity and individual expression of identity
• Complex Coordinator Search Committee, Northern Illinois University, January 2008 - August 2008
Training
• STOP- Domestic Violence Prevention and Intervention Training, North Dakota State University, September 2010
• LIVE REAL Mentor Training, North Dakota State University, March 2010
• Mental Health First Aid Training, North Dakota State University, January 2010
• NDSU Cares: Suicide Prevention Training, North Dakota State University, October 2009
• Advisor Recognition Training (ART) – courses completed 2009, advising 2010
• Northern Illinois Ally Training, Northern Illinois University, January 2008
AWARDS AND HONORS
• Honorary Member of National Residence Hall Honorary, North Dakota State University, April 2012
• Hall Government Advisor of the Year, North Dakota State University, 2010-2011
• Association of Alumni and Friends of NACURH (AAFN) Inductee, Northern Illinois University, 2009.
• The Blanche McHugh Award for Excellence in Advising Recipient, Northern Illinois University, 2009.
• NRHH Bronze Pin Recipient, Northern Illinois University, 2009.
• Outstanding Leadership and Service Pin recipient, Northern Illinois University, 2009.
• Kappa Delta Pi- International Honor Society in Education, Northern Illinois University, 2009.
• Golden Key International Honor Society, Northern Illinois University, 2008.
• NRHH Bronze Pin Recipient, Northern Illinois University, 2008.
• National Residence Hall Honorary - President, Winona State University, May 2006 - May 2007.